I bought a caddy 2 years ago, I was sold a car with a lot of prombles, took my car back on several occasions and mentioned the knocking noice and was told that everything was ok, and now my car is knocking even worst. Not to mention that Everytime it rains I have a trunck full of water. Service and sales treated me like I was bothering them for the car that I brought from there dealership.
Very good car buying experience. Professional staff. I would recommend our sales associate Najee and the dealership as a whole.
The sales people treat you like kings & queens to get you to purchase cars, then avoid you after purchase and problems. Make promises to get you into contracts and insist that if you get this , it will make it easier to get what you really want. Don't uphold verbal and express contracts. Management sounds like they don't want to be bothered, passes the buck to lower sales reps, and very defensive and will even hang up on you. Was referred to this location, was spoke to rudely by management. Sad to say that if you request to speak to management they put coworkers on the phone to say they are management. Does anyone know who the actual District manager or General manager is of this location? I'm sure there are more people who've asked to speak to hire up's but were denied. I will definitely share this experience with other Colleges, Universities, Alumni, and people who've been deceived.
I bought a car from Kerbeck in good faith. I was returning a Lease car and was told that I would not have to worry about my lease once I bought my car from them. Kerbeck was going to take care of it all by buying the car they lied they stuck it to me. Now I am getting calls from the leasing company that I owe them $2700. The worst experience I ever had buying a car. Still waiting for a return call from Kerbeck. Thanks Wayne
I have owned three Cadillac s and was looking to buy number four. Since I am disabled, the three previous Cadillac dealerships worked out a price prior to my visiting the dealership (of course contingent upon looking at my trade, and my being satisfied with their car). All you see in Kerbeck s ads is how they are always willing to do whatever they can to strike a deal. The sticker price of the Cadillac I was looking at was several thousand dollars over that of comparable cars with lower mileage, but I looked at it as a starting point. When I spoke with the first sales representative, he kept saying I needed to come in first, and then they could negotiate on the sticker price. I called back and asked to speak with someone else. They gentleman called me back to provide me a price on my trade, and quoted the same price on the car I was interested in as was listed. When I started sharing the lower sticker prices found on similar cars (just not the color I wanted) he said, we have a one price policy . This is contradictory to what I was told the prior day (in other words I was lied to), as well this is contradictory to all of Kerbeck s claims of how they value the customer, and will do whatever they can to earn your business. This was without doubt, the worst experience I ever had trying to buy a car, they are overpriced compared to the rest of the marketplace, and it s dealerships like this that give car dealers the negative wrap they often get tagged with.
Bought an s63 amg from Ryan. Awesome dealership with great service and prices. Ryan was very knowledgeable and professional throughout the whole process. Highly recommend this dealership if you are looking for a car.
Interested in getting a luxury car? Say no more. They have brands you only dream of.
Maserati,
Porsche, Rolce Royce, aston Martin, ghibli, lamborghini, bmw i8, Karma, ect. List goes on.
Check them out
The salesman wouldn't sell me a car cash. I guess commission is everything. Smh
Family has bought 5 cars in last 3 years from Kerbeck...All a good experience. Went over on 6/10 to trade in my lease and get buy new car...Salesman seem like he wanted nothing to do with me..Gave me a price that was thousands more than other GMC dealers...Gave me a price on a new lease on a Encore that was 100 dollars more a month that what Buick Corp offered in ad..Told him price was way to high walked away and came back with same price.When I said I would be better off buying out the lease...His answer was call GMAC...very disappointed..Funny thing is daughter car is out of lease next month and she was also heading to Kerbeck for a New Encore..Guess business is so good they don't need to be competitive with other Buick dealers...
Took the Maserati Ghibli there for the first time as it's closer to work. Was told no loaner because it wasn't requested when appt made. Who was to know car was to be there 6 days! Then asked for repair money to be paid in advance. Service advisor never available. Very disgusted, do not recommend and will never use again
I JUST GOT A TIRE RE PLACEMENT IT TOOK ONE AND A HALF HOURS I DONT GIVE THEM ANY STARS'''
It was a quick and painless process. I told Tal what I want and He told me what he could do and we went from there. I was very helpful and willing to answer and questions that I had.
