Don Valley North Hyundai Reviews

If you are looking for a Hyundai, there is no need to shop around, Mr. Spencer Luk is the only person that you should deal with.

I bought my first car in Canada from Don Valley and I can't explain my experience in words. Thank you so much David(David Tran) for assisting me.

If you absolutely need to deal with a salesperson here, please go to Fayaz. He is a true gentleman in every sense of the word. If you can't, go elsewhere !

I like the service here and the price is not too bad for the value that your get. They usually give you a free car wash as part of the service and can drop you home and pick you up when you are ready.

Brought my first car and really happy with the help and patience with their sales team. Good job.

Rates are still high.
Good and honest people.

My dealer was Harold. He did everything skillfully.
with his help I got a good car.
Next time I buy a car, i'll ask him again.

Very unprofessional. We came here to buy a car. But the guy wanted to help us at the entrance, on foot. When I asked about where to sit, he told me he would buy somewhere to sit and made us wait for about half an hour. He did not tell me anything. Shame on you. Learn how to treat customers. I would have given 0 star if I could.

I really appreciate Rick s help with my recent purchase of Hyundai Tucson 2021. He is very passionate and a hardworking sales agent.

There was some misunderstanding when we reached at the dealership regarding the car deal and car pickup time but it was solved by the help of Rick and manager. They both are wonderful and wanted to do the best possible in favor of both.

Overall, it was a great experience as I got my requested deal. I sure will recommend Don Valley North Hyundai and Rick Zhao for his exceptional service at DVN Hyundai. Thank you again DVN Hyundai and Rick!! :)

I went to don valley north Hyundai to test drive the Hyundai kona, Spencer helped me with everything, I purchased the vehicle from there, it was a great choice as I got approved same day for finance. I'm very happy with my Kona!!
Thank you Spencer with the process!

First time at this location, spoke to Garene who was my product advisor. He was very helpful and professional. He provided us with all the information we needed for the car we were interested in. He went above and beyond to help us buy the car we wanted and I CANNOT THANK HIM ENOUGH. He is am amazing addition to the team. The financial manager and the rest of the team are equally helpful and very professional. Glad to have made a purchase at Don Valley North Hyundai. Thanks Garene :)

All My Folks,LISTEN I have coincidently met my Lost found FRIEND who is now the Manager Sales -NASH n the Salesman Eric Chu who had helped me get my Hundai Accent Hatch-Back-2013 for a very Reasonable OFFER for which I just can't text it BUT to THANK THEM for their JOB WELL DONE.
After reading this piece of MSG,hope if u FOLKS need any HELP in any kind of a DEAL I can garanty u'll be treated as good as myself.PERIOD
It's not the end,as in future I will be a regular CLIENT for their needs at The one n only--"DON VALLEY NORTH Hyundai Equus.

Tommy.

Staff was eager to help and followed through with timelines. Very friendly and helpful! I'm definitely a customer for life now

Great quality used Santa Fe. Professional and Clean vehicle.

If you go to this location make sure you go see Ashkan. Went above and beyond to make sure I was comfortable with my final decision. It is very rare in this city to find a guy like that in this industry. Thanks again ash!

when I did my lease return they didn't drive me home.
Very rude don't do business with these guys.

The worst experience ever .
I booked appointment in advanced for oil change and diagnostic, after dropping the car there and returning, they even didn t moved my car and told me the car is fixed.

They are lier and don t recommend them to anyone

The service department at this dealership is the worst that I have ever experienced. Having worked in the industry they should be embarrassed with the way they treat people and the quality of work done. Don't ever deal with Martin. The handful of times I have dealt with him have all been bad experiences. They never follow up on outstanding work to be done. I've had to go to other dealerships to get the work done. I work around the corner and would be an ideal customer to make happy to keep my business but they have done everything they can to make sure I take my business elsewhere. It has even impacted my purchase decisions on a vehicle since the service is terrible as I purchased another brand to ensure I don't need to get serviced at this dealership any more than necessary.

