Ed Martin buick pontiac gmc Reviews

What a great experience..even having to wear a mask. Saleaman was professional and kind. Will definitely buy another car here.

Scheduled an appointment for Saturday at 11:30am. When my wife arrived she was told the service department was overwhelmed and they would not be able to look at our vehicle. My wife had been in an accident and we needed the tow hook cover and wanted to see if there was any damage under the car that we should have repaired. She was told we could order the part online or to call the dealership on Monday. Talked with the service manager about this and we rescheduled the appointment for the following Wednesday. He said he would talk to the employee that this should not have happened. That he would order the part and that I would be taken back when the vehicle was on the lift to view the underside with the mechanic. Arrived at the dealership and was met by the same employee who turned my wife away and when I told her I was to go back when the car was on the lift she said that wouldn't be necessary since to see any damage they would have had to take the bumper off and they wouldn't be doing that so I wouldn't need to go back. I informed her that the service manager said I could view the underside while the vehicle was on the lift and I expected to do just that. She rolled her eyes and said again that it wouldn't be necessary for me to go back. After about an hour I looked into the service department to see my vehicle being backed out of the service area and into the delivery/drop-off area. After 20 minutes I asked to see the service manager. He came and I explained they did not come get me for me to see underneath and that the vehicle had been sitting in the drop-off area for 20 minutes and no one had come to say anything. He had the vehicle taken back into the service area and walked me out to look. The mechanic showed me one area that was bent slightly but neither he nor the service manager thought it warranted being repaired. When I received my copy of the bill I noticed after I got home they put on the second page that I refused to have it repaired. They told me it wasn't necessary, I did not refuse. Not very happy with the service and a little confused. The question is should it be repaired? Would like someone to respond to that question. J Paino

Everything was done, except I asked for the valve caps on my tires to be replaced and they were not.

I went in to begin my search for a used minivan. I found a beautiful low mileage minivan in excellent condition with all the bells & whistles. Kenny G and the other staff at Ed Martin Buick GMC reworked the numbers and options multiple times until they came up with what I needed from a monthly payment & warranty standpoint. I was there well over an hour after closing without feeling like they were trying to rush things along. They truly went above & beyond my expectations! My search began & ended at Ed Martin Buick GMC and I would most definitely recommend Kenny G & this dealership to anyone looking for a new or used vehicle. I m also looking forward to seeing them again with the free car washes they offer with any vehicle purchased there!

Always a nice place to get service on our vehicles. Everyone is friendly and helpful. Waiting area is clean and offers beverages. Prices are competitive.

My best car leasing experience ever. Straight to the best deal.

Zach Frutiger & Kurt Darling did an outstanding job taking care of us great communication & follow through. Vehicle was ready/detailed when promised. Doug Edmunson the business mgr also took great care in explaining every detail.

Very friendly and knowledgeable staff. Quick process and nice vehicle received!!!

My vehicle was not properly accessed. Two additional items found wrong with my vehicle not noted by technician on paperwork I received. Price quote was exceptionally high.

Everyone is always so nice and helpful when I take my car in for maintenance! Thank you

Internet Sales Manager, Bryan Coup, provided a no hassle, exceptional experience with our new Buick purchase. He offered detailed knowledge on each of the vehicles we we're considering. Thanks, Coup!

I'll definitely return to Ed Martin! The customer service was phenomenal (from vehicle drop-off, shuttle to/from home, to pick-up)!! I was squeezed in for emergency battery service on a busy Monday afternoon and received excellent care. My service advisor, Jon Zimmerman, was extremely knowledgeable, provided excellent consultation, and went above-and-beyond by offering to review past service invoices from a different Buick Service Dept. in IL to ensure my vehicle is well-maintained and ready for winter.

