My father is in ICU in Mercy hospital and the nurses have really amazed me by how caring and on the ball they are. I'm very impressed with the amount of care and attention he is receiving here. Much respect to them. They are good people.
The nursing staff on the 5th floor was incredible. I don't think I have ever had such a great experience at a hospital. I didn't care for the doctor but the nurses more then made up for it!
Went here for cardio Rehab. The staff was great, but it was WAY over priced for what I was doing (walking on a treadmill with a heart moniter) and my financial aid paper work was lost some how. Not sure if it was the post office or St. Anthony's. When I talked to the financial aid person, they pretty much told me best of luck and make a payment plan with the debt collecting agency. Really didn't do much to help. Not to mention other problems family members of mine had when they were in this hospital. ( misdiagnosed multiple times) Do yourself the favor and go to another hospital who will work with you for your medical and finacial needs. And they also had the nerve to ask about my 401k. Money I worked really hard for retirement. I don't want to have to work until I'm over 60 years old.
Went into the ER after passing out twice, hitting my head, and vomiting. Entering the ER no one was around so we went all around the hospital (I get that you could be busy) I finally get in and after repeating myself and showing you my ID you get my info wrong and say I am a 32 year old woman. I am clearly not. We brought all medications I was on and gave you a full detail of what happened. After many times of a nurse coming in a out and a doctor who saw me once I was told I fainted and could go home. I was still confused of the date and what happened. The next day, still confused I decided to go to a Mercy Urgent care who was WAY more helpful than your ER ever was. I will most definitely be taking the extra 20 minute drive to go to mercy as I feel they care about what is going on and making sure whatever has happened will be figured out.
I was very impressed with the labor and delivery department! I was up there for the birth of my first niece and was pleasantly surprised at how fast they tended to her needs! The nurses were wonderful, as was her doctor! When they had to do a csection, the nurse asked my sister if she wanted to be walked through the procedure! They allowed her to be up and about as long as she possibly could. When nursing students came in with their instructor to assess my niece, she made sure to instruct them to move her next to her momma so that my sister would be able to see what they were doing! Anything they had to do they made sure that we understood what was happening as well as why they were doing it!!
The ER department is so disappointing, especially, Ashley. She was Incredibly rude and unwilling to help when I called. Called over an hour later and she put me on hold for almost 20 mins and came back with no news and still a rude attitude. I thought RB hospital was bad- but this ER dept is anything BUT stellar. So sad.
St. Anthony's is THE worst hospital ever in St.Louis. The way some of the nurses on the 3rd floor treated my father the whole time he has been in there is totally uncalled for and totally unacceptable. My dad just had back surgery Friday. He has to scream out in pain for someone to come in and help him. The nurses HAS NO BEDSIDE MANNERS what's so ever and are rude and they get in NO hurry to help their patients. A nurse even had the nerve to tell him on the night he had his surgery to think about something else when he ask for pain meds and she DIDN'T EVEN GET him his pain meds on time. Yesterday when my mother and I went up there my dad wasn't in the room so, we called for the nurse which by the way, we had to wait along time for her to come in and instead of her saying "May I help you she said did you push the call button?" They left him laying on nasty sheets and yesterday after he came back from physical therapy THEY JUST LEFT HIM IN THE WHEELCHAIR AND HE HAD TO SCREAM FOR SOMEBODY TO HELP HIM BACK IN BED. I ALSO SEEN Other patients family members also went up to the nurses and was also upset because they even had to wait along time also and were also VERY UPHAPPY. Also I was to point out that the hospital isn't clean at all. Today was the first day my dad laid on clean sheets oh and that is ANOTHER THING MY MOM HAD TO MAKE HIM HIS BED BECAUSE WE COULDN'T GET ANYBODY TO HELP. After My mother and I finally went off on them they finally got it together and treated him good. I am very disappointed and very uphappy with St.Anthony's and we will NEVER come back and we are also going to LET EVERYBODY that we know what a horrible hospital St.Anthony's is and NEVER go there. The whole time he has been there he has had ONE good nurse. St Anthony's is a joke. SHAME ON YOU St Anthony's SHAME ON YOU.
The name change is insulting. Way to go Mercy for erasing 119 years of South St. Louis heritage.
This hospital has gone to hell since it switched to Mercy. Why would mix all ur patients with other people that are not sick with sick patients people have been sitting here for 5 plus hour or more before put into there own room this crazy
Honestly does not deserve even 1 star. My husband was brought by ambulance and we have been in the waiting room for over 6 hours. He was taken for scans and brought back to the waiting room. They haven't covered his wound. I will not be returning here and I suggest if anyone needs proper care do not come here.
Horrible experience. Waited for over an hour to hear back from a doctor in regards to a CT scan. Paged multiple nurses and no one knew what was going on. The lack of communication is astounding and completely unprofessional. Will NEVER visit this hospital again. Worst care I've ever received.
**WANT TO BE TREATED LIKE ROYALTY???? COME TO ST. ANTHONY'S IF YOU WANT THE BEST CARE!! GREAT CHILD BIRTH EXPERIENCE, COME HERE, YOU WILL NOT BE DISAPPOINTED!!! **
Anyone who rates this hospital poorly clearly has no idea what good care is. Some people think they are the ONLY ones in the hospital who need care, and the impatience of a typical RIGHT NOW mindframe is shameful. A hospital is not a fast food restaurant to satisfy you in a few minutes. Seriously folks, Form your OWN opinion. You will be treated WONDERFULLY here.
