Dick Hannah Dealerships Review

I worked with Curtis Srague and had a great experience. He took time to understand what I was looking for, and showed me several vehicles. We then worked through the paperwork and I m driving away happy!

I wish I could give a zero stars.
Worst car buying experience of my life.
Buyer beware! Shop somewhere else!
The list of issues is too long for this reviews

Worst experience ever do not come to this dealership to do business.

Had an absolutely terrible experience. Made us wait for over an hour just to see the price of a truck. Took my keys to look at my car i wanted trade in and wouldn't give them back till i started yell at them to go get my keys. Worst dealership experience ive ever had would never go there again!

Service is the best! Especially when it comes to Natalie Chambers!! Not only does she answer every question and communicates, she also helps you find the best deal for your time. She is the only reason I return to Dick Hannah for all my services!

This location Always goes out of their way to accommodate me. Especially The team service manager Chuck Ansted, he is so polite and kind. He has gone above and beyond to get the best prices and quick service. So thankyou Chuck, you're definetly the MVP!!!

Watch out!!! My 2006 TDI Jetta just got out of it's warranty and is at 77,000 miles. We bought the car and Dick Hannah promoted their "Customer for Life" program to us. We followed the rules of the program by bringing our car for scheduled maintenance to their service center. This meant we would get certain perks. All of a sudden these perks ended. I guess we're not their "customers for life."

Brought my vehicle in on a trailer and I waited outside for at least an hour before someone even got to me...I'd have to say the worst customer service I have ever experienced not to mention I'm about ready to go back and load it up and take it elsewhere.

Dick Hannah Honda is the best, They took great care of my car's 50K service and the interior detail was the best. Che is Awesome

Liked my salesman, not a fan of the repair center. Way overpriced. Don't fall victim to their warranties either. I bought a car at 62,000 miles and it didn't have any of the 60,000 mile check ups done. Ended up having to replace a bunch of stuff I should not have had to. Never buying from here again

I've always come back for good service and their tires-for-life program, despite being an Oregonian.

I have had wonderful experiences with Dick Hannah. My wife and I have been purchasing cars from them for years. We both recently decided it was time for upgrades and couldn't be happier.

I've bought multiple cars from Hannah I always deal Stephanie Meadows she is the best!!

I've been going to Dick Hannah Toyota for nearly three years. Each time I contact the dealership/service dept. I have always had an excellent experience. The service work is completely properly, on time, and within the estimated costs. The staff are great and always take the time to explain the service performed, and answer any questions/concerns you have. I highly recommend Hannah Toyota for service.

Shannon was great! Made the whole experience pleasant.

I would give 0 stars if I could!

My husband and I purchased a 2017 Renegade a little over a year ago and so far IT HAS BEEN THE WORST PURCHASE EVER! Not only is our BRAND NEW car in the shop every other month but now we just received a quote to replace faulty coil boots for 380ish dollars when Jeep sent out a bulletin saying they know the parts are faulty.

Everytime we take the Jeep in for something we get some run around. Some new answer then we got before. EVERYTIME we have had an oil change they bring the car up without resetting the system and have to take it back again to reset the oil change light. I WOULDN'T BE SURPRISED IF IT IS BECAUSE THEY ARENT EVEN DOING THE WORK!!

So to sum it up Jeep builds new cars with faulty parts so you have to pay Dick Hannah to fix them a year in. I will be trading in this car ASAP and we will NEVER purchase from Dick Hannah EVER again!

We bought a fairly modest car and we knew we weren't going to finance it. Lawrence was fantastic! He found us a better car than we thought we could afford, made it feasible, and stuck strictly to our budget, including tax and license!

He even went to another one of their lots more than 20 miles away at night on a Saturday just to bring the car down for us to look at! It was a great car for the money, and he went way above and beyond to find something that he thought would fit our needs. Would absolutely recommend Lawrence and Dick Hannah to anyone looking for a car.

