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B
3 years ago

This was our second stay at this hotel. It never d...

This was our second stay at this hotel. It never disappoints. Even when the lobby under construction, the makeshift desks and spaces for hanging out and continental breakfast were perfect. The staff is always amazing and very responsive to any needs. Everyone is incredibly friendly. The only negative is that the pool/hot tub strictly closes at 11:00pm. That gentleman wasn't very friendly, but I figure he puts up with A LOT from guests. We love this place!

T
3 years ago

Nice

J
3 years ago

The room was clean, the front desk staff was frien...

The room was clean, the front desk staff was friendly, and the breakfast was good. The restaurant took way too long and the waiter barely spoke to the group I was with. One of the people I was with ordered chicken and it was very pink inside. She sent it back. The waiter did not apologize, give a status update, or in any way show concern. The food took forever to get out.
Overall - beautiful location. Just needs work on the restaurant.

T
3 years ago

Nice hotel but terrible house cleaning staff. Our ...

Nice hotel but terrible house cleaning staff. Our first room had cookie crumbs on the floor and couch, told staff and was given another room and had the same issue. Nuts and cookie crumbs behind the couch. Told staff about that room as well and was asked if we'd like to have staff clean the room while we were out for the day. We agreed, came back to the room, only for crumbs to still be there. Then, was later told by the manager that due to covid-19 they can't come in the rooms until 3 hrs after guest leave. Why didn't the staff know that before offering the come vaccum the floor!? Other than that, our stay was enjoyable.

S
3 years ago

First, the good. The rooms are great and the facil...

First, the good. The rooms are great and the facilities are well maintained. The bad - the hotel has a large open center atrium that extends to the top of the building, and the management is perfectly willing to allow all kinds of VERY LOUD partying, kids running around, etc., until their supposed "quiet hours" -- which don't start until 11:00pm. I concede that the management does not have a choice about the structure of the building, but they should consider actually managing the hotel to accommodate that structure, i.e., take into consideration that open atrium that carries noise directly up to all of the rooms (which all have large windows facing the atrium). Judgment, reason, and actual management skill are completely lacking. You'd be better off paying half the money and staying at a Motel 6.

C
3 years ago

This was by far the worst stay I ever had anywhere...

This was by far the worst stay I ever had anywhere in my life. I even filed a complaint, and the acting manager JAMES COURTNEY called me back to get input. He sided with his staff and even hung up on me. Tried to call him back and still wont return any of my calls. If I was you I would find another place to stay. Rooms where clean, Hotel was clean but I have never been spoke to the way he spoke to me.

A
3 years ago

Great hotel. Staff is super friendly. Rooms are ...

Great hotel. Staff is super friendly. Rooms are huge (try to get a corner room). Layout is spacious and there are plenty of places to gather. Pool is good, as is workout room. Happy hour and breakfast are top notch. Great location close to the heart of Dublin, but quiet enough to walk around. Will stay again.

J
3 years ago

Our room was nice and clean. The indoor pool was v...

Our room was nice and clean. The indoor pool was very small, so separating small children from large for safety is impossible. We had to take our boys out after a short amount of time due to older kids horseplay. Conveniently close to the Columbus Zoo. Evening reception is always nice.

R
3 years ago

Stayed there for a New Year's Eve night. Never for...

Stayed there for a New Year's Eve night. Never forget how the manager treated us. His first name is John. Falsely accused of us up being to loud. When I attempted to go downstairs to talk to him about the issue. He threatened to call the police on us. I was completely shocked!! He was a total jerk!!

B
3 years ago

The hotel is under construction so it was a bit of...

The hotel is under construction so it was a bit of a nightmare getting to your room, especially when they had only one elevator working but the hotel is nice and the staff is nice. After the remodel is done, it should be back to normal.

M
3 years ago

Beautiful hotel but was in the middle of construct...

Beautiful hotel but was in the middle of construction, was not warned ahead of time, made reservations months in advance for 7 rooms, only 2 were ready, till after 6, older man working breakfast was very rude.

J
3 years ago

If it weren't for the construction, I'd give this ...