All the nurses were so wonderful. They treated me like I was royalty. I can remember thinking how lucky I was to be blessed with such a loving and well trained staff. They were a hub of information and a team of compassion and love. Even when you are discharged you can call up and they will answer any of your questions. My family and I will never forget the wonderful experience we had at St. Anthony's. We chose an all natural birth with a Doula present, they gave us the freedom I needed but at the same time accommodated our every need promptly. The hospital is very clean, and well taken care of. Only complaint is could improve on the food as it was nothing to brag about. HOWEVER! We will continue to tell family and friends where they can go to find the best nurses in the world. They were sent from above to do this work! I will be looking forward to having baby number 2 at St. Anthony's and hopefully see all my nurse angels again. Having my first baby here was sincerely a dream come true. VERY RESPECTFUL STAFF
My nephew was brought into this facility for counseling after a very traumatic experience. I greatly wish my niece would have investigated these so called professionals before sending him there for therapy. I am completely disgusted by the way my nephew was treated. Obviously this facility does not have capability of treating a child with Post Traumatic Stress instead they called him a liar. What medical professional would tell a child he was lying when the child finally opens up and tells you about his trauma . And for the record he was not lying as there are family members that also witnessed what this poor child saw !!! As a professional you made a break through to get him to talk about it and when he did you called him a LIAR and refused to continue to treat him. I can t state enough he wasn t lying and there are court documents to back it up !!! This facility failed my nephew miserably I just pray we can find someone that can undo the damage to his trust they have caused. PLEASE READ ALL THESE REVIEWS BEFORE SENDING YOUR CHILD HERE !!
Got my son right in. Very friendly nurse and doctor
I had a sleep study at St Anthonys the staff was great! However the billing depth can't seem to get it right, every few months I get a letter from a collection agency followed by a bill from St Anthonys have to send a cease and desist letter to the collection agency and then pay my bill as usual. Then wait for the next letter to come.
I was seen in the ER on 01/27/2019 the nurse practitioner over seeing my care was the kindness gentlemen his name was Gerald C.Power NP he is a very caring person, i was given not so good news and had a melt down related to other health issues with my daughter n law he sat with me and didn't rush out ,he listen to me and ask me if he could pray with me for my daughter n law and myself thank your Gerald Power for your kindness
I will never go back to this hospital ever again, even if my life depended on it. I honestly expected a wait, it's an emergency room. I was having severe abdominal pain, I thought maybe it was my appendix? My vitals were taken right away (in the middle of the waiting room), waited about 2 minutes, was taken back to a nurse where she asked me questions, waited another 10 or so minutes, then was taken back where they started an IV (with nothing in it.....so you don't leave). Then waited 2 hours to get taken back to a room. After seeing the nurse for about 3 minutes, then Dr. Kenneth Leroy Mapes for about 30 seconds, I still had no information about what was being done.
After about an hour of being in my room, I finally got a dose of morphine. After about another hour, I had to use the restroom, and I knew that I needed to get a urine sample to the team at some point, so I pushed the call light to get unhooked from the IV and to get the urine sample cup. Waited for 3 minutes, hearing the call going off, my husband finally went out to the nurses station to let them know I needed to use the restroom.
Now about an hour and forty-five minutes into finally being in a room, I suddenly find out that all they needed from me was this urine sample to get going on my CT scans and ultrasound. Are you kidding me? I waited an hour and 45 minutes for them to get a urine sample, and no one told me this was the hold up? I obviously would've done this instead of waiting that long.
Finally go back to get my CT scan and ultrasound. The woman who was doing my ultrasound was...weird? After about 20 minutes of being in my vagina with the US, I asked if she saw something (I figured that it should've been done rather quickly), and she said, "Oh, I can't talk to you about that." After she is done, she tells me that I can walk myself back out to my stretcher afterwards and she'll call for transport to come get me. I lay on my stretcher (to which I barely make it) and laid on my stretcher in a lonely hallway with no one in it. After about 10 minutes of lying in an abandoned hallway by myself, I get wheeled back to my ER room.
Waited another half hour or so, and the MD comes in, and says, "Kailey you have uterine fibrosis. It's about a 7cm tumor. You'll probably have to have a hysterectomy." Without giving me time to even process that my 27 year old child-less self would have to get a hysterectomy (?), he goes to walk out of the room, and my dad stopped him and asked, "So what is that?" (valid question because why would he know what that is) The doctor then told him, "You can look it up on Google". And then walks out of the room without even second guessing it. No instructions, no explanation. I work in the medical field, but I'm not an expert on women's health. So, as any woman my age without children would, I was very upset at the fact that this ER doctor told me that I would never have children.
Like I said, I will never be back to Mercy South for anything. I also think that Dr. Kenneth Leroy Mapes should be on some kind of disciplinary plan due to him going out of his scope of practice and saying that I will require such an invasive surgery and will never be able to have children, when he is not an OBGYN.
