I have been trying for 4 months to explain to SOME...

I have been trying for 4 months to explain to SOMEONE from this company that I and my HUSBAND have not terminated the contract with you. Nobody understands, I don't receive the bills, I have a "smart" meter, as you say, and it works. I receive ENCRYPTED answers, with the name CONFIDENTIAL, which cannot be opened. MY CODE IS 131374319. Girma or you are grade 0