Family Medicine Clinic Morsani Center Review

Difficult to reach your doctor, nearly impossible to get a return call from a doctor or one of their nurses. Not good for my health.

Great Doctor 's ,bad communication with staff to solve a problem.

Dr. Joshua Bernard and his nurse, Erica, have been the true essence of what you want to experience when you have a trauma situation. They are both on time all the time, and Dr. Bernard is comforting and explains what is going on and just does everything right. We are totally pleased with this doctor and his nurse!!!! Five stars from us! Plus the valet parking is great!

Everytime i come in here their always behind. Whats the point of an appointment if i come 30 minutes early and is seen 45 minutes after my appointed time??

Needed a pcp closer to home. Tried here. Staff was very sweet and friendly, but 105 minutes later, I still hadn t been seen. Can t do it.

See Dr "Z" Neurologist every 3 months for Botox for Cervical Distonia, Great doctor she is very concerned about her patients and thier pain. Would recommend her to anyone..

Dr.Hall a usf ENT... committing Fraud and endangering patients health. Refused to biopsy my esopgheal tumors/ swollen lymphatic tissue which my friend Dr.Gilda Gomez formerly a professor at usfwho is a Hemotoligist/oncologist who now has a 16 bed chemo infusion center in another state says I have Lyphoma hence the swollen lymphatic tissue at base of my tongue..genuises. DR HALL is a disgusting unethical immoral sorry excuse for a human being.. much less a Dr.
Where does usf exactly get their physicians from? Did usf scrape the bottom of a dumpster to find Dr hall? She must work Cheap...I guess.
DR.Hall is an Obnoxious grinning sociopath. I just wonder what her mortality rate is for her patients? Nil to none. I hurt like .
Usf cannot even give a proper Dx.
I have multiple tumors and scans and these inept techs and Drs reading my scans say nothing's wrong ..when I have multiple previous scans with a different DX!!!! Now I have no insurance because I refuse pay for it and then to go to any doctor or hospital (Tgh is a joke) and have them milk my insurance and do absolutely nothing for me!! It is called "FRAUD." And you should all be indicted on Federal charges!!!

Staff always courteous & helpful. Good team of doctors & nurses. No long wait periods. I go early so I can stop by the cafeteria.

Professionalism is lacking:

1. The general Doctor did not explain my medical results throughly enough, but instead directed me to YouTube to learn how to read medical chart!
2. I felt like I was on a constant customer help-line call, with all my questions being met with "I don't know"s and endless referrals to someone else.
3. They had me wait an hour & 1/2 past my appointment time to be seen.
4. Communication between departments is poor.

I came here for a general check up and referral for a holter monitor. While I'm not an expert in medical center proceedings, these should have been fairly straight forward concerns. Not to generalize to all staff here, but most I encountered were unhelpful and interacted with me on a shallow level. Overall, the process has been frustrating and I will not return myself nor recommend this medical center to anyone else.

Such a caring facility, staff & after being diagnosed with cancer, I felt such an incredible vibe from everyone. I am cancer free thanks to Dr. Cherpelis & his team!

Alot of Doctors here that have areas of health problems.

Skilled Doctors and staff however parking is virtually non-existent. Plan on a 20-30 minute delay if you use the parking valet service exiting.

Excellent Medical Facilities for MD s, Specialists, including labs and radiology, and rehab all in one place. Associate with TGH

Oh yes I went to USF Morsani Center for my P. T and everything was great . They treat every patient like family I been going there for some time now. You will be happy the way your treated .

I appreciate the staff in neurology, including Dr. Armanious for service provided.

Lets start with I am a transplant patient and have been having gastro issues. So my Doctor at Tampa Likelink referred me to Dr. Saloumn. First visit was good, saw the doctor , made a follow up for June 11,2014 Then problem with script, got that straighten on my end with absolutely no help from the staff there. Finally got the scrip, took the ten days then gave it 10 days to work., didn't work. I called back and left a message that it did not work still in pain and hurts even worse. Thank god, I had some pain medication another doctor gave me . Waited until Thursday still no return call. In the mail that day I received a note card telling me they bump my follow up appt and to call and reschedule . I did and the first available appt is September 24th. At that point I insisted to speak to a nurse in Dr. Saloums staff. The mes sager told me that Leslie said for me to call patient assistance.. I then ask for the directors name, they by passed that and gave me a patient advocate who was very nice, but not very helpful.. Bottom line is you go to a doctor because your sick, if you can't communicate with the doctor or staff they are useless.. Getting another Doctor., one I can actually make an appt to see.

