DaimlerChrysler AG, Mercedes-Benz Niederlassung Darmstadt Reviews

Defects in the new AMG E 430 vehicle have not been rectified for about 1 year. Neither answer from Stuttgart nor from DA regarding the reversal of the EUR 115,000 vehicle which has now been in the workshop for a total of approx. 4 weeks. Are simply incapable of correcting serious deficiencies that are decisive for the purchase or cannot / do not want to
In return, you can get an AMG GTS as a tasty follow-up vehicle at a price of EUR 192,000 with a repeated 30% number. as a replacement purchase with a loss of EUR 40,000 in the first year for the existing DA BT 430 vehicle that was defective since the 1st day. Anyone who buys such a grossly defective product fresh from the factory can destroy the money elsewhere or take annual leave for the workshop visits. It is best to always leave a meter-thick file in the car, because it quickly forgets what it is about.
Even the new e-models TAXIS from my friend Gunter in DA are now available
there because of electronic defects and no longer ready to drive !!
The GF in the house disappears at the slightest notice of defects and is not today for those customers who have bought vehicles for decades
more achievable! No wonder with the mass of grossly defective vehicles - the main thing is that they have been sold and cash has been collected!

Very will organised office and staff was also very nice and helpful

Great dealership
From the reception to very nice, friendly and helpful staff
Arrived without an appointment and bought the car!
Definitely recommend this dealership.
Thank you Mercedes Darmstadt

First give out wrong parts and want to exchange 20% processing fee. If 8 days have passed, there is nothing back. Parts seller unmotivated and anything but friendly. These are real rip-offs!

Very nice, new car dealership, friendly and helpful staff.

no reaction to various requests regarding the repainting of my SL!

Do not know what a manufacturer confirmation is and did not want to help me. You did not want to accept that there is a new law. Unfortunately, they did not want to fill out the form for a manufacturer's confirmation of Directive 2007/46 / EC and Regulation (EU) from the Federal Motor Transport Authority. Anyone who needs a manufacturer confirmation should avoid this branch. Very rude discussions at the service counter! Had the feeling not to be taken seriously. I myself am a sales manager in a car dealership and have never seen anything like it. However, the Mercedes Benz branch nearby has issued this to me. They were also smart at the KBA.

It is best to avoid this branch and go to the next one. You will definitely be helped further and are friendly.

The dealership has become really nice and the sellers are very friendly.

very friendly, great service, honest advice and fair recommendations when buying and repairing

I finished my apprenticeship in this car dealership. It used to be punishable at the turn of the millennium and then it went downhill, which opened in a corresponding workshop test of the AMS. Since then, more train is behind it. But one notices also the constant transformation of the group to the coworkers (and former colleagues), in addition the lack of specialists also does not stop before Mercedes. In the past, only those who had a master craftsman's certificate were allowed to be workshop owners. Meanwhile, that has changed.

Unfortunately disappointed.W arrived Saturday at 11 clock and gone at 12.15 without talking to a seller.

After Mainz, Wiesbaden and Frankfurt failed, we were surprised by the service in Darmstadt. Should there actually be a Mercedes-Benz branch where you are treated in a friendly and competent manner?
Test drive with AMG C43 T-Model 4-Matic was possible, then nice conversation with the car salesman. Shortly thereafter, it was agreed, the "young star" AMG should switch to my daughter.

14 days later, the pick-up date.
It's still going well, all paperwork done. Unfortunately, there is not the promised basket, with Mercedes lettering.
Then vehicle handover, we immediately noticed the scratches on the rear bumper, which were not present during the test drive. Then we have to clarify with our seller, who is on vacation until Monday.
Question of the car salesman, whether he should show my daughter something else?
"Yes, can you show us the automatic parking function"?

Answer "No, this is not possible here on the grounds".
* Here is the warning light, then press this button and the car will park fully automatically ", the expert explanation.
Then in the yard to the left behind old C-class T-model. The display shows "Battery of the car key is empty", so once again, the nice lady of receipt, changes the battery of a key and gives a second battery. Too bad the Mercedes did not allow the car interior cleaning, on the aluminum parts, the same stubborn streaks that have already struck during the test drive!
Now to the next gas station, for 100, - V-Power purely. Start vehicle, display "Battery of vehicle key is empty"


Let's see how it goes on, maybe everything turns out for the better. Hope dies last, but huge stones are put in the way.