Less than one to be honest we were told to come to er for stomach pains get a ct had to wait 7 hours the nurses were very rude and snotty I do not recommend this er
Their office staff don't want to take care of complaints. Never again!!!!
Recently had tests done as outpatient. Staff was kind and professional, treatment was best I have ever experienced with a hospital, and I have had some experience. From admitting to X-ray to the test center, process was quick, efficient and kind. All the staff introduced themselves and did their very best to make me comfortable for an uncomfortable diagnostic. Kudos!
Where do i start, i came here Wednesday 3/30/2016 with asthma and pulmonary problems and after 3 x rays, mri, and 11 days of them changing my meds from steroids to pills to steroids, i feel no better. Then being on the 7th floor , is absolutely the worst. I have had my meals messed up at least twice a day and they wouldnt give me a discharge, so i voluntarily had to leave. The paper said possible reason if i leave are respitory failure, heart failure, death. And im supposed to sign this?? Just to cover thier butt? Then after 11 days of changing my meds and not telling me whats going on, then changing my diet, i have come to the very real conclusion that the house doctor is not right at all. The nurses and techs and pulmonary are 2nd to none. But whoever is running the ship has lost their compass. This will be the final trip i make to this hospital and god be with you if you really get anything solved while there. Next stop Barnes ( which i should have went on the first place). I always wondered why the running joke was St. Agonies..... Now i get it.
Father went in with pancreatitis and waited in ER 7 HOURS! One day someone will die waiting for ER treatment. UNACCEPTABLE
So, you need a simple scan? Then, they may scan the correct area, or they may not. I'm having hip pain, so let's scan your brain! Yep, that makes sense to me. Oh wait, let's "practice" scanning everything so we can pass the costs onto you! I will NEVER send someone I actually care about here. Their specialized doctors are laughable, and their nursing staff can barely draw blood correctly. If your kid comes into the ER with a broken arm then you're automatically accused of abuse and it's game over at that point. In my personal experience, they will run your loved one into the ground and keep them drugged up on hallucinogens so no one knows what's really going on. My family member was rapidly deteriorating in the time they spent here which was well over a month. As SOON as we PULLED them OUT (yes, it got that bad) of this useless hospital and brought them to another one, guess what? They actually received CARE that they were in desperate need of and their health improved tremendously! Bottom line, avoid this hospital at all costs. If not, you're rollling the dice on you or your loved's one's life.
2.5 hours after checking into this ER and still haven't been formally checked in. So glad qe visisted the "Emergency Room". I want to punch someone in the face about now!!!
Saint Anthony is a hospital where their patients comes first. My cancer care was top notch and also the medical staff who took care of me.
My adult daughter and I arrived at ER at 11:30 AM. She is a stroke surviver with left side paralysis and has not been able to swallow solid food for several days and was getting weak. Triage inserted an IV needle and sent us to wait. We waited 12 hours with no information from staff. At midnight my granddaughter offered to relieve me since I have numerous health issues and had an hour and a half drive home. Finally, at 1:30 AM she was taken to an exam room. After xray and exam her IV needle, now filled with blood was removed and she was released at 5 AM with instructions to call a Dr for treatment. I was very upset , not only with wait time but the fact that an unnecessary IV was in for that amount of time.
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This place is total hell. I've been here three times this year for three different things and each time they have failed to tell me what was actually wrong with me. Instead I've gotten lied to, forgotten about entirely on the two most recent occasions, and have been on hold and hung up on more times than I can count with unsuccessful phone calls. These people don't really seem to care about you in the ER, and surely they care about you even less once you're discharged! It's total insanity and I will never return here EVER again, regardless of the situation, and I will be advising my family to do the same. If I could give 0 stars I absolutely would.
If you re sick- Go somewhere else unless you want to wait for hours and hours and hours to be seen
Not horrible but it takes forever and good luck if you are taking your kids in.
BIGGEST PROBLEM On a separate occasion they are poor communicators. I called in ahead of time to get bloodwork done, they assured me it would be no problem, got there and they said that policy changed.
If you want to pass away from waiting to get service then check in to this horrible hospital. This place is a joke, people check in and leave after waiting for hours to get service. Go to any other hospital or you will regret it later.
My best friend was treated through St Anthony s for slightly over a year for breast cancer. Chemo, radiation, and two surgeries. I had great concern about her being treated here due to my own past experiences and its reputation. It turned out that she had wonderful care by the doctors, nurses, and all medical care staff during every part of her battle. You guys may have room for improvement in many areas but you certainly made one scared woman s fight for her life a little bit easier.
Daughter was in the waiting room Tuesday night for 9 hours. There was no disinfecting of any kind. The lobby was full the whole time. One fellow puked on the floor and they did clean that up pretty quickly. However there was blood all over the toilet in the girl s bathroom. Heaven help us if we have a epidemic coming.
My daughter was admitted via the ER with high blood pressure to the Heart Hospital. She eventually had bypass surgery and was in the hospital from 9/11 to 10/5. In my lifetime I have been in several hospitals but this is the most remarkable ... every staff member was awesomely helpful/friendly, even if it was not in their realm of expertise, from the top personnel to the cleaning staff. Never have I experienced such attention to patient's and/or visitor's needs. Thank you to all for over 3 weeks of the best care in the world.
