Dear, I have given my meter readings on January 1,...

Dear, I have given my meter readings on January 1, since I change supplier. To date, still no final settlement received. If a bill has to be paid, you will receive news that you have to pay within 2 weeks. If you then have to send a final statement yourself, it will take almost a month. Does this mean that I will get back? I would like to know in both cases.