You keep contacting me AND CHARGING ME for an invoice of 650 Euros which is from June 2024. I have not lived in Belgium since October 2021 and the house for which the invoice has been made for was sold to someone else in January 2022 (I sent you the proof of moving and screenshot of your confirmation email from February 2022 multiple times) . My contract with you has been long cancelled. I have filled the form for this in February 2022. This is clearly not my invoice. Please stop trying to charge me. You are not legally authorised to charge me via domiciliëring as I am not your client. I have contacted my bank, and reported you to the Energy Ombudsman, and the European Consumer Centre.
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All start's at 7/10/2022 when Eneco cancel the contract with no notice and send me to Fluvius. At 20/11/2022 I got a call from Fluvius saying I got a contract with them (I never sign nothing) so at the moment I was thinking it was a scam. depper in it when I found out Eneco cancel my contract with no explaination (until today I dont know why), with them. My personal info went to Eneco to Fluvius with no concent of me. Any way, since my contract with Eneco had a end I needed to dive depp in the problem, thats when I was contacted by Stad Halle to make the arrangement with me and Fluvius. I gave to Fluvius my readings, so I had to pay a extra amount arround 4000eur, because in 3 years no one got the readings, even the companys in question, so I agree with Fluvius and Stad Halle in a second meeting to pay all the extra cost in 3 years, Until today I'm still paying it. So the problem with Fluvius was fixed. The problem of Eneco start when they claim the same amount with extra civil costs and they send it to Intrum, I give to them all the proves but the still ignore it and forcing to pay it and trying to make it a huissier de justice cause. Intrum its going after 6200eurs. I have all proves in emails, letters against Eneco and Intrum. I was allready in the office of ghent trying to show it in paper, but they refuse to listen me our to show it.
Final bill sent by fluvius Everyday say nothing received? Called Wednesday after a lot of insistence that I had received an email that the bill had been forwarded for a while they had suddenly entered the stands, something had gone wrong with accounting. This can of course happen to only humans. But then suddenly saying just do not know when the bill comes I think about it. Tis are very punctual payers and stay with eneco
Received quote for 120 per month, better than current supplier so switched. First payment asked for 350 . Asked why and was told as that bills were divided in 12, yes, but why such a big difference? Well, actually their financial year ends in April so you pay a higher amount if you switch during the winter. This was not at any point explained. Really faut spelen eneco. Not impressed and looking to switch.
Yesterday eneco rings me at 10 am to talk about my consumption and to see the possibility which is offered to me, being unable to listen to the girl during 10 min at work I ask her to ring me around 12:30. From the 4 missed calls because I still didn't know off the hook. This morning eneco resonates to me, I pick up and listen to it, above she asks me for my consumption at home, having no apartment and consumption, I ask her for advice and at that moment she tells me ok have a good day. Quality of service to be deplored. I recommend eneco to anyone
First ENI client then ENECO. Pitiful service with relocated operators in a Maghreb country. Operators hardly speak French better than a Spanish cow. Long waits on the phone, competitive rates the first year and then no more. No transparency in the rates charged. It exists much better in the energy market in Belgium.
very disappointed too, forgets to regularize your situation with ores..of where you just cut gas. Bad customer service and bad information (or lies?). To flee.
Also read in Purchasing Test: Eneco: up to 15% more expensive for electricity and 22% for gas!
Profiled as a sustainable supplier (18/20 at Greenpeace) and available in Flanders and Wallonia only, Eneco now offers 4 fixed tariffs and 2 variables in electricity as well as 3 fixed tariffs and 2 gas variables. An increased offer, which is unfortunately never interesting since the proposed formulas are at least 4 to 5% (for "Sun & Vent Go") and up to 15% more expensive than the cheapest offer in electricity and from 8 to 22% more expensive in gas.
6 months to get an answer which in addition does not correspond at all to what you asked and moreover they threaten to cut the electricity for no reason since the bills are paid. They are also not able to provide you with the contract you signed at the time.
Pushy salesman who cannot provide decent information. Try to get into your house and then probably put you on a contract. Asks for information with which he has no business.
