Donnelly Kia Review

They were awful. I went in twice. They wouldn't show me all the numbers and how they added up to make the biweekly payments they proposed. They tried to pressure me into buying then and there on the spot. I left and bought the car i wanted from Turpin kia in Carleton place instead because they were honest with me and upfront about every penny. I felt lied to and deceived by Donnelly KIA and would NOT recommend them.

Great dealership, best experince ive had buying a car.

We just purchased our new Kia Rondo We had the best Salesman Mr Vahid gave us all we wanted
He was very helpful and we are enjoying the new car with all the bells and whistles
Thanks Kia
Diane and \John

Very painless, everyone was very helpful and the Sales Manager was very personable and not pushy at all

When I called in to set an appointment I was told it was a 2 hour job and that i would be Ubered home and back to the shop. Upon my arrival I was greeted by a staff member whom confirmed my appointment and then walked away without saying anything. I didnt know what to do or where to go. I wasn't sure if he had gone to call Uber or what. Another staff member walked over and gave me a covid form to fill out. I
finished filling it out just as the first staff member returned. He took my form and had me sign a form (without reading it) saying it is - "giving them permission to do the work". I was instructed to wait in the waiting room. I explained that I was told it was a 2 hr job and that I would be ubered home and back. He told me it would only take 30-45 minutes so I just waited inside. I recieved a text thanking me for coming in and also telling me that I would be notified as soon as the work was completed. (Why couldn't he tell me that instead of texting me?) Shortly after I recieved a text saying the work was done. (Agian, no personal interaction) I was asked to sign another form (again without reading it - "you're just confirming that the work has been done". I was given my keys and told my vehicle was out back. As I was getting ready to leave I received another text "thanking me for choosing Donnelly Kia" Ir would have been nice to hear that in person from the staff member whom seemed very robotic. Very impersonal.

Excellent service.

I was with another Kia dealership recently and left them because of their bad service and customer communication.

I plan to stay with Donnelly Kia.

Have been coming to this dealership and service center since 2014 and would never trust my vehicles to anyone else. They are the best of the best!!!!!

All were perfect. Thank you Angella for the nice reception and support.

Very efficient and pleasant service. Drop off and pickup was smooth. Much more pleasant experience then with Dilawri Kia on Hunt Club.

This dealership had a car online that looked like a great deal. When I called to get information I asked if the car had any accidents, turns out it had but they told me it would be fixed. I made a trek out to see them, drove all the way from Toronto to Ottawa. I got there to find out they were not fixing! Not to mention the car was filthy! Huge waste of time. This dealership has no interest in their customers, they were hoping to get me out there just to rip me off! Worst customer service ever.

I went in last Saturday to get my car checked before my extended warranty was finishing on July 12. So I got the 150 point check up on my 2009 Corolla S that I bought from Donnelly 3 yrs back. I was running late close to an hour and I called Donnelly and my Service manager Tanya Watson told me no problem , they would take me in as soon as I get there. This dealership has been taking care of my car from day 1.After the point check was done ,my car passed with flying colors. They found nothing wrong with it at all. I have always had the best service manager in Tanya. She has always told me what I needed in a pro active way which save me money in the long run from paying for expensive repairs. My mechanic Matt always took great care of my car and would not allow anyone else work on it. They even wash your car for free by hand which is a great touch. I was able to see Ben ,the person who sold me the car. If you need a car ask for him ,his great. The only sad thing that happen was that I won`t have Tanya as my service manager since this was her last Saturday working. She going back to school. Donnelly is lucky that they had her ,she was always professional and caring for her customers. Kudo's to Tanya ,she will be a great lost to Donnelly`s .They should find a way to keep her .I will keep bringing my car to Donnelly`s for service since my engine is guaranteed for life and recommend them to my family & friends. Keep up the work

Francis S.

John Babin and Donnelly Kia Service crew are extremely helpful, reliable and trustworthy!!!

Great service and attention to detail!!

Thanks very much - I love my new car :-)

First off, to anyone reading this, this is my first and hopefully last review I've written in my life . This was by far the worst customer service I've ever received to date. No one answers or returns phone calls leaving there customers in the dark as to the status of the vehicle . On my fourth time cabbing back and forth from the dealership to home, because noone would answer or return calls, I was promised by a manager to be contacted the next morning to let me know what was the status of my car . Once again noone answered the phones the entire day and noone would respond to my messages.
So once again I was forced to travel to the dealership, just to find out if my car was ready or not . Finally after three days of being told my vehicle would be ready the day I was giving a bill 150 dollars higher than the quote the gave me over the phone . If anyone has an option to use another kia dealership I would highly recommend it . Totally unacceptable customer service .I would never return to this place .