Good EK transport we are there often and always very friendly

Dear Mercedes-Benz team at the Darmstadt branch,


After our business relationships ended, the new branch was completed.

After a while, a sales representative from the Darmstadt branch came to our house and informed us that everything has got "better" since the new building was built and wanted to win us back as customers. We primarily welcomed that. The sales representative asked if we were ready to buy spare parts at the branch in Darmstadt. We told him in detail why we had to look for another solution. He confirmed this and also admitted himself that a lot of processes did not run properly.

Now we thought we would start again and buy spare parts from the branch in Darmstadt.
Unfortunately, we had to find out that nothing has changed for the better in the organization and the processes.

On February 6, 2020 at 4:34 p.m. we had ordered a spare part from Mercedes Darmstadt by telephone, as this spare part was absolutely necessary to move the vehicle. We informed our colleagues from the Darmstadt branch that we would pick up the spare part and that it is very important because the customer needs the car over the weekend.

The employee confirmed this to us and according to the statement he provided the goods for collection. At 5:01 p.m. and 36 seconds, our employee stood at the counter and wanted to pick up the goods that had already been ordered.Then he got a message from the lady at the information counter that the colleague from the parts service department was working until 5 p.m.

As already mentioned above, this was confirmed to us that the goods are ready for us to pick up.

Unfortunately, the employee returned without a spare part and we had a very angry customer.

Our opening times are from 8 a.m. to 5 p.m. Since we value our customers very much, we have organized a rental car beyond our opening hours.

Our experience is and remains negative with the Mercedes branch in Darmstadt. The customer is not valued at all and the service leaves something to be desired.

We hope that through our evaluation the situation will be read by a responsible person and something will be done so that the customer feels valued at the branch.

I'm very satisfied. Nice personel. Very good service.

TOP! Full 5 young stars from me! A very satisfactory professional advice from Mr. Benic. Thank you for the great service!

Very satisfied from the first greeting to delivery! Very pleasant and competent advice when looking for a new boy star - all my wishes were taken into account and useful suggestions were made. The contact to my seller - even during the Corona period - was just great - very friendly and courteous. I can recommend Mr. Tosun as a seller without reservation! Everything was done to satisfy me as a customer. A highlight was the delivery - my new star was waiting for me under a black cloth - this rounded off this purchase. Every time again the decision for this car dealership will be made!

Friendly staff and a very nice new sales room.

Are many models to choose from in many different colors. From a simple model over station wagon to the AMGs

I was interested in a second car, a Smart Fortwo.
The hotline told me that on Friday afternoons I could just drop in spontaneously and test drive a car.

Once there, the nice employee told me that no seller was free and a test drive is not possible spontaneously. The statement of the hotline is wrong.

In this sense, unfortunately, I could not buy a car in this branch and will not let my inspection of the first car here.

2 stars for the efforts of the nice lady.

A large branch, nice employees, but unfortunately * very long waiting times despite the appointment.

The sales are very arrogant. Because it was 800 km driving for me to look at the car I've asked the salesman to send some detail pictures of the car and the damages. They sent me pictures of the car with alu wheels and some small scratches. When I arrived in Darmstadt the car has no alu wheels, but steel wheels and there were +- 4 very big scratches on the sidepanel. The sales man give me 50,- discount for the wheels and the big scratches. The wheels and repair costs me +- 1800,-.
The salesman told me that I can't buy the car netto (on the phone he told me it was certainly possible), after some days this was possible. So it costs me another 800 km driving!
It took also more than 2 weeks before I got the VAT refund from this Mercedes dealer.
0 Stars for Mercedes Darmstadt, 1 star for the car...

Unfortunately a huge construction site that will last until December.
Despite the construction site and the few parking spaces, we always have a great and competent service.