Very good service, had switched to another energy supplier but immediately received a counter proposal that was even more interesting than the cheapest one. From now on they would also notify me every year of price falls. Friendly receptionist on the line. I certainly have to contradict all those negative experiences. I think revenge actions from the competitors.
I am fed up with Eneco, and call their weekly to daily call center! They've been busy with me for months now, and every time you say you want to be reassured that you get that rotten call almost every day, the answer is "Yes, but we can not see if you've already been called Madam ", serious? Did you think you pest people long enough to become a customer or what ???
*** AVOID ABSOLUTELY *** Received sales representative at home who sold me some wind. A real grubber of teeth. Promised me that I signed to receive a price offer but it was already a contract. And me, always naive at my age ... Offer never received but the contract stipulates that I will pay 2 times more than at my current supplier. Did not calculate anything, did not want to know my current annual consumption, did not notice that I did not warm up on gas, etc. Send me an unassigned customer service number. I claimed my right to retract but did not register and I had to call for it to be done.
Only my friends and the members of the clubs of which I am a member call me by my first name. I hate misguided familiarities that are an expression of a lack of respect. The answers to the comments bear witness to this. The use of "mister" or "madam" seems unknown to Eneco. Experience has taught me that the use of the given name is often accompanied by little correct behavior towards the person being addressed.
When I arrived at their place, it was eni, very good, then taken over by Eneco. If you go to their house and leave them, you are going to have unpleasant surprises, prepare your wallet for the change of supplier ...
Supplier to avoid ABSOLUTELY: dramatic increase in the tariff while I have been a customer for 3 years and attempted fraud by adding 1000 Kwh to my bill and falsifying the closing count (transfer of KWh consumed in off-peak hours to full hours - see photo) while I have explained many times installing solar panels!
Terrible! Called several times a day by someone from eneco about in particular gas & electricity Announced that I have no interest in this, where Mrs. Me then very arrogantly and knowingly starts reading the lesson. Of course I now understand why I have never opted for eneco :)
It's been 2 months in a row that I'm ringing myself to get my bills. This is unheard of. In addition, I pay them and here they are returned to me. I do not know why, they are terrible. It is sad.
Avoid signing a contract with this company. An error in the beginning of the contract, that the staff certify corrected and that you are then announced impossible to modify. Sending multiple mail robot that do not contain all the information of the signed contract (price, monthly price, estimated consumption or confirmation of the possible promotion). No transparency! Personnel appearing under a pseudonym, without a surname. Staff who go from vouvoiement to tu tu.
I also like the new digital meters. I can no longer enter my positions online. This problem has been going on for 3 months. I do not know my consumption. Sebiet I cannot pay my final invoice, what then ??? That is not my fault !!!
The customer service simply ignores you. They refuse to provide a customer number. I had contacted them via fb, but I did not receive an answer when I asked about my customer number. If you call, they simply do not answer. Really outrageous.
Straight gangsters who sell you a more expensive contract with talk and lies. A so-called one-off offer due to the sudden price drop as a result of the COVID. When I compare again via VREG afterwards, their offered package was 31 instead of the guaranteed 1st place. Lie straight to your face even if you showed them your current (cheaper) contract. Tomorrow I will cancel everything and go to a cheaper supplier.
Phone harassment 5 times in 3 days despite asking me to delete my number 5 times too !! No respect for the GDPR !!! Customer service in Morocco ... nothing to do European regulations!
Dear, I have given my meter readings on January 1, since I change supplier. To date, still no final settlement received. If a bill has to be paid, you will receive news that you have to pay within 2 weeks. If you then have to send a final statement yourself, it will take almost a month. Does this mean that I will get back? I would like to know in both cases.
It begins. it's starting !!! METER LEVELS no longer work !!! This was one of the main reasons why I was a customer. Control your own invoices. METER has not been working since 2020. Time to change !!!!! BACK TO LUMINUS ??? OR = WHAT company ???
