EFG Companies Review

My mini van needed some work. Took it to the dealer and they process the claim without my involvement. As a customer it was totally worry free. I am glad that I purchased the warranty for my used mini van.

I own a custom & repair motorcycle shop (Bring Money Custom Cycles, LLC) in Deer Park, Texas; I am thoroughly IMPRESSED with EFG Companies, Inc.
This entire (Extended Warranty) process from start to finish has been efficient & informative. The follow up is excellent as well; someone will call you back. Thank you for helping us keep our client(s) happy!

Thank you for your continued help Joe & Shelly. We appreciate your time. Sunny

Great Company to deal with and Joe made it quick and easy ...keep up the good job ! Thanks EFG

Blake and Paul at EFG are awesome! The best extended warranty company out there!

The training course was informative, entertaining, and really helped me get a good perspective of the sales process and pick up some new techniques. Dave is knowledgeable AND hilarious.

I would give no stars if that was an option. EFG is extremely frustrating, rude, and will never use their service. Earlier today I received a letter saying my factory warranty was up. So i called and asked if this was part of Dodge's 5 year 100k mile warranty in which the response was a yes. This was a lie considering EFG has NOTHING to do with dodge. After agreeing and paying 350+ down because of rushed time and the fact i was busy at work, i called back about two hours after to call and cancel. It was my fault at first because i was confused. BUT, i talked to "Corey" and he asked the same question over and over and over again after i said all i want to do is cancel. He couldn't "cancel" my policy because it was "live". Whatever that means. After thirty minutes of arguing over his terrible sales tactics. He said he couldn't help me cancel and a manager will call me back. I asked for his last name and he said thats irrelevant. Im disgusted and appalled at how rude "corey" was to me. I guess thats how there employees treat active duty military now a days. I will definitely be talking to a manager if that ever happens, and will be leaving a nice complaint with the BBB.

UPDATE: After I called one more time, I finally got to speak to someone who followed through with what they told me. He got the claims adjuster, Corey, to call me back and my claim was approved. Still not the best customer service experience and their automated phone system is horrible.

This company is a joke. Took my car for a covered repair and was told that they have to send an inspector because the repair would cost too much. I was told that the turn around time is 24-48 hours. The vehicle was inspected Monday morning and when I called the company to get the status of the claim, I was told that they haven't gotten the report from the inspector, but it should be the same day. The day went by and no call. I called again today, Tuesday, Dec 6th. Still no update, but this time I was told it takes another 24-48 hours for the inspector's report to be uploaded. By this time I've been without my car for 4 days and they expect my to wait another 2 days to just get the status of my claim. And this is for a covered repair according to my contract and their brochures!!! Even a call back from a supervisor or manager will take 24-48 hours. Where's the sense of urgency? Customer service is non existent.

I m providing this review for Chris Tyner, Director, he stepped up to the plate to assist my husband and I when we were having some challenges dealing with EFG a warranty we inherited with the purchase of our home.
Chris has answered my calls every time, , provided me details of all next steps, did not let me hanging and most importantly provided exceptional Customer Service !! My background is call center customer service. I am all to familiar with the challenges of call volume and results.
Chris is a true asset, knowledgeable, accountable and made us happy. What more can you ask for... Thank you Chris very much! Much success in your future !

Excellent and thorough training program for sales consultants. Great Instructor.

Shayleen Naico is amazing, she was super helpful with my claim! She made the process easy and hassle free!

Jason did a great job. Training can be boring but he made it interesting and fun.

Complete mechanical coverage with car rental benefits,fast claims response all for a great price.