I just picked up my 2014 Buick Lacrosse from the dealership and am completely elated at my experience with this dealership. They found me the exact car I wanted, and helped me with the purchase. They were attentive to my needs, not pushy at all and worked with me to get an amazing deal. I would recommend both Bryce Toll and Jeff Alcorn to anyone looking for a vehicle. They even let me drive the car down to make sure it fit in my garage. I wish there were more people in this industry like them. Thank you again for everything!

You were so amazing! I'm from out of town and my car broke down on 65 25 miles away. Luckily you were open late and encouraged me to come in. You welcomed my kids into a great environment -- TV, snacks, drinks, clean bathroom -- and helped me feel at ease. You took my car, gave me a terrific loaner, and got me back on the road while you fixed my car. My travel plans could go on, and I am so grateful.

Was appraised of the cost before scheduling service and the time wait. Driver was prompt in dropping me off and pick up. Time estimate for work and price were accurate.

Ed Martin is great place for Service. In and out quickly. Thanks

Excellent customer service in the service department ... couldn't have asked for a better experience!

Outstanding communication with customers!
Tony and John made sure to reach out to and keep me updated about the progress on my car, excellent customer service.

Derrick, Zach and Todd were all excellent. They made me feel welcome, were extremely helpful and attentive, and made buying my new 2020 Terrain Denali the BEST retail buying experience I have ever had. All 3 are true assets to Ed Martin Buick GMC and I will recommend everyone I know go there to get a car or SUV from Derrick and the group. A+

Excellent Customer Service, I am grateful! I will return my vehicle and send referrals. Thank you!

Wife and I had a good experience purchasing our vehicle here. Only issue was waiting a long time for our loan to come back, but other than that I recommend it to anyone!

My husband is in there at this very moment. Just moved here from Mt. Vernon Indiana. I called the dealership I bought my vehicle from (Kenny Kent Chevrolet..evansville ) to make sure I'd be able to get my free oil changes on my NEW vehicle with no issues. They referred us to you. They assured me, there'd be no out of pockets expenses such as the deductible for going to other dealerships for maintenance ect. Family plans today, and it takes an hour and a half for an oil change and they want us to pay for it?! I will not be com8ng back here.

Tony Fields went out of his way to assist me with a seat belt issue. He is an example of an outstanding employee. I highly recommend their service department.

Brought my vehicle in for service earlier this month. Had a decent experience. My repairs were made in a timely manner. Vehicle is doing just fine. But don t take the time to fill out the customer service survey. If you make any suggestions on what the dealership can improve on, be prepared to get a phone call with someone asking you confronting questions on why you made the suggestion you did. I received a phone call a week after having service to my vehicle. This call was most likely meant for the dealership to find ways they can improve. However, the phone call I received were just questions made in way as if I was accusing them of doing something wrong. Almost as if they were calling and confronting me for making a suggestion. I had no complaints or had no intention of making a complaint about my service. I m just customer who paid their hard earned money for repairs that wanted to make a suggestion, not a complaint.

The staff were friendly and the service was excellent.

No one came out when looking at cars and when I called about a car person was rather rude about the vehicle.

Purchased a car from Sam Martin today He is a genuine young man and was very helpful in setting up and programming the high tech bells and whistles Thanks for everything Sam!

Dennis McNamara and the rest of the Ed Martin staff are amazing and always make me feel welcome when I walk in the door. They always have plenty of options for me to look at and are extremely knowledgeable about the vehicles they sell. I always recommend Ed Martin Buick GMC to friends and family.

Sam was very thorough and offered good and affordable options. I will be back to purchase more vehicles for my kids. Thank you!

Excellent job by Tony the service associate keep up the good work and keep holding on to the golden era in hip hop that ain't coming back

We had a great experience with Dennis M at Ed Martin. We will definetly be back.

Bob B

Jon Zimmerman's follow and attention to detail is superb!

We had the best sales people ever! After shopping around for a truck and dealing with several people this dealership was the BEST!! Thank you Jerod McLachlan and Tyler McLachlan. I will enjoy me truck for many years.