I don't understand these low reviews. I'm about to finish up my treatment with Dr. Welsh - she and the team here have been angels. Hopefully I don't need to come back but if I do have to, I wouldn't choose any other spot.

Christopher Resendiz BSN, RN

I took my son for his appointment because he doesn t have a car. I am 72. It is over 91 degrees outside. I told the female checker it was too hot for me to sit outside. She said I could not go inside. 30 minutes later, I barely made it back to my car. Dizzy, perspiring, headache and nauseated. I guess when your website says you want to keep people safe that is selective. I am very overheated and still waiting for him to be finished with his appointment. Thanks USF

Valet parking for handicapped is free if charge. Be sure and tip if you can. The valet personnel go out of their way to assist. Very nice and thank you!

Dr. Heidi Stephens IS THE WORST DOCTOR I'VE EVER SEEN IN MY LIFE. DO NOT SEE HER. SHE PUT IN NO EFFORT AT ALL TO TRY AND HELP ME WITH MY INJURY. She had the worst attitude I've ever experienced with a doctor. Her and the nurse were extremely rude. She didn't try to help me at all. She told me to go back to my old doctor and that there was nothing she could do.THIS LADY HAD NO INTENTIONS ON HELPING ME WITH MY INJURY WHAT SO EVER. I WOULDN'T EVEN CALL HER A "DOCTOR" BECAUSE SHE ACTED LIKE SHE HAD NO IDEAL WHAT SHE WAS DOING. I couldn't believe how bad the experience was that I had there. It was a huge waste of time and money.

I called three times to change an appointment each time they said they would call back in 24 hours no luck. The fourth time I got thru. So far I ve been waiting for 45 minutes for the appointment. Their service has sunk to a new low.

If you ask for appointment, they will schedule you after 6 months

Family Practice. Awful. Other specialties are great, but stay away from the Fam Practice at Morsani, they are unprofessional.

I have never written a medical review and would not have started with this one if I had not just had the worst possible medical service. I am not talking about the doctor or the PA both seemed to be well qualified and I have no complaints. The breakdown to poor patient relations starts and stops with the "office nurse" that one must call to try and reach the doctor or PA when there is a problem. It turns out that I am allergic to the antibiotics I was given when released after septoplasty surgery. i called the office number and the only option was to leave a message for 'the nurse'.Never heard from anyone on this. I went to emergency room where I live which is 60 miles from USF. I have left numerous voice messages for the nurse to call or have the doctor return the call. The nurse just ignores the messages. i need to know what pain medications were used in surgery and the first pain medicine that was sent home to me so my new doctors in Sebring dont't end up giving me again. The severe yeast infection I got from the pain meds is now under control, but I still have a sinus infection since septoplasty. I won't be coming back to this place. They were highly recommended by my chest doctor I will tell him about my experience and Iask him to please find out what pain meds were used so that info can go in my charts.

One stop medical very clean , not a long wait time .

Prompt and nice staff, beats the hell out of Dr.Homan the walking dragon.

Wait in the check room for hour to see family doctor, that s crazy!

I am very sad to say that my experience with the Morsani center was less than satisfactory. I've been dealing with fibromyalgia symptoms for many years and now more recently it's affecting my career and personal well being. I was told to USF had the best doctors so I enlisted for a 3 month wait to finally see a doctor that could treat me. The day of the appointment I was denied a moment with the doctor directly, and was asked a list of questions pertaining my symptoms all of which checked positive for my condition. Still I was merely written a prescription for an MRI and bloodwork, and rushed out. Paid my doctors copay and left. It's been an entire month since the results have been ready and I have not received a single phone call to follow up. Each time I call I get a run around, and the final answer was that I had to schedule and appointment for the end of the year (6 months) if I wanted to know my results. We are now in July, I don't think that's fair. And if that's not all great, I just got a letter in the mail stating the doctor has quit her job and will be leaving in a few months. Today I received a bill for an additional $112.00 and still no one to ask or speak with. I've called the records department to see if they are so kind to send me my records so that I can self diagnose, and they still have the audacity to say that I would need to pay.36 cents per page. I'm sorry but this is sad and depressing to me.

