Dobell Review

Almost impossible to talk to anyone. Very frustrating, try to chat and the person on the other end dys up and leaves you waiting for them to type hopeless.

Great choice, super value, speedy delivery and no quibble returns.

An emergency order due to an existing dinner suit becoming irrepairably damaged and only discovered as such 48-hours before it was needed. Took a chance, placed the order, delivered the next day, good quality. Saved the day on this occasion.

Complete shambles, from start to finish. Ordered the same pair of shoes but charged different prices. Told one thing on the phone then remedy not forthcoming. Slow to credit (still awaiting) the returned pair four days afterwards

Sent 5th December by me.
Could you let me know when my stuff will arrive.
My wedding is on the 18th December.

From
Alex Link

reply
Dear Alexander Link

Thank you for your email.

I have looked into this for you and can see that your order was dispatched on the 21/11/2016, On standard delivery 7-10 working days from dispatch. Your order should be with you by tomorrow the very latest.

If there is anything else we can help you with, please do not hesitate to contact us.

Silvana Lindner

My Tuxedo
Customer Service Team

Me
sent 7th December
Hello Silvana,
I still have no delivery.

Kind regards
Alexander D Link

Ben (Dobell)
7 Dec, 09:25 GMT

Dear Alexander Link

Thank you for your email.

I am sorry to hear that your order has not arrived. I have asked our courier to look into this for you though please note that we do not assume a order is lost until 7 days after the last expected delivery date

If your order should arrive within this time please contact us so we can update your order.

I am sorry for the inconvenience this has caused

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards

Ben

My Tuxedo
Customer Service Team

me 8th December

Are you serious. Within 7days. You don't need to assume, if the courier can't find it, then it's lost. I need it for my wedding, I used to work for your company as warehouse manager, this is piss poor service. I'll be taking further.

Silvana Lindner (Dobell)
8 Dec, 16:44 GMT

Dear Alexander Link

Thank you for your email.

My colleague Ben started the investigation with the courier and we will keep you informed. This investigation can take up to 7 days. If the courier can't retrieve it within this time frame or we don't get a reply we can at this stage either refund or resend the item.

We will of course notify you with any further developments and would kindly ask you to update us in case the order does turn up.

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards

Silvana Lindner

My Tuxedo
Customer Service Team

Me 9th December
Are you seriously telling me to wait 7 days, having already told you my wedding is on the 18th, that's a Sunday. So now 6 working days until my wedding and you want me to wait 7, then you'll try to do something. Can anyone do maths there? Does anyone there know what a wedding is? I'll have to buy a replacement this weekend as I'm working next and don't have time. I shall leave this email trail as my review of how truly poor your company has become. Maybe you should inform your customers their orders are sent from England and is also where the rubbish customer service team work, actually I'll do it for you as you are probably far to busy eating biscuits and drinking tea. I expect a full refund as you have no idea where my order is after 2 days of investigation. More like you couldn't find it and now hope it turns up, because it's too complicated for you to find out. I'll also mention how you do your own reviews and give people discounts if they're nice.

STILL NO ITEMS HAVE TURNED UP AND NOW I'VE BOUGHT ANOTHER SUIT. DON'T USE THIS COMPANY.

Excellent site, easy to use, fantastic customer care, great product.

Ordered boys waistcoat and trousers for my grandson. The items were good quality but did not match. Still waiting for a refund!

Fantastic value, good suit, delivered on time, highly recommended.

Good website
Great prices
Very quick delivery and a fabulous product

I ordered ONE suit ,got 2. Both didn't fit so I ordered ONE more ,got 2 of fit. So I needed tho return 3 . to my surprise I HAD THO PAY FOR RETURNS. ALL $66 . what charges for returns??????? Terrible!!!!!!!!!!!!! The returns cost more than the suit!!!!!!!! Suits run very very small .

Shady



When asking about the cost difference and asking for a partial refund to match the new price they removed the discount and put the price back up...