If it weren't for the construction, I'd give this place 5 stars.The elevators were super far from the "check-in" and hauling our (non-rolling) bags all the way across the complex sucked big time. However, the rooms were great. Clean, spacious, and comfortable. The breakfast buffet was killer. I'd stay there again just for the cooked-to-order omelettes.

C
3 years ago

This hotel takes care of their guests-- the employ...

This hotel takes care of their guests-- the employees are warm and friendly. They gave me a welcome bag with snacks and waters which was so nice, usually hotels charge for these items. Rooms are huge and clean. Always a pleasant experience!!

A
3 years ago

This place ruined my wedding. They have seriously ...

This place ruined my wedding. They have seriously the most poorly run management I have ever seen at a hotel. I highly recommend staying at another hotel in the area.

Shame on you Embassy Suites and I promise I will ensure nobody I know says at one of your hotels again.

How is management at a hotel so incompetent? I will for sure be reporting this joke of a staff to corporate HQ.

Terrible atrium design for a hotel too. They will not allow anyone in the atrium to talk after 11 pm but the bar is open until Midnight...what?!? LOL.

S
3 years ago

From the moment my family arrived at the hotel til...

From the moment my family arrived at the hotel till we departed the next day, we were dazzled by the lobby, rooms, pool and breakfast area. The staff we encountered was friendly courteous. Breakfast was fabulous. The kids enjoyed the pool and the adults loved the whirpool. Great hotel, highly recommend it.

d
4 years ago

We had such a good stay! The staff was super helpf...

We had such a good stay! The staff was super helpful (even during Arnold weekend!!) They met all of our requests. Breakfast was great. We didn't get to enjoy the evening reception, but it was nice to know they offered it. The room was comfy, clean, roomy, and had everything we needed.

S
4 years ago

On the Surface it appears to be a nice hotel .... ...

On the Surface it appears to be a nice hotel .... I'm a diamond member and stay at Hilton's all the time but on this trip at the embassy suites columbus I was awakened to bed bugs feasting on my body and I contacted mgmt and they tried to say I had to bring the bed bugs with me (Im a African American female)
I was Totally offended and applauded by his behavior I'm currently in the process of contacting corporate office! They changed my room and had my clothes cleaned but not once did I receive any apology or any type of comp for my horrible experience that will ruin my future hotel stays!!

E
4 years ago

Good

A
4 years ago

Great place to stay. We had a room in the corner ...

Great place to stay. We had a room in the corner and didn't have any trouble with noise. Open atrium was nice, it gave an open feeling. Breakfast was great, along with the managers reception in the evening serving drinks and snacks was fabulous. Very clean and comfortable. Spacious rooms, well worth the money!

J
4 years ago

Good conference location that is conveniently loca...

Good conference location that is conveniently located near downtown Dublin and the new developments across the river. It's a larger hotel with well stocked bar. The bartenders are always quick and helpful. Good place to stay in you're in the area.

G
4 years ago

A clear effort was made as far as the amenities of...

A clear effort was made as far as the amenities of Embassy Suites Columbus is concerned. Incredibly spacious rooms as well as a visually appealing communal center. A clear edge as far as complimentary breakfast is concerned, supplying not only quantity but more importantly quality.

Would stay again.

S
4 years ago

Went to this hotel to attend a network workshop an...

Went to this hotel to attend a network workshop and it was a very good experience. The hotel was clean and the acoustics for our meeting room were very good. I was also pretty comfortable in the room with a sweater and I'm normally always cold, so that was a plus.

J
4 years ago

Charging 10$ for parking is ridiculous after payin...

Charging 10$ for parking is ridiculous after paying high pricing for a room.. Arnold festival gets cancelled and we decide to come because they won't let us cancel room.. Or they will charge 1st night.. We use to love this place. Won't be staying again

A
4 years ago

Fine

J
4 years ago

The room could have been alot cleaner. Found a fe...

The room could have been alot cleaner. Found a few hairs in the shower that didn't belong to myself. Child hand prints on the tvs. The room was nice size. There is a livingroom area that is separate from the bedroom, which was nice.

Embassy Suites Dublin

Embassy Suites Dublin

4.3