I am pregnant and have had an absolutely horrible experience with USF Health with the exception of a few individuals. The practice itself is impersonal, but you expect that going in knowing that it is a group practice with students, midwives, PAs, nurses and doctors taking turns seeing you each time you visit. However, my real issues have arisen since I left.
I moved to Delaware about 3 months ago and started seeing a new doctor here. I called in to the Billing and Records department to get my records faxed over and got no answer or response to my voicemails for about 2 weeks leading up to my first appointment here. My doctor's office here then began calling in to USF to get the records. I am having a c-section in 7 days and still have not had my records sent over or even had anyone return my voicemails. I had to repeat some of the blood work I already had done and would have had to repeat every single one of my tests done at USF if not for MyChart, which I had to access and print all of my records off of at the library and bring to my doctor here because no one at USF answered our calls to have my records sent over. We still aren't sure which vaccinations I received at USF and which I still need before the birth in 7 days. At this point, I will be having the baby and just hoping that I got all the shots I was meant to get.
Furthermore, back in March I had lots of lab work done. These labs were sent out to Quest Diagnostics and NTC. For some reason, USF took my insurance off of my records during this month. I called in as soon as I noticed and had them put the insurance back on, but they never submitted the claims for those labs in March. I asked them to fix it and was told that they would. It is now September and those claims have yet to be submitted. My insurance company can't get anyone to call them back from USF about submitting these claims and Quest has now moved to send a collections agency after me for the $1,500 in lab work I had done that month because they are not getting paid. If USF doesn't answer my insurance company's calls in the next 2 weeks, I will have to pay for all of that blood work that should have been covered. Blood work which I don't actually have access to, because USF also hasn't sent over my records to my doctor. This has been a nightmare and every time I get another phone call about the payments due it sends me into a fit of stress-induced contractions. If anyone on here knows of any legal action I can take, please contact me and let me know. I was their patient and they are not protecting me at all. I am hoping that a bad review might even get their attention enough that someone will finally call me back and take steps to fix these issues with me before the baby comes in a week.

Thought by going to a Neurology Center in a University setting, I would have better results and care than my last three Neurologists. I have seen this Dr for abt a yearsnow & am really not making any progress. Will be looking for another DR.

Very caring nurses doctors any doctor you need is there great referrals I love them a physical therapy is wonderful just great all-around

Literally every single person I've ever seen working here is a PA, they don't seem to have a single doctor in the entire building. And test result can take months to come back. Go literally anywhere else if you care about your health

As horrible as is sounds, unless you are on death row or harass the staff so that they know who you are - you fall into the "just another number" category. You are not a person - you are a number. Unless you are an interesting case - you're just overlooked. The wait time for appts is outrageous and the Dr's have the ability to cancel/reschedule just days before.

Also - Each 'Department' has it's own way of doing things and unfortunately, they don't seem to communicate very well with each other.

I enjoy my time at the morsani center the doctor and workers are so very wonderful to the people and I just love all my doctor so go and have a great visit.

In my experience at the Morsani Center both Dr. Schwartz-Fernandez and Dr. Joshua Bernard are fantastic. They both treated me with respect and caring. I am pleased with the treatment I have received from them.

The best and most comprehensive care I have ever had and I have had a lot of different care The doctor's of Morsoni and Tampa General have made me feel safe! I have Reflex Sympathetic Dystrophy as well as Diabetes and Kidney disease, they Listen when I share what I am feeling.
I can't imagine the rest of my life without them!

The doctor, nurses, and staff are all nice and helpful so far. The place is clean and the wait is never long. They have a large waiting area with lots of seats. The parking isn't too bad either. Fairly easy to find a parking spot. Over all a great experience thus far.

I ve meet some of the most amazing Doctors. The day Surgery on the second floor took great care of me today. Some of the most polite people from the front desk, nurses and even the parking attendants. They are putting some faith back into my health care. USF you rocking it with amazing professionals.

Excellent Nurse Susan! She performed the Esophageal Scope. Numbed the nose & throat, spoke compassionately, soothing. Thank you LPN Susan!

Being a patient at USF Health (Primary Care and Cardiology), I mistakenly thought that the same professionalism would extend to the Opthalmology and Eye Institute. 1 star is a compliment that this place just does not deserve.

Not so at all, and if you are on any sort of schedule, give this place a MISS. You will be left waiting for lengthy periods of time in the Examination room, while the staff socialize in the hallways.

As my Medical Aid requires an annual Eye Exam, this is the first and last time that I will ever make an Appointment at this place. Do so at your own peril as it is likely to be a full day experience of the worst kind.

Love the USF facilities and their professional and courteous staff. The doctors and nurses are A++. Highly recommended

The most useless health care facility ive ever had to deal with. Gave me the run around for 3 weeks while my condition continued to make me uncomfortable. Youre better off going to Centra Care.