My cars steering stopped working and the battery began flashing on the way he so I drove right over to Kia. They took me right away and explained everything that could be going wrong in detail and helped me with some quotes. I thought it would take the weekend to order parts and fix the car by Tuesday but it was ready Friday night. I was so thankful!! The team was professional and friendly I ll definitely be returning to them.

Was pretty good. I appreciated the help I was given but had to leave the dealership in order for someone to contact me with a reasonable deal. Also was told sirius radio was included for 3 months with my vehicle which it wasnt. Pretty disappointing. Nice people though and I'm happy with my new vehicle.

Had my first service appointment and Jon was the most helpful advisor I have ever dealt with. Very transparent on the work being done and very welcoming upon an early 7am arrival. Thanks for making this a great first service appointment Jon!

Before we signed on the car the service was amazing and they would answer all our questions calmly, help us if we needed help etc... But as soon as we signed we were being ignored (not by everybody the person who was helping us was great) their behaviour did a complete 180, they were raising their voices and they weren't giving us answers. I would not recommend this place to anybody.

Quick in and out oil change. Free WiFi, coffee tea or cold water available. Snack machine if you want one. Television to watch...awesomeness!

Very accommodating and friendly. Answered all my questions, and were very helpful.

Great customer service. Daryl is always a pleasure to deal with and seems very diligent about making sure I'm only doing the maintenance work that needs to get done. Prices always seem reasonable.

A big shout-out to Brandon & Rejean for helping me getting my first car (Kia soul.) They were super friendly, approachable and went above and beyond to help me get the best deal and price. Absolutely doing business with them again

Judging by some of the reviews, my guess is that your experience will vary widely depending on who you deal with. I happened to get Mackenzie and had a wonderful sales experience. Would recommend her and Kia Donnelly to friends & family.

Chris Daniel was our sales rep. He was thorough, professional, and friendly. We didn't buy a car that day but I would recommend Chris if you are shopping for a vehicle.

So i went into donally kia a few weeks ago to get my car serviced for an engine light they tell me i have an issue with my breaks and they need to be checked i said ok let s get them checked they come out and tell me i need new breaks on my kia that only has 40,000 km on it saying that my rear calipers are leaking And caused my break pads to be soaked with break fluid only warranty work they wanted to do was to replace the calipers that would take a week to come in so they let me take the car home that was unsafe to drive so i brought it to another certified shop to make sure the car is safe and i had him look over the car and the leaking that they say is from my rear calipers is from krown rust proofing and my breaks are just fine strange when the dealer is telling me no your car is not safe and wouldn t even pass a safety and saying i need to pay 1200 for new breaks so I went back a week later and did the warranty calipers and right away when i told the service advisor I don t have the money for breaks he starts off by saying they won t touch my car they won t do half the job i need to pay 1200 for all new breaks even tho my breaks are fine and not even leaking at all then they come up with if i sighn a waiver saying my car is unsafe and they aren t responsible if my breaks lock up and i crash my car they will do the warranty work so knowing my car is fine i said do the work so they replaced perfectly good calipers under warranty and didn t even bleed the breaks causeing my car to be unsafe so i brought my car to a proper shop that i know does honest work and not looking to scam people out of 1200 dollars and got them to bleed my breaks and give me back a safe car bottom line donally kia is scaming people out of their hard earned money for unnecessary work

Experience here was fantastic. Todd was helpful, knowledgeable and very experienced. Thank you

The new pull through service door is a great service. I arrived early, was registered right away and was on my way home within the hour. Great customer service too!
Thanks Donelly

Went in looking at a used 2017 Sorrento, and left with a 2020 Sorrento.
Liam lawless was our Sales Rep, he was laid back and easy going.
This guy knows his stuff about the vehicles he sells. There wasn't a single question he had issue answering.
We really enjoyed our car buying experience with this dealership, we had been to many big dealerships and felt very forced into making a decision on the spot, We did not feel that way here.
We would highly recommend this dealership and Liam.

The guy was nice but in the phone somebody lied just to take me to the place and show me the cars. We asked if safety is included and they said yes. When we went they said no.

Waste of time.

Service Rep was pleasant and service maintenance was done promptly.

Super happy with experience. Bought vehicle. Great service. Great experience.

Have always received great service here. Would recommend to others.

I went shopping for a new vehicle and was on a tight timeline, I visited many many dealerships. I purchased my KIA Sorento not just because I loved it but because of the service I received upon my recent visit. The team was friendly and efficient with expediting this quick sale. Strongly recommend becoming a part of the Donnelly Family!

