Delta Grand Okanagan Resort Review

Genuinely friendly and super helpful staff. Beautiful, spotless, well run property. Restaurant is one of the best in the valley, outstanding.

Beautiful resort. The rooms are huge and the view of the lake is amazing

I had awful experience with room service. My bedsheets had stains and bathroom towels had human hair. When i approached to Sarah the manager on duty she didn't seem to care too much about my concern. I thaught she would be more concerned about the situation bc it's covid time. I highly don't recommend this hotel to anyone

They downgraded their gym into cardio machines and benches

Service was extremely slow. Our server seemed nice, I'm guessing it was just understaffed. The food was mediocre, especially given the price. Their patio has a lovely view, though.

Stayed here recently on a trip to the area with my wife. We open spent one night and used points to pay for the stay. It was noteworthy that using points they waived the resort fee which was pretty cool, however we are also platinum Marriott members, so not sure if that played in.

Since we were in town for a special occasion we used an upgrade certificate for a one bedroom corner suite. The room was awesome, huge, and really comfortable bed. The view was of the city with only a little view of the lake, but not bad. The bathroom was huge and the the living room was also nice.

Being platinum we also took advantage of breakfast and light dessert in the lounge. It was actually really nice, especially by normal North American Marriott standard.

One of the coolest parts of this place is they rent kayaks, bikes and a few other things free to guests. Given the kayaks are only allowed in The little lagoon and not the lake, but still fun. obviously you can take the bikes anywhere in the city.

Parking was a little pricey, and looking around may have been able to find cheap if not free weekend street parking, but it was convenient.

Would very much consider returning to this property next time we are in Kelowna.

An an Elite Member I was extremely disappointed with this hotel. Poor parking instructions. Looked for a spot in the parade for over 10 minutes ended up having to take a reserved stall. Unpacked our 4 luggage two kids late at night... everyone tired... No elevator in parkade, closed. Level 5...had to walk all the way down with a toddler and 8 year old. Plus the $24 parking charge was a cherry on top when there was no stalls. Yayy!

The room smelt of mold or was musky. There were not enough sheets for the sofabed. Just a couple thin sheets.

The room was blah to be generous. Not worth the $500 we paid for it. The shower was weak, no pressure, poor showerhead.

Marriott this was one of the worst valued stay we've ever had with you. Either adjust to being a $200/room hotel or step up the game.

Check-in rep was friendly and pleasant.

Haven't been here and tired of their phone call ads. (THANK YOU FOR CHOOSING MARIOTT HOTELS)........ beat it with that garbage and lose my number

Not thrilled with the lunch buffet. Not much to chose from and the chicken dish sat empty for a good 15 min. Pop machine wasn't working either. Seems to me they just need to get a handle on how much food to make

Nice hotel, great location and extremely helpful and friendly staff!

Great atmosphere at the bar top. Only small issue was if you order a double highball, it comes in a glass that's too big, with your mix already poured in. Couldn't taste the alcohol!

Service was exceptional and the drinks were delicious

Modern, clean, well maintained and super friendly staff.

This hotel is very clean but I don't think it's worth what we paid for it. It's just a room with a king-size bed. We paid almost $400 a night for this. The only real downfall besides the price is the fact that you cannot go from one part of the hotel to the other without having a key. Your key for your room does not open the other Tower so it makes it difficult if you're in a large group or party and you want to go visit them in their room. You can't without them coming to let you into the tower entrance.

Buffet not very good ...dryed out...looked and tasted like old left overs. Not going there again.

Even though we went in the winter time, was a good place to visit. The spa was closed due to renovations.
We'll be back.

They had no parking at the hotel and offered to valet our car for free for the weekend. At checkout they claimed we owed $88 for parking.... seems like they were trying to scam young college kids. Okay hotel but should have told us about the charge they advertised as free. Watch yourself while staying here. Also, since we were a group of college kids they put security on every floor. We felt unwelcome the whole time.
-Katie, not Con

Overall good hotel close to downtown and the water. Very nice. Bed was soft and comfortable but the pillow was slightly musty (think mushrooms). I had to sleep with a sweater on it. We would stay again but would bring our own pillows next time.

Room itself was excellent and hotel staff were helpful and friendly. Food was good. Construction in grand entrance was only inconvenience.

Amazingly beautiful rooms and views and facilities. I love this place so much . Recommend to everybody. Especially front desk Megan ( I guess her name was like that) was so friendly

Great hotel in Kelowna with friendly staff and facilities. Nice gym and pool.

A property with tons of potential. The facilities need to be updated. Rooms are at 3 star level. The main dining / bar area offers nice setting by the water. The value is not more than 300 dollar per night

Came to the CHBA Conference in May. The hotel parking garage was handy, the facility was clean, the food was tasty and hot and you can't beat the sunny weather!

Lovely Hotel. Convenient location, walking distance to anything you need, comfy beds, clean clean clean rooms. I also really liked that they had a foosball game in the common areas, fun little competition before bed.

Beautiful setting, helpful staff
Love the restaurant

This hotel will steal from you! We stayed here december 24-26th. Our total hotel bill was $1653. Within a couple days after checkout they had charged us exactly double that amount, $3306. I called to get my money back and they were rude and acted like I was completey insane for being upset. They straight up told me this is how they do business so I just have to deal with it. Now 3 weeks later, they just charged my card again for $1000. I phoned and they said it wasnt them and it was an error from my bank. We called the bank and that simply is not true. For a high end hotel, where we booked one of the most expensive rooms, I did not expect such a scam operation. If you stay here be prepeared to pay for your room twice and get what they call "ghost" charges for any length of time after checkout.