On 5/10/13 I purchased a Deluxe Coverage Extended Warranty Contract from EFG through Carchex. I have exhausted all options to resolve this problem directly with them. I even sent a certified letter with return receipt to their president with no response. I opened a claim on 7/25/13 and was left without a car until 8/20/13 when I finally had to pay for the repairs myself on 8/15/13 because certain parts covered under my contract were denied due to wear and tear . I have spoken with Darrell and Monty (supervisors) and they have both shown true unprofessionalism and disrespect. To begin, I called multiple times in the first week requesting to speak to a manager but they seemed to always be busy or away from their desks. I left messages for them to call me back and never once did either of them call. My vehicle inspection was completed the morning of 7/29/13 and my mechanic had to contact the claims department the next day at 4pm because they still had not contacted them about an approval or denial for repairs. When I called, Darrell sarcastically claimed that my suspension would not be covered due to wear and tear and that the only way it would be covered is if there was a failure. I obtained copies of the inspection report where it clearly states failure of 4 upper arm control bushings and R/S lower control arm rear bushings. On 8/6/13, I asked Monty why the claim was being denied and why they won t approve a re-inspection for the suspension and his response was that after a certain amount of mileage, the warranty just doesn t cover the suspension because it s understood to be normal wear and tear and all vehicles will eventually have to have the suspension repaired. Why would I be allowed to purchase a service contract that clearly covers this part if my reported mileage at the time of purchase did not qualify? Furthermore, if the mileage of my vehicle is the reason why the wear and tear clause is being used to deny my claim, why is the limit not on the service contract? He told me to read the contract and treated me as if I was a mindless person that didn t know what I was talking about. I have thoroughly read my contract and wouldn t be defending my rights if I didn t know the facts. He further raised his voice, interrupted me and said that he wasn t going to continue arguing with me and was going to hang up on me. He hung up the phone and made it clear that this needed to be resolved at a higher level. I spoke with a Carchex director by the name of Tom, who contacted EFG and got a re-inspection scheduled for my claim. After the inspection the suspension was denied again but since they couldn t justify their first reason for denial, this time the excuse was because of a pre-existing condition. I had the 2nd inspection report emailed to me and discovered that EFG not only lied to the inspection service company by stating that I was only eligible for 1 month and 10 days when in fact I had been eligible for 1 month 26 days, that s not counting the first month but that they also falsified the report itself. I have obtained the original report via an attorney with a court subpoena and it does not state pre-existing conditions and the report that EFG sent to me clearly does. It s the only justification they could have and since the inspector didn t report it because it s not true, they took the liberty to write it in themselves. Another red flag was the two completely different formats for the first and second reports and the inspectors name was not on the second report. I tried contacting Tom for a full refund after realizing that this company s only mission is to deny claims and got no response from him after leaving multiple voicemails. I have filed a lawsuit and am reporting this to warn others of this company s foul practices. EFG s company core vision and values are based on dependability, respect, integrity and excellence, none of which I have experienced since purchasing this service contract.

Absolutely best training program I ve ever experienced and such a genuine company in general.

My MAP "Premium Coverage" is simply outstanding! My 2012 Charger is my baby and only the BEST will do for her! Thanks EFG for helping to take care of my car - great protection and super helpful folks in customer service when you need them!

BUYER BEWARE!!!!!!! THINK TWICE BEFORE BUYING AN EXTENDED WARRANTY!!!!!!!

The agent dealing with my claim was very rude and was NOT professional. They offer you to buy an extended warranty (TO TAKE YOUR MONEY) but will not approve a claim. This experience has taught me one huge lesson and that is to NEVER BUY AN EXTENDED WARRANTY AGAIN. The company need to learn how answer the phone in a timely manner, call back customers and repair shops within the same day, (once you do get on the phone) be professional and not rude.

If I could not give a star I would.

THIS IS THE WORST COMPANY EVERRRRRRRR! IF THE REPAIR IS SMALL, YES, THEY WILL PAY BASED ON DEDUCTIBLE. MY ENGINE IN MY 08 WENT OUT, I PURCHASED THE CAR IN 14 AND THEY WONT HONOR THE CONTRACT. I WILL NEVER, EVER, EVER PURCHASE AN EXTENDED WARRANTY FROM ANYONE. THEY ARE OUT TO GET YOUR MONEY AND THEN NOT PAY WHEN IT COMES TO FULFILL THE CONTRACT.