** BIG RUN ** Eneco Mechelen uses your data and creates your contract as soon as possible. Do not get fooled ! In case of problems, as Test-Achats advised us, you have to file a complaint. In our case against Massot Benoit because it is he who registered the contract to my address but not to my name! Advised against urgent
August 2020: Recently switched to Eneco. They now send the bill via Mail. OK. (I used to be more modern via Zoomit, but that is not possible.) But what irritates me most of all is that - even before I 'have' to pay - they start sending extra emails with: "Your Eneco invoice already paid?". Now I am like a very punctual payer and I find it disturbing when they start treating me as a casual (defa) payer. Do this if I pay late (maybe like many) but NOT EARLIER please.
EVEN IF THEY SAY THEM THEY WILL NOT CALL ANOTHER IT IS GOING ON AND THEY GET ANOTHER ARROGANT WHEN I SAY THAT I HAVE RELEASED MY NUMBER, STILL NEVER TAKEN !!!!!!!!!!!!!
My facebook post: Can you tell your teleworkers that I no longer wish to be contacted? I have been called every day after 1.5 weeks, Saturday ll indicated not to have an interest and I am again contacted 2x today. Person on the line Saturday was also pretty rude because it was now time to switch (I did not ask you anything) and that the group purchase would be discounted, etc .... This is counterproductive for me to do such an aggressive sale. Sooner or later I will change my energy supplier again, but this way of recruiting has not left a good impression on me -------------------------------------------------- ---------------------------------- Eneco Belgium Eneco Belgium Day Marc, too bad to read this. Our vendors have a strict code of conduct and it is certainly not our intention to change your supplier in this way. We understand that this does not leave a good impression, so we will make sure we do not contact you in the future. Do you provide us with your telephone number in a private message? Our apologies for the inconvenience. -------------------------------------------------- ------------- Eneco Belgium Eneco Belgium Well received, Marc Hi Marc,
Your data has been passed on to our partner. From now on you will no longer be contacted.
Once again our apologies for the inconvenience.
Greetings, Maarten ------------------------------------- 1 DAY LATER Marc Jacobs Proficia Eneco !!!! I was just contacted again, you can not see much of your strict code of conduct. My number would be removed. I assume that you also have to comply with the GDPR legislation, I will also mention this. -------------------------------------------------- -------------------------------------- Eneco Belgium Eneco Belgium Day Marc, I regret that. In any case, it was picked up by our partner this morning and your song is now on the unsubscribe list.
To avoid absolutely. Deplorable customer service that takes you into an endless series of emails and calls to the call-center (decentralized) which does not solve the slightest problem and prefers the word "guilty" to "Customer" (for 11 years) breach of contract and knowledge of the file, the marketing department then sadly tries to recover you, pitiful.
A band of thief, I was however passed by comparator-denergie.be where Eneco promised a reduction of 181 euro and I am for the moment to an increase of more than 400 euro over 6 months. A nice gang to scam and this will end up in justice
Awful experience. Eneco is recognized for fraudulent practices in a more or less legal way. I do not recommend at all this electricity supplier whose sole objective is to charge as much as possible to a maximum of consumers.
As a result of my informative application form to become a client with you, I quickly became a client with you for these reasons:
Your clear, clear and unobtrusive, serene, sympathetic explanation made me open to listen to your telephone proposals. Until now I have not regretted this for a second!
From my affiliation with you to date, I am well informed by your entire Eneco Team and always received in a customer-friendly manner.
Hence my thanks for the synergy that you have brought to your home here on the coast!
Plus point is also the green energy that you offer in your Eneco package.
Customer service can never be reached. Do not receive a reminder without prior invoice with of course extra costs. Never had such a bad energy supplier! Charge double costs as soon as annual contract with preferential rate expires. Scandalous.
Depositors !! 1 star because I can not give zero stars. Would recommend it to anyone! 'Customer' phone hangs up in the middle of the conversation! I have never experienced this before! They pass over a month and then the month after that, domicile 2 months advance. "Yes, sorry, we have installed a new computer system and there are mistakes happened." And the customer is not warned or nothing, I just have to call myself to find out. They can give me any details about payments they get just from my account. Charge me reminders and terminate my contract because, so to speak, I do not pay on time while my payments are made by direct debit. The warnings and other mysterious charges could take them without a fuss of my account. Scandalous! Stay away!