Our room was a bit 'tired' but was completely adequate with a big tv and a rarity these days, a tub!

Room service options were odd in that you could only get sandwiches etc between 11 pm and 6 pm. We ordered several different snacks from the daytime menu and they were not great. Most of the food at the banquets we attended weren't the usually excellent fare we can usually expect at our work functions. This facility calls itself pet friendly but have a bizarre weight restriction of 20 pounds. Bell men were in short supply at our check out, even though there were no other check out needing vehicles. It is a perfectly fine property and wouldn't hesitate to recommend it if these issues weren't important to the guest.

Stopped by to run the Kelowna Half Marathon. Beautiful hotel right along the river.

Had a Christmas party at the restaurant. We were seated outside of the restaurant by the main doors. I wore my jacket the whole night and had someone else's jacket on my legs.

Didn't spend much time in the hotel itself, but did a group day trip to the Gateway 21 Casino inside the Delta. Didn't have much luck on the machines, but they were all very well maintained, clean, and regularly updated. The serving and pit staff were all welcoming and high spirited. The pitboss was even having a good laugh with what seemed to be a few of the regular poker players. The dealers at the tables were very engaging and professional, but friendly and relaxed. Lots of options when it comes to table games, including several variations of Blackjack. Electronic and table-top roulette tables, and even a full service bar near the cashiers windows with TVs tuned into the days sports channel. If the rest of the hotel is treated the same way as the housed casino, I would highly reccomend further investigation if you are intending to stay near the downtown core.

Oak and Cru for a beverage or a bite. Great patio in summer.

Rooms are clean and maintained . Great location to amenities and water activities.

Really nice place and good service and great location

Most awesome! Felt sooooo good to be there! The breakfast was stunning.

Lovely location right on the water. The meeting I attended had a nice selection of snacks. The staff there were prompt to come and collect the dirty dishes as well as hand out fresh wine.

Gorgeous hotel with beautiful views. The rooms are modern and well maintained, but it is the views that set this place apart. Make sure to get a room with a lake view for the best experience

My partner and I went to the Grand Hotel in Kelowna for New Years. We were really looking forward to bringing in the New Year at The Grand Hotel with our friends who were with us. Unfortunately our experience was not very nice. When we arrived we went to our room and the stench in the room was overpowering. It smelled of stale smoke and cheap perfume. It literally smelled like someone had spilled a bottle of cologne on the floor. We opened all the windows to air it out but it did not help. We both have allergies to strong scents and animals so this was unacceptable. We phoned down to the front desk and asked if they could move us and they said that the only room they could give us would be on a floor that accommodate guests with pets. That would not have worked for us so we decided to leave all the windows open while we went out for dinner and to celebrate our New Years, hoping that by the time we got back the room would be fresh. When we arrived back several hours later the room still smelled awful although it was a little bit better but it was freezing cold. We knew we would have to sleep with the window open so we called down to the front desk again and informed them and asked if them if they could please bring us up an extra blanket. An hour and a half later no one came so my partner went down to the front desk and asked again. They said they would come up with a blanket. When the man finally came up he brought an extra set of sheets, not a blanket, as we requested because it was cold... and he was dismissive and argumentative, stating that, he could not smell anything.
This was probably the most disappointing and worst hotel experience we have ever had. We travel quite often and spend a lot of money on hotels, this was very upsetting. No one contacted us to try and rectify the situation at all or compensate us for our miserable stay here. It was not a Happy New Year here for us at all.

Loved everything! They had difficulty finding a balance between regular patrons and the conference guests, which made eating on site difficult and often overwhelmingly noisy.

Comfortable beds and great view of the lake. Restaurant has great ambiance looking out on private Harbour. Great walk into city Centre and welcoming staff.

Nice rooms, well kept overall common areas, good dining service, beautiful setting by beautiful okanagan lake

Internet is touchy but staff are wonderful and they bring a smile to my face each day.

Beautiful patio, excellent food, and great service.

Fantastic location and staff are simply amazing and friendly

Fantastic. Almost nothing amiss. Great staff, good location, amazing breakfast at Oak & Cru. Room was clean and modern.

Should be 4 star but music in common areas way to loud hard to have conversations

I stay here with a group of friends every new years and it's always great service. Rooms are very clean, staff is very professional, and you cannot go wrong with the location.

Nice open public spaces. great location next to lake.

The service and atmosphere was top notch! The food was fantastic! We thoroughly enjoyed the time!

Nice banquet room, hotel has a good view of the lake.

Excellent location just by the lake, nice big and clean room. The pool was a bit "less" than I expected. The rest was just great.

Great location, close to all the trendy bars and restaurants; all within 10 minute walk. Clean atmosphere and friendly staff. Would highly recommend for anyone visiting kelowna.

Due for overhaul but where is everyone going to stay if they did?

The suite was very spacious, fair sized condo really. Had everything we needed, from extra towels to full kitchen complete with plates and utensils.

My favorite resort in Western Canada. Outstanding views, clean, a very nice property