Dave was a great trainer and really helped me hone my skills. Super patient, well informed, well trained, enthusiastic guy with a real passion for helping others. Look forward to working with him again in the future!

EFG and Joe Blakely along with the rest of this company are awesome!
As a selling dealer (BMW of San Rafael) they are very responsive and go the extra mile to take great care of our mutual clients.

Joe Blakley was very efficient, thorough and professional. Great to work with!

i have been writing service for 25+ years and have dealt with EFG before also 2 of those years was with ford so pretty common to talk to EFG 3-5 times a day which was 2 years ago with a different make now BUT... the customer service i received from BLAKE is superior jolly attentive and on it (calling extended warranties is a drag and regret to get started) He was on time and kept it moving on with some witty response to keep it going hope i deal with Blake everytime

MY PAST EXPERIENCE WITH THIS COMPNAY HAS BEEN FANTASTIC AND THEY HAVE WORKED WITH ME EVERY STEP OF THE WAY THANK YOU SO VERY MUCH FOR ALL THAT YOU HAVE DONE FOR ME... SICERELY, ELAINE FLANIGAN

Great experience getting my car fixed using the warranty. Highly recommend EFG companies.

I've purchased two EFG extended warranties through my BMW dealer, and have had nothing but positive experiences. Highly recommended.

The training I received from EFG Companies was outstanding! The instructor definitely knew what he was doing! He was very upbeat and easy to relate to. He took his time to make sure everyone got the information they needed to succeed.

I have to say that EFG companies has been the BEST warranty I have purchased. I have had numerous expensive issues with my vehicle and I have never had any issues in getting my service request approved. From previous experiences with other extended warranties were they have made the process difficult for the repair shop and myself, EFG companies is like night and day. Superb service and outstanding customer service. Next time I consider purchasing a vehicle the only warranty I would consider purchasing is EFG Companies. Thank you for living up to your promise.

Customer service with our Vehicle Service Contract was excellent every step of the way. They covered towing, repair, and rental car efficiently and without hassle and sent us our check within days, not months.

I am an advisor at Max RPM Motorsports and had a warranty claim with a x5. Filing warranty claims is never an easy process and usually want to nickel and dime you on everything. Luckily enough Joe Blakley made it a very easy process. Very attentive and helped look up everything i didnt have down already. Appreciate all your help Joe and wish more companies worked like you guys do at EFG!!!

EFG Companies is an excellent company with great employees who are FUN to work with. Cole Bender is extremely knowledgeable and helpful. He goes above and beyond to make the claim process quick and easy but cares about our customers as well!!! EFG rocks!!!!!!!

Absolutely the worst I have ever had to deal with as a service facility. Every phone call to get approval was at least 40 min. They will not replace with new parts and they source and have the used parts shipped which takes forever. We had a transfer case shipped for a customer and it turned out to be broken after installation. After replacing it again with a new dealer part EFG wanted us to go after the salvage yard "they" ordered the part from to get reimbursed and then lied about the salvage yard trying to call us to rectify the situation. After a great deal of discussion (another hour or two of my life I'll never get back) we got paid for the job.

We will never deal with them again. If I could give them a score less than one star I would.

The very first repair was denied on our used vehicle because they claimed that it must have been that way when we bought it, even though it was 2 weeks after we bought it. It cost us $1700 to repair. Any other claims were paid, though slowly, but they were VERY VERY hard to get ahold of.
In addition, when we finally decided not to put any more money into the vehicle, we traded it off and cancelled the contract, choosing not to transfer it (which saved them more in repair money). We had, by THEIR calculations 45% left, which we were supposed to receive as a refund, but they even refused THAT because they had paid out more in the last repaid than the contract cost, and there is no where that it says that that will happen, so we will now have to pursue it further.
Check them out before you get their contract.

