DaimlerChrysler AG, Mercedes-Benz Niederlassung Darmstadt Reviews

ATTENTION CUSTOMER THREATENS WITH ORDER.
My negative experiences with the Mercedes branch in Darmstadt.

After I received a few personal invitations from the new Mercedes branch in Darmstadt, I went there once on Saturday to see a Mercedes GLC. I have to say that I bought my E-Class there.

First impression a really new impressive building and optically very attractive. But as it turned out, this is a pure facade and by no means keeps what it promises. After walking through the spacious rooms for about half an hour
after looking for a competent person, I gave up. There are two sellers there on a Saturday who of course had no time because there was a long queue. Well, then without a seller and I wanted to take a look at the GLC, including from the inside. Who thinks that this is possible in such a large car dealership should be said far from it. All locked !!!!

Then I discovered two ladies at the reception. So I go there and ??? Well, not that easy to get into conversation with these ladies. One of them was busy with her coffee cup and the messages on the cell phone and was in no way accessible. The other then sullenly deigned to start a conversation with me. My question was whether I could take a look at a GLC? The only one in the exhibition was unfortunately locked. The somewhat annoyed answer ... IT'S SOLD. OK, something like that happens but there are so many on the site what about them? Answer: Only works with a seller. Well, yes, but they don't have time.

I just want to take a look at the inside of this car. Answer: Don't just make an appointment with the seller. And you already suspect it. The GLC in the exhibition has been sold, it cannot be opened. My answer: Why is it still there? They could have put in one that wasn't sold outside. I expect from such a large car dealership that at least one vehicle of every model can be viewed. She is not responsible for that. A really great help. I then dared to address one last question. Can't you even inform the management that a vehicle should be available for inspection at least in the show room? Prompt answer: She knows that. Great, I knew it too and gave up.

So Darmstadt has definitely lost me as a customer. Well done.!! A visually great dealership that specializes in rejecting potential customers.

That's how you do business.

Mr. Lohr made an appointment with me about a test drive. The employee on the phone told me that it wouldn't work out spontaneously without an appointment because the test drives had to be planned.
Then I started a journey of 100 km with postponements.
As soon as I stood in front of the vehicle, I was told that I can drive up and down the yard and that a test drive is not possible.
For me, this is luring the customer and, to put it in good German, pure ver * r!
Never again Mercedes Benz in Darmstadt and certainly not Mr. Lohr.

Sincerely yours

Iliad Belghanou

Beautiful new models even as young stars, however, I find a 1.6 liter engine for a new C-Class really modest.

We looked for our dream car and found it at Mercedes in Darmstadt. But not only the car is a dream, the dealership is also excellent.
We would like to especially mention Mr. Erdogan. From the initial inspection to the handover of the vehicle, everything was great. Mr. Erdogan was nothing too much, he took plenty of time, explained everything to us and left no questions unanswered.
After such a competent and service-oriented employee, who also has the appropriate dose of humor, all car dealerships would have to lick their fingers.
More than 5 stars should be possible here.
The dealership itself also deserves praise: a great atmosphere, nice staff, a place to relax.
We have to drive a few kilometers, but we are certain that we will be happy to take the trip to have the inspections and other service done here.
Thank you again, we'd love to come back.

tried today, on 13.12.2019, to get a price for a repair by phone.
my first call was at 9:45 a.m. and according to "pastoral care" there was no service representative available, but I would be called back.
2. Try an hour later. same info as the first time.
now after 3 1/2 hours i am still waiting for the call back.
that's how customer care should be, congratulations.
this branch is probably doing too well.
To put it mildly, an impertinence.

Great new branch. It was very busy.
Great events and all cars for exact inspection. Successful start

My regular dealer for 9 years already. Always very happy. Even if it is more complicated, there is a solution

Greatly deteriorated, service very poor.
Spare parts when ordering with abnormal waiting time.
Never to reach the accounting department and never to meet the store manager.
Eternal construction site and no parking spaces .....

very nice new branch and a top sales consultant.
It was unfortunately her last day at work.
The new seller has never contacted despite callback request. Too bad.