I always get my Passat serviced at the Dick Hannah dealership I bought it from. The prices are competitive, the service is top notch and the service crew are amazingly friendly and polite. I can't find a reason to go anywhere else.

Dick Hannah I believe is a great company yet this location needs to pay a bit more attention to their customers. I was standing at the counter waiting to pick up my plates at this location, all the staff kept looking at me but no one would get up and help me. They actually got up to sign for two packages that were delivered while I was standing there and never even asked if they could help me at all. Finally I had to call them on the phone while I was standing in there just to get so assistance. Very poor customer service at this location, they could all benefit from some customer service refresher courses!

Thank you for donating to the Ridgefield Library Building Fund! You're the best.

Horrible service center! Jeep service center that is.

Amazing customer service and excellent work. Love this place and couldn't imagine going anywhere else. Everyone is so helpful and they take care of their customers.

Sitting in the waiting room waiting for the negotiator to come back to this hungry as hell not been offered anything thanks Dick Hannah

I had a four experience at Dick Hanna's Subaru of VNC today. The staff was very polite and courteous. They even charged my phone for me. Keep up the diligence!

Went here for the express service option of an oil change and tire rotation. They did the oil change but told me the tire roation was not necessary due to the condition of my tires. It was a nice surprise that I was not mislead or charged for something that didn't need unnecessary. The wait was short enough, fair prices, friendly service staff. To top it all off, the service manager herself came out to speck with me about some concerns I had related to my vehicle warranty & offered some complimentary services in order to assist me in resolving my concerns. I will definitely take my car back here!

We purchased two vehicles from Dick Hannah a little over a year ago. In addition to purchasing two vehicles, we also purchased service contracts and GAP insurance. Since the purchase of the two vehicles, we refinance one of them, and traded the other one in. After doing so, I contacted the company who administers the service contracts and GAP insurance to find what we need to do in order to receive a refund for the prorated amount. They specifically told me, all I would need to do is take the refinance documents and the purchase order from the new vehicle into the dealership where the cars were purchased, proofing and showing them that the vehicle loans would be paid off, and they would issue us a check for nearly $2200 that was owed to us, and we could bypass the entire process of having to go through the lenders. It has been nearly THREE WEEKS since we did exactly what Southwest RE told us to do, the company who supplies the contracts for the dealership to sell and we still have NOTHING FROM DICK HANNAH. When we call, all we are told is that its policy and they need to see the loans paid off. Absolutely HORRIBLE service, still waiting for the nearly $2300 that is owed to me and both vehicles have been paid off, JUST LIKE THE CONTRACTS WE BROUGHT TO THEM IDICATED WOULD HAPPEN. Absolutely disgusted with Dick Hannah and expect a resolution.

My wife has taken her brand new vehicle in to have it serviced at least twice where the dealership failed to correctly locate and resolve the cause.

The first time it would not start without significant effort (turn the key, chug-chug-chug-stop, chug-chug-chug then start process, this is for a brand new car). DH's service reps could see the problem and experienced it for themselves. Their service technicians however reported consistently that they could not find anything wrong. They eventually discovered it was a fuel pump problem and fixed it.

The second time the car would not start. Their service rep then put the car in neutral, rather than park, and they were able to get the car started. Unsurprisingly their service technicians were unable to find anything wrong with the vehicle yet again despite the service rep having had to take the care out of park and into neutral to get the car started.

We're currently consulting an attorney to determine what legal recourse is available to us. That it has come to our consulting an attorney is an indication in our experience of the the service available from this dealership.

Another reviewer reported that they "Liked my salesman, not a fan of the repair center." Beyond not liking them, we're going legal. It's that bad. My advice would be to steer clear of them. The difficulties of ownership over the life of the vehicle is a huge part of owning one of their vehicles.

Received a telemarketing call from this dealership even though I'm on the DoNotCall List. That complete disregard for ethical marketing practices earns them 1 star. Google users need to make a habit out of reviewing businesses that ignore the list.