September 14, 2017
I would like to thank EFG for making it right about the refund. There was an old contract copy sent to us when we bought it, and our copy had the old rule, which entitles us to a refund, and when it was brought to the attention of the customer service person in charge, he checked it out and has issued us a refund. I am grateful for his help and concern, and appreciate his attention. They made it right. Thanks, EFG.

Blake was quick and efficient with my claim, I got the information from him quickly and with ease, I will look forward to dealing with Blake in the future he did a fantastic job and provided good service too!

Blake was awesome very professional and great to work with

Great company to deal with i work at a dealership submitting a claim and getting somebody to answer phone was a breeze eric h. Had great customer service and everybody else involved in the claim process keep up the great service.

I work at Ford Lincoln of Cookeville in the service department. I called in to get help with a claim for a customer, and Blake was the representative I spoke with. He was so helpful, and we worked together to get the repair covered for the customer! Thank you to Blake!

Joe Blakey is the best! Has a lot of knowledge and is always a pleasure to work with. EFG is the fastest and easiest at getting the dealership paid. They are speedy with sending out inspectors and calling back. EFG is my favorite by far.

I have been with EFG for almost a year now and found them to be very customer oriented. I have both my cars (Sienna Van and Lexus RX450H) covered for extended warranty. The claim process was seamless the first time around where I did not even have to talk to them. The Toyota dealer handled everything directly. The second time, around there was a confusion on the DVD player equipment having been an OEM part, which after clarification was covered as well. I have already recommended them to my friends.

Joe Blakley was as professional as they come. Friendly, proficient, and very knowledgeable. Thanks for the Service !!!

Cant say enough about the customer service reps that answer the phone, I've placed many calls to EFG in the past and Joe Blakley is the reason I will keep doing business with MAP. Joe knows cars and always knows exactly what is going on when I describe the issues, he has a great sense of humor, and he is from Texas, 'nuff said. I recommend anyone looking for a warranty company to give them a call, they will deliver when they say they will take care of you.

Edit:
So after posting the original review i got a call from Joe Williams literally within less than an hour after i posted the review. Let me say that i was surprised. After talking to Joe and explaining what was going on he started looking into everything. In the end everything gor sorted out. I was fully reimbursed for EVERYTHING and i even got both deductibles back. Not only was I happy that everything got sorted out but i was quite shocked at how serious they take customers . Clearly they care a lot about customer satisfaction. So i just wanna say thank you Joe for getting everything sorted.

They are by far the worst warranty company i have ever dealt with. Its been over a month and my car has still not been fixed. The first 2 weeks the claim was put in the person who was in charge of the case pretty much dissapeared. I had to get her supervisor involved and even then that didnt help. Their vendor sent the wrong part. Mind you it took about 10 days for the first part to arrive only to be the wrong one. Then another 7 days for the right part to come in. The only plus was that i got them to extend the car rental days to 13 instead of 5 days. But even so ive been without a car for a remainder of the time. Then refused to extend the days even more even though it was their fault with the communication delay the first 2 weeks and then their vendors fault for sending the wrong part the first time. The supervisor whos now in charge of my case is little to no help. Shes essentially clueless about everything. Even the whole deductible is funky. Come to find out from the dealership that ill be owing them money. Isnt the whole point of a deductible to pay what the deductible is and thats it?

If you read this EFG Companies and want to know the names of the so called supervisor im talking about then contact me and ill be more than gladly to give you guys her first and last name as well as the person who i dealt before her.

Sincerly
One furious customer

I have been doing this job for a long time and have not worked with anyone as helpful as Blake was. He was fast and to the point while being engaging int he conversation. As an adviser we have limited time to make these calls and to have someone on the other end that is efficient is always nice.

EFG has prepared me for my role in the dealership, and helped me manage expectations going forward. They are always there if you need assistance with anything related to finance role.

EFG has been fantastic to work with! Joe Blakley was very informative and super patient as we worked through this claim together! I really appreciated it!