Dr.Ada took care of my wife a couple weeks ago. Atttt. Today we are back. Sitting by the elevaters. He comes over to see how shes doing. Then calls dr.dale.Another good dr.Thanks Dr.ada. for doing that.
This hospital has turned into a complete joke now that Mercy took over.. and that is putting it nicely... The treatment of my grandfather was absolutely horrible.. I can say that probably about 4 people (techs..nurses.. and doctors combined ) that treated him with care and compassion . the rest.. well honestly they HAVE NO PLACE being in the medical field..PERIOD!!! I would never send or refer another family member or friend to this hospital after the treatment and experience my grandfather endured along with what the family went through with this place!!
I brought my 7 year old daughter in for x-rays thinking there was still a pediatric emergency room... I was wrong. But we decided to stay anyway because it was just an x-ray. Yes they did bump her ahead off everyone to take her vitals, in the waiting room, but then we had to wait well over an hour, on a school night. When we finally got out into a room. All my daughter wanted to do was rest and watch the Disney channel which she was always able to do in the past when there was a pediatric emergency department. Then we finally go into a room and I'm grossed out first of all by a tooth flosser on the floor and then on top of it the remote control sound doesn't work either... I won't ever return to this hospital... Disgusting...
Worst service ever. Waited 10 hours and more then half of that was in the waiting room!
Still the same even after the change to mercy south. All the blood draws only had 2 nurses that could do it with out killing you. Then the 80% of the nurses RUDE. Oh and privacy none here people leave your room leaving door wide open. DON'T COME HERE. Been here 2 days still cant tell me what is wrong with me.
I'd never work here again, management is horrible and uneducated, H.R is constantly changing policies without notification, always short staffed, just a a all together horrible place to work for or visit.
The experience I have been having over the past month with Mercy South has been terrible. No one listens to the family about symptoms and side effect concerns of medication for the patient, Doctors don't call back even when you call every day to get a hold of them and nurses "write in the chart to call you back". Treatment has been inadequate and caused more problems in the long run.
After my boyfriend is released from his THIRD stay this month, we will never be back. I wouldn't recommend this hospital to my worst enemy.
Sad because some of the staff are so nice but the problem is the doctors and inconsistent communication between each other as well as with patients. Protocols need updating.
They exceeded every effort to find out what was wrong with my son they treated us rates they were efficient and knowledgeable
When it was St. Anthony, they nearly killed me with a surgery.
Now that it's Mercy, I have another procedure coming up.
The staff is rude as hell, inattentive, and only waits for their turn to talk, never actually LISTENING.
I wouldn't voluntarily go there to save my life. This was my surgeons choice
Rather see the local veterinarian for a gunshot wound.
My sister broke her arm. Seriously broken...moving in places her arm shouldn't move. Was sent home with nothing. Wasn't splinted/secured....was told it would heal. Picture is worth a thousand words....
I fell and fractured a vertebra in my back. After my xrays they came un and told me i was being released, without even telling me the results, i had to ask. They were very cold and down right rude. I got no help moving from the Gurney to the wheelchair, and every time a bump was hit and I cried out in pain I was told you're just fine!
I am a nurse and this is the WORST ER service! Staff is not understanding when patients are sick and ill...they laugh at you when you ask how much longer after waiting for 6 hrs to be seen. Thought Mercy was better than that. Next time I d Rather make the extra drive to SSM!
I was treated nicely-issue was fixed-can t complain
I do not care for the way they treat patients now. It is an assembly line. You go in and wait for triage, wait for a nurse to bring you back and perhaps do a blood test. Wait to walk to xray. Wait while they make you go to do a urine sample. This is all before you even get to a room so you can relax away from the sick patients and people coughing in your face in the lobby area. The chairs are super uncomfortable as well. Then when you get back to see a doctor you wait some more and in the end, the doctor paid little attention to what I said, only treated a small part of why I went and not a single person asked me about my pain level. I did mention my pain several times but was ignored. Finally right before we left the doctor tells me to go take some ibuprofen. But if he had paid attention to my chart he'd have seen that is not a medication I am allowed to take for pain. I was also in a great deal more pain when I left than when I got there because of the way my wound was handled.
Clearly by the literature and signs plastered all over the hospital they admit to their horrible (well earned) reputation from the past. This literature also attempts to persuade you St Anthonys Hospital has improved over the years. Sadly, this is not true. Sure, they did some renovations but a nicer building will not fix staff problems. If you absolutely have to go to this hospital, watch your loved ones like a hawk -- visit often, ask questions to both nurses, doctors and your loved one as to how they are being treated. Most of the people here simply don't care are not trained properly. My grandma died here years ago, I will spare you the details but another loved one could have recently due to "possible negligence".
Called on a friend and RN was at first nice but stated didn t have time to talk to me. This place is pathetic and pray for anyone unlucky enough to go here. I am a healthcare professional and one would be fired instantly if he/she behaved like I witnessed .