Had to cancel a service appt unexpectedly. Called back a day later and was expecting only to have oil change done, but they completed all my services needed. Really appreciated that as I would be traveling to Atlanta the next day!

A family friend referred me to Ed Martin at 99th and Michigan Rd. I walked away in March 2016 with an 05 Buick Rendezvous. I was very happy and excited; I had just bought my first vehicle. But ever since I had driven off the lot I had over heating problems. I bled the radiator hoses thinking it was the problem (multiple times), but it just kept coming back every other week. I filled the coolant every few days since I got the vehicle. That would satisfy the overheating issue, but now I just found out that the vehicle has been too hot the entire time. Now, I have blown head gaskets. I was told by our family friend to give Ed Martin a call and explain the situation, and they did nothing but belittle me. I called yesterday 11/15 and spoke either the General Manager - Chris Quillen. I explained my situation, and he was extremely unhelpful. I felt degraded and he spoke to me as if I were a child. I asked him if there was any way they could possibly help me with this situation and he was mad because I didn't being my vehicle into THEIR repair shop. Well, I'm sorry I cannot afford to pay a dealership (much more expensive), over going to another repair shop. Yes, I should have called them sooner. I figured they wouldn't help because I did not have any warranty on the vehicle. Chris also said that I could have got a warranty when I bought the vehicle, but I was not offered any possible warranty. They only thing I was offered was the tire and wheel warranty, which I did accept. If I were offered a warranty on be vehicle, I would have taken it too. I always get any warranty on any expensive purchase I make, such as a vehicle I needed to last me the next 10 yesrs. Which, now I still owe 3/4ths of what the cost was on it, and also over $2,000 now to repair the vehicle they sold to me. I DO NOT RECOMMEND PURCHASING FROM THIS ESTABLISHMENT! Chris was extremely rude and I REALLY regret my decision. Now, I am out well over $10,000. THIS HAS BEEN A NIGHTMARE!

Everyone was friendly service was fast and efficient.

Our Salesperson had an answer for everything- not necessarily always the right answer though. (Because I asked questions I knew the answers to just to gauge knowledge, sincerity, and honesty. He was quick to come up with random answers and seemed more concerned about making a sale than by ensuring we walked away with the right vehicle for us and the best deal for your dealership (even if that meant leaving without buying a car THAT day).

We were also able to experience your service department though and Amy was great help. Greg was also able to help identify a safety concern with our vehicle that I was otherwise told was normal . I know more about cars than the average consumer and was able to push back. Greg quickly admitted during a test drive something was wrong and in the end I was a happy customer.

While I had to push aggressively and was eventually taken care of. I m not sure that a less informed - less knowledgeable buyer wouldn t have been taken advantage of both by the sales and service department. That is why I left a 6/10. 9/10 personally but for the average consumer likely more of a 5/10

Ed Martin Get You In And Right Out Best Service Department In State If You Want Your Suv Are Car Are Truck Done Right Go To The Best That Ed Martin

After 12 years we began a search for a new vehicle and spent 2 months going to different dealerships and being disappointed in the service staff and the typical pricing run around.
All that changed when we happened to stop at Ed Martin and met Robert Long Brooks who answered our questions with straight forward directness and was extremely knowledgeable about all the vehicles we were looking for.
After 35+ years of buying cars I must say Rob made this purchase by far the best and easiest transaction ever. There was no haggling of price, no back and forth and long waits while the manager negotiated a price. It was a very pleasant and enjoyable experience.
When I went to picked up the new vehicle the whole staff at Ed Martin was very helpful and happy to meet me and start our new relationship.
I highly recommend Ed Martin and specifically Robert Long Brooks for anyone looking for a vehicle.