With DVN Hyundai services for many years, i have to look for another better dealership to do my car services. Their service is getting worst. I went this DVN Hyundai in August 2017 regarding one of manufacturer defect. Mr Shawn / Assistance manager agreed to order the part for me. He did not call me back after few follow up calls by myself. Finally, I can talk to their manager and he promise to get Mr Shawn to call back. He said the part is ready. I made an appointment in September 2017 for fix this and oil change. After the appointment is done, Mr Shawn told me that they ordered the wrong parts. He apologized and agreed to waive the oil change fee for me and promise to call back when the part arrived. I called Mr Shawn few times and left message but no reply at all

Now is December 2017. I have not received any reply so far. I feel that DVN Hyundai does not want to deal with Manufacturer's defects.

Very disappointed with this dealer and will not buy cars or services there.

Great Customer Experience. Come see Run Zheng for inquiries about new and pre-owned vehicles!

Genesis G80 is a wonderful car ever I experienced.
And Service of dealer is also great.

I want to say thank you to Arbi Aboulian who was very helpful
He really made it easy for us to make our decision when purchasing our car
Arbi was not a pushy salesperson which made it easy for us
We've gone to a lot of dealerships and everyone was very aggressive which we didn't like
Arbi's customer service was so great we purchase two cars from Don Valley North Hyundai
Thank you Don Valley for the great experience and MUCH THANKS TO ARBI ABOULIAN!!!

At first I went through a lot of headaches, but the DVN Hyundai staff took my concerns very seriously. They have gone above and beyond what I expected to make sure that I'm satisfied with my new car.

Thank you DVNH for helping me, as I'm new to the country. I'll definitely come back to buy from you if I chose Hyundai.

Zaven and Steven Shin took great care of me from the moment I arrived to the final delivery of my car. I m very happy with the service. Thank you!

I would highly recommend this Hyundai dealership and one person in particular David Tran excellent costumer service provided. Thank you David

It was a great experience with don valley hyundai i got a car from their and a sales representative name spencer luk he was a humble person who helpd me with everything such a great honor to get a deal with this location.

Thanking you
Jay patel

The sales representative Harold Jung is an amazing and very professional. He was very patient with us and explained everything clearly. It was a no brainer to go with the Don Valley Hyundai as we were extremely satisfied with the customer service we received! I recommend Harold for anyone who is looking to purchase a new Hyundai car!

This was the first time in my life I've ever felt I had an honest sales rep at a car dealership. Shawhin really helped me finally choose the car I love. Highly recommended

I bought a demo car, which had some mileage on it. The sales guy said that, because it is a demo, the warranty starts when I purchased it and I get full 100k km coverage in addition to the mileage on the car.

Fast forward a few years later, there is 105k km on my car and I have something that needs to get repaired and is supposed to be under warranty. Based on what the sales guy told me, I should still be covered. When I go to get my car serviced they tell me that warranty does not work that way. Basically, the sales guy lied or was incompetent. I wrote to the sales department and they ignored me.

My advice is to put little trust in what the sales people say at this dealership. Ask for everything in writing. Read all the fine print. If you want to know about the warranty, read the official documents from Hyundai. Don't rely on the the people at this dealership.

The service department is pretty good. Friendly and knowledgeable staff.

My husband and I had a great experience buying our car at Don Valley North Hyundai. Our Sales Consultant, Sam Aboul Hosn, guided us through the process with patience and provided excellent customer service. We also appreciate the professional help of Kunal Patel through the leasing process. We are delighted with our purchase and highly recommend this dealer.

It was excellent experience
I purchased Genesis GV80
Especially with David
Very good knowledge of cars
Explained very well
Quick approval
Not early delivery of car
Car is amazing
Keep up the excellent work

Steven Shin Genesis Experience Manager and Nilou Sadeghian Sales Consultant are just 2 of the wonderful staff you will meet at Don Valley North Hyundai...

Had a great experience with this dealer. Garene was an honest salesman who helped me get the deal I wanted. 5/5

I purchased a used vehicle from these folks and had an outstanding experience. I'm not shy to share criticisms, but honestly, I don't have a single negative comment to make. I highly recommend them.