The dealership itself is not bad, only the brake discs on my new E-Class, had to be changed twice within the first 78tKm. Now comes the 3rd movement on it.
(And completely around)
Shame on Mercedes in such an important spare part. If it were my private car, I would already have stormed in Stuttgart.
Mercedes orginal quality scrap. Wheel tires at ICE and brake discs in the car, are made from one piece. The track has learned bitterly. Let's see if it learns the greedy board at Mercedes too.
ON BRAKES AND TIRES YOU DO NOT SAVE !!!
two-piece pressed discs = No Go.
I'm from VW to Mercedes because I'm ready to pay more for good quality and then THAT
* Shaking head *

Friendly and very good reception, very competent salespeople

Special atmosphere, very courteous employees, dream car found, everything was great, will be back !!

I am very happy about my new vehicle - only the waiting time for the seller despite the deadline was annoying.

Normally minus stars would have to be assigned because service and availability are zero. You are sitting on a high horse!

About one month ago an appointment at 08:30 agreed to the inspection and HU (pickup at 15 o'clock according to the employee). Then came a call at 14 o'clock, that it becomes difficult on this day with the pickup, since one does not get time. There was no alternative addressed and so I asked for the pick later that day. Was then put off at 18 o'clock. All in all not Mercedes-Benz worthy and unfortunately not an isolated case. Two stars for the chic building and the nice receptionists.

The branch is in the middle of renovation work. Beautiful is different.

I wanted to buy a used star and that's why I traveled from far away. The outside of the vehicle was as described, but an unreasonable inside. I have seldom seen a vehicle that smells like that of cigarette smoke. The inside of the vehicle was "messy", the headliner was partly dirty, many buttons on the dashboards could not be operated (probably due to the smoking condition) (!) Because they were completely glued. The engine compartment was sparkling clean. The car was not serviced (vehicle displayed "inspection due"). In addition, the seller told me about repair invoices which the dealership (currently) did not have. It's incredibly bold to put such a vehicle on sale.

I would have expected significantly more from a Mercedes-Benz branch.

I bought my C63 AMG in Darmstadt and felt very well from the first minute on. The staff is very hospitable and has every single one of the 5 star well deserved. It was very busy but Mr. Erdogan took the time and advised me well. I always found the deal fair and correct. That's why I gave my old car in payment. Everything went absolutely smoothly. The big surprise came when I could take my C63 in the transfer hall under the black cloth. I will never forget this extradition. It was absolutely legendary because I also got a matching AMG shirt to my vehicle. A couple of hours later, when I got home, I got an email from Mr. Erdogan with a sensational video clip of all the vehicle delivery that I shared with all my circle of friends. I really did not expect that because I have not experienced it at any other brand. Many thanks to the whole Mercedes Team Darmstadt ..

I have ordered a new car and I am completely satisfied with the service. Many thanks to Mr. Langen for the great advice!

No response, after requesting a vehicle although I was assured a call back the same day!

Be careful, sell used luxury cars (S-Class) for over 45,000 euros and guarantee properties such as TV tuners in the purchase contract.
Then deliver a vehicle with a tuner that has not worked in Germany since 2017 and are not ready to take over a retrofit. As a customer, you are not king here, but the stupid one who has to pay in the end to get the vehicle as it was actually guaranteed in the purchase contract.

Good service, courteous friendly staff. Unfortunately, the prices are pretty much gone.

Modern and very chic branch with very friendly service and good advice!

Service could be better - still satisfied with the performance.

Nice new building with attractive showroom. You will receive polite and nice at the entrance. Unfortunately, you have to wait several weeks for a service. Spare parts are often not in stock so the car can not be repaired for several days.
Otherwise very pleasant atmosphere and nice staff.

A few weeks ago I tried to contact the dealership by email twice because I was interested in an A-Class. Since I have no idea about used car prices, my price expectations were unrealistic (especially since my targeted More

I'm always happy to be there, today it was so far that I was looking for a new car. I fluctuated between Audi and Benz but realized that I am a Mercedes fan. Very nice modern car dealership.

