For whomever reads this note, please understand th...

For whomever reads this note, please understand that challenges at dealerships such as Farrish Chrysler occur, and can be mitigated with the right leadership. I recently had a challenge with the Service Department -- a rude attendant that forgot I was the buyer and he was the seller. He was rude. Thus I wrote a note for the web to that effect. That said, I received a call, and email, from the Service Manager and the General Manager. I spoke to the Service Manager, Mark Johnson. He listened, apologized, and genuinely sounded interested in where his system broke and how to fix it. He didn't try to cajole me into taking a discount on my next service or anything so unworthy. He simply offered an apology, and I believed him. Will I go back to Farrish? Before his call. Never. Since his call...you know, I just might. For sure I would call Mr. Johnson in advance...and I believe he would gladly take my call.

So... things happen. And things can get set right!