Review of EFG Companies

4 years ago

Edit:

Edit:
So after posting the original review i got a call from Joe Williams literally within less than an hour after i posted the review. Let me say that i was surprised. After talking to Joe and explaining what was going on he started looking into everything. In the end everything gor sorted out. I was fully reimbursed for EVERYTHING and i even got both deductibles back. Not only was I happy that everything got sorted out but i was quite shocked at how serious they take customers . Clearly they care a lot about customer satisfaction. So i just wanna say thank you Joe for getting everything sorted.

They are by far the worst warranty company i have ever dealt with. Its been over a month and my car has still not been fixed. The first 2 weeks the claim was put in the person who was in charge of the case pretty much dissapeared. I had to get her supervisor involved and even then that didnt help. Their vendor sent the wrong part. Mind you it took about 10 days for the first part to arrive only to be the wrong one. Then another 7 days for the right part to come in. The only plus was that i got them to extend the car rental days to 13 instead of 5 days. But even so ive been without a car for a remainder of the time. Then refused to extend the days even more even though it was their fault with the communication delay the first 2 weeks and then their vendors fault for sending the wrong part the first time. The supervisor whos now in charge of my case is little to no help. Shes essentially clueless about everything. Even the whole deductible is funky. Come to find out from the dealership that ill be owing them money. Isnt the whole point of a deductible to pay what the deductible is and thats it?

If you read this EFG Companies and want to know the names of the so called supervisor im talking about then contact me and ill be more than gladly to give you guys her first and last name as well as the person who i dealt before her.

Sincerly
One furious customer