JR Enriquez

Review of EFG Companies

UPDATE: After I called one more time, I finally g...

UPDATE: After I called one more time, I finally got to speak to someone who followed through with what they told me. He got the claims adjuster, Corey, to call me back and my claim was approved. Still not the best customer service experience and their automated phone system is horrible.

This company is a joke. Took my car for a covered repair and was told that they have to send an inspector because the repair would cost too much. I was told that the turn around time is 24-48 hours. The vehicle was inspected Monday morning and when I called the company to get the status of the claim, I was told that they haven't gotten the report from the inspector, but it should be the same day. The day went by and no call. I called again today, Tuesday, Dec 6th. Still no update, but this time I was told it takes another 24-48 hours for the inspector's report to be uploaded. By this time I've been without my car for 4 days and they expect my to wait another 2 days to just get the status of my claim. And this is for a covered repair according to my contract and their brochures!!! Even a call back from a supervisor or manager will take 24-48 hours. Where's the sense of urgency? Customer service is non existent.