I did not stay in the rooms. I was there for a mil...

I did not stay in the rooms. I was there for a military ball. So I am reviewing in regards to staff and the lobby/ball room area.
The lobby was gorgeous; open space with friendly staff welcoming, beautiful clean bar and luxurious lighting. The ball room was very large and accommodating with a modern look.
Now the downfall was the unhappy staff past the front desk. Everyone seemed uninterested or too busy to answer one of my questions. I also had my purse checked multiple times because they thought I had brought outside alcohol! I was alittle shocked at the lack of hospitality in the field of customer service.