Jewel Marra

Review of Delta Grand Okanagan Resort

My partner and I went to the Grand Hotel in Kelown...

My partner and I went to the Grand Hotel in Kelowna for New Years. We were really looking forward to bringing in the New Year at The Grand Hotel with our friends who were with us. Unfortunately our experience was not very nice. When we arrived we went to our room and the stench in the room was overpowering. It smelled of stale smoke and cheap perfume. It literally smelled like someone had spilled a bottle of cologne on the floor. We opened all the windows to air it out but it did not help. We both have allergies to strong scents and animals so this was unacceptable. We phoned down to the front desk and asked if they could move us and they said that the only room they could give us would be on a floor that accommodate guests with pets. That would not have worked for us so we decided to leave all the windows open while we went out for dinner and to celebrate our New Years, hoping that by the time we got back the room would be fresh. When we arrived back several hours later the room still smelled awful although it was a little bit better but it was freezing cold. We knew we would have to sleep with the window open so we called down to the front desk again and informed them and asked if them if they could please bring us up an extra blanket. An hour and a half later no one came so my partner went down to the front desk and asked again. They said they would come up with a blanket. When the man finally came up he brought an extra set of sheets, not a blanket, as we requested because it was cold... and he was dismissive and argumentative, stating that, he could not smell anything.
This was probably the most disappointing and worst hotel experience we have ever had. We travel quite often and spend a lot of money on hotels, this was very upsetting. No one contacted us to try and rectify the situation at all or compensate us for our miserable stay here. It was not a Happy New Year here for us at all.