Salesperson Garren was extremely helpful. He handled everything smoothly. Highly recommended.
Thank you Garren,
Amine.

I purchased a 2020 Genesis from Don Valley North Hyundai. The sales representative was a girl name Trisha who was very pleasant to work with. There were a few technology issues to sort out after the sale and she followed up diligently and has been very conscientious. I would definitely recommend her as a person who does exactly what she says and works extremely hard to make sure the customer is satisfied.

There were a few things that didn t happen that was a little disappointing. Genesis advertises that they will bring the car to you for a test drive and for delivery. That didn t happen. I had to drive over to the dealer for a test drive and to pick up the car. Not a huge issue but they shouldn t say it if they really don t do it. They also promise that they will pick up the car for service and bring me a loaner. I hope that promise will be honoured.

The car is beautiful and I m thrilled with how it drives. As Trisha said, it will take me quite a while to learn all the amazing safety features and technology enhancements that are in the car.

So happy with the service Deborah in Parts gave me. Very helpful and nice over the phone and had my part and receipt ready by the time I arrived to pick up at the booth. Easy process and safe. Thanks! Much better than the other Hyundai dealer I go to.

The guy here helped me by giving me free bolts for my license plate frame. It didnt end up working but i appreciated his help and service.

Mohammed was excellent in the purchase of our Nissan Leaf SL. He met us when we arrived. Ensured our vehicle was ready to go on the long drive home. Assisted us with general questions. With covid concerns he ensured the vehicle was clean and desk work areas were also clean for our visit.

Mathew is a great guy to deal. He does not push you and also give you best options.

I have dealt with this dealership on numerous occasions and each experience has been a very memorable one. Staff specifically Nash and Eric Chu have exceeded my expectations every time i have made a car purchase there. The price has always been competitive and the level of service exceptional. I refuse to choose any other car dealership for any of my vehicle purchases and needs

This company really knows how to treat its customers, I was recommended to them and so far I am comfortable with the service received. Thumbs up Garene and team...

I don t know when I left 5 star review but my experience wasn t that.

Picking up my car was not smooth process as I had hoped to be. Also when I inspected vehicle all by myself, I found a small ding with paint chipped off. Sales rep insists that it is small enough they will not care when I return the car but was not thrilled to received it. Expressed my concern to general manager so hoping to hear back from him.

+ General manager reached out, wanted to have a chat with him. I gave him my contact and asked him to call me. Instead he just throws two time slots during the day when I cannot make it in and says if I can drop by. Just keeping my messages for record and call it done with this dealership.

Eric was awesome. Great all-around service. Would definitely buy from him again.

Service department bully you as long as they want and not fixing your problems, they ignore your calls and wont return them.
Worst worst experience. I reached out to all the managers at Don valley north still not getting answer. So Rachael dont tell me i didn t reach out, you guys need to be trained properly and respect your customer.

Horrible service, I don't understand how they still have business but definitely do not recommended this place.

I buy used Santa Fe sports ultimate, Fayaz Mohamad is the best sale executive. He,s know everything about every hyundai models.He is very friendly and he knows English, Punjabi and Hindi language, my experience is very good at Don valley north Hyundai,I suggest everyone if you want used or new car, remember one name only Fayaz Mohamad.

Now that's service! Spencer is the most professional,knowledgeable,and friendly person i have ever met. Came in for an Elantra, He qualified me for what i want quickly and within an hour or so we were signing papers. And to top it all off he gave me a great deal.
I recommend him and this great dealership to anyone looking for a good deal and great customer service with a smile.

We purchased our second vehicle in the family from Eric Chu at Don Valley North Hyundai. Both times he was very accommodating and really took care of any of our concerns. Eric and the Financial Manger Tigran Avagyan were very professional and transparent. Round three?

Very disappointed with customer service, brought my car in for a recall and now I have a whole in the gas tank all of a sudden. Was told that my tank is probably rusted... plastic gas tank! very shady how things are run there...