It is very bright and sunny..pleasant place to be when dealing with medical issues

If I could give this facility no stars I would. Absolutely ridiculous!! We were 15 minutes late because of 2 accidents when we live 1.5 hours away. I don t care what kind of service you provide, but after sitting in your lobby for 90 min I decided to approach the desk. She then told me that because I was 2 minutes outside of their late policy I was going to have to wait another 2 hours to be seen. Are you joking??? What kind of business are you that I had to approach you after 90 minutes and then you want to tell me that I m going to wait another 120 minutes! Absolutely awful customer service. Someone should have told me upon check in or when they finally decided to take the insurance card that i was going to wait 3 hours. I can assure you with a 3 hour round trip commute time i wasn t going to bow down to your BS policy! Do what s right! This is ridiculous! Human Resources needs to get involved to get this place running better! No thank you!

I was told to go to the wrong floor by
personnel at the front desk. Confusing building to navigate. Doctor forgot to give me prescription he prescribed.

had to wait over two weeks to get a consult for a referral only to find out they don t treat my specific case. a waste of time.

I had foot surgery and am generally quite pleased with the results. However, I received very limited instructions on what to do for my recuperation. Most of it referred to noticing signs of issues with the surgery itself, like infection. However, it is a 6-week recovery, and you are supposed to "keep feet elevated." That is not very specific, and open for interpretation. Foot stool? Recliner? No. I found out from a friend 10 days into my recovery that I was supposed to have my feet elevated above my heart, "nose to toes." Big difference! So I put lots of pillows under my feet for days. I mentioned this on my two-week visit to the doctor and he didn't really comment one way or the other. I suffered terrible pain behind my knees, and he said the pain in my legs must have just been a coincidence. It turned out (I discovered this on YouTube) that I should have also had support under my knees in order to avoid hyper-extension. On my final visit, I told my doctor that I felt the recuperation instructions needed to be more specific. I don't recall him taking written notes, so I don't know where my concern/recommendation went.
I had given excellent marks on the phone survey following the surgery, but the call was only about four days after the surgery, and this problem hadn't manifested itself yet. Four days is way too soon for this survey, or there should be a follow-up after that. Also, still being on pain meds on day four, I would think many people would still be a little foggy.

I recommend USF Health Morsani Center. Been coming here 3 years for 1 doctor. In addition to doctor appointments, I have used xray, radiology and the out patient surgery center and have always had good experiences by professional & efficient staff at all levels.

Sometimes very difficult to get a timely appointment on the general Morsani telephone number. I suggest making a follow-up appointment with the nurse during/after your visit with your physician.
I have been here for years and am pleased with the care I've received overall. This is a teaching facility which enables residents and various medical staff an opportunity to learn from your condition, and your physician's diagnosis and treatment.

Absolutely the worst doctor's office experience I have ever had in my life. The other reviewers are correct - it is impossible to get in touch with your doctor or nurse at Morsani and the messages you leave with the call center don't make it to anyone most of the time, and when they do the nurse *might* call you back. You have to call constantly and stay on top of them to hear results of anything. And I was given wrong info pertaining to my blood test results by a call center person who was incredibly rude, and when I contacted the office manager about it she never even responded to me! Currently on the second time of waiting more than two weeks for blood test results (which the lab on campus told me would be available in 3-5 days from when the blood was drawn and are available electronically at Morsani as soon as the lab gets them)... They're just awful It's great to go to an academic health center since they're most likely up on the most current treatments, etc. but if the office is this inept it defeats the whole purpose. I have absolutely no confidence that my health is in good hands. As soon as I get my results I am promptly taking them to a different doctor and never returning to this fiasco.

They are the best, very caring, take time to listen, open for new and high tech treatments. I'm soooo happy I found them

I was accepted and gotten in quickly. The doctor and staff were all very professional and treated my cancer with no chemo or radiation.

I didn't have to wait at all.
I signed in and my name was called.
I didn't even finish the paperwork.

Dr. Brown took all the time I needed. No churn here. I really appreciate that. I am use to Dr's cutting you off and assuming the rest.
Thank you.

All of the diagnostics are in this building. No need to get referred to another place on another day.
If you think need lab work make sure you fast before you come here because you can get it done in the same day.

Free parking in the garage across the street, and a free valet if u need it.

Best medical experience I have had. Way different from the 'norm'.

honestly didn t understand the bad rep. i had nurse adrienne & another nice lady assist me and they were so helpful and kind even though it was cut so close to closing time plus everything was super cheap even with out insurance

Very efficient, with little waiting. Nice campus, ample parking.

