Enel Romania Reviews

Lack of seriousness and lack of communication between departments !!!! notifications after notifications and even after a year I didn't manage to solve the problem I have with them!

I contract with them but in case of problems I send to Delgaz Grid. Great misery.
Delrey Grid did not announce a scheduled interruption of nearly eight hours, nor did they have it in the public information table, and those from Enel through their Live Center representative (or how the hell is it called) an individual named Caterina D. have a two-pronged attitude towards clients.
Rusine Enel! Rusine Delgaz Grid!
Let's see what consumers say from Consumer Protection.

I had no tension in the apartment from 6.30 pm until 2 am, when the bored "intervention team" came. 8 hours without power and 7 desperate calls to Troubleshooting.

Completely ridiculous and stupid, from the position they have it hurts in the ass. Which online contracts? Everything is done only with papers. How is it possible to ask for the bill from a point where they didn't even install the cable? All a water and a land.

Embarrassing company in terms of services. The big claimants when it comes to payment, but if the current drops in us and drops around weekly and usually in the evening at 6, 7, 8, it takes hours to remedy. Whom to make a complaint you do not find, whom to file a complaint or thought. And the remedies are done in a specific Romanian style, let me know that it works and so, today it is repaired until tomorrow. Another company that in a normal civilized country, would not exist that would go bankrupt and only due to the fines received from the consumer protection. I am sorry that I cannot give less than 1 note, that this is not worth it!

Submediocre customer services, close to the downtown area

Kkt company with kkt services with kkt management. They have nothing to do with dignity, ordinary profiteers who do nothing but take your money. Miserable asparagus.
I have had money to recover from them for 6 months.
I don't think I'll ever see them again.

It refuses to respect the legislation and the customers. It is not good faith. The current invoice contains 50 lei current and 100 lei current combinations.

Insensitive and unserious. We have been without electricity for 8 hours, although for the first time they said that it would be solved in 2 hours.
Incompetent!

You are ridiculous, and the services offered are of the worst quality. Too bad you show stupidity on our money.

By far Enel Muntenia is the best on the market. Professionals!
Competition does not rise to their level in any form. Good luck!

After 15 minutes of waiting, they transferred me to gas disturbances because the program was over.
I also worked in customer service, you close the landline but take the calls that are already on hold, don't make fun of them.

Three times I asked them for offers from the competitive market and I did not receive anything. Attention, their "Hello" offers, which seem cheaper, are addressed only to new customers !.
Poor company !!! To avoid.

An imposing headquarters for a large company in the field of electricity distribution. However, the problems that people face in their relationship with this supplier are great and are difficult to solve by the company.

I have been trying for 4 months to explain to SOMEONE from this company that I and my HUSBAND have not terminated the contract with you. Nobody understands, I don't receive the bills, I have a "smart" meter, as you say, and it works. I receive ENCRYPTED answers, with the name CONFIDENTIAL, which cannot be opened. MY CODE IS 131374319. Girma or you are grade 0

Objectively speaking, the efforts of this company to improve its services exist. It is real that many situations are still solved in an already obsolete way. Perhaps it would be useful to pay more attention to the company's management in the current relationship with customers and a real understanding of their problems. In this way, the extreme situations in which the exasperated consumer ends up going beyond the limits of a decent language, when he confesses the difficulties he faces, could be avoided in the future. After all, the efforts are made for clients, don't they deserve a double attention of professionalism?

Poorly organized provider I do not think exists. They asked for the same documents four times, and after sending them all I ask for extra documents to open a new contract.

A shitty company, for 10 years you have not solved a malfunction that appears several times a month and lasts between 4 and 12 hours in section 5 between Pucheni and Teiu carnation streets, I can't believe you are so stupid craftsmen this is nonsense or bad will, this is clear from the behavior of employees from director to electrician

Enel Dobrogea falsified my grandmother's signature (and did not do a good job that does not resemble the original one) on an invoice she bought from Enel 6 !!!! packs of 4 Philips LEDs worth 600 lei! instead of giving it back after reading the counter. The house had not been there for a while, and it was normal for the index to be much lower than estimates. Shame on you! Take 600 lei from an old man with 150 lei pension per month! It's like we live in Romania.RUSINE !!!

incredible ... THE ONLINE CONTRACT MUST BE VERY LOW AND RAPID TO BE CARRIED OUT, NOT A LONG LOATING LOST AT 2 MONTHS HUMAN and is not even ready now. I understand that if I came to an enel point it is solved on the spot. shame on you ! I have solved in English in a few days.

