CATHERINE QUINN Review of Dick Hannah Dealerships
Dick Hannah Subaru Vancouver, WA
Dick Hannah Subaru Vancouver, WA
I am a previous owner of a new Subaru Outback V6 limited purchased when I lived in Massachusetts. I was very impressed with the integrity of the Subaru dealership and believe I even wrote a letter.
I have been looking for another Outback V6. My first contact with Dick Hannah Subaru Vancouver was when I contacted them through their web page. I wished to clarify web page information as well as gain additional information to determine whether or not to visit dealership. This was to be a CASH purchase of a 2017 Outback limited V6. Based on what the agent said, I went to the dealer. What follows is the story and it certainly is NOT NICE. I would most definitely recommend avoiding this dealer. They made statements written/email and verbally that they then took back. The internet agent made statements (I have in writing) that the Sales Manager then denied. I had asked if I could either take the car to my mechanic prior to sale or post sale with a guarantee of full refund if anything serious was found with the car. The agent brought out the sales manager who assured us there was nothing wrong with the car, that I was wasting my money but he would agree to having my mechanic look at car as long as we took along a Subaru representative. SM said that this was because of the certification process....that I or my mechanic might remove components and replace with bad components. (Their web page allows for a vehicle to be exchanged with 5 days of purchase. This would seem to be contradictory of his statement regarding certification process). He asked name of mechanic, where the mechanic was located and approximate drive time. He said he would agree to this for a couple hours. My mechanic agreed to schedule a time so that the dealership representative could be present.
I informed my insurance agent that I might be driving home a car from a dealership to be sure it would be covered for that brief period. I informed the Sales agent who asked me to advise him of time we would collect him. When I called in the morning told them the scheduled time. He then said he had to speak to his sales manager who then decided they would not allow it. I would never have gone in if they had not agreed. I would have left the dealership if the Sales Manager had not agreed to a mechanical inspection. This was to be a CASH sale of a 2017 Subaru Outback Limited V6. This was a waste of time for me, my son and my daughter who took the day off to serve as extra driver.
I seriously believe there must have been a serious flaw with the car. They used high pressure tactics to try and get us to buy the car with out inspection and then agreed to let us take to a mechanic with the specific guideline that we must take a Subaru representative. If one values integrity of verbal agreement, or even an internet statement, AVOID this dealership.
I would attach the copy of email promise and web page promise but there is no ability
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