If this happens to you, do not try to resolve this with the staff and just purchase at the discounted price then send the originals back for the savings as they will manipulate their prices to stop you returning items for a new discounted price.

I don't have anything against businesses manipulating their prices for sales, and i understand many business do this as stock becomes low, but this was not the case, this was obviously manipulated after i reached out, their replies in the email were robotic and emotionless. Not something I would expect from a local business

I won't be dealing with them again.

It's a shame as their products appear of suitable quality, they just have poor and exploitative management/customer service. At least that's the impression they left.

Decent 3-piece Suits purchased for a wedding party of 3 + the Groom at excellent prices. They arrived within a couple days. Some items were returned for different sizes. Again, only a couple days. They missed 1 item which was despatched for arrival the next day once they were made aware. Great service.

Doing business with Dobell was a extremly pleasent experience. The item, a rather fetching purple waistcoat, was delivered in excelent condition and on time. I will deffinaltely be doing business with this company again.

Ordered a tuxedo from Dobell at lunch time, received it the very next day. It is fantastic value, and the suit looks quality on!

I was delighted with the festive waistcoat and bow ties I bought. They were greatly admired and arrived swiftly and at a great price too.

excellent quality menswear at realistic prices, fast delivery with overall great customer service,

White tuxedo, at amazing price, beautifully packed, and arrived quickly. One of my best buys of the year. Well done Dobell!

Needed a standard black suit for a funeral.
Placed an order at 12.30pm on a Friday received the delivery by 3pm the following day. Very happy with the quality of the material and the fit.
This will be my "go to" for formal wear from now on as the online range is there for every occasion.

arrived next day
for the price great and all fitted,; will use them again

It takes 2 weeks to get a refund. I have never had any company in the UK that takes beyond 5 days to refund. If you are returning an item, then good luck getting your money back

A friend had all of his groomsman order vests through Dobell for his wedding on November 20th. I ordered my vest on October 30th, (should have done it October 10th when we received the ordering instructions).

I chose the 7 to 10 day shipping option, which was a mistake. From the date of my order I had 14 business days until the wedding, the vest did not arrive in time. It actually still has not arrived as of the date of this writing (November 25th).

I was never provided tracking information for my package, which is not something you are advised of at checkout. You have to search their website to find a relatively small disclaimer stating that standard shipping does not come with tracking.

I contacted customer service multiple times after the 10th business day, attempting to find a resolution.

While not rude, two times I called I could distinctly hear dogs barking in the background and the other time I could hear screaming children. The ladies were pleasant, but the setting they were working in was obviously very unprofessional for a formal wear provider. This was reflective of my entire experience with Dobell.

I did not have the garment for the wedding and had to buy an alternative. I have still not received a call back about the "investigation with the courier" and have not been made whole. Thankfully I put it on credit, not debit, so I have recourse.

The garments the other groomsman received were not of very high quality either. A high level of variance among the patterns for ordering the same garment.

I would not recommend buying formal wear through Dobell. While the people were OK, the professionalism was not there, garment quality was poor for others, and the garment was not even there for myself.

An experience I will not repeat.

Wanted a Christmas waistcoat but the item was in demand and informed out of stock. Lots of emails later with speedy responses from company they sent it next day delivery in time for the Christmas party!

What great products, and prompt and excellent service delivery. My first experience with Dobell was Dec 2017 when I bought a pair of shoes for my son. He absolutely loved them. I have bought others stuff after that for myself. I will definitely recommend.

Would star lower if possible,
1. Quality of the items was shocking, far inferior to anything I've bought before, even from retailers like Asos who don't even specialise in suits.
2. The sizes are extremely questionable... in fact, both blazers, despite both being made by dobell were different sizes. Im most certainly a 36R as shown by the 6 suits and 3 other blazers I own, but dobells sizes don't seem to line up with that, the blazers reach far lower than they should and would probably be better labelled as at least a 38L, if not a 40R.