I have been at different places and this one was the worst at customer service. My oil change took more than two hours. Asked for delivery time and was told 1 hr. After another hour of waiting, they cannot tell me what is going on with my vehicle. Worst service experience ever at a Hyundai showroom. Now I know why other locations are having more customers.

Carson from the service department is incredible! He went above and beyond when I came in to get my brakes serviced. I was under the impression (from another Hyundai dealer) that I needed a brand new set of brakes and rotors, but Carson called them and clarified the situation, and it turned out that I was just due for a brakes service package. He was honest, helpful, and trustworthy. Hard qualities to come by. Thanks again!

Hi bought 2020 santafee and sale person was Ashkan and iam very happy from his service provided.

Horrible experience. I had a small bump on my tire and had ordered a replacement that would arrive the next day,everything was good. I walk outside to my car and the tire was changed to the spare without my consent or informing me. I go back inside and Was told that its considered too dangerous to leave the lot with a small bump on the tire. Surprising as I was under the impression that I knew exactly what was happening or going to happen to my car after I left the doors. After Sean apologized he said that I could leave my original rims with the service department so that everything would be ready for me the next time I would come in and that while he was not here on Monday, he would leave special instructions to the team to replace my tire. On the date of the agreed time (Monday 930) I come in, Amy tells me there s no appointment for that time and no instructions left before. She tells me to wait for an advisor for further help. I end up waiting 50!!! Minutes before someone is finally able to assist me and when I explained my frustration and my story I was brushed off by the advisor. We did end up Booking for a time convenient for me. I was irritated and confused but had to leave for work otherwise I would love to speak to the manager. The whole overall experience was extremely frustrating. As a client I was misinformed, My concerns brushed aside and attempts to Amend the issue was only met with more inconveniences. going forward I will not continue my business with this dealership nor will I recommend it to anyone I know.

It was a great opportunity to do business with Don Valley North Hyundai. I bought a 2019 Hyundai Tucson. Three of my closest friends recommended this dealership because they bought their cars from them and they had a great experience. The staffs of this dealership is very friendly and honest, especially Eric Chu and Lillian Chen, they helped me and made this purchase possible. They hard worked for me to get my finance approved in a low interest rate and they succeeded. They delivered the car early as they can and I am very satisfied with the car, their services and overall everything. Thank You Don Valley North Hyundai.

Excellent experience with Amanda at Don Valley North Hyundai. Was looking for a new electric vehicle and Amanda was very knowledgeable, energetic and eager to show all the features and we took a test drive. Ended up purchasing the Kona EV Ultimate which is a great car and I'm quite happy with so far. Nice to have the added range the car handles well. I would recommend to anyone that they will have positive experience.

Extremely pleasant experience buying a new car from this dealership!

Professional staff and service. Way better than Hyundai Downtown dealership.

Friendly and fast customer service. Purchased a SUV and continue to do services from them. Excellent customer service from Ashkan..

My family recently purchased an automobile from Harold Jung at Don Valley North Hyundai and he surpassed our expectations. From the start, he put our needs first, contacted us in a timely manner, and we ended up very happy with the car we purchased. We came away from this experience very satisfied customers. We will definitely look to purchase our next vehicle from Harold Jung at Don Valley North Hyundai.

So far I've been lied to you can not take there word on anything. I was supposed to get a $500 gas card when I purchased my car which I never got and management when they say I will deal with it personally don't believe them, really bad experiences from two locations. I like the car but will not purchase another one from them just because of my experience.

I recently purchased my first car from here. I had the pleasure of working with Eric, who made the whole process very seamless for me. He was professional and transparent which I greatly appreciated. He took the time to explain the details of purchasing a certified pre-owned car and ensured to answer all the questions I had. Eric was friendly and was not pushy.

I also had the pleasure of working with Lillian in the finance department. She ensured to explain everything in detail, including additional coverage options, and answer any questions I had. She was personable and friendly, making the process light and easy.

Thanks Eric and Lillian for your help!

My car owning experience with don valley north Hyundai was very good.
The service was excellent.
We first went there just to explore cars before purchasing one. And the service and deals really convinced us to purchase one on the same day.
Thanks to Fayaz who is the sales person. I highly recommend him, this was our first time buying a car in Canada and Fayaz had helped us explore different options and getting the right one.

