Josh Bonwell

Review of Dale Jarrett Ford

Great Service Experience

Great Service Experience

I contacted Crossroads Ford of Indian Trail after receiving a letter stating my Crown Victoria had a recall. I was put in contact with Michael Zimmerman of your service department. Right off the bat Michael was very friendly and helpful, he ordered the part needed and told me he would stay in contact with me with any updates. I've been to many dealerships and they all say the same thing, but Michael stayed true to his word unlike the other service departments I've experienced. Michael even called me and apologized about the delay on the part that was ordered since it was on back order (I have never had someone do this for me previously). After about 1 1/2 weeks or so he called and informed me that my part has arrived and is ready to be replaced, but due to my unorthodox work schedule I was unable to make it to your service department until weeks later. I never felt rushed, pressured, or like a burden due to the amount of times I called. I was finally able to arrive at your service department on July 8th. I dropped my car off with Michael and asked him to have the car ready for pickup by 10:00am on July 9th otherwise I would be unable to make it to work that day. In a few short minutes they set me up with a ride home, unfortunately I can't remember the name of the gentlemen that drove me home but he made the car ride home very enjoyable, not quiet and uncomfortable like most I've experienced. I received a phone call from Michael the following morning and once again he delivered as promised and had my car ready to go by 10:00am as asked. I can't thank Michael (and every tech I did not have the pleasure of meeting that was involved in repairing my vehicle in a timely manner) enough for the professionalism, hospitality, and gratitude I experienced while working with your service department. Because of Michael, the gentlemen who was gracious enough to give me a ride home, and your outstanding service technicians behind the scenes making it all come together I undoubtedly will be returning to your service department for future repairs and services. Thank you again!

-Josh