Sent 5th December by me.

Sent 5th December by me.
Could you let me know when my stuff will arrive.
My wedding is on the 18th December.

From
Alex Link

reply
Dear Alexander Link

Thank you for your email.

I have looked into this for you and can see that your order was dispatched on the 21/11/2016, On standard delivery 7-10 working days from dispatch. Your order should be with you by tomorrow the very latest.

If there is anything else we can help you with, please do not hesitate to contact us.

Silvana Lindner

My Tuxedo
Customer Service Team

Me
sent 7th December
Hello Silvana,
I still have no delivery.

Kind regards
Alexander D Link

Ben (Dobell)
7 Dec, 09:25 GMT

Dear Alexander Link

Thank you for your email.

I am sorry to hear that your order has not arrived. I have asked our courier to look into this for you though please note that we do not assume a order is lost until 7 days after the last expected delivery date

If your order should arrive within this time please contact us so we can update your order.

I am sorry for the inconvenience this has caused

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards

Ben

My Tuxedo
Customer Service Team

me 8th December

Are you serious. Within 7days. You don't need to assume, if the courier can't find it, then it's lost. I need it for my wedding, I used to work for your company as warehouse manager, this is piss poor service. I'll be taking further.

Silvana Lindner (Dobell)
8 Dec, 16:44 GMT

Dear Alexander Link

Thank you for your email.

My colleague Ben started the investigation with the courier and we will keep you informed. This investigation can take up to 7 days. If the courier can't retrieve it within this time frame or we don't get a reply we can at this stage either refund or resend the item.

We will of course notify you with any further developments and would kindly ask you to update us in case the order does turn up.

If there is anything else we can help you with, please do not hesitate to contact us.

Kind regards

Silvana Lindner

My Tuxedo
Customer Service Team

Me 9th December
Are you seriously telling me to wait 7 days, having already told you my wedding is on the 18th, that's a Sunday. So now 6 working days until my wedding and you want me to wait 7, then you'll try to do something. Can anyone do maths there? Does anyone there know what a wedding is? I'll have to buy a replacement this weekend as I'm working next and don't have time. I shall leave this email trail as my review of how truly poor your company has become. Maybe you should inform your customers their orders are sent from England and is also where the rubbish customer service team work, actually I'll do it for you as you are probably far to busy eating biscuits and drinking tea. I expect a full refund as you have no idea where my order is after 2 days of investigation. More like you couldn't find it and now hope it turns up, because it's too complicated for you to find out. I'll also mention how you do your own reviews and give people discounts if they're nice.

STILL NO ITEMS HAVE TURNED UP AND NOW I'VE BOUGHT ANOTHER SUIT. DON'T USE THIS COMPANY.