Overall everything was fine there were no issues with anything. Again special thanks to Fayaz for giving us the great experience.

DISAPPOINTING AND LOW QUALITY CUSTOMER SERVICE.

I've visited this dealership several times, and my experience here was good, until today.
Few weeks back, I had brought my car in for inspection as there was a leak coming from the engine. I was told that a part needed to be replaced (and this leak was related to my previous engine replacement that I had got done here at Don Valley). The Adviser told me it'd take only 3-4 days for the part to come in. About 2 weeks passed, and I don't hear back at all.

I called on Tuesday Feb. 9th to follow up, and was told that my part was finally in. I'm still not fully understanding why nobody took the initiative to call me and let me know the part was in? I was told "There is a process to calling customers".

I booked my appointment for this morning (Thursday Feb 11), and was told the car will be ready for pick up by Friday Feb 12th noon. I double, triple checked this appointment with the rep several times when we were on the phone.

So this morning I go in, and I'm told that I don't have an appointment at all, and that everything is full and I have to bring it back in on Tuesday.

They made me feel like the mistake was my end, because "my adviser was not even in today".
That's honestly none of my problem. Then the person who was booking my appointment made a mistake, and I don't know why I have to be penalized for YOUR mistake.

I had to cancel/rearrange my meetings for the next few days, because I knew I wouldn't have my car for Thursday and Friday. But now, I have to rearrange my schedule all over again, simply due to a mistake they made.

The team there did not seem apologetic at all, and didn't provide me with a solution that worked out for me.

After I get my part fixed here, I am NEVER coming back here again.

I don't know if it's because I am young that they mistreat me like this, but it is the worst experience I had so far with Hyundai, and I seriously recommend you to train your staff again.

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Feb. 12. 2016

So after I've contacted HQ to let them know about my experience, and posted the review online, Hyundai was pretty quick in getting back to me about my experience. Yesterday afternoon, the General Manager at the Don Valley location had contacted me and apologized for what happened. He had asked me to come in to discuss what happened and to have my car put in for the part replacement.

When I went back yesterday, the GM apologized for what had happened and explained to me that there had been a miscommunication internally.

*I just want to make it clear one more time - my main issue was how the situation was dealt with when I went in. The adviser that I met yesterday morning didn't handle the situation properly. It wasn't so much with my original adviser who was not in yesterday morning*

I really appreciated how fast they reacted to my complaint, and I am glad that they took the initiative to talk to me and apologize. I just hope they take a more proactive approach next time.

Anyways, I brought my car in yesterday, and they told me my car will be fixed by Tuesday. This was good news, because the adviser that I spoke with yesterday morning said that I'd have to bring it in Tuesday (meaning I wouldn't have my car for the weekend, and that I'll get my car back Wednesday). They had also given me a rental car for free of charge, until my car is fixed (which I am very satisfied about).

Overall, even though my experience in the morning was horrible, I am pleased to see that they showed they cared about customers, and eventually provided me with a solution that worked out for me.

All in all, I can tell that they truly care about their customer satisfaction - just hope that they take a proactive approach next time.

My car is still in repair, so review to be continued once I get it back next week.

Fast service. Very friendly and answered all the questions!. Hao Sheng Rick Zha was helpful and made sure I was well informed and also made sure I got the required documents needed. Also followed up with me before and on the day off, so he can make sure I got my car on the day off.

My experience at DVP Hyundai was very pleasant. I would recommend the Salesperson Daniel Shin to anyone who's thinking of getting a Hyundai vehicle. He's very professional.

I have a great experience at Don Valley North Hyundai , this is my first new car in Canada.
Thanks you Spencer Luk helping me.

I would recommend you to see Sam (one of the salesman) because he was helpful, friendly and accomodating. He cares about his costumers. Sam was very kind showing me different cars and test driving them. He was patient and knowledgeable. Awesome job!

Spencer was a great help and answered all questions. Friendly and easy to work with. Would recommend him to friends and family.