In 2 weeks I will have worked at EFG for 20 years. I can't imagine working with a better group of people that strive everyday to give their absolute best. There's a reason why EFG was named as one of the top 100 places to work!

I work at Jaguar Land Rover Frisco TX and today had to call in a claim for my client. I called and worked with Blake. I wasn t on hold at all and he made everything easy and smooth. Thanks Blake.

I deal with a number of different extended service contract/warranty companies on a daily basis and Joe B. at EFG certainly made this transaction quick easy and painless. Great job!

I have dealt with many warranty companies. EFG is by far the best and tops the vehicle brand warranties. Cole Bender is a large part of that reason. Every time he picks up the phone I know I'm in good hands. He is polite, helpful, and respectful. I have had many good experiences with the other reps but Cole stands out for sure! Keep being awesome EFG!!

Learned So much that will help me. Very Interactive. Fun training that will help make money.

Had a great experience with the guys at EFG. They took care of us. A+++ Thanks!!!

EFG is a company that I actually like to work with. They are all very nice and knowledgeable on what they are doing. Would highly recommend everyone that is planning on purchasing an extended warranty to look into EFG Companies.

Had a amazing F&I training class from EFG, they really stand behind there products. Great company!

Very amazing experience, and teacher ! I learned so much and will take what I learned to be more effective at my job . Thank you !!!

Great! Blake has been super helpful through the entire warranty process.

I have been in the car business for over 11 years and have bought at least that many vehicles in that time and have never purchased an extended warranty, Until Now! This has been the only extended warranty company I have come in contact with that actually does what they say they do, Must be a Texas thing.

I Called in today for assistance with a mutual customer that had a concern we could not reproduce the day before. Blake E. took my call, listened to my concern & verified the failure with me so that I could take care of my guest here at Lexus. All of today's effort is greatly appreciated & I wanted Blake & his team to know that we appreciate them in Ohio. Thank you !

Experience was wonderful a lot of great ideas came from the instructor very knowledgeable of the buisness....

Where to start? As a service advisor talking to extended warranty companies can be daunting. Well let me tell you how easy Cole Bender makes calling into EFG. This guy has got to be one of the nicest, funniest, down to earth people we could ask for when calling any warranty company. He makes calling in so simple and easy that he has become our go-to guy. Thanks for always being the best Cole B!!!

I will purchase your warranty when I buy my next mercedes. Thanks

Long drawn out process. Took two months to get my car back. When I did get it back the AC no longer worked, its leaking oil and coolant. I told them and they said it was another warranty claim which means another 200 deductible.

JOE BLAKLEY WAS GREAT HANDLING OUR CLAIM. GREAT COMPANY

I was out of state when my rear end on my 2014 Ram started a grinding noise; I immediately took my vehicle to a Dodge dealership where it was determined by a licensed ASE mechanic a drive pinion needed to be replaced [861.00]. I contacted EFG after I paid for the repairs expecting total/partial reimbursement. When I contacted EFG a rep said their adjuster would need to be called first before repairs could be made [LOL, how much time would that have taken?] and if the repairs were needed EFG would then send parts...TO A DEALERSHIP?! [LOL, how long would that take?] . I travel weekly, my vehicle needed immediate repair so I had it repaired. Needless to say my claim was denied...lesson learned. Like ALL insurance companies if there is a way not to pay they will find it.

My past experience using my EFG vehicle service contract has been positive. Upon diagnosis, my vehicle required a new starter. The EFG Claims Adjuster assigned to the claim worked directly/efficiently with the repair shop to walk through/approve the claim, which resulted in a next-day pick-up! I was kept apprised throughout the process by the repair shop, and was most appreciative of the excellent customer service extended by both parties. Will I use my contract again in time of need? You can count on it!

Dave has been super helpful!!! I work with a dealership and have to call extended warranties all the time. I have never had such great and personalized experience. Dave always calls me back when ever I ask and he has been super helpful for me and for my customers. Any time I call EFG companies I hope I get to talk to Dave!!