I very much hope I can get a refund on these, especially given that I will now have to spend time and money I don't have searching for another suit for the wedding I am attending in just over a weeks time.
Another nail in the coffin for internet clothes shopping...

Great products, delivery is next day would recommend this company to anyone great prices too.

I ordered the suit and it arrived literally in 2 days. The size was too big so I had to return it but the return postage was already paid and the money is refunded in a few days... Great job.

Very swift transaction, prompt despatch & delivery. Beautiful cravat.

goods were of good quality delivery was fast and efficient

Excellent service and great product for price. Would recommend.

We have never been disappoint with the suits and accessories we have purchased from Dobel excellent quality & value for money.

Since stumbling across Dobell a couple of years, when I first bought a suit from them for my 60th, I would highly recommend them to anyone looking for clothing of exceptionally good value and quality.

I purchased 3 matching 4 piece suits. They were pre-orders, and gave me an expected arrival date. The order was delayed further by another 2 weeks but I didn t complain. When the order arrived, one blazer was too big so I called for an exchange, I was willing to pay for all return/delivery costs. They said I was over the returns policy (I d like to remind you this was due to the delay in getting the order to me). They said they could do nothing and made me pay an additional full price for the size smaller! I now have a blazer sitting at home, which has no use!!! No customer support/service once they have your money.

Great service! Dobell couldn't have been more helpful and the quality of the things I bought from them was great. Will definitely use Dobell again.

I have found the quality: price to be excellent- great value for money and always great service my only whinge is that being a fuller figure ( fat b'stard 52" chest) much of what is offered is too small!

Just received my order which arrived when promised, delighted with my purchase also pleased to see that they have every confidence in their goods as they enclose a returns voucher

Great quality product at a very competitive price. Packaging and shipping excellent. Highly recommended.

The Alexander Dobell tuxedo package I ordered was amazing quality.
It arrived the next day in good packaging with no damage.
I originally wanted to rent, but the prices at Dobell are much cheaper to buy than rent!

Excellent service - very smart pure new wool size 54 grey double breasted morning suit waistcoat was sent very promptly for the Father of the Bride to look his best walking up the aisle. After finally looking in the wardrobe 5 days before the wedding, and finding his old one had shrunk over the years, the new bigger one came to save the day. Thank you Dobell for being so helpful!

First class service, great price and excellent product. Will definitely buy products again in the future.

Ordered a Dinner suit & 2 shirts late yesterday afternoon for a cruise, delivered 10:30 this morning on normal delivery!! I was reluctant to order as I was sure the quality would not be up to much at the price....wrong, I'm amazed at the overall quality. You get a free suit bag as well. Everything is a perfect fit. I will definately buy from Dobell again.

Great price for good quality shirt, speedy delivery, highly recommend. Thankyou.

Exceptional quality and quick service. Dobell always deliver in every way!

Well, what can I say, the service, the web site and ordering process along with the clothes quality and prices were all first class. Because of Covid 19 we are having two celebrations so it worked out much cheaper to buy our suits than hire them. We ordered 8 suits to be delivered to different addresses for our wedding guests. As you would expect not everyone got their sizes right so some items needed changing. The returns process worked like a dream. One person didn't return their items quick enough so we started to panic. We needn't have as my email to them was very swiftly dealt with by Ben and everything was sorted in 48 hours. We send a very well deserved pat on the back to Ben and the other members of staff who dealt with our orders. Don't hesitate to use this company. Jon

I have ordered several items from this company now and I have never been disappointed. The quality is excellent, the prices are reasonable and if you have to contact them the staff are really helpful.
I have already mentioned them to friends and family.
I will definitely be ordering from them again.
Well done Dobell.

Purchased Christmas bow ties, everyone loved them. Easy to order, quick dispatch, price is about standard for bow ties. Quality is good. Would order again

the chips are the best, need some more sauce in the burger, other than that very mlg

Poor order processing and stock systems led to me not having the item in time for when I need it.

The staff were helpful, but ultimately the mistakes had been made.

Need to improve.