Couldn't be happier with the service I received! The employees are all fantastic, friendly, and knowledgeable. I highly recommend Donnelly Kia.

I went in for service, and the staff assisted me as soon as they were available. Staff were courteous, and gave me a clear explanation of what was being done for my car, and what shape it was in after the service was finished. Waiting area is comfortable, with complimentary tea, coffee, and snacks.

There was nothing out of the usual good service I'm use to having, only surprise was the high bill I received, but if the repairs can save me and my vehicle from a collision so be it, Thank you all.

It was a great experience at Donnelly kia.chris and dean helped us a lot and gave good advice.we are happy the way we have been treated at showroom.

Great attention to detail when it comes to our vehicle servicing. They've caught a few things that could have been safety issues if they hadn't been caught on time. Looking forward to our next vehicle purchase with them.

Many corona virous safety measures were taken.
As usual the oil change was done to my satisfaction

Thank you for offering my mother exceptional service, she loves her new car. I will recommend this dealership to my family and friends. Thank you!

Called and spoke to Darryl to inquire about a vehicle's service history and he refused to give it. Now I know to never call their service department for any information.

Amazing experience with sales rep Mukkadas Siddiqui. I cannot say enough about this guy. Helpful. Integrity. I know I sound over the top but ask for him and you will be impressed. Overall so far love my Sorento and the dealership has been supportive when needed.

Great service and honest advice about what my car needed from the service advisor. The shuttle driver was courteous and very punctual! Great experience overall.

When I needed an urgent service appointment because of a health emergency with my child Donnelly Kia were the only dealership to fit me in despite being fully booked. I found them not only caring but efficient and through. I will be coming back even though it's not my closest Kia dealership.

I had a great experience working with Liam Lawless and Rejean Shankar in purchasing a new vehicle. They were very straightforward about the vehicle I was interested in and with respect to financing. Liam went out of his way to find the exact vehicle I wanted to buy and did so much sooner than I had anticipated given the popularity of the model I was interested in.

Jon Babin and the rest of the service team are amazing!! They always have things on time and go beyond to make sure my car is always in mint condition! They deserve 10-stars!

There a joke !! 2 hrs sitting here for just an oil change !! And still haven't even started !! There cars are junk too !! Smh

Just bought a new car from Donnelly Kia. Terry was lovely and I felt didn t try to upsell me to a car I didn t need, unlike other dealerships (who repeatedly tried to persuade me to buy an SUV when I was interested in subcompacts.). I did have to push to get an actual breakdown of what was involved in the cost I was being quoted, but it was provided without too much fuss, and of course there were extras built into that cost that I felt I didn t need. Those were easily removed, and I did some minor negotiation with Terry and I feel like I got an okay, but not phenomenal price.

However, when it came to signing (about a week later) I had a bad experience. Typical predatorial car sales stuff I firmly turned down all the overpriced dealer add-ons several times, but with continued pressuring I feel like I was absolutely conned into spending $800 on undercoating, which I know costs nothing near that amount. I guess this is typical car sales garbage that every single dealership does, but I feel like the fact that I discussed the reason for my urgency (needing the car that particular day to make it to Toronto on time for a close family member s cancer surgery) was a bad idea, and led to them preying on that urgency.

While Terry was excellent, this last-minute pressuring after we d already agreed on a draft bill of sale has led to a lack of trust that may lead to me taking my service elsewhere.

Constant Professionals. John and Krystof where a real joy to deal with and really do go to every length possible to give the best deal they can. Every effort possible is put in to get you every savings they are able to.

Would definitly reccomend to anyone looking for a stress free car buying experience!

Performed an oil change, staff was friendly and responded to my requests promptly.

Their service department is a writhing, steaming hot mess of incompetence and disinterest. This dealer likes to sell but they don't like to help (or perhaps also don't have the skills or expertise to) after you've signed on the dotted line.

Worst Experiences at a Dealership Ever! Bought a used 2011 Kia Sorento from this dealer and had the most rude staff from at that time their sales manager, to a pushy salesman who called me "dear", to a shifty lying financing manager who works for TD Auto right in their show room, pushing their high interest rate car loans, to the ongoing issues with poor mechanics and steering rack replaced and the squeak in my steering is still there, Service Manager Daryl told me I have to live with it! Let's not forget to mention the consistently rude blonde haired woman who worked on service desk who made inappropriate comments upon each visit. I have been there long enough to see many of these people let go, but they still have a few more to go in my opinion. This dealership is only interested vehicles not on warranty this is really where they make their money! They show more interest to fix the problem in servicing my transmission issue now that its off WARRANTY! Tried to work with Jim Lowe GM for Kia Donnelly, he just added more insult to injury, not interested in helping me out at all on an expired issue, that was duly noted on a previous work order. So I'm done with them. I have no confidence in any department of Kia Donnelly. I just want to note I take care of my vehicles extremely well with servicing and overall care. Next stop will be the BBB of Canada and Kia Canada I have only 118K on my SUV! Hence, this review! Don't buy from this dealership and don't buy a Kia!