I am very upset at the deceptive practices from EFG. As with any other customer who purchases an extended warranty/contract with anyone they make their decision based on what is promised in the list of covered items Attached is a copy of the inside(s) of your pamphlet that displays ALL parts/components covered under all levels of coverage and I chose the Platinum level in order to be protected for as much of the car as possible. Your warranty/contract DOES NOT state anywhere in it / on it that it includes the use from a previous owner as a part that I may be punished for if any of those parts go out and will be refused coverage. I purchased this warranty to be covered from my point of taking ownership until my warranty/contract term ends. As with time ANY vehicle will have parts to go out because the minute the wheels turn on a car that s normal for any vehicle; however, a Customer is offered and given the option to purchase an extended warranty/contract to cover them for a certain number of miles and/or number of years so that if ANY of this happens, they will be covered for the repair less any deductible.
It is my unsatisfied experience with EFG that you pick and choose which repairs you are willing to cover and which of those you choose to deny. I have had past repairs covered under the warranty that you paid and those too from normal wear and tear but from the previous owner. I have barely had the vehicle in my possession 2 years and it is barely driven so the repairs that have come to be needed is NOT from my use or neglect. They are simply failures that happened at an in-opportuned time and that is the reason I or anyone purchase an extended warranty/contract to be covered for these costly mishaps. EFG is contradicting itself and fraudulently promoting the purchase of its warranty to customers leading them to believe the components listed in the brochure are covered when in actual reality you attempt to put in the contract that it doesn t cover any of this if its normal wear and tear. I don t know of anyone who would or are capable of intentionally tearing or breaking any of these parts on their own so they can have them repaired and covered by a warranty/contract.

Both repairs that were covered by EFG were due to normal wear and tear and it was time for these items to be replaced. If the normal wear and tear clause was to be honored, then ALL PARTS THAT BREAK ON A CAR is normal wear and tear in some sort of way as long as the vehicle is in use and NO part should be covered by any warranty/contract entity; and there is NO REASON a customer should be offered to purchase ANY extended warranty/contract because it is useless and will not cover ANYTHING. So basically EFG is and has ripped off a lot of customers with false promises of warranty/contract coverage on parts that are not actually covered. EFG is using a double edge sward to its customers by stating in one way they are covered but then in fine print you re really not covered if you are driving/using the car basically.

Great company and easy to work with. The people are are always friendly, and are concerned about your needs!! I would highly recommend EFG!!!

This was such a positive process! After several terrible customer service experiences this year with other companies, Mr. Mike Rich in claims made this stay at home mom's day!! I was not looking forward to dealing with yet another robot or another person that was not happy to be at their job. What a refreshing experience to get not only a friendly human but also smart, considerate, and knowledgeable. My issue was not a simple resolve and at the end of the day, literally, this gentleman worked diligently, researched and did the best he could for us!

This positive experience did so much more than tidy up a loose end, it gave back something I had lost along the way... my smile . It is nice to know there are still people like Mr. Rich doing their job. Thank you!

I would have rated 0 if google had an option. Rediculous policies and horrible customer care. I don't know if they really recruit customer care people or train them. When I was on call for dealing with contract cancellation for a totaled car, the person was rude and he was rediculous. EFG, you should really start improving by getting rid of thses people or you will loose the business. EFG doesn't give you details on howmuch you are going to receive and the refund amounts have to be received from Dealer. When I directly paid money from my pocket to buy the policy why would I deal with dealer inbetween. The dealers are less interested dealing with these, rather they focus on more new customers. So its total waste of money and time to go with EFG.

My service advisor was Blake and he was great. Only a few questions and my repair was authorized.

