Very poor experience with Enel. I submitted the do...

Very poor experience with Enel. I submitted the documents for the contract to Enel and for over 7 months nothing has been resolved. Absolutely no change. I have called countless times and I am not told anything on the phone. Nobody knows, another department works, but they don't know, just steam.
They tell me on the phone that it will ring in 2 weeks. A month passes and I don't receive any phone calls. Mega embarrassing experience.

Another aspect is that you have no one to call directly. You have to struggle to get to talk to a man. I think I intentionally hide in the phone message the option to talk to an OM, although no automatic message has an answer to your problem.

I do not recommend the services of this company to anyone!