There are no basic safety security rules for a customer service and anyone strange can change your contracts . Customers have no right to claim their rights. Eneco counts only for profit and not for good and trusted energy supplier
Be careful !!! Don't be fooled by this company. I switched and suddenly had to pay 50 euros more per month than at my other supplier! DO NOT GO FOR ENECO !!!
Constantly harassing my wife and me with different numbers of phone .. all this to have customers in olusr to pluck .. And according to several comentaires, eneco esr really to advise against .. I am at Lampiris for some time now and I am fine .. correct monthly and extra regularizations because it is very rare when we must pay back ... LAMPIRIS
you pay more than what they ask you and yet you get annual settlements of several hundreds of euros and the installment costs almost monthly more than your bill and then you wait 30 minutes to count for nothing !! definitely afrader
I had called to ask if they could give me a discount. After all, I am an 8 y customer already. I had a super friendly lady on the line and she helped me super. flowers were delivered to my house to thank me that I am a loyal customer. well, my day could not go wrong. thank you Eneco.
Send invoices to an old address following a change of address and charge 'administrative costs' for late payment. Customer service representative admits the error but refuses to meet the demand to drop the falsely charged administrative fee because they are "legally required to charge it".
Surpluses are said to be settled "[...] against future invoices", as indicated on the relevant invoices. Afterwards, it turns out that the credit has been deposited anyway, and that future invoice still had to be paid (with, you guessed it, 'administrative costs' as a result).
Edit: we were then contacted by customer service and the problem was resolved.
Monthly bill is 50 more than what was provided. And all other experiences with this company are equally bad! All the reviews here with one star are more than justified. Avoid this misery!
If I couldn't give a star, I would do it like this. They cheat you up to and including and come off with amounts that are inhumane. I just remember one thing and they can keep track of all their stuff. People are looking for a different energy society and stay away from eneco
At Luminus we only had to pay 86euro and at Eneco 165euro while they promised on 12-01-2018 to get a more favorable rate than at Luminus. Is a difference of just under 80 euros more than what they promised us. So be careful what they tell you !!!
Available and friendly team including in problematic situations (reassignment of EAN, contract corrections ...). Very efficient email interaction. Competitive rates
Eneco has shown total disregard for the respect of my private data and this despite the new European regulations in this area ... Moreover, their customer service is very bad, no listening and they take people for fools ... I run away! Too bad I can not put a negative note ...
Been bothered by phone for several months. Unkind communication when I ask to get my number from the call list. When it comes to customer friendliness, it's blown away!
Gangster practices. I received my bill for my Gas 2 months after submitting my meter readings. Now a few weeks later I get a correction, my rates turned out to be incorrect. However, I had a permanent contract. Or could it be because I change energy supplier? I am going to do everything I can to make this company, which has been taken over by Japanese, in the spotlight everywhere. So I will not stop here.
I would like the people of Eneco not to call me 3 times in 3 days at work to tell them about their services. Even if you tell them this is not possible during working hours, they will continue to call you, unknown ... There is nothing like GDPR for peddling by phone ...
They charged us without notifying us or requesting our social rate. We then receive a retroactive settlement because it appears that we were not entitled to it according to them and we have to add the difference which is an immense amount for something that we have never requested or have never been informed about !!!! These are fraudulent practices and don't stop there !!! We contacted a lawyer and called in the ombudsman THIS MUST STOP.
logically you don't just make a name change. But if you have your name changed less than 3 times in less than 8 years, there is something negative behind it, because the logo and name are the sign of the company ... I have paid too much by leaving my electricity consumption for 8 years are nevertheless about 78 euros / year consumed for 5 years on an annual basis: 78 * 5 = 390 spent MUCH. A friendly service, very helpful so maybe I'll be back ...
What a stubbornly dramatic administration at Eneco and an annoying business model .. I switched and a few months later they pretend that I did not switch and every time they have too much in advance or too high invoices.
wind.eneco.be