Compliments to the front desk and the service, you will experience something "unfortunately" less and less.
I myself had to deal with Mr. Erdogan (used cars).
The advice, the service, just the whole package, even after the purchase, are really excellent.

No reply to the email and by the time I went to the store the car had already been sold the day before and the notice had not been removed. 300km extra driving for me.

They are not very cooperative and they say we are not really Mercedes.
They say our services are not exactly like real Mercedes-Benz because we are a branch.
I do not recommend this dealer.

Very nice employees and the car exactly as you wanted it to be. TOP!!!

Had an appointment. Everything was great. Was well advised comprehensively. Clear recommendation.

From reception to advice / test drive and sales to vehicle handover, everything was very professional and satisfactory, top service.

Vehicle purchase due to lack of competence very nerve-wracking.
The freestyle was then a wrong communicated appointment for vehicle pickup. I am very disappointed with this premium manufacturer.

Apart from the long waiting times, I have to praise the clerk Mr. Knies. Great work, great service, very friendly. Five stars!

I have chosen a "boy star" from your house. This was absolutely the right decision. The service and personal support in your home is excellent. A big thank you goes to Mr. Benic, who took care of all my concerns with the greatest possible commitment and to my complete satisfaction.
I can only recommend your branch to everyone.

UNIQUE EXPERIENCE!
We were advised by Mr. E. Erdogan at MB Autohaus Darmstadt. From our first consultation, he took care of our wishes when buying a used MB GLC from a very competent and friendly and full of enthusiasm.
At an appointment, the signature was not pushed, but experiences, pro & contra, financing options, purchase of the vehicle, etc. were discussed in detail with us.
After a positive purchase intention on our part, the seller, Mr. Erdogan, completed the formalities for us as a matter of course and on time. New registration, request indicator, appointment, transfer, was really done with a positive attitude that I have rarely or never experienced,
(this is my 9th new vehicle).
The collection or presentation was unbeatable for my wife, my 10 year old son and me. A little keepsake for my son, and a show like we bought a Ferrari ...
Curtain up, car under a cloth to uncover, flowers for the woman and the keys in a "jewelry box. The documents in a great Leitz folder ... so buying a car is fun! Great, serious and very stylish car dealer in connection with a perfect buying experience for the customer .... thank you very much, very happy again!

Not really willing to help ... Google it! shouldn t be an answer NEVER!

Individual employees are quite top, especially the reception. But service, price loyalty and warranty processing are really bad here and actually let me change the brand. Gracious two stars here, but soon no one with me.

I was there with my car for a recall. The job was done within a few minutes that same day. My verdict: technically competent, very friendly and flexible. This is what customer-oriented work looks like. Thank you so much!

The car salesman Mr. Weinlich is one of the best salespeople I have experienced. Mr. Weinlich is motivated in his work, you can't describe that at all.

I bought a Junge Stern in mid-December. Great value for money. My consultant was very personable, competent and responded exactly to my wishes and ideas.
The handling of the return of my old vehicle as well as the handover of the new one was trustworthy, punctual and easy.

Very bad, absolutely not recommended. No interest in the customer and absolutely overpriced, especially in the used car sector. The prices can be called up in the major car exchanges. In this house, 20% above the market value is easily stated. Downright dubious! If you want to be ripped off, this is the place for you!

Nice cars but maybe more natural gas cars also SUVs

Very good advice.
Thank you very much.

Great advice! I felt very comfortable from the greeting to the long-awaited delivery. Great employees!

My last service was very good, friendly and fast. On the bill, I then found that once again windscreen was calculated, although I had refilled this one day before. On request, I got the answer that this is the default of Mercedes and I could get a coupon. I wonder now, what else has been calculated without it being done? That can not be for a branch!

Great selection! Very nice car dealership!
Great advice I've been a Mercedes customer for more than 10 years.

I have been a customer for many years and this time had a marten damage to my C-Class Estate Bj. 2016. Would like to replace the service of Hr. Special emphasis is placed on Hirsch and his team. Fast help, constructive recommendation for prevention and thanks to mobility guarantee quickly get a rental vehicle cost-neutral. That's what I call customer service, therefore 5 stars.

Top advice from Mr. Benic. Competent and very friendly, thank you very much!