Superb customer service. These people really go out of their way to make sure you are happy and fully satisfied. Several times I have been given parts and service that were not technically covered under warranty simply out of an interest to maintain customer goodwill and loyalty which they have definitely earned from me.

Very unprofessional place of business. They lost our sale after they had us drive around to different lots looking for a car they had already sold and for some reason were not able to inform us until we finally located the car. We took our business else where. They literally laughed at us after we explained to the situation to them.

AJ was the best sales guy a girl could ask for. After not having any luck we drove from the coast to the Vancouver location and he greeted us with keys in hand. He went above and beyond to get me the truck I was after. Armon did a great job too. All around positive experience. Thanks guys

I bought a new car and it is totally overpriced. I could buy the same trim with same options for at least $3000 less from other dealers.

Fast and friendly service. Very nice people who cared about our experience. Shannon and Chris were terrific in helping us to get the best deal, going above and beyond is made our experience the best!

Scott Hiltz was very helpful to me today he talk to me for a short time and after talking with me he knew what tip of car I wanted and need. Mr. Scott made this a very easy task for me I was very lucky to have a good and caring person to help me he was so friendly he made me feel like a made a friend

Purchased a 2018 Honda CRV. Worked with a wonderful Salesman named Mike. He answered all our questions and filled us in on all the new technology in the SUV.

Over great. Happy with my experience.

Awesome group of people all around. Honest and up front, willing to do all they can to earn your business. Didn't quite get to where we needed to be to make a deal, but they did all they could and it was very much appreciated. Shout out to Shannon, Chandler, and Brandon.

I always have good experience and service from both the Dick Hannah Ram store and Subaru Service department.

As usual, I am once again very happy with the service at Dick Hannah. I've used Dick Hannah exclusively for service on my 2007 Fit, always with satisfaction. Their prices are quite competitive, the car is ready as scheduled, and the quality of care is outstanding. I find that I can really rely on them - what a relief!

They should really explain their "customer loyalty program." Cause it is very strict and they dont talk about it, they just pretend its light and friendly, which is a lie.

Had a great experience with Phillip buying my car. I told him exactly what I was looking for and asked him to match a lower price I had found at another dealership, he delivered on both. Financing also worked on getting me a lower interest rate than what I had been pre qualified for when I came in.

Brought my Subaru in for service. Dick Hannah seems to have done a turnaround for the better in recent years. They do try to upsell you when you come in for service to get extra stuff done, but they don't pressure you. Easy to get an appointment and the work was done in one day with no issues.

I just took my new kia in for it's first maintenace and was so impressed with the ease of getting an apointment, the service I recieved (including a shuttle ride to where I wanted to go), and the people I dealt with. Everything was explained to me well and all my questions and requests were taken care of. I will definately return for all future maintenace appointments.

I had air bag warranty work for my daughter's 2010 Subaru Forester completed here. Greeting and explanation of the process was OK, just OK. I mistakenly gave them my email address and since then I have received a TON of unsolicited SPAM related to autos. They have even called me a few times asking to buy my daughter's car. I can't speak to the quality of their work, but my limited experience there has been a complete turn off.

Their service was good and the repairs were good.
I paid very high prices for very basic work... but i expected it since its a dealership.
$150 for one key and over $500 for an alternator... get out your wallet.

My wife wanted to buy a car. They ignored her even after I told them to talk to her. We will never come back.

Thanks to Rod for his great customer service. He went out of his way to help me with my new crosstrek question. Pamela Abelow

Went to the separate used car lot on 500. Our sales guy, Diante, was really nice and helpful. Found a car we liked. But, when it came time to buy, we had to talk to the finance guy, Ari. He wouldn't negotiate on the price. Our research showed a fair price about $900 less. They dropped the price $101. It was laughable. Left and bought a car @ another dealer. Don't waste your time if you want to get a good deal. Won't happen.

