I sadly have to rate Dobell as extremely poor, due...

I sadly have to rate Dobell as extremely poor, due to their extremely poor Customer Service.

My Mother, who is Terminally Ill with Cancer, received a DNACPR by her Medical Team in October, as such, myself and my Fiancee John, organising our Wedding in record time, in just three months, from October to January.

We purchased five cravats, four hankerchiefs, one tie, and six waistcoats.

Whilst coming to terms with my Mother's DNACPR, and still getting my Mother to her Chemo, and being snowed/iced in during late November/early December, it had slipped my mind to return the waistcoats, as the suits which we purchased from Slaters, have waistcoats included.

I emailed Dobell, and explained the circumstances, and asked a gesture of Goodwill, would they accept the return of the waistcoats. This request was, quite callously denied, without any compassion.

Therefore, I personally would not recommend Dobell. I would advise purchasing from John Lewis, or House of Fraser, as both Companies offer outstanding Customer Service, which Dobell, sadly does not.

Order dates were as follows:
18 October 2017
8 November 2017
17 November 2017.

These orders, were hardly months outwith the return policy, especially given the exceptional circumstances.

Note, that that was the ORDER dates, not the DISPATCH, nor ARRIVAL dates, and taking adverse weather conditions, Christmas and New Year into account - poor show Dobell, Just not cricket.

I never complained, when we paid for next day delivery on one order, which took days to arrive from Dobell, due to adverse weather conditions, which were outwith Dobell's control. Lesson learnt for myself.

KSB