Initially after purchasing my vehicle in January thru FC Kerbeck I was pleased and excited.So much so that I referred a few ppl there.After about 4weeks of having the vehicle (2011 Gmc terrain) I started experiencing problems with it.such as the motor in the windows was rolling up slow,check engine light coming on,rotors were bad.So I took in back to have them service it.Was told I was good to go.....well I am now in my 4th month of having the vehicle and now the service airbag light is on,motor in Windows still moving slow,A.C. doesn't work,and I'm getting a rattling noise as I turn the corners.i tried to take it back yet again to have these things taken care of,but was told that since my 3 month warranty expired,I would have to pay out of pocket.Correct me if I'm wrong but aren't these problems that should be been checked for b4 selling the vehicle to a customer, and if they were "supposedly" fixed why am I still having issues?I will never as long as I am alive deal with FC kerbeck ever again.Im gonna take this lost and while doing so going to every social media sight and let PPL know just how greasy and slimy kerbeck treats their customers.i will warn PPL ahead of time b4 they go.DONT LET WHAT HAPPENED TO ME,HAPPEN TO YOU.They don't care about u or ur issues they just looking for a sale. OH DID I MENTION THEY HAD MY CAR FOR A WEEK B4 THEY TOLD ME WHAT WAS WRONG WITH IT,AND HAD MY HUSBAND CAR FOR 8WEEKS FOR A PART THAT NEVER GOT ORDERED SO WE TOWED IT OUTTA THERE TO A PLACE IN GLOUCESTER CITY T HT WAS ABLE TO COMPLETE THE JOB IN 1DAY.AGAIN FC KERBECK SUCKS,DON'T WASTE UR TIME AND OR MONEY.
I prefer talking to live people and not chatbots when doing business. I tried calling this business to cancel a service appointment because of a more pressing matter. I asked to talk to a person and the response was a pop up that requested my information and WOULD NOT let me continue until all fields were filled in. I'm not volunteering my information to be harassed later and if I spoke to a person they would've found my info! $4000 plus they won't see!
This place, this place, this place. They butter you up in the sales department but once you drive off the lot and something happens to your vehicle they forget your name. Kerbeck used to be a great dealer but they are hideous now.
Ok cars back in the shop after 3 months, had a 1030am appointment, car not finished, had to leave it and come to work
Ladies in Internet sales were great! Then, I went in to buy my truck! Was completely low-balled on my trade-in. Other dealers quoted me values $5k higher. Forced me to let them pull my credit to finance through "their banks " as this was the only way I could take the vehicle home same day, even though I walked in pre-approved.
Finance guy "guaranteed" he could beat my rate, and didn't.
Salesmen were rude (except my guy, he deserved this star).
Lastly, my biggest issue: Finance manager had me initial an odometer disclosure stating 6 miles on my brand new truck, once in the vehicle, it had 453 miles on it! How is that even new?
You would expect this dealership to treat its' Sevicemembers better! Don't ever expect to see me in this dealership again!
Bruce Willis buys all this luxury cars here when he's working in the area.
I would recommend FC Kerbeck to families and friends because they give quality Service treat you with the royalty and the vehicles top-of-the-line. Yes I am team FC Kerbeck
Another positive experience!! This is my 2nd vehicle purchase from FC Kerbeck and it was just as good, if not better than the first. GREG MONTGOMERY has been awesome to work with on both occasions and the Sales Manager JOE EISEN was phenomenal as well! My thanks to both of them and to DENNY for exceeding my expectations. And I can't forget JAY who made my time in the "box" quick & painless! I HIGHLY RECOMMEND!!!
It is the epitome of complete luxury and fine quality of new and used vehicles customer service a 1 and pleasure to do business with
When we first arrived at FC Kerbeck, Robert actually met us and greeted us outside. The entire experience was great. Everyone, especially Robert, was very nice and helpful. The process of getting us approved was quick, although not rushed, and I even received flowers from Marcel. I have already referred my mother, in fact, I brought her back with me and my husband that same day to see the dealership and meet a few people. I am extremely happy with my purchase, and me and my husband plan to stay with this dealership.
I got and oil change and tires rotated The service was quick
Sold me a car that needs work every year. First solenoid, 2nd starter, and now the car won't even start. This was " suppose" to be one of the best dealer in the tri state. I will never go back there , I'm stuck with a loan for a car that's not even worth the cost of the loan
Thank you Paul.
This is my second time I bought a car from F.C.Kerbeck and I thought they couldn't do better than the first, I was wrong this experience was amazing from my new salesman Pete DeGeorge and John Agresta the general manager who threw the years I consider a friend and I have the most respect for, he goes above and beyond to make sure everyone gets a fair deal and I don't want to forget John's sidekick William, I know if you purchase a car from F.C.Kerbeck it doesn't matter what team you have you will get a great vehicle and a great deal.
Lamborghini Mercy
That is where you get the most rich cars
They will rob you blind, go to Faulkner or look elsewhere or into a Lincoln, Kerbeck is a total loser and you should go somewhere that will appreciate your business and not just want to move junk off the lot.
I love FC Kerbeck I recommend anyone looking for a new car to go there.
Lots of lies.... Dont trust then when they say the tires are new or the brakes or the oil...
I made the appointment with Kerbecks Service Deptment with Derrick intially on the phone for 1:10 He said to replace recalled low beams on my Buick LeCrosse I've had problems with since Ive got the car. I told him the remote never worked and oil light kept saying low and Derricks like 169.00 dollars and we ll fix your recalled problems.He told me I needed to pay his guys I said Forget About it Derrick
They were all so nice. They had coffee and lunch there. There cars are beautiful. If your looking to buy a car I would go there.
Sales people are very friendly and made it comfortable to shop
fckerbeck.com