I just purchased a car from Dick Hannah, and I was lucky enough to have Ian Pearce as my sales person. The last few places I went to look for a car, I felt rushed, and a subtle pressure to buy their cars. Not with Ian, he was very friendly and was only interested in what I wanted. I found the perfect car, it was everything I needed. My car runs like a dream, and I couldn't be happier. Thank you Dick Hannah and thank you Ian Pearce, together you've given me my moneys worth!!!

Came in to trade up.my Pathfinder for a 2015 subaru so I could try to lower my payments.We get to the dealership and leave almost six hours later with something else.Sure it is my fault cause I signed the papers.No one told me that this vehicle with a sticker price over 29000 has a car radio in it no bluetooth,not able to get Sirius XM either.Anyway We get a 2018 journey,as much as I have to pay for one of the top stolen cars just really put me at ease.No one showed us around,didn't introduce us to the service people.Only got to look at 1 vehicle and I would not have picked a dodge.No food there,and we were there for long time.I am on disability and don't make that much.my payments are up there but now I have to spend another 500 up 1000 dollars for a infotainment system.Cannot believe the treatment my fiancee and were treated to.

I was not offered a free rental because I did not purchase from your store. You should have a loyalty program because I have driven Kia's for 14 years and to be penalized due to my purchase place was very inconvenient. Although, meeting Mike, the shuttle driver was the bright spot in my day! I enjoyed both of my rides with him. A wonderful gentleman!

I heard there are alot of issues with this dealership integrity, service, etc... if you like to avoid all the issues and to receive HONEST, KNOWLEDGEABLE, and PROFESSIONAL service than work with KELSEY ARNOLD... I am customer at this dealership for awhile and had issues... but when I started to work with KELSEY ARNOLD I have zero complaints since than... She is very HONEST, KNOWLEDGEABLE, and PROFESSIONAL.... Highly Recommended!!!!

I had a repair done on my Volkswagen at the NE 122nd location in Portland. From the moment I pulled up to the service area to the point when I drove away with my newly repaired vehicle, I received excellent service. Joe was the associate to handle my service and kept me informed of the process at various points during the repair. He also arranged for my comfort in the waiting area and even made sure I had a ride to work and back to pick up my car.

My experience was great in every way! Thanks Dick Hannah Dealerships!

Christian went out of his way to get my grandmother ice cream while I was taking care of the car deal as we were getting into after hours. I left with my dream car and ice cream my grandmother requested. I would refer anyone to Dick Hannah Subaru!

Ask for Bobby at the truck center who works for Tim Stone as a manager. If you come in with a price point they will show options and work to help you get what you want and the finance lady is great. Go to the truck center and ask for those three people, I can't remember the finance lady's name but they will work with you and get it done. My wife and I are very happy with our 2012 dodge caravan. Also we visited other Vancouver dealers before buying here, not sleazy sales people with closing lines pressuringyou to buy,people like Bobby and Tim make the radio ads right Believe in Nice, ask for Bobby he works for Tim Rock.

I purchased my Jeep Wrangler in Portland, but go to Dick Hannah for service. Not only is it closer to my home, but the service is exceptional and the people are very pleasant and helpful. My car is always ready to go when they say it will be, and the complimentary wash and vacuum is such an nice service. Highly recommended!

Service is always just alright. Nothing special here. Usual car dealership.

I had a great salesman named Fernando Ortiz. He was accommodating, understood what I was looking for and made my experience one of the best ones I could have had. This man needs a raise!

We took our vehicle to the dealership for a scheduled maintenance visit. We were more than satisfied with the professionalism and expertise of the dealership technicians. I would recommend their services to anyone who needs it! :) Also, the free vacuum and wash was a great bonus.

It is possible to take a car loan without a credit history

We bought a used car from Joe Lakey at Dick Hannah Dodge ,we were impressed with the service from the start to finish. We had an small issue with it so we took it to the service department and they took very good care of us, they gave it an inspection and found a couple things that needed fixed, all under warranty .