For sale they are fast and quick but if its come to return there is no one to respond .Money for return take ages to rich to your account .Be carful if you want to return something they are not easy to refund your money ...

Pleasantly surprised! managed to get a great deal on a new suit, delivered promptly and great quality - satisfied customer!

Over the moon with my purchase of a waistcoat and bow tie. Will definitely use Dobell again soon.

Sorry this product was of a very poor finish. The suit trousers were finished at different lengths and the jacket was a poor fit. I am also made contact with customer service and I was assured I would receive email with the return label. This did not arrive after 3 days.

I am very disappointed as other items purchased previously were of a good quality.

Warning! shameful principle! A counselor helps you online to fall in size with the measures you give him ... you receive the article too small, you claim and in the end they tell you they do not guarantee anything! Bad faith!

Great service, fast delivery, just what I was looking for and at a good price too!

Perfect fit and looks like a far more expensive shirt. I will definitely being making more purchases from Dobell.

Recently purchased an evening suit for my nephew. It was of good quality, an excellent fit, well packaged and arrived the next day - a great service at a great price!

Awesome. Bought a suit earlier this year was delivered next day thanks, at no extra cost. Perfect.
Purchasing another one now. Probably the only place to get any suit for all your needs.
Thanks Dobell.

A really excellent service and most pleased with the product ordered. I will not hesitate in puchasing again from them in the future.

All of the purchases I have made have been really good quality and at fantastically low prices. I get regular emails to give me the opportunity to make purchases with really good discounts and I have taken advantage of a few.
I would recommend anyone to give Dobell a try.

If i could give a negative 5 I would but had to choose a star. Worst customer service experience ive ever had. Agent and manager talk over you, do not let you explain, cut you off. Had to school them to listen to their customer, not clear with their procedures, manager call not to bring a solution but only to make matters worse. Had to end the call just to avoid any further escalation and unnecessary stress. Complete hassle from beginning to end. Owner definitely need to train their ppl better and learn how to keep customers and not make them run away. Will Definitely not recommend EVER...not to mention the very poor quality of products, no wonder its so cheap....

Used them twice now and always happy with everything will be using again in the future.

Excellent clothing and belt is superb. Really fast delivery.

I was recently in the market to buy a new tuxedo to attend several events in London. Naturally, I started my research online. Though from California I now live in Sydney Australia and as one can imagine in the land of board shorts that formal-wear is a little hard to come by here. If you can find it in your size, it is either quite expensive or of poor quality. I was looking to buy a great quality tuxedo at an affordable price, and that is what I found Dobell.co.uk.

If you're an odd size like me, it is important to be able to order jackets in one size and trousers in another that are all matching the same fabric. I found that on their website that they have my size in stock, and I was able to find all accessories that I needed to go with it.



I do as much of my shopping online as possible, and I was absolutely amazed at their service. Since I am on the other side of the world, I expected it will at least take a least a day before I got an update on my order. However, within a few hours of placing my order, I got a confirmation that was already all packed up and on its way.

Within three business days, my package arrived from the UK as promised, and I tried on the new tuxedo and it fit perfectly.

Thank you for an outstanding job of customer service I'll certainly be back.

I ordered the "James Bond" package it arrived the next day. I was delighted with it and have ordered some shirts etc since can not speak too highly of the quality and service

Very impressed with service and speed of delivery. I ordered late at night and made a mistake but Dobell responded to my email and made changes as requested by 9am the following morning. When my suit arrived I was very impressed with quality and value for money. Highly recommended

Used this company on several occasions and been happy with their service on every transaction. Usually their products are keenly priced too.

I sadly have to rate Dobell as extremely poor, due to their extremely poor Customer Service.

My Mother, who is Terminally Ill with Cancer, received a DNACPR by her Medical Team in October, as such, myself and my Fiancee John, organising our Wedding in record time, in just three months, from October to January.

We purchased five cravats, four hankerchiefs, one tie, and six waistcoats.

Whilst coming to terms with my Mother's DNACPR, and still getting my Mother to her Chemo, and being snowed/iced in during late November/early December, it had slipped my mind to return the waistcoats, as the suits which we purchased from Slaters, have waistcoats included.

I emailed Dobell, and explained the circumstances, and asked a gesture of Goodwill, would they accept the return of the waistcoats. This request was, quite callously denied, without any compassion.

Therefore, I personally would not recommend Dobell. I would advise purchasing from John Lewis, or House of Fraser, as both Companies offer outstanding Customer Service, which Dobell, sadly does not.

Order dates were as follows:
18 October 2017
8 November 2017
17 November 2017.

These orders, were hardly months outwith the return policy, especially given the exceptional circumstances.

Note, that that was the ORDER dates, not the DISPATCH, nor ARRIVAL dates, and taking adverse weather conditions, Christmas and New Year into account - poor show Dobell, Just not cricket.

I never complained, when we paid for next day delivery on one order, which took days to arrive from Dobell, due to adverse weather conditions, which were outwith Dobell's control. Lesson learnt for myself.

KSB

Sublime retailers of formalwear, products always of great quality and customer service second to none. In my opinion Dobell is far better than the likes of NEXT and M & S I would recommend this brand to friends and family.

Useless customer service so far, I purchased
trousers with the hem not sewn on one leg. I sent them back and received notice that they had received the item.
I asked them today when i was going to get the replacement and was told i had to send a photo of the item. its obvious that customer service cannot read emails or they would have read that I sent them back.
After more emails I sent a photo of the return postage and they are supposed to be sending a new pair out on next day delivery,. I have doubts regarding this.

Have possibly ruined the five suits that I purchased for my groomsmen suits due to lack of communication from returns team.

Fantastic service and quality with an unbelievable price

My purchase could not get better! Immediate acknowledgement of the order and three hours later an email saying that my order had been dispatched. It arrived the following day and everything fitted perfectly. I cannot fault this company.

Amazing service, fantastic variety, brilliant value for money, most of all very well made waistcoats

In my dealings with Dobell I have been very pleased with everything I have purchased the waistcoats and belts were excellent quality the fit was brilliant to say the least. The delivery.was excellent and very quick. I have no problem with recommending Dobell and for myself I will be buying again. Thank you. Brian

As Usual. First class service, First class product and First class price

Very satisfied all round. Great quality at a great price.

Great products, really helpful people and swift delivery - highly recommend

Ordered item (allegedly in stock) and paid for guaranteed overnight delivery. Firstly the website would not accept card payments. On telephoning I was told to pay using Amazon, which I did, and the order was allegedly dispatched. Two days later neither Interlink Express (the delivery company) nor My Tuxedo had any idea where the package was. My Tuxedo had clearly no intention of trying to locate the package or to expedite the delivery, offering only a refund. For some reason although they claimed not to know where the package was they also claimed it definitely would not be delivered on the day I spoke to them. The customer service was appalling - the person I dealt with came across as arrogant. Curiously, on the notice of refund it was listed as "Customer Return" which was a joke as I had never seen the goods. Do not trust their site which is awash with 5 star reviews.

Not a fan of your US site. I ordered a shirt for a wedding. I went with regular shipping 7-10 business days because the wedding was about 15 days away. Not only did the shirt show up after about 15 business days missing the wedding completely, but I had to pay return shipping to send back. I didn't even bother to open the package. To add insult to injury, they refunded me partially. I assume they took the amount for their shipping cost although they were responsible for extremely late shipping.

problem Attention return and refund 21 days to pay and dispute paypal, pay by paypal, decent quality, sending fast but without box for clothes risk tearing, fresh back not repay count 15eur, follow the size of the site size large

Purchased an Dinner Suite which arrived well package and promptly. Unfortunately needed the next size jacket and customer service could not have been more helpful. Returns at no cost and able to use their box. Replacement also received promptly. Excellent service and for the price paid no complaints and would recommend.