Meagan Endozo

Review of Family Medicine Clinic Morsani...

I am pregnant and have had an absolutely horrible ...

I am pregnant and have had an absolutely horrible experience with USF Health with the exception of a few individuals. The practice itself is impersonal, but you expect that going in knowing that it is a group practice with students, midwives, PAs, nurses and doctors taking turns seeing you each time you visit. However, my real issues have arisen since I left.
I moved to Delaware about 3 months ago and started seeing a new doctor here. I called in to the Billing and Records department to get my records faxed over and got no answer or response to my voicemails for about 2 weeks leading up to my first appointment here. My doctor's office here then began calling in to USF to get the records. I am having a c-section in 7 days and still have not had my records sent over or even had anyone return my voicemails. I had to repeat some of the blood work I already had done and would have had to repeat every single one of my tests done at USF if not for MyChart, which I had to access and print all of my records off of at the library and bring to my doctor here because no one at USF answered our calls to have my records sent over. We still aren't sure which vaccinations I received at USF and which I still need before the birth in 7 days. At this point, I will be having the baby and just hoping that I got all the shots I was meant to get.
Furthermore, back in March I had lots of lab work done. These labs were sent out to Quest Diagnostics and NTC. For some reason, USF took my insurance off of my records during this month. I called in as soon as I noticed and had them put the insurance back on, but they never submitted the claims for those labs in March. I asked them to fix it and was told that they would. It is now September and those claims have yet to be submitted. My insurance company can't get anyone to call them back from USF about submitting these claims and Quest has now moved to send a collections agency after me for the $1,500 in lab work I had done that month because they are not getting paid. If USF doesn't answer my insurance company's calls in the next 2 weeks, I will have to pay for all of that blood work that should have been covered. Blood work which I don't actually have access to, because USF also hasn't sent over my records to my doctor. This has been a nightmare and every time I get another phone call about the payments due it sends me into a fit of stress-induced contractions. If anyone on here knows of any legal action I can take, please contact me and let me know. I was their patient and they are not protecting me at all. I am hoping that a bad review might even get their attention enough that someone will finally call me back and take steps to fix these issues with me before the baby comes in a week.