We were there today to test drive an E220d BJ 2017, a Junge Stern. The seller appeared to have little interest in selling the car and in us as customers. During the test drive we realized that the car was in very bad condition. Dirty on the outside and especially dirty on the inside. Rusty door sills and glued window regulators were particularly striking. When we pointed this out to the seller, he didn't seem surprised and just asked if we wanted the car. We were not offered anything to drink, nor did he respond to us. There is a lot here, but certainly not a king as a customer. The best or nothing - in this case, nothing. Too bad.

On the phone a catastrophe, at the parts warehouse very well.

Well located in Darmstadt. Coming from the A5. Parking spaces available for visitors and also accessible on Sundays. Lots of cars standing outside to look at. Since we were there on a Sunday, the dealership was closed.

Big compliment for everything, everything went perfectly, the reception, advice ... everything. Many thanks and always happy

A big compliment to the Mercedes branch Darmstadt. I own a few old-timers now and then something is broken but no problem even if it is difficult is quickly a solution here. Was very courteous served by Mr. Cyralla a great staff and a great customer service. Many thanks Paul Legler

If it fits the schedule, I like to go to this branch. Both with the smart and with the B class. Only for the long wait at the last appointment I deduct 0.5 stars. For appointments with the smart but everything worked in time :-) Also the early delivery and the late pickup speak for the branch.

Despite the construction site, always nice employees and great service. Stay a Mercedes fan

Here, apparently only SALES SALE SALE ...

You are friendly only as long as you have not bought and at this time you can also strive for customers.
After buying a young star, the interest has fallen so far that you can not even expect a recall, -though you had previously discussed that.

All in all NOT RECOMMENDED and guaranteed the first but also last purchase there.
We will continue to buy in Dortmund and the surrounding area (our hometown) where you made promises that were made and discussed before the purchase and you are valued as a customer ... here this is obviously NOT the case !!!

7,000 repair cost offered for a car worth only 9,000. Repaired at another MB partner for 1000 . Rip off.

First a praise to Mr. Hirsch and his team. Certainly a workshop you can count on. Unfortunately there was a reason to complain to another service consultant at that time, Mr. Morgenstern was still the head of the service and therefore everyone and I really mean all problems and complaints to the customer's complete satisfaction were dealt with.

There is something enormously important and good for us !!

Software update completed quickly and to the fullest satisfaction. Workshop staff professional and very competent. The car was in good hands!

The car was great, only the dealership treats you like an enemy when you return it after three years of leasing. At first, a joint check of the car was not possible due to Corona. When looking at the appraisal, I asked myself whether there was a mix-up with the appraised vehicle? Neither I nor two workshops noticed an approx. 1m long scratch during the preliminary check. In addition, there were the costs for worn brake pads, although the car never reported. In consideration of my quality of life, I refrained from going to court. But I can't recommend the dealership.

In contrast to the branch in Frankfurt, a super friendly and warm welcome! You get a drink straight away and take care of our concerns.
Also to be highlighted is Ms. Heinkel, who really advised us very well and made a short test drive possible.
Unfortunately, the vehicle, which is why we originally came, did not meet our expectations. But it doesn't matter that the Darmstadt branch is TOP!
Here you feel comfortable and love to come back.

Very bad experience.
Drive a 2016 Bj GLE 450 amg and have been treated like dirt.

Nobody greets you and only after 5 minutes at the reception was asked "what do I want". You have to bring something like that first.

It is common practice that customers with light skin color are treated better.
For whatever reason.

Conclusion: If you have brown skin and a beard, you don't need to be seen here.

Nice new branch, but nobody wanted to sell anything

Unfortunately there are no public fast chargers for e-cars.

Very friendly staff ... very nice dealership ... gladly again ...

I looked for an E-Class online and found it at the MB branch in Darmstadt. Mr. Leo Benic, as the responsible seller, not only provided all information promptly, but also sent me photos and answered all my questions very enthusiastically, so that the purchase contract could be concluded to the fullest satisfaction. The delivery also went smoothly and all Corona regulations were complied with. I can definitely recommend Mr. Leo Benic and wish him all the best!