The staff that work in the service department are always so helpful and informative. I strongly recommend this Kia dealership to everyone I know. Thank you for your continued amazing customer service ! So happy !

Hassan was an amazing help. I told him what I needed and he delivered. Great service! He found me a vehicle that suited my budget and my needs.

Went in to look and ended up getting a 2020 Sorento. I wasn't pressured by the staff, I just really liked the vehicle. Liam Lawless was our sales rep and was very knowledgeable regarding the finer details of the vehicle.

John in the Service Department was extremely polished and professional along with a touch of warm personality. Truly a valued asset to the Donnelly group.

Robert Campbell
Cornwall

I am trying to establish a place where I can feel confident that when my daughter has an issue with my Kia ie: an emergency she can take the car to a place that will take care of her and my car.
My most recent experience with Donnelly Kia gave me a sense that thus would be the right choice for all of my future needs.
John Babin and Ray were excellent to deal with and I look forward to further business with them.
Regards
Terry Turner.
P.S. I'm not easy to please.

Our salesperson was really bad he didn t know what he was doing. He told us features of a different car than the one that we actually bought. The manager was helpful and friendly.

Got my tires replaced in 1 hour, have no complaints.

Great service! The staff is really friendly and helpful. I'm so happy with my new car and the service that Donelly Kia provided!

Drove into-service area served quickly comfortable seats in waiting area over an hour I got my oil change

Summary: Overall, I had a great sales experience with Felina at Donnelly Kia. I haven't yet dealt with their service dept. Giving 5 stars despite small cons listed because I had a great experience overall.

Pros:

-Very friendly dealership with an open, personal feel
-Smooth sales process and delivery
-Aggressive Kia pricing and warranty

Cons:

-Post-sales communication was OK, but could have been better.
-Pricing at Donnelly may be *slightly* less aggressive than other local Kia dealerships. This is offset by a much more open and honest sales process. Also, they were willing to toss in some extras, which was nice.
-Admin fees a bit high due to "Donnelly difference" package. Unclear whether or not this is actually value added.
-You may have to wait a bit if you walk in because this is a small dealership with a relatively small number of staff members

Of course this only relates to my experience. YMMV.

I paid for a "whole shibang" detail package on my Kia Rio and was not impressed at all. A bunch of spots in my car that were missed, and some of those spots could've easily been taken care of with a detail brush. I don't consider myself to be especially particular/picky, but I find the pictures speak for themselves.

I usually get my car cleaned every spring and fall and chose Donnelly Kia this time as a convenient option given the Covid-19 situation right now (drop off and pick up from work), which is great. Jon the service advisor was also great, which is why I gave the 2 stars.

The dealership, as mentioned in other comments, needs to work on their detailing methods.

Overall: disappointed with the job, satisfied with the service.

**Update**

Jon contacted me to apologize for the service and offered to redo the detailing. I told him that I had already corrected the missed spots myself, but my wife's Kia Sorento got booked in at a discounted price and further attention to detail with the exception of one wheel that didn't have tire shine on it (ran out perhaps?). 3.5 stars.

I've always been told to never go to a dealer for repairs or maintenance because they'll gouge you or what not. That has never been my experience with Donnelly. I purchased my van brand new in 2017 and they've done all the maintenance.

My Experience and email Transaction

Hi Dean

Thanks for the email.

Liam was a great sales man and listen to what my wife and I were looking for.

After the test drive and doing the numbers the used car manager was very off on the trade. No games but this is what I feel happen! We were about 4K difference. This affected and offended my wife right away and with Trade rev and EBlock these numbers show the correct trade in 33-34K.

I went to Kanata Mazda and Purchased a 2020 CX9 GT and received the correct amount for my trade.

I would really recommend for other customers that he would really take the time to appraiser the vehicle correctly and not let a buy leave that was very interested in Kia Van.

Thanks for the time and best to Liam and his sales.
5 Star for Liam!

And the response back!

Sent: Tuesday, March 10, 2020 10:15 AM
To: Dean Marjanovic
Subject: RE: Donnelly Kia

Thank you for the notice it is appreciated.