We live about 2 hours away and we saw a car online and was interested in seeing it in person. I called and was transferred to a salesman named Rich and I explained that I was interested in one of their cars in the lot. He answered all our questions and was very pleasant to talk to. We make our way to Carmel, Indiana and the dealership is very nice so I was feeling good about this place. We walk up to the door and was greeted immediately. We tell him that we are looking for Rich and we walk inside to a really nice clean establishment and was treated very well by all staff. Rich comes right out to meet us and remembers every thing we talked about on the phone several days before, very impressive. Rich took care of us and was just plain awesome to deal with. Thank you Rich.

If you thoroughly enjoy 2-hour oil changes, overpriced repairs, and constantly being told that your new vehicle needs more service, then this is the dealership for you!

Just bought a 2018 Buick La Crosse Premier. Friendly and treated us right. Also gave us a great price for our trade-in.. They also have the best service department, this is our 4 th Buick. Can;t say enough about them.

Ed Martin Buick GMC always tries their best to accommodate my needs in a friendly, efficient way.

Very impressed with the service I received here - when I still had my 2009 terrain, they would always fix any problems or issues I had with it. Now I have 3 kids and we grew out of the terrain so now I have the new yukon xl sle, in all I totally recommend coming to this place to get a brand new car.

It's a dealership folks. Service department is nice and friendly.

Very good until I bought the car, then they won't even tell me when they will complete the paperwork.

Had a service of my car last week. So far the worst service experience. Surprised untold diagnostic fee even if I let them repair bent wheels here. The price of new wheel on the final bill was not what the advisor promised even if I asked several times. Sent an email no response. Felt so bad being played around. Time to find another place.

Absolutely the best customer service department I've been to since having my vehicle. Very informative and always helpful.

Was kept up to date about the work being done as things happened, and the shuttle service was polite and punctual every time.

Do not buy from Ed Martin. We bought a vehicle from them only to find a multitude of problems with it after signing the paperwork.

When we test drove the vehicle, everything seemed fine except it needed a new radiator and the tires needed balanced. We were persuaded to sign the paperwork to purchase the vehicle and told that we could pick it up the next day. When we drove over two hours to pick up the vehicle the next day, we test drove the vehicle to confirm that the radiator and tire alignment had been completed properly. During the test drive, we noticed a whining noise in 4 wheel drive. We expressed our concerns to the used car manager, who told us they would check it out and deliver the vehicle to us the next day.

Two days later, the driver arrived with the vehicle. The service manager said that they thought the sound was normal, but would pay to have it inspected by the Ford dealership in our town. The driver also mentioned that the tire light came on in the vehicle while driving it to us. He stated that he called the service manager and was told that whatever was wrong with the tire light would be fixed.

After getting the vehicle inspected, we discovered that two of the tires did not have enough air in them, which was causing the all wheel drive whining sound. We were also informed that the tires were over five years old and dry rotted, making them unsafe to drive on.

Our local shop also noted that the alignment was off, which we were told was already done. The oil pan is leaking, as well as the exhaust manifold.

When we contacted the dealership to expressed concern regarding the unsafe tires, they told us that we were wrong and that Tire safety is a matter of opinion. Their demeanor was completely different than when we took possession of the vehicle. They had promised that whatever was wrong with the tires would be corrected, which was obviously an outright lie since they are now refusing to correct the issue.

I feel that the employees at this dealership did everything they could to get us to buy a vehicle from them and as soon as we took possession, they treated us like we were an annoyance.

Carol in the service dept. was awesome! When knew it was going to take longer got me in a loaner car and was on my way!

Two years ago I came in and met Natalie. For various reasons we decided to purchase a different vehicle. Then last month when my car was totaled I looked through my phone and found Natalie's information. Although I didn't buy anything from her initially, I kept her information because she made such a great impression on me. I had promised her when I decided to get another car I would definitely come back and buy from her and that's what I did. I think she is an exceptional sales person.

Be careful with the stated prices. They will advertise a price and when you reach out they will tell you the vehicle has $XXX amount of add ons and then give you the actual price which is way different than what they advertise. They are just phishing for people by marketing the price as base and then adding additional costs. Other companies will just tell you the entire cost up front; these guys will phish for customers.

