Objectively speaking, the efforts of this company ...

Objectively speaking, the efforts of this company to improve its services exist. It is real that many situations are still solved in an already obsolete way. Perhaps it would be useful to pay more attention to the company's management in the current relationship with customers and a real understanding of their problems. In this way, the extreme situations in which the exasperated consumer ends up going beyond the limits of a decent language, when he confesses the difficulties he faces, could be avoided in the future. After all, the efforts are made for clients, don't they deserve a double attention of professionalism?