I have been very disappointed with this company. I have been with a car warranty company for four years at over $83 a month. The policy I had the first three years was with another company and was transferred to this company in March of this year. Since the beginning I've tried to get a print out of what my policy entails (ie covers), but every time I ask they say they'll email it to me and never do. After giving this company $4000 over the four years, I found out I can't even use them when I need them. They don't cover catalytic converters so I'm out over $1600 on top of the $4000. What is the use of paying for an extended warranty if they don't cover the things that break? For me it's a waste of money and I am cancelling my contract.

Shayleen is the best in the industry, she buys parts from Meridian!!!

Just called to start a claim with Lukas, and he was awesome!!! Fast,friendly,professional!!! I could not have had a better experience, I will call and ask for Lukas for sure the next time I need to start a claim for a customer. Thanks Lukas!!!!

I talked with representative Al, he was great to deal with. Very professional and prompt with getting repairs for their customers taken care of! Great company to deal with.

My heart dropped when my wife told me our air conditioner in our van stopped working! One week before our vacation in the summer.Then when the service tech told us the compressor was out and I thought for sure we would have to cancel the trip. Then the Tech said we just need to pay the copay and the warranty would cover the rest. Soooo Glad we are customers. Dealership took care of everything. Saved our vacation. Thank you!!!!

My experience with this company using my extended vehicle repair policy has been very positive. I highly recommend them.

these guys showed us something old is new again. It was a great learning experience.

Great training! Made things easy to understand and apply to my job.

Great company. Their claims department are top-notch professionals. Throughout the claims process, I received great customer service. Not to mention, they really saved me from a huge financial headache. Thanks y'all!

Very professionals and fast. The provided me with the right information and also very quick to respond to the shop where my vehicle was been service. Totally recommend EFG.

Training through EFG was absolutely an amazing experience! Thank you EFG!

Working with Joe Blakely was a breeze! Fast, efficient, and a great personality makes the claims process so much better than what you expect. I called in from Motorwerks MINI and everything went smoothly. Thank you!

My warranty was held by another company and fought with me and mechanics about repairs to my vehicle, always wanting to deny or use cheap quality parts. A couple of months ago EFG took over and not only did they cover the repairs they covered stuff that the other company made me pay for. I am very, very impressed by the level of customer care, I am really happy with Blake's customer service!!!!!

EFG is always a great company to work with I got Cole and Chris always very helpful he actually called me back even though they missed my call.

Lukas was amazing and made it very simple, fast and made sure my customer had coverage for all of his concerns. What a great company to recommend to my customers for extended warranty coverage! Kudos! Keep the good work!

Great experience with Joe Blakely!! super knowledgable in his respective field. Solid warranty company for luxury line vehicles.

We could not of had a better first time experience with Joe Blakley at EFG. Other extended service programs would do themselves a huge favor taking a page from Joe's playbook. It's clear EFG understands that without employing strong claim reps to service their dealer network, their business model would collapse.

The process from meeting your customer all way the thru to completing the sale is well thought out, organized, and helpful to all parties. The process helps me as a professional representative to assist my customers in finding, selecting and purchasing the vehicle that is right for them. I believe EFG helps me create a win win for both parties. The customer receives the vehicle they WANT and at the payment they need and I receive the appropriate compensation as a professional.

I run a very large automotive repair shop in southern new mexico, and deal with a lot of extended warranty companies, this one stands alone and the best coverage for there customer's and by far the best and fastest to deal with from my end. dave clearly has a lot of experience in this field, very precise and to the point, clear understanding of vehicle operations and procedures. my hat is off to dave and this great company. i will recommend this company to my customer's for there extended warranty needs

Blake at EFG was extremely helpful and easy to deal with. Highly recommend for any assistance needed on claim works. Thanks for the help Blake!

Great warranty company with awesome support and training!

Joe B, Adjuster Very Friendly and Speedy Process. Will Work Again!

I am constantly having to work with/call several different warranty companies each day (since my job is a service advisor) and I never have a good experience EXCEPT for when I work with EFG. They are always super quick and very friendly! Every experience that I have had with EFG has been beyond pleasurable - especially my experience with Blake - he is wonderful! EFG is the way too go!