*BUYER BEWARE* These guys sold me a Ford Escape that has done nothing but nickel & dime me since purchase. They conned me out of buying the escape I really wanted by telling me the one that I ended up purchasing was going to be bought for a dealer's wife unless I was interested. Who wouldn't want a vehicle that a dealer himself was buying for his wife? In the first year since purchase I have had to have the transmission replaced, the coolant system has failed (stranding me and my 3 kids on the side of the road out of state on Thanksgiving), the AC leaks like hell, stalling problems, not to mention issues that Ford couldn't even figure out. Worst car buying experience EVER.

Kathy Cameron helped me with getting my car in for service and made it so easy for me! Everyone was friendly and helpful. These folks rock!

Absolute best service! If you are in the market for an excellent pre owned or new car, check them out. Major thanks to Coop, Tyler and Garret for their attention and help. They all made the process of selecting a new vehicle so painless. I HATE the process of looking for a new vehicle, but these guys at Ed Martin were so helpful, not pushy and so easy to work with. They listened to what I was looking for in a car and found the perfect one for me. Thanks guys!

Let me start by saying ,if I could give 10 stars i would.I TRADED IN MY TRUCK for a gmc,not only did we close the deal ,but they delivered the vehicle to my door.that's just a awesome place.I'd refer any of my family and friend's,And when u go there ask for DERRICK Jones !!by far the best .he e-mail every time ,and promptly.like I said ! With my situation derrick jones brought it too my door.hard to find a salesman like that ,And a great dealership like that .THANKS ED MARTIN."FOREVER CUSTOMER."

From the first phone call to the last interaction with Dan Zettel, my experiences are always positive. He does an awesome job in communicating exactly what they can do, how they will do it and then when it's over, what was done. He is spot on every time. He is personable and smiles a lot too. I also appreciate that there is a specific "Transmission" mechanic so I know there is subject matter expertise on a complicated system. Thank you!

My experience here was nothing short of amazing. My salesperson Tyler, the managers, and the people back in the service department were all very helpful when I had to get a new vehicle. Everything was absolutely fantastic, the state-of-the-art facility is extremely clean and customer service is top notch! It literally can't get any better than that. Go see Tyler for your next purchase, he and the staff will make sure you're taken care of!

Always great customer service! As a woman, I always feel comfortable dealing with them.

Our salesman Kurt was awesome! This is my first new vehicle in over 20 years and he made it easy. This was our first experience with Ed Martin, and saying that it will be our last if you are looking at a used vehicle make you look at what you are getting I bought a used truck I have put less than 3000 Miles on it and having problems with air in the fuel system and the brakes are shot the only help I got from them is we will send you a 200.00 check and hope that helps the brakes alone is about 800 so from now on we will do business with Bill Estes

This is an excellent dealer. I have purchased one new vehicle, and I have two serviced there. The staff is always efficient, kind, and they know what they are doing. They provide great service and you don t get the service nightmare that seems to be so common.

