All lies, I am being taken up by attorneys for monies that debt rescue did not pay on my behalf. And all they say is its not their problem any more. Quick to take your money but useless at helping you when you need it. And apparently the court order provided in the beginning bares no weight at all!!! I will not recommend any person use them.
I approached Debt Rescue after hearing Jacaranda FM referring them and after I had the unfortunate experience of solely looking after and attending to medical needs of my mother who has now passed. I am beyond shocked, I am trying to settle all of my debt (as I am in a position now to do so) and they are making it IMPOSSIBLE!! I advised them that I had settled creditors and they did not send me the paperwork to exclude them in my distributions, now I still cannot obtain paid up letters from them as I have over paid them! The monthly statements that I am receiving are inaccurate by tens of thousands of rand's. I had escalated my issues to the Team Leader Erika, and my mails are simply ignored, for a company that is supposed to help you consolidate your debt is UNWILLINGLY wanted to assist their customers become debt free sooner for a better quality of life. I regret ever utilizing their services and I am sure that there are much more customer orientated companies willing to assist than these bunch of people. I am afraid that I have no other option but to post to social medical as for the lack of response I am receiving. Christine (Johnson) Kleynhans
SHOCKING SERVICE, I should've just contacted the creditors directly and done all this work myself. Wesbank keeps complaining to me that Debt Rescue is behind on payments with them and when you call Debt Rescue they say "You are fully up to date with all payments" then when you ask how much you owe them they have to manually calculate it THEN they will say "Oh you do owe us such and such" (R500 which does not add up with Wesbank's). They NEVER communicate to Us about what is going on instead Wesbank will just call me and ruin my day. If I don't do "quality checks" like I am a manager of their company it would've been highly likely that Wesbank could've shown up at my door to try and take my car. Also there seems to be never ending legal paperwork that I need to fill in and their Lawyers even lost my affidavit paperwork and accused me of never even handing said paperwork in.
Huge shout out to Erika and Shammie. Very helpful and professional getting the last few things sorted out. Thank you ladies
Could not help but leave a review after dealing with such an incredibly friendly and proficient company. All matters were dealt with in complete confidentiality and each point of contact was quick and professional. This is the best debt review company in SA!
I do not recommend Debt Rescue, should you have a problem, they pass the buck. My application took more than a year to be finalised because of errors made on their side.
Worst service received in my life. After asking for 2 months plus for assistance and doing everything myself, I still receive no feedback. 2 months for a clearance certificate?! Good people, look for alternative options... debt rescue is not the way to go if you like feedback and some degree of service
I have been paying debt rescue for more then 2 years and my debt still hasn't gone down.. They say it is due too interest. I owe 70k for all my debt in conclusion it will cost me 142 thousand just because of debt rescue.. Big scam
Absolutely shocking service. No response to email. Kept on hold for 30 mins. No managers available to escalate issues. Consultants that have the ability to correct issues, but refuse as its "Not assigned to them". To name but a FEW of the many issues.
There should be a ZERO rating for this place. For a year now I have been trying to get rid of these people and get my name cleared. They are keeping me under DR against my will and without a court order. Illegally.
I am behind on my vehicle because if debt resceu and after paying them an extra R800 because they never inform that Absa declined the offer. Now they expect me to pay them and Absa extra. I wrnt for help not to get in deeper debt. I am moving my account.
Thank you for the support and the assistance that Debt Rescue has given me, without your help I can't imagine where I would have been. Thank you, thank you.
Would actually not even score 1 star from me. 2 years ago I applied for Debt review, all was fine until according to their system I had paid off all debt in February 2019. A month later I was bombarded with calls from 2 of accounts that were apparently not settled in full. Phoned Debt rescue and they just said their system ran out of balance. So I had to make arrangements with Hopon loans and Bayport to settle accounts. Debt rescue now can't clear my name from debt review until those accounts are settled. Dragging this debt review to extent. I was declined on trying to buy a house all because of this mess. Not a sorry, not a solution. And the audacity to send me mails telling me that due to non-payment they are no longer attorney over my account and suspending me. Do not apply for debt review at Debt Rescue ever!!!! Over the phone they said their service is free, bull, they bill first 2 or 3 months is to cover legal cost and every month they charge an amount. Misleading. My debt was R30k and total paid was R54k over 18 months.
Amazing support when I was under debt review, but since I voluntarily withdrew, their support in getting my credit records cleared/providing me with a clearance letter, even after numerous mails providing paid up letters from my creditors, NO JOY!
The poorest after services to get your name clean once your account has been settled. Going for 4 years but with no luck!
Doesn't deserve a star!
I WILL NOT RECOMMEND FOR ANYONE!!!!!!
I wish I could give 0 stars, as at the moment 1 is too much. It started out great at the beginning, but now close to the end, I have had to send many emails to communicate between DebtRescue as well as their payment distribution agent iPDA. One of the big selling points of Debt counselling is that you do not have to stress about all the payments etc. I did not at the start, but now it is just a struggle after struggle after struggle.
Payments are made into the wrong accounts, even after official letter from Creditor is sent to them and iPDA. Trying to communicate with them is like trying to talk to a mule.