Was born there. It use to be a good hospital. Went there on 4 different accusations about 2 months ago. Kept telling them I was having pains and was lightheaded. The first time they was like it's gastritis. Still was lightheaded and having pains . so I went back and they said I was fine they didn't know why I was lightheaded. Had to leave work the third time was so lightheaded. Went there and they checked my vitals and gave me motion sickness pills. The last time I had went . The guy at the front desk told me that if they haven't figured it out with the last 3 visits then you might as well go home and save your money. Really is this the kind of service u expect a nurse to give to a patient. Finally said screw this went to mercy. Come to find out that I have anxiety and muscle spasms. Ty St.Anthony's for charging me 3 vists all over a grand a piece for something that could of been solved if the staff knew what they was doing. Not I got debt collectors calling me all the time over 3 visits that didn't even help. If something is wrong with service in any industry they normally either don't charge for faulty work or discount for bad quality of product.
I just left there I ve been there two days in a row to visit my loved one. The cafeteria food is not that good to say the least. Actually it is a combination of dry, soggy, greasy, over cooked and flavorless. Even the food brought to the room was not kosher. The room was cluttered and disorganized and not really as clean as possible. I had to brush my own loved ones teeth both days I was there. More than a few of the nurses had unhappy looks on their faces for the better part of the time I was there. Only one nurse was happy and curtious with me. The one nurse didn t want to give me medical information even though I am listed as a person to contact. They stated I could be contacting other family members to get medical information. I disagreed because my preferred way to get all the information accurate is to get it straight from them and not a third party, family or not. They seemed to not want to have to tell me the information. That particular nurse was more worried that I was in violation of hippa law. While just surfing my phone in the room, the nurse entered to give meds to my loved one. They told me very rudely twice to stop video tapping them I was also being watched by their hospital camera that was monitoring my loved one 24/7. In order to get them to stop harassing me twice about a video I was not making, I had to turn my phone and show them my IPhone screen. They seemed shocked I was not video tapping them. Actually I was doing something online. Jeezzz, I should not have to give up my own phone privacy to prove to them I was not video tapping them. They were wrong for saying I was. My opinion, they seem under staffed They could be doing a lot more to make my loved one and me more comfortable and relaxed in their hospital. It is hard enough just being there. The least they could do is make us enjoy our time their. I would like to see them improve. For now I give them only 2 stars. Hopefully their management will get their hospital up to par.
Was taken to emergency room for pancreatitis..and all the staff were very quick to get me in and help my extreme pain immediately!! (Josh)..and then admitted to 7th floor where again the care was consistent ,professional and very kind!! Wish I could remember all the great nurses and techs I met...But all went ABOVE AND BEYOND!!! THANK YOU ALL VERY MUCH!!!
Dr. Behm did my hysterectomy at this hospital. I was really nervous, as I had heard horror stories ! The parking was great and the waiting room was nice with docking stations to plug in your devices (iPhone, iPad, Android, tablet etc). My surgery was scheduled very early in the morning and I was groggy and nervous - I was wheepy and the nurse was so kind to me ! I met the Anesthesiologist and explained my fears to him; I had a lot of anxiety so he gave me something to calm me down. On the way to surgery I became weepy again and the staff nurses (and my wonderful doctor) calmed me down ! My surgery was a success ! I spent one night in the hospital and the nurses on the Labor and Delivery floor were excellent ! Patient, caring & compassionate ! I'm not quite sure this hospital has a "black eye" because it was quite the opposite of what I've heard ! Thank you for the great experience under crappy circumstances ! I was lucky to have an excellent doctor that knows what he's doing & great nurses running the show !
Rude Rude Rude. They used to be amazing before Mercy took over. Now everyone is rude as hell and just seems rushed. The doctors and nurses are great but the HR department lady was completely rude for no reason.
Horrible place. Security harassment. When people are simply waiting for a ride. I would rather die than ever go back there.
I can see why Mercy South has been given the bad ratings as we have received some of the same issues that have been publicly written. The ER wait was 2 hours (longer for other people there) the privacy issues are valid, since the vitals are taken in the ER waiting room and the ER doctor tells me to "Google" my daughter's condition!! Really - - how unprofessional is that? I really can't give a rating (it wouldn't let me post this unless some rating was given) and don't think anything is being done about the current complaints since they are still happening.
Was given a bill for $468 claiming I visited the ER in February 2016. Yet my insurance says they don't have a claim for it....basically it never happened...very upset because it's like they are trying to gouge money....HORRIBLE!!!
This hospital went down hill after being taken over by Mercy. Long wait time rude people. Been here for 8 hours and for past 3 told you are next in line. Staff is unprofessional.
A GREAT PLACE TO EXPERIENCE ELDER NEGLECT! My 80 year old mom went to the ER with excessive bleeding, facial laceration, and broken arm after an accident. They admitted her to floor 5 hospital for overnight stay. Great place to go for a dose of elder neglect! Incompetent Nurse Chris admitted she forgot to set up OT visit in hospital room. Mom was left to clean up her bloody face and get the dried, matted blood out her hair the best she could with just a damp rag. No staff offered to help or clean her face covered in blood or clean the blood out of her hair after she was admitted to hospital. No washing products were available nor any assistance from a CNA or nurse. Staff neglected mom and tossed her a rag and said good luck. The hospital room bathroom did not even contain a bar of soap or dispenser. At discharge the next day, nurse Chris would not give mom her prescriptions and discharge for 6 hours after the physician released mom from care and no one else would get the order processed stating they did not know what to do and would have to ask. Mom was released at 1pm but could not be discharged until almost 6pm because nurse Chris was MIA and no one else seemed to know the procedure for discharge. Chris stated that she was too busy to put in a request for an OT visit in hospital room so mom never got her OT consult for her fractured arm.