Love the people there really nice cars with good prices

I recently needed to upgrade my car and decided to try something new. I've always owned vehicles in the past, but my friend recommended Ed Martin Buick GMC as the place to go and seek out something other than my usual Ford Escapes that I'd always owned and maybe even lease a car instead. It turns out; I'd been going there for years with my Ford to get it fixed when I was in town before I moved here. Carol Mooney has always been a dream to work with scheduling on short notice, and John Richardson has repeatedly worked on my cars doing a fantastic job and fast, no matter how badly I'd beaten them up driving. Well, I can't tell you how happy I am with my newly-leased 2020 GMC Terrain! I met with Dennis McNamara, the best sales and leasing consultant I've had the pleasure to work with, and he went over all of my options with what I wanted and gave me help with what I needed in my new car. Dennis took the time to answer every question I had and let me test drive several cars. He needed to make sure that I was genuinely comfortable with my decision in the end. I was going to buy another car outright, but Dennis spoke with me and understood my needs would be better suited if I leased. So, I did. I ended up with a brand new car, with no issues, and is fully covered the entire duration of my lease. When it came time to close the sale, Todd Lewis, the Finance Manager, walked me through everything very carefully. He took all the time I needed, without rushing me, to explain and ensure my understanding of the lease options and costs along with some additional options that just made sense based on how I use my car. Both Dennis and Todd were excited to see me over the few days I worked with them, and both were truly honest with me about pricing, terms, and quality upfront. I've had bad experiences at some other local dealerships and even more with their finance managers, who tried and dupe me into additional costs for things I did not need. So, a big THANK YOU to Dennis, Todd, and the entire staff at Ed Martin Buick GMC for treating me with respect and getting me into my beautiful new ride for the next few years, at which time I will most definitely be back to trade-in and get something new again!

I brought my wife's Accadia in for an oil change and tire rotation. They gave me a coupon and let me know that it would be $39.99 plus tax. I let them know that her deivers side daytime running light was out and was told that they would let me know what that would look like when the technician had it. I waited for it to get done. My appointment was at 8:30am and I arrived at 8:15. Had a complimentary cup of coffee and watched the news while I waited. 3 hours later I was told that it was $110 to replace the daylight running light that Jiffy Lube charges $14 to change. They explained what the process would consist of and I said no thanks. When I left my bill was $57. Which in my calculation is more than the 39.99 special I was told, when I asked about it I was told that they have to pay for waste disposal and other items. Needless to say when you go here understand everything as the nickel and dime items will get you. They are always friendly and courteous butI always feel like I get screwed over when I go to this dealership anymore. Long story short I got the oil changed, tires rotated and then had to leave to get the light done elsewhere and it was a hassle.

Such good treatment from staff, worked with us to get us into the car we wanted. Very pleased.

Austin was very knowledgeable and took the time to explain everything

I can always count on good and professional service.

Thank you Neal for the great service Indy Motors

Just took delivery of our new 2019 Yukon XL Denali. Ed Martin was able to match or beat every other local dealer on price with very little effort on my part. Sent them an email and the next day picked up the car. They made sure everything was perfect and took the time to introduce me to the whole team (sales manager, finance, service advisor etc) at the dealership which was a nice touch. Sam Martin was my sales associate and was polite and easy to talk to. If you are looking for a stress free buying experience give them a shot.

Excellent fast prompt and quality service. I would highly recommend.

Ed Martin is an excellent dealer. They concern about what a customer wants and treated me like a family. My sales representative, Richard gave me very detailed information I wanted and was very honest on the information of the car. That's what I really appreciated. He replied my requirements fast and patiently. I admit myself as a troublesome customer and I had a lot of requirements and questions. He got them all settled for me. He's the best salesman I've ever met.

Natalie Clark rocks, she has helped us for a 3rd time now. She knows what she's doing and is very helpful with helping you get (or your better half) what you want. Highly recommend Ed Martin GMC N BUICK. Not pushy sales people either. Relaxed and fun and easy. Very happy with our vehicles and service. Thanks Natalie

So far they've been very helpful thanks Austin and thanks to Zack and art we'll wait to see what tomorrow brings we can work out a deal on a truck

Best car buying experience ever! Rick McCoy and Nolan Crum made our car buying experience wonderful. After visiting numerous dealerships in Avon and Plainfield, we ended up going to Ed Martin. There was no haggling, no pressure to purchase a new vehicle. (Unlike numerous other dealerships we had visited.) Rick walked us step by step through all of our concerns. He made us feel comfortable and put our minds at ease. Nolan showed us all of the "ins" and "outs" of our new vehicle, and made us feel comfortable enough to drive our car off the lot. The dealership itself was the cleanest dealership we have visited. (And we visited quite a few!) Thank you Rick and Nolan, you have made our family Ed Martin customers for life!