ATTENTION CUSTOMER THREATENS WITH ORDER.

ATTENTION CUSTOMER THREATENS WITH ORDER.
My negative experiences with the Mercedes branch in Darmstadt.

After I received a few personal invitations from the new Mercedes branch in Darmstadt, I went there once on Saturday to see a Mercedes GLC. I have to say that I bought my E-Class there.

First impression a really new impressive building and optically very attractive. But as it turned out, this is a pure facade and by no means keeps what it promises. After walking through the spacious rooms for about half an hour
after looking for a competent person, I gave up. There are two sellers there on a Saturday who of course had no time because there was a long queue. Well, then without a seller and I wanted to take a look at the GLC, including from the inside. Who thinks that this is possible in such a large car dealership should be said far from it. All locked !!!!

Then I discovered two ladies at the reception. So I go there and ??? Well, not that easy to get into conversation with these ladies. One of them was busy with her coffee cup and the messages on the cell phone and was in no way accessible. The other then sullenly deigned to start a conversation with me. My question was whether I could take a look at a GLC? The only one in the exhibition was unfortunately locked. The somewhat annoyed answer ... IT'S SOLD. OK, something like that happens but there are so many on the site what about them? Answer: Only works with a seller. Well, yes, but they don't have time.

I just want to take a look at the inside of this car. Answer: Don't just make an appointment with the seller. And you already suspect it. The GLC in the exhibition has been sold, it cannot be opened. My answer: Why is it still there? They could have put in one that wasn't sold outside. I expect from such a large car dealership that at least one vehicle of every model can be viewed. She is not responsible for that. A really great help. I then dared to address one last question. Can't you even inform the management that a vehicle should be available for inspection at least in the show room? Prompt answer: She knows that. Great, I knew it too and gave up.

So Darmstadt has definitely lost me as a customer. Well done.!! A visually great dealership that specializes in rejecting potential customers.

That's how you do business.