Just purchased my first car a few days ago and had the pleasure of meeting Fayaz who helped us out and answered all our questions. I didn t think I would be buying when I walked in but a few hours later I left with keys to a new car! We were pleased with the kind service and are extremely happy with our experience. Fayaz took the time to answer our endless questions and negotiated on our behalf too resulting in a great deal. Definitely recommend seeing him if you re dropping by!

I brought second car with Spencer n all the service are excellent n highly recommend him

Don Valley North Hyundai is a part of the Wein's Canada group of dealers. They pride themselves on top notch service, putting the customer first. Their culture includes their very own "Grandma Rule" where everyone is treated like family. All of the team at Walkaway are so proud to be partnered with this outstanding group of dealers. If you're in the market for a new or used Hyundai then Don Valley North Hyundai is THE PLACE to go! You will not be disappointed! #weins #hyundai #walkawaydebtprotection

Did my oil change/service 3 here was okay building a bit old and small. Service was quick and better compared to the one in agincourt

I walked in off the street just pricing and tire kicking...Saw a car I liked the salesman Eric took very good care of me.
the car I liked is now mine! Eric and the rest of the team were excellent, four days later I was smiling ear to ear. great pace service and last but not least the people are Fantastic!
Keep it up!
you can feel confident in your purchase at Don Valley North Hyundai

We picked up our new 2019 Tucson from DVN Hyundai and absolutely love it. I can honestly say this was the best experience I've personally ever had with a car dealer, seriously !!! They knocked it out of the park in all aspects of the transaction:
very knowledge sales staff who took their time to properly explain the features of each model and ensure that she made the right decision
a thorough test drive, including on the highway
very competitive pricing/value, including a reasonable value for her trade-in
knowledgeable business management/administration staff (Lillian) who carefully walked us through the contracting and available options
very smooth and well executed delivery process, with lots of time taken explain the functions/features and introduce us to the Service team

To net it out, the end-to-end process and support they provided was magnificent !! They provided all of the attributes of excellent customer service ==> high skills/knowledge, empathy, focus on the customer and their requirements, as well as patience and flexibility.

Would like to particularly highlight two people. The Sales Manager Tigran Avagyan who led the financial negotiations, and Sales Consultant Jonathan Park. Jonathan provided immaculate customer service throughout the whole experience, from our first visit and test drive through delivery and vehicle education. In addition, Jonathan was on vacation, when we took delivery, but his still made a number of personal sacrifices over the vacation season to stay connected with us on e-mail and phone calls to ensure the car was delivered properly and on schedule.

We had a wonderful experience with DVN Hyundai, and strongly recommend them.

Dealing with this dealership is easy and transparent

I walked in and the gentleman that helped me Garen, was amazing. From helping me choose the right vehicle to getting the promo at .9% it was a wonderful. The finance manager Susan was very helpful and gave me the right warranty that I needed. She did not try to upsell me on all the extra add ons, which a lot of dealerships do. Overall experience was positive and I found what I was looking for!
Thanks again DVNH

I bought a car from Harold Jung! I definitely recommend him for anyone who wants to buy a car! His service was amazing! 200% satisfied :)

The service department at this dealership is the worst that I have ever experienced. Having worked in the industry they should be embarrassed with the way they treat people and the quality of work done. Don't ever deal with Martin. The handful of times I have dealt with him have all been bad experiences. They never follow up on outstanding work to be done. I've had to go to other dealerships to get the work done. I work around the corner and would be an ideal customer to make happy to keep my business but they have done everything they can to make sure I take my business elsewhere. It has even impacted my purchase decisions on a vehicle since the service is terrible as I purchased another brand to ensure I don't need to get serviced at this dealership any more than necessary.

It was a pleasure working with Spencer Luk on the purchase of my second Hyundai vehicle. I highly recommend him to family and friends. He s a professional with many years of experience, explains things in detail, and makes you feel comfortable about your final purchase.

Thank you Eric and Tina for making the purchase of our new car so easy and taken the time with us to make sure everything went well.

