tried today, on 13.12.2019, to get a price for a r...

tried today, on 13.12.2019, to get a price for a repair by phone.
my first call was at 9:45 a.m. and according to "pastoral care" there was no service representative available, but I would be called back.
2. Try an hour later. same info as the first time.
now after 3 1/2 hours i am still waiting for the call back.
that's how customer care should be, congratulations.
this branch is probably doing too well.
To put it mildly, an impertinence.