Terrible experience. I was lied to for months & jerked around for money. So many problems. Trust me save some trouble and go to Ron Tonkin!

My service manager at Hannah Subaru is the best. He answers my questions before I can even ask them. Friendly and easy to get along with. Asks follow up questions to make sure they are getting it right!

We started to take our 2008 Kia Sorento to Dick Hannah after Grease Monkey put the wrong oil filter on our Kia. Not only did they fix it but they were also CHEAPER than Grease Monkey. They have been awesome and keep our Kia current on what service's are needed at reasonable cost's, and have good coffee while waiting...lol

Found a used car on their website, called and made an appointment, took off early from work and drove 50 miles only to learn the car was not there. Wasted precious time before learning the car had been moved to their Portland dealership, then waiting for the salesperson to drive me there to test drive the car. The only bright spot was the excellent customer service by their title clerk Cecilia who had all the answers about what happens when an Oregonian buys a car in Washington.

Don't go there they will screw you 10 ways from sunday.

The quality of work is amazing at this location. A bit more expensive than your average car service place, but the peace of mind is worth it!

I wish I could give this 0 stars... my husband and I have purchased 3-4 vehicles from Dick Hannah Dodge over the years and we were just looking into upgrading my Durango to the new 2018 with them until this happened...my Durango started having some electrical problems for example, occasionally when I try to roll up the windows it will roll them down and the back up light accumulated water for some reason which is due to poor design. The grand finale was when my husband used the auto start to defrost the windows on Christmas Day and the backup defroster started smoking and then the whole window shattered! My kids were really freaked out to say the least. I called Dick Hannah the next day and told them about the incident and their exact words were "ok, what do you want us to do about it?" I'm thinking the obvious, "get me an appointment to fix it!" I swear their customer service and Service center sucks. I will be taking my business elsewhere for my new vehicle and they will never get a dime out of me. Luckily I have good insurance and they said they would replace it with no deductible. My concern now is this defect with the electrical wiring in this car for the time being.

Dick Hannah Subaru Vancouver, WA
I am a previous owner of a new Subaru Outback V6 limited purchased when I lived in Massachusetts. I was very impressed with the integrity of the Subaru dealership and believe I even wrote a letter.
I have been looking for another Outback V6. My first contact with Dick Hannah Subaru Vancouver was when I contacted them through their web page. I wished to clarify web page information as well as gain additional information to determine whether or not to visit dealership. This was to be a CASH purchase of a 2017 Outback limited V6. Based on what the agent said, I went to the dealer. What follows is the story and it certainly is NOT NICE. I would most definitely recommend avoiding this dealer. They made statements written/email and verbally that they then took back. The internet agent made statements (I have in writing) that the Sales Manager then denied. I had asked if I could either take the car to my mechanic prior to sale or post sale with a guarantee of full refund if anything serious was found with the car. The agent brought out the sales manager who assured us there was nothing wrong with the car, that I was wasting my money but he would agree to having my mechanic look at car as long as we took along a Subaru representative. SM said that this was because of the certification process....that I or my mechanic might remove components and replace with bad components. (Their web page allows for a vehicle to be exchanged with 5 days of purchase. This would seem to be contradictory of his statement regarding certification process). He asked name of mechanic, where the mechanic was located and approximate drive time. He said he would agree to this for a couple hours. My mechanic agreed to schedule a time so that the dealership representative could be present.
I informed my insurance agent that I might be driving home a car from a dealership to be sure it would be covered for that brief period. I informed the Sales agent who asked me to advise him of time we would collect him. When I called in the morning told them the scheduled time. He then said he had to speak to his sales manager who then decided they would not allow it. I would never have gone in if they had not agreed. I would have left the dealership if the Sales Manager had not agreed to a mechanical inspection. This was to be a CASH sale of a 2017 Subaru Outback Limited V6. This was a waste of time for me, my son and my daughter who took the day off to serve as extra driver.
I seriously believe there must have been a serious flaw with the car. They used high pressure tactics to try and get us to buy the car with out inspection and then agreed to let us take to a mechanic with the specific guideline that we must take a Subaru representative. If one values integrity of verbal agreement, or even an internet statement, AVOID this dealership.
I would attach the copy of email promise and web page promise but there is no ability

The outcome of the repairs are amazing! I just wish that it would have taken 7-10 days like they initially quote said... rather than the 27 that they had it.