My daughter (40), was brought into St. Anthony's recently by ambulance. She was in extremely critical condition. Once I got to where she was in ccicu, I was not very happy with the young nurse caring for her, the nurse seemed angry and perhaps felt over worked. To me this was extremely unacceptable. If this is your issue then maybe you should speak with your shift supervisor, but don't carry around that attitude for the patients to feel. My daughter was upset thinking the nurse didn't like her. I am sure that didn't help her feel comfortable at all. All the other nurses were fine and I was up there as much as possible. The female doctor in ccicu was wonderful. She explained to me what was going on with my daughter only because my daughter was not able to make decisions for herself. I even met the doctor who admitted her and he was absolutely wonderful and we talked about her condition, very informative and spoke to this layman in a language to which I could comprehend and I greatly appreciated that.
They moved my daughter about a week later to the 6th floor. The nurses and chaplains were lovely people who cared and were compassionate. In fact I nominated two nurses for the 'Daisy Award', and they both deserve it and I hope they get it. They would come in and talk to my daughter, they were positive and sweet to her.
Now here is the problem. I called one morning to speak with her nurse and I heard monitors beeping and bells ringing behind the nurses voice. I asked, (not knowing she was in my daughters room), how my daughter was. She told me my daughter was upset, she was in her room right then, trying to calm her down. I asked why and the nurse told me the Dr. had just been in there and told her she was going to die. My daughter went downhill from there. She basically gave up. If they had me making decisions because she wasn't quite with it mentally or cognitively enough to make her own decisions, then why in H&%% would this Dr. have told her that. I met this Dr. the day before and we had talked in the hallway and I knew from what he said that she may spend the rest of her short life left in a nursing home, and he had no compassion talking to me, but why would he do that to her? I am so angry. He wanted me to make the decision of keeping things going to help her or keep her comfortable till the end. He was talking about she may have a couple months. After his unkind bedside manner and his abruptness, she just started going south. I know my daughter and IF HE HADN'T done that, she would have fought to live. I asked her that night if things are real bad would she rather be let go or choose a nursing home. She chose a nursing home. She never made it into a nursing home. She gave up. That was when I made the decision to keep her comfortable till the end. I spoke to one of her nurses the night that the Dr. told her she was going to die and asked her, If possible, I know you have many patients, but if she seems with it, could you please just take one moment extra to show her kindness and compassion. I realize you have a full boatload, but please. She is a very sweet girl and after what she was told today, maybe it would help her. She agreed if that occasion came up she would do her best.The same Dr. was going to drop her life needed meds to continue in place with comfort medications in a few days. She became to weak too talk or open her eyes, she would mumble and make a sound in answer to questions. I knew she had given up. I am so angry and hurt. I realize that is part of grieving her impending death, but, what he did was the difference between perhaps more time with my daughter and not. She was then moved to the 8th floor. I did not like one of the nurses at all, she must have gone to the same school as the Dr. A question in my mind is, if these nurses are burning out on their floors, why doesn't St. Anthony's move them around? Maybe give the nurses new life and a different attitude. It has to be extremely hard when almost daily you lose a patient. No one told me either that I could have an autopsy done.
I had my hip replaced in August. Within 6 weeks an infection manifested in that leg requiring a second surgery to biopsy and treat. Ten days later an abscess formed on the incision. In October I went in for yet another surgery for the same infection, this time including an infectious disease doctor. During that 3 day stay I suffered food poisoning, by the way. By more "bad luck" I developed an allergy to the antibiotics the infectious disease doctor ordered. Diagnosed with Stephens Johnson syndrome in December I spent another week at St. Anthony's before my advocates got me moved to a burn unit at Mercy hospital. I spent the next two weeks in their burn unit being treated for the ravages of Stephens Johnson. I will never go to St. Anthony's again and am changing doctors as well.
Was transferred here from their urgent care . Sat in the waiting room for less than 90 minutes. Like most reviewing patients on this site, ONE run in with Adam Stenger, M.D. was enough to last me a lifetime-- so I requested to NOT be seen by him. The R.N. whispered that she absolutely agreed with my opinion of the doctor, saying, "His bedside manner is just ... Well, SO HORRIBLE..." ANYWAY-- I'm a very happy camper because not only did they maneuver things so skillfully that I never even SAW Stenger, but the providers who DID oversee my care treated me like a precious jewel ,and treated me accordingly. Upon admittance, I was taken to my thoroughly clean and comfortable private room, fed very well, and kept pain free until the hospitalist took over my care the following morning. I'm still here, am scheduled for surgery in about six hours, with the most caring staff I've EVER had.Dr. Abdeen, the hospitality, is so warm and considerate-- and CARING ; between the nursing staff and him, I thought someone had mistakenly recorded my name as "Sweetie Love Darling" on my chart for the first few days-- and I sure wasn't about to correct anybody!! My surgery will be performed by Dr. Drake, who visited me and explained everything.simply and with a wonderfully wry humor. My Infectious Disease Specialist ( I have two HUGE abscesses on both upper arms which will be drained later today ) , per the recommended treatment plan thoughtfully constructed by Dr. Nellore, whose quiet grace so moved me , as I heard, FINALLY, a diagnosis that makes sense of all of the horrible symptoms I've suffered with, that I literally had tears in my eyes. It's just so wonderful to lie here , out of pain and treated with appropriate medications AND concern, that, Dr. Stenger aside, I will be recommending St. Anthony's to the people that I love from this point forward.