I requested an increase in power and implicitly the installation of a three-phase meter and I received within 30 days an email in which I was informed that I had to look on the distribution portal to see what was approved. But in the style of years of sad memory, instead of receiving by email a complete information with the data that interests me, I am sent to look on a site that first of all I have to find. I entered the site and I could not find a section that would allow me to see that information. So not at all friendly with the client but to make you waste unnecessary time looking for something you can't find. I tried on the phone to get some information but to my amazement, the lady at the end of the line said that she didn't know where to look either. Maybe if I change the supplier I will be lucky to find a new supplier who cares about the customer.

A company full of problems. I do not issue invoices on time. It has been postponing me for almost a month with the activation of the new contract. Communication with them is deficient, they record requests upon requests to which they respond within 30 days with short and unclear answers. The list goes on :)

Too much bureaucracy sin, a country of thieves with many fools in it, of course I too!

Lack of respect for customers, how you manage the situations in which there are damage. What decision can I take without knowing when to fix the damage? The damages caused by the lack of the supply of electricity?

From the point of view of online and customer service, you have services that are either not adapted or do not work. I waited about 30 minutes for a call to customer service without anyone answering - the estimated response time was 3 minutes! I do not recommend!

Very poor experience with Enel. I submitted the documents for the contract to Enel and for over 7 months nothing has been resolved. Absolutely no change. I have called countless times and I am not told anything on the phone. Nobody knows, another department works, but they don't know, just steam.
They tell me on the phone that it will ring in 2 weeks. A month passes and I don't receive any phone calls. Mega embarrassing experience.

Another aspect is that you have no one to call directly. You have to struggle to get to talk to a man. I think I intentionally hide in the phone message the option to talk to an OM, although no automatic message has an answer to your problem.

I do not recommend the services of this company to anyone!

To talk to someone in the call center I waited for 60 minutes ... and of course I did not ... Probably after 60 minutes is interrupted automatically. You are well worth MINUS 5 stars.

The phone number you post here is not valid, I tried to get an explanation for the power failure that occurs at least 2 times a night on a street in sector 3. We are afraid of the appliances we have in the outlet. . Please leave a phone number to which you can be contacted to give some explanations, because those who are displayed on the invoice and on the net in general, answer some people who do not have the pleasure of explaining anything, directing us to the headquarters and just giving us an address. Really? In the century in which we live? I just wanted to ask if this power outage would happen again in the following nights.

The services of this company leave much to be desired. Each time they deposited more money in my account so that I wouldn't have any problems. When changing the contracts, my money was blocked, it was not transferred to the account of the new contract. Since June 2017, I have been running to get back the money that blocked me, but the chances are zero.

State parasites. Like any company that has a monopoly, it abuses it.

I can with Enel.
Sun today, wait for 15 minutes and close. I call the second time, I get the call after 2 minutes. I tell them what problems am I saying they broke the computer system and that they call me after 30 minutes. It's been two hours.
In short:
Receiving bills in a place where I passport 15 years ago but first and current address. I tell them that I moved there, the house was sold and the new bulletin was changed in 2010.
Proof of payment by email 3 times of overdue bills last summer after almost a year of unpaid extras.
I really did not meet a bad customer support.

For deposit contracts or other acts, DO NOT come here.

Visit one of these points:

Point Enel Militari - Vasile Milea, Nr.2. 6th sector
Point Enel Nord - Pipera Sos. 42, Sector 1
Enel Decebal Point - Calea Calarasi, Nr.250, bl.S18 Sector 3
Point Enel Pantelimon - Sos.Pantelimon, No. 253, Bl.44, Sector 2
Enel Point Drumul Taberei - Str. Brasov No. 25, Sector 6
Point Enel Berceni - Sos.Giurgiului, No. 127, District 4

There is no point in working with the public as Google shows.