Please let me know if we can assist any further down the road.

Took a very long time to have work completed
And be able to pay and leave. A 1 hour oil change took almost 3 hours. An 11:30 appointment finished just shy of 2:30. Appeared to have overbooked or accepting walk-ins and there was only one service advisor available.

Excellent service....the past 12 years with two Kia vehicles, allows me to recommend this dealership as a quality service offering consistent excellent service.

Good price for service. Will keep bringing my vehicle here

Five stars for the service guys, especially the main guy behind the desk. He's a lovely person, and really seems to care about the customers and other employees just based on well he can translate what a customer says into useful instructions for the mechanics out back, and then translate what the mechanics say back into words that the customers can understand. Just a great way to make a routine service go smoothly, so I hope this guy gets the recognition he deserves. Overall, I have never had a problem getting my car serviced here, and the guy who usually drives the shuttle van has always been a friendly and reliable person, too.

Separate to that, I docked a star because I don't recommend the detailing here. The quality isn't great and it's nothing you couldn't have done elsewhere for less.

I really appreciate the hard work that Shane did to find us a car that fit us. He was new, but I am glad they hired him.

Great experience! Treated us well and we will be customers for life

Liam and Hassan were awesome! Would recommend to others.

No pressure, friendly sales team. Very easy to deal with and no hard sell on features we didn t want. Would happily buy another car from them.

I m grateful to all the staff during these difficult times. Many other dealerships are leaving customer without any where to turn. Donnelly Kia in Kanata is continuing to show me why I made the right choice to purchase my car from them, by giving me excellent after care services. Thank you Donnelly Kia in Kanata for supporting the community and your customer.

While I was there the staff was very professional and helpful.
But I noticed they neglected to give me the free wiper blades I was promised as a promotion for getting my winter tires on before Oct 17.
Also, my tire pressure system light when on. I called twice and left a message with the service department and have yet to receive a call back. I m trying again today; but I don t appreciate having to call so many times without a call back.

This place is a mess. Waited 30 minutes past my appointment just to talk to someone just to be able to hand over my keys. Picked my car and found out half the work was not done because they didnt have the parts. Because service doesn't know if they have the parts when you book the appointment. Extremely unorganized. I work for Honda and they actually check before making you an appointment so you dont take the day off to find out they haven't even done the work. Smh

Always friendly. A few extra things needed to be done besides the oil change and was completed lickety split.

Received my car in December. Everything was awesome until now. It's now March and this car already needs a tune-up, having what seems to be electrical issues and is eating through gas and oil like no ones business. And it is only a 2013. Sent the sales person an email asking how much it would cost for a tune-up, and have yet to hear back from them. It's almost like they sell you a car, and then you are on your own. It even has a 3 year warranty on it. I guess that means it is good for when they want to deal with you or have a look at it.

We chose Donelly Kia because of the Donelly name, and apparent reputation. Sales staff were professional and courteous. But where it falls apart is after sale service and customer respect. It's next to impossible to get anyone to return a call, and all we get is blown off trying to get service that we paid for when we purchased the vehicle completed. Unless they change their way of doing business, I'll never recommend nor buy from any Donelly dealer in the future. Just another example of corporate greed over customer care.

Avoid these people. They look down on you because they don't want to fix your vehicle and will go out of their way to charge you for warranty work. If you want a satisfactory car experience, go to Aylmer Kia. I live in Kanata but won't go see these guys again.

@DonnellyKia1 just got screwed over tonight trying to bye a vehicle, do not trust John the sales manager. Ask them to throw a big deflector in with buying a $40000 vehicle. Sure it will just increase your monthly payments by a buck or so. Got home pulled out the calculator and figured I am paying more for the bug deflector then it is listed for

I had an excellent experience with Donnelly Kia. They went above and beyond to get me the car that I wanted. I strongly reccomend this dealership as they will take care of all your needs and wants.

Absolutely wonderful experience buying a new vehicle at Donnelly Kia! Felina and staff were friendly and knowledgeable and made us feel very comfortable buying our first new vehicle. Thanks Donnelly Kia!

I knew exactly what vehicle make (Ford), model and trim I wanted and I found it, and the best price, at Donnelly Kia. With that said, I knew I would start the buying process right away if the test drive and visual inspection went well.





Between Chris and Rej, I am happy to say this was the best car buying experience I have ever had.



Overall, I am very happy with my experience and would definitely recommend.

Amazing team every department, very helpful I actually bought two cars from these guys ,they have been like a family since then.

The service team got me in quickly and have been great. Unfortunately the part is on back order.