So happy with the service Deborah in Parts gave me. Very helpful and nice over the phone and had my part and receipt ready by the time I arrived to pick up at the booth. Easy process and safe. Thanks! Much better than the other Hyundai dealer I go to.

After a terribly disappointing visit to my local Aurora Hyundai, (after a previous disappointing visit there 2 years earlier), it was worth the slightly longer trip to Don Valley Hyundai.
They turned my opinion from a zero to ten!
With a prepared and trustworthy representative, Lillian, who was upfront and transparent, I felt like I was treated with dignity and respect, and that my loyalty to their brand for the past 6 years was valued.
My transition to a new leased vehicle was absolutely painless!
I highly recommend Don Valley Hyundai if you re looking for a Hyundai!

We were very happy to buy our next vehicle at Don Valley North Hyundai. We wanted a bigger car for a long time. We didn't feel pushed and got a very good price and a very good trade it. Garene was very helpful and his customer service was exceptional.

My sales rep was not pushy and was interested in my needs and concerns . He also made me feel very comfortable and did not rush me in my decision making which I feel most females are a little Leary. If you want a great sales experience ask for Sam Aboulshon he is very attentive and caring

Had some issues with my service as a key member of the team was off due to illness, but management is acting reponsibly and doing its best to assess and correct the issue at this time.

There seems to only be a single sales rep at this location that anyone should deal with. My first experience with this location was I had scheduled a meet with a dealer to find out when I had arrived the individual had taken in a customer no more than 5 minutes before my arrival. I tried to wait, but after 30 minutes I requested that the dealer contact me to reschedule another meet. I never got contacted back.
The second attempt at this location was a similar story, the dealer I had scheduled a meeting with had taken on a customer just before my arrival so I requested to be transferred to an available sales rep. After waiting around 15 minutes I was given a really polite and nice representative who helped answer my questions and took me out for a test drive of the vehicle I was inquiring about.
After putting down a deposit and 2 weeks going by, I contacted the dealer to find out some information to be told that the rules had changed 5 days earlier and I needed to come in and work out a final sales agreement.
I presented my offer and was met with the assistant sales manager who informed me that they could not go below MSRP and that negotiating the cost of the car was illegal. After a back and forth conversation where I realized the assistant sales manager was doing whatever he could to place blame on me and try to tarnish the reputation of any other dealership willing to work with me, I decided to get my deposit back on a purchase order that was now void because the original terms the purchase order was made on were no longer available and the agreement had changed.
Needless to say I took my business to another dealership who has been treating me well.
My goal for this review is not to bash the entire dealership, the sales rep I finally dealt with was fantastic, my issue is with the ego of the assistant sales manager. When a customer comes in knowing much more about a specific car that is made by Hyundai (mechanical, sales, availability, pricing) you might need to start Googling your inventory more.

Garene and Susan were awesome and it was an overall great experience.
Thanks guys!

Just got a 2011 #SantaFe for my in-laws from #DonValleyNorthHyundai. Low mileage, accident free and rust proof, very clean and strong.

Many thanks to #LillianChen for the time and effort she put to make this great deal. We couldn't get this vehicle with this amazing deal if you didn't help.

Hyundai fans, this dealership, the staff and specially this person is highly recommended if you decide to change your ride.

I had been shopping for a car online for a couple of months. Although most dealerships will say that you can do the process entirely online, I found that most were not willing to negotiate a deal. I contacted this dealership and the response was immediate. Fayaz was terrific to deal with. Very attentive and responsive to our needs. We agreed, in principle, to a price on the phone and when we arrived at the dealership, there were no surprises - we got the deal done in about 10 minutes. Can't say enough great things about Fayaz. Will definitely buy another car from him in the future. Susan was also great on the financial end making sure we were happy and felt safe and protected with our purchase. Thanks to both of you for a positive experience!

I recently purchased a used Santa Fe from DVN Hyundai and had a great overall experience. Eric and Kunal were very helpful and worked hard to make sure I'd walk away with a fair deal and within my expectations. They are very professional and walked me through the entire process, making sure I understood everything from financing to car details, as well as answering all my questions very patiently.