As a transplant, I was afraid of finding a new Dr. However, I found Dr. Le and she has been AMAZING! I had come in a few times for things from BC (IUD) worries to routine annuals and she has been lovely with all of it! I've had to use the on-call service and was pleased with the help I received, staff has proven to be attentive, and punctual.. really, nothing bad to say.

Horrible care. Can t get into see doctor timely. Never can get live person on Phone. Have to go through patient portal takes days and weeks to get response. No personal care at all! Very disappointed!!! Trying to find another doctor.

I visit her quite often and it would only be right to tell you this place is amazing. The Doctors, staff, support personnel, nurses, technicians and anyone else. Clean facility with friendly outgoing greeters from the parking area to the receptionist.

So far my visit has been horrible. My appt was at 10 am and it's now 1133 and I've yet to be seen. Was just put in a room 10 mins ago. This is unprofessional. The same np that I'm seeing made someone reschedule whom was late today but yet I'm sit sitting here waiting and my appt was over an hour and a half ago SMH

The wait is terrible over 3 hours. Turned in an insurance form to Dr Bahleeya on 6/17 said she would contact the insurance co and never did. You call the office and no one picks up at the offcie until you request to speak with the operator and ask to speak to a manager. The manager doesnt call back but an appt scheduler to tell me that the Dr will complete my forms at my next visit 2 months later. This place sucks ever since Dr Pavan retired!

This is the most convenient place to have medical test done. A huge range of different doctors and specialists. They have valet parking right in front of the entrance. All practice at Tampa General Hospital.

I've been a patient there for treatment of my ms I've always had great care for 6 years no complaints from me I also see doctors there for my migraines always treated very well

Great location, great valet service, but the examination room didn't smell clean.

I had no issues with actual care but if you ever want a copy of your medical records.... good luck! They say they will return all phone calls within 1 business day... 2 months and SEVERAL messages up the chain of command later and still no phone call back to get a status on the record requests I have sent (both mail and fax).

I have nothing but great things to say about my Internal Medicine Doctor. Dr Clayton is amazing she took on my huge chart and medical conditions. She spends time with me. She listens. Yes she s very busy (but what doctor isn t?) but yet my appointments are always made in a timely fashion and I m seen right away. I have no issues getting through to her nurse or her. On MyChart if I send a message it s answered within 2 hours and a reply sent. I ve had other primary care doctors and she is the best one yet.

It would be nice if the people behind the desk could be a little more people friendly

I would have given them five stars except they never follow up one stop shop blood work x-rays doctors very easy

Professional care from appointment setting to surgery.

I was a first time patient. I pre-filled out my paper work which arrived in the mail. I arrived a few minutes early and was seeing my doctor in about 15 minutes. Doctor Lochhart is an elderly gentleman, a bit hard of hearing, but he's a great communicator, patient and courteous. I was in and out in about an hour.

Great Doctors at the neuro section !! Got answers that no one else could give me

The Gastrology department Specifically Dr Seminerio is awesome

Extremely disappointed with this place! I go to the other location to see another doctor and it was always wonderful. I went in to see Dr. Mamel almost 6 days ago at this building. The visit was fine. He was nice enough to check insurance costs without me asking for a medication he wanted to prescribe me. He called it in and I still don t have it. Walgreens has called them saying they need him to approve it. I ve called 3 times now and they ve supposedly marked my message as urgent. Nothing...this was a complete waste of an hour and a half drive and a waste if my money. Do not recommend!! I have a serious issue and he does not seem to care at all. What a joke.

We do all of our Healthcare needs at Morsani. USF Healthcare is amazing. The facility is so easy to access and our doctors and facilities are terrific.

The girls on the phone are very nice but I usually have to be on hold for 15 minutes before I get through to someone which is pretty crazy, they need more operators.

We have visited sports medicine physician Dr. Moran and immunologist Dr. Tabatabain there. Both the Drs treatment got us in well health. Front office, all supporting staffs are also nice and courteous. It is great to have such an amazing specialized and quality healthcare physicians and facility out of the hospitals.

Excellent care from a knowledgeable university program. The transition from Johns Hopkins All Children s to The USF Dr Hussein Saba Program Program for Blood Disorders was well done. It is important to have an adult hematologist as a hemophiliac ages.

They always double bill me for visits that my insurance has already paid for. I go through this almost every time i go there! On top of that. They send me the bills almost a year later!