I love Custom Security. From installation to the service and everything in between - all of my dealings with them have been absolutely wonderful. The fact that they are local and my alarm is monitored locally also means a lot to me. I also will say that I do sleep better with my alarm on, because I know that if anything happens they've got my back and will get the help to me that I need. I highly recommend Custom Security Systems.
Salesman and installers very courteous and personable,felt like family inside my house done a great job. Thank you
Custom Security installed cameras at our business and we could not be happier. The salesman, Jason, was incredibly helpful suggesting what we would need and different price points. The installation manager, Duane, was very patient explaining to us how to use the software as well as the app and the technicians, Austin, Rivers, and Trevor were very polite and cleaned up after themselves. I would highly recommend Custom Security!
I ve had custom security for years and they never cease to amaze me. They offer so many new items now and the customer service is AWESOME. Jared, a installation technician, just left and it s like we re family. He made the entire installation process so comfortable and reassuring. Thanks Jared and the entire Customs Security team.
The representative was not