There is always someone different handling your query, and it will be a lot better if they can assign someone to you, that at least will be able to build up a background of info.
Lack of feedback on requests of balances from my creditors.
This has forced me now to write a public review for 2 reasons: I SIMPLY CANNOT RECOMMEND DEBT RESCUE TO ANYBODY AT THIS MOMENT IN TIME, and to see if this line of communication draws more weight than my emails.
Urg, rather get yourself out of debt. This company should not be giving advise on Radio before sorting out internal issues. Ps. It's not due to Covid - this has been a long standing issue.
DON'T DO IT. THEY TAKE UP TO 8 YEARS TO PAY YOUR STUFF AND YOU STILL HAVE CREDITOR'S LAWYERS THAT CONTACTS YOU 8 TIMES A DAY. THEY DONT SORT OUT THE CREDITORS QUERIES OR ANYTHING AND PAY YOUR DEBT BELOW THE MINIMAL AMOUNT FOR EG. A 10 000 LOAN GETS PAID ONLY R78 A MONTH
Incredibly friendly and efficient staff! Never thought I would have such a pleasant experience dealing with my finances.
Poor quality i wish i can give a zero. When you finish all your debt you cant reach anyone to handle your case to remove you of debt rescue. I would not recommend anyone.
Worse Debt Review Company ever! Stay away! They don't manage your accounts even if they take admin fees and what not, every month. You will have to manage your accounts, only your creditors don't want to speak to you or communicate with you because you are under debt review they only want to work with debt review, and well they don't do anything. It's a endless circle of struggle to get paid up accounts removed. If I read how many people struggle to get their name cleared afterwards it seems my biggest battle is still coming!
So STAY AWAY, rather make arrangements with your creditors, never go under debt review they are useless.
Thank heavens for Debt Rescue. And especially for Yolande. I appreciate your patience with me. You have helped make a very scary process a lot easier. Thank you!
I want to thank all of you for everything, especially Christelle, for being so understanding and friendly. You guys truly were lifesavers!
The people at Debt Rescue have always been so helpful. I had a million questions, but they were always so patient. Thank you one and all. You are service excellence.
If you have debt and need help do not use debt rescue under any circumstances. They have been working with my debt for nearly the past 3 years now. Whenever I try to contact them I am just told it's the wrong department I have to try again. The past 6 months they have sent me statements saying that I am paid up and debt free. I then started asking why it doesn't reflect with my credit provider and they only started corresponding with my credit provider after a bunch a emails. When they found I still owe money to the CP they sent me an email stating that they received a letter from my CP. They then deducted they money the following day without my concent or confirmation and outside of my giving preferred debit order date. When I asked them what was going on they initially told me that there was no such payment reflecting on their side. After even more emails they basically just say its my problem and they hope their emails and information are in order. Beware of these people!! They are extremely sly and very hesitant to do their job. They expect you to do the work for them and they will only give you the information you need after you start asking them what is going on. They will not take any initiative whatsoever! They only want your money and have no concern towards your financial well-being at all!
I would just like to thank Debt Rescue for the great service we received from them. My wife and I felt so comforted by Greg and the rest of the team. We were treated professionally and our experience was so personalised. We can finally start living and plan for a brighter future. You have provided us with the financial freedom we were in need of.
Debt Rescue was supposed to administer and handle my accounts, I paid them for this service. 4 years into Debt Review and nearly at the end of it I had to hear that an account of FNB never received payment. FNB converted the account and changed the account number. Debt Rescue has been paying the money into the cheque account, and FNB is now claiming R14000 as fees and interest on the cheque account and refusing to transfer the payments to the account it was intended for. In the beginning of this process I was told by debt Rescue to open a new account because the cheqeu account would form part of the debt accounts due to the overdraft. I was also promised that they would deal and arrange everything with my account holders. FNB did not inform me or Debt Rescue of this account number change. Since Debt Rescue however work with this and promised to arrange everything with the creditors I hold them just as responsible as FNB. They never queried why they did not receive a conversion letter. I did not expect any letter or had any knowledge there off. And they did not prepare me for it either. Now FNB wants R25 000 more, despite R14000 already paid for an overdraft that started with R16 000. Despite this I have given them since the 15. 10.2019 to help me solve this with FNB. They are not helping. Always asking for more time. If you are under debt review or considering it be careful, check now what is going on. Don't fall into the same trap as me.
This place is a joke, no one answers calls, quick to help when you apply for Debt Review, however they become rude, unprofessional and unhelpful once you decide to cancel the application process, and threaten you with your credit profile... when you phone into complan you get thrown on hold with hopes your airtime runs out, what kind of company is this BUNCH OF DIM WITTED THIEVES!!!
They steal your money and do not pay the required amounts to your creditors and to speak to a manager is mission impossible... still waiting for them to resolve my query...
There is no service been sorting out a problem for the last 9 months and still not sorted
Terrible company, once debt is settled the do not clear your name from the NCR, ITC checks still have your name flagged as under review.
nearly impossible to get in touch with anyone there. worst mistake i made was believing in them.
I have been freakin out bout my debt stress. These guys really did everythin to help me 6 months ago. Cheers guys.
debtrescue.co.za