Great buying experience .....
from the first contact to the pick-up of my "dream car" C Caprio, Mr. Benic prepared me.
Very competent, friendly and full of vigor, he took care of my requests and questions.
The pick-up of my vehicle made Mr. Benic a highlight. Wrapped in a cloth, I was allowed to reveal and receive my new star.
I felt that I was in good hands with Mr. Benic and I can recommend him as a seller without reservation.
Thank you very much again!
SL

Absolutely disappointing. The sellers in this branch are absolutely rude and incompetent. The team responsible for used cars did not manage to react to e-mails, calls and personal conversations about an AMG vehicle a More

Very helpful specialist staff who deliver clean work.

My Smart had problems (reverse gear) after a check there, which found that all gears go also the reverse gear!
Are you kidding me? Are you serious when you say that,
On the way home I noticed that it wasn't working ... the reverse gear could not be engaged. I paid 143 euros for this!
Allegedly a test drive was made on the factory premises and the gears tested. If that were the case, you should have noticed that the reverse gear only cracks and jerks

I was there twice.
The first time, thanks to ADAC, I was able to specify exactly what needs to be repaired.
Mercedes did not see itself before in the state of the fault (ignition lock) clearly recognizable

The bill was then about 400 more expensive than the cost estimate.
But was then reduced to demand for the amount to still nearly 1000 euros.

The second time I was there because of the leased line. For error checking.
The error was not found. Maybe a cable is off. But you could not see that.
Computer diagnosis without findings. This brought me then the already existing knowledge that the heater does not work and this information costs 188 euros + VAT.

I can only advise anyone not to go there!

Very nice and competent advice in the search for a new car (for the purpose of corporate leasing) it was received on the wishes and suggestions for changes made, which made sense and the offer and the contact were very friendly. Car dealership is modern and the reception is friendly. The appropriate contact person was called directly, with whom I had an appointment and also during the waiting period I was well looked after as a customer. In the end it was not a Mercedes, but the feeling and the service was excellent. The decision against a Mercedes did not depend on the dealership.

After the renovation very high quality and modern design. Nice and friendly staff

On the last day of the "Black Week" promotion (Saturday) 3 (three) hours waiting for a new car seller: in vain. "The next free new car salesman comes to you. Can take a while."
This very friendly reception by guides and plenty of supply of cold drinks and coffee drinks. And with flyer: "Have a look on the internet."
Recommendation: Only go with appointment.

Got my car, no no Mercedes there for inspection. I was informed in advance of the costs, which I really liked. On the bill, there was a 20% discount, which I liked. Addendum: now everything is new, but the first thing I noticed are the long ways, from the parking lot through the sales room and then only to the switch, that was a bit shorter, namely to the door and there was the switch not far. But maybe I think that's too tight, and it has to be that way. In any case, very impressive the new building, with cameras at the entrance.

When looking for a new Smart, we landed at Mercedes in Darmstadt. There we felt comfortable from the beginning. Mr. Gotthardt has advised us in a very detailed and friendly manner. We received our car for a fair price and the checkout process worked quickly and smoothly. We are more than satisfied with the care of Mr. Sven Gotthardt and have therefore recommended him and the dealership to friends. We would always buy another vehicle here, as we have only had excellent experiences. We wish Mr. Gotthardt & Team all the best and thank you for the top service.

"Welcome to Mercedes Benz" is said by the nice ladies as soon as you enter the building, a great impression and this will last until the last minute. I was looking for a smart second car. My initial fears of being a customer 2nd class has not been confirmed at all, here you are taken seriously. My salesman Mr. Emek Erdogan I can only warmly recommend, from the first minute to a super nice communication and advice at all levels, Mr. Erdogan was always immediately available via phone or email, all negotiations and arrangements were to the complete satisfaction with enormous adherence to schedules respected. Mr. Erdogan is more normal in the Mercedes area and could still answer all my questions about smart. At a new appointment regarding an AMG for my wife Mr. Erdogan unfolds all his knowledge and knows even the smallest details. I have already bought some vehicles from other manufacturers and have to say I've never been as a customer as "the king" as in this dealership. Many small details make it easy to feel that special something. Clear recommendation and myself was certainly not the last time here!

With friendly staff it is, if you do not buy not far away.