Crystal Hoang

Review of Doubletree World Arena-Colorad...

This hotel is undergoing renovations. It's inconve...

This hotel is undergoing renovations. It's inconvenient. I had to relocate rooms because my bathtub spout went flying. Literally. I posted pictures.

The hotel staff is friendly but incompetent. I called downstairs for the issue and she wanted to send up maintenance. I was only staying overnight for 11 hour, I don't want that. I wanted a different room. No apologies, nothing for service recovery. Pitiful.

In the morning, after walking what seemed like forever with the terrible carpets, I get to the front desk and ask for change. They didn't have any and referred me to the restaurant which they stated was a 5 minute walk. Are you kidding me? No.

This hotel is an embarrassment to the Hilton Brand.