Great that you can watch cars inside on Sundays without stress

Unfortunately bad experience. Completely exorbitant price for a hood repair said. Fortunately I drove on and got it for half in Griesheim. Absolute rip off

After the conversion a very nice car dealership. Was in the parts sale today and has to say that it was a long time ago so well advised.
Thus, the external appearance has been transported inwards - if the level is maintained probably one of the better car dealerships with a star

After many very bad consultations in the Rhein Main area, I have been there with my parents. Mr. Erdogan has done a really great job. Car purchased and recommended to friends who have then bought the same. Good price, perfect service and great deal with customers. 5 stars and absolutely recommendable.

I had a breakdown with my A class.
Everyone was very kind to me and the problem was quickly resolved.

Arrogant and not customer oriented.
Huge workforce, nobody is really responsible. Long waiting times

friendly staff, but we felt we had to wait a long time, until we could be advised. The consultation itself was very good

Large showroom with lots of vehicles.
Had to wait a long time for consultants despite the appointment. Make a new appointment for a test drive.
Auto industry in crisis?
You couldn't notice here.

The largest in Europe and we made the roof HDG roof technology

Since being rebuilt, one must count on waiting times. Access is only on the Berliner Allee.

Huge branch. Architecturally very nice. Unfortunately, no S class was exhibited. Only a single copy of the CLS.

Thank you for the great advice when buying my new used car. The seller gave us optimal advice and the test drive could take place immediately. Very good service and advice

My vehicle was in the branch for service in January and was damaged there in their ophut, so I contacted the branch, they just wanted to play games with me in order not to have to repair the damage.
The end of the song I now have to file a lawyer for my damages.
Thank you Mercedes!
And you don't even need to comment on this with your feedback mail because I've already tried everything. Customer satisfaction is definitely not capitalized here, they are only interested in the money and I've already left plenty of that there.

In terms of prices and customer-oriented sellers, there is unfortunately no advice here .... only sell quickly .... Service is unfortunately written in very small letters here

Real Mercedes workshop. Everything good and clean after the new building. I am very pleased.

Very bad service e.g. the one employee at the PC looks like she doesn't feel like doing the work and much more, no more nerves to write down. I'll never come here again because I've had much better service at Mercedes.

Make the boy star warranty look miserable. Rated warranty due adjustments / repairs as no guarantee case. A joke -> Every other branch is better and more customer-friendly.

Here you should buy your car, great competent, friendly advice from A to Z.
WE bought and did not look after.

I've known MB Darmstadt for 40 years now. Back then, my father only bought his Mercedes here. I bought a B-Class and a C-Class Mercedes myself in the last few years and so far I am very satisfied. When buying the cars, we received professional advice from Mr. Erdogan: Super friendly, mega competent, humorous, honest, it couldn't be better.
Kudos to the great service team and Ms. Held. She is the sunshine at the reception and always friendly, nice and competent. I now have a new maintenance check appointment for next week and look forward to seeing everyone again. Very clear recommendation!

Little cars in big hall, but sellers do not have time to go frustrated after 30 minutes!

Waiting time for spare parts sales is very important here .. For three minisachen over 35 minutes and it does not matter whether you stand your legs in the stomach! Unbelievable..Arrogance is here gaaaanz great .. had the spent a few euros less for the luxury bunker, you might have been able to hire a few more people !!

Two positive experiences with the Mercedes branch in Darmstadt:
1. 1990 on December 24th. (!) I urgently needed a new headlight lens because I wanted to go on a skiing holiday with friends after the holidays and I broke mine while trying to push the car out of a snowdrift. The car was 19 years old and an employee drove to a sub-camp to get it. All of this for less than 30 D-Marks!
2. Last year in Darmstadt, the keystone of my W-124 (31 years old) broke. I immediately received a new one plus step-by-step installation instructions that were understandable even for laypeople with a little prior experience.

Very nice and competent workshop. I'm curious about the complex after the construction site is completed.

I have been here very well and detailed advice. Very nice and polite staff. I can only recommend this dealer.

As far as I know, the largest Mercedes dealer in South Hesse.

Unfriendly no recognizable service, probably because we wanted only a young star. We had expected something different at Mercedes. So again Audi.