Didnt plan on a car purchase today, but am so glad it was here. Everyone was amazing to work with. Thanks Bill for your knowledge and patience.

Wish I could give them zero stars. Called for a price on a car they said they can t do that over the phone they asked us to come in so we did. Then when we get there they won t tell us the price of the car without running our credit so we said no. Then we asked about lease options and they said can t talk about it until we run your credit. The guy finally told us the price of the car after I was leaving and they were marking it up 15k ! What?! I will NEVER buy a car from these guys ... ever! Thanks but even if it would save me 10k I ll pay more somewhere else.

Upon arriving the sales person was nice and professional and proceeded to show me the features of the Honda CRV that I was planning on purchasing. The finance individual proceeded to complete our paperwork. But when requesting a certain document be felt out in order for my registration to go through a certain way it was not and it was realized upon myself a few days later.

Communication is definitely lacking in this dealership. I called on a Monday and left a message to be called by someone at the finance department and never received a call. On Tuesday I called again and the an initial woman answered the phone and sent out an email to the finance department and I did receive a Call back but was told I had to speak to the original finance person that I spoke to. On Wednesday I did not try to contact the dealership because I was trying to be courteous Giving time for my message to be received by the finance office but never received a call. Thursday morning I called with no answer and left a voicemail but did not receive a call by the afternoon so I took it upon myself to call the dealership again. Once the gentleman picked up the phone I explained to him the situation and requested to speak with the manager over the finance department. Someone who was not the manager answered the phone and was very rude with me while I was trying to get some answers the only decent thing he did was actually get my message to the original person in finance who did my paperwork when I purchase the car. Once I did speak to the individual I needed I was able to get clarifying answers to which they did apologize for the constant miscommunication and the fact it took a week for me to get the answers I needed and to reach them. However I never received a call back from a manager of any kind.

Upon 1st meet I actually thought that I found a good dealership to do business with. After all of this I don't think that I would ever return.

Bought my 25yr old daughter a fairly used one and was immaculate inside with low mile and excellent working condition.

Excellent experience. Went there to get a car and did just that. Very respectful staff not pushy in the slightest.

Chandler Forbes made my car buying experience stress free. I highly recommend him to anyone looking for a vehicle!

In for tire pressure loss. Problem solved in 15 minutes. Plus, it was a very busy Monday morning!

Last week, I was in getting our car serviced. I was treated so poorly by Kelsey and watched her badger another customer. When I spoke up to help defend him; I was told to stop talking. Another older gentleman in the service waiting room also stepped up to defend me and the man being badgered! We were both told to stop talking and mind our own business.

I shared this entire horrific event with the service manager, Cindy. I also told two other people, so far, about my terrible experience here and they also confirmed that they, too, have had bad experiences at Dick Hannah Vancouver.

I will NEVER purchase a car nor have my car serviced here again.

Shame on them for treating people poorly.

I recent bought a 2020 Subaru Crosstrek and had a great experience working with Patricio. He is professional and extremely knowledgeable about his product. I would recommend contacting Patricio if you are in the market to buy a car! Brooke

Found a car...was told I better get in and buy it before its gone....I know I know...the old bate. Anyway waited 2 1/2 hours to pay cash for the car. They promised to fill it up with gas...actually have the text from the sales guy Tyler. Wasnt filled up. And no spare key...just sorry...here's one key. Friday night at 9 40 PM had to get gas in the pouring rain on the way home....so much for ever getting excited as an adult...ruined the whole new car feeling. We are in the market for another car this summer and we definitely won't do business with Dick Hannah Car lots again