I surprised I m saying this, great job getting me in quickly after my fall. The ER was completely full and thought I would be here forever. I was seen and released in less than 2 hours. Thank you
Went to visit a friend after she had a baby. Couldn't get a hold of her or her husband and so called the operator to get connected to the room. I never asked for the room number as, like hotels, they're not supposed to give out, but to connect you to their phone and then the patients can choose to tell people. In this case I was given the room straight out. I thought it was wrong for them to do, but went with it thinking my friend said it was okay to do so (it was "visiting day" with the new baby). I came to learn that my friend did not give permission for her room number to be handed out and that she actually had requested to not be listed at all in the directory, a request that should not be ignored and practice that should not be foreign in a hospital. Her care was good and the baby is beautiful, but ignoring a request like this could have been a safety issue and should be better attended to/trained for in the future.
Sitting here with severe shoulder pain!
I have watch toe aches go back before me! I wouldn't come here again even if I was dying!!
Really good hospital I don't understand the complaints I'll prob give birth here lol.
My Primary Dr. Best I've found I a long time. Excellent Dr. In all areas. Very good bedside manners and really pays attention to your problems and finds best outcome for you. Absolutely love him.
Friendly staff. Poorly managed and very disorganized. Long time waiting without any explanation.
I looked at alot of these reviews and I must say the 2 times I've had to take a loved one to the ER it was horrible. Clearly there is a huge problem with the intake process. If you have an actual emergency I would go somewhere else.
How to wait 3 hrs in er for terrible back pain and go no workable results awful care they forgot I was there.
Seven hours average waiting time on 03/03/2020. Do I have to say more. Terrible place.
Again waiting time by specialist is terrible. So hot in 12700 Southfork doctors office and waiting room.
The emergency room is aweful. I brought my sister n law in there last week for a drug overdose. The emergency room doctor questioned her and I told them to help her and keep her for a couple of days and I had a place for her to go after they let her detox. My sister n law agreed she needed help and she was suicidal. The doctor came in and said they could not do anything for her. They sent her home. 3 days later she over dosed and went brain dead. Today 11-23-18 we pulled the plug. Thanks for your poor service. She was someone begging for help and you all turned her down. STAY WOKE
I have been making payments on a bill that my insurance did not cover 100% , Mercy sent me to collection even though I have not missed a payment. 0 caring, 0 willingness to help. They do not deserve the 1 star in my opinion.
Id give zero stars if i could. Might have changed hands but its still the worse hospital. Went to the emegency room since i was having severe upper back and neck pain that i could hardly move and i had given birth 3 days before... 5 and a half hours later im still waiting and all the people before and after me went back so i go to the desk to ask why i havent been seen yet she just laughs and says i dont know and just goes back to the computer. So we just left. never going back there.
Extremely nice and friendly staff. Ive been suffering for years with back issues and never seek help at times when its unbearable because most places treat u like an inconvenience. Not them. They were awesome!!!!
My 74 year old mother was brought to Mercy South (St. Anthony s) by ambulance with high blood pressure, lightheadedness, dizziness and nausea. They placed her in and upright chair and told us that it would be a 6 hour wait. I agree with the review from a few days ago. We seat here and look around. People covered with blankets, sleeping and all have the IV in their arms. This seems like a bad pattern that someone needs to review and correct.
Worst ER services ever encountered. Wait times are several hours, the staff is not helpful at all. They refused pain management for my elderly mother who has been doubled over in excruciating pain. COMPLETELY UNACCEPTABLE. I will never bring a family member here ever again. If rating a 0 was an option, it would be a solid 0.
My family was extremely pleased following a major heart surgery for my soon to be 76-year-old Dad. He initially went into the hospital, and I wasn't sure if he would make it with all of his chest pains. The doctors took their time to examine his health problems before performing the task. He went home a couple of days after surgery, and his body has grown steadily stronger. He is doing well now, and we are so thankful that everyone at this hospital was so helpful and attentive to their job!
Very friendly. No long delays. Quick effecient and outta there:)
I would give them no stars if I could. This hospital fired a nurse for her religious beliefs for refusing to vaccinate for influenza. Despite how Mercy spins this tale, there is not a single RCT that has shown vaccination of healthcare workers has been linked to a reduction in influenza among the vulnerable ( DeSerres, 2018 &Thomas et al 2017 )Mercy cares more about public relations,and promoting the illusion of security, then evidence; all delivered at the expense of basic human rights. Does this sound like someone you want to care for you ?
Went in with pain in shoulder and chest they dismissed as pulled muscle
Very disorganized. Patient process is too long and you spend hours sitting doing nothing. Listening to staff tell stories rather than see patients. After sitting for 2 hours waiting for the Dr to give results pf my xrays, I ask for my discharge papers. I have received better care at the VA. Nurse button didnt work in the room, the floor was dirty and it appeard to look like blood was on the contoller for the TV.
Thank you for your response to my complaint below. I suggest you take samples & grow cultures of every surface touched especially the beds & key boards. I bet you'll find a fecees infestation & only the Lord knows what other dangerous conditions are present.
Your ER and Rooms are filthy. I cleaned my 90 yr old Father's room before I would let him touch anything or use the bathroom or shower. I also used Lysol daily. He was in for severe bronchitis borderline pneumonia & germs are his enemy.
The staff was 100% awesome.
Had my daughter at St. Anthony's last weekend. All the nurses who took part of my care in L&D and Postpartum care were wonderful. Very caring and compassionate. I loved that Kim in L&D had over 20 years of experience and one of my favorite nurses was Nicole in postpartum care. She was very sweet and attentive to my needs and the care I wanted for my baby. Martha the lactation consultant was awesome too and very knowledgeable. Thank you ladies!
In my experiences Doctor , nurses, reception and other staffs are cordial and treat you well.
The billing and account department is very primitive. Seldom send bills to me and are eager to send the bill to collection centre.
Collection centre does not have details and I am asked to shell out what I am quoted by the collection agency.
Response from account and billing team to me was sounding as professionals
My experience at SAMC was very positive. Excellent service, friendly professionals doing furnishing quality medical services. I do not work for or have any affiliation with the hospital and have only recently began using the actual hospital even though I have been going to Saint Anthony's doctors for several years. Highly recommended.
I am extremely disappointed with the so called emergency care I was seeking on Monday, July 8, 2019. I entered the emergency department at approximately 9:15 p.m. with excruciating pain in my lower back that radiated down my left leg and into my foot. I did not fall or injure myself as this pain came on suddenly. It was so unbearable I could hardly walk, sit or stand. I was told the wait time to see a doctor was 4 hours! Even though I thought that was totally ridiculous since Mercy had spent millions of dollars to expand their triage, which allowed more room for emergency treatment and increased the number of staff to be able to treat patients, I decided to wait it out. I figured if I left and went somewhere else It may have taken longer, and in as much pain as I was in, time was a precious commodity. Needless to say, I didn't wait 4 hours to be seen... it took 7.5 hours before my name was called! I was placed in an examination room at 4:30 a.m.. A nurse came in to take my vitals and get general information. I couldn't bear the pain any longer and asked if I could please get a shot or medication. I was hurting so badly my blood pressure was extremely elevated and I felt very weak and nauseated. At 4:45 a.m. Dr. Kommel D.O. finally arrived to see me
He asked me a few questions and said what I was describing sounded like acute sciatica. Not once did he look at the area in question, manipulate my leg to check my range of motion, or check for any sort of swelling or discoloration! What kind of examination did I get? NONE! I asked if he was going to do an x-ray or an MRI to make sure I didn't have a slipped or herniated disc, since by this time the pain was radiating up the left side of my spine into the middle of my back. He told me no, he was going to give me a prescription for pain and a muscle relaxer. He also suggested I see a Neurologist for treatment in a few days. I was very put off by how little medical attention I received waiting 7.5 hours for 2 prescriptions and being told to get the x-ray or MRI when I go and see a Neurologist. Considering the cost of just being treated at a so called "Top Notch" facility that could have performed either of those procedures, I certainly am not paying another outrageous fee to another facility for what I should have received at Mercy on the day I went there! I feel this is terrible patient service as well as unethical treatment you wouldn't and shouldn't expect in an emergency medical department.
i went in today for a scan the people where very nice and very informative at all my questions .. I do got to say we are all human and not even Doctors are perfect thats why it's called PRACTICING MEDICINE even though there are doctors that think they know it all They really dont yes they are educated and now alot on thwe human body and the workings but ultimatly Doctors dont have all the answers its all trial and error. they listen and try to figure it all out according to what they have learned but they are not the creator doctors did not make nor mold us. but the office staff and those in radiology listened to my complaints and questions and answered everything they where through on the procedure and where very understanding and compassionate to my needs i give them a thumb's up!!! thank you and all your staff . God Bless you all
Words can not truly explain the compassion and concern the medical staff here have for the patients AND families!!
In looking for a family member that had been moved from 3rd fl ICU, I was told by ICU RN Rhonda that it wasn't her problem that no one was working at front & I had no other way to find my relative! Rhonda apparently doesn't know the Mercy mission statement or doesn't care. Have never been treated in such a way at ANY hospital!
The nurses are nice but the doctors are awful. If I could give a 0, I would. This is where you go if you want to die!!! Good luck if you are sent here. I have known multiple people who have had bad experiences here and every person whom I hear visit this hospital all agree on one thing: This truly is the worst hospital that there is. We would all be better off if they just shut this place down. Honestly, when are they going to stop killing our loved ones?!
I went to st anthonys last night because my pregnant wife was told to go to the er immediately because she could of possibly had a eptopic pregnancy which could kill her or the baby or both. We sat in the waiting room for over 2 hours waiting for ny pregnant wife to be seen. While in the waiting room there were twice we saw people come in and one was perfectly fine was litterally on her phone talking about a grad present and was taken to the back within 10 minutes of arriving while me and my pregnant wife still sat till i took her to a different hospital. If you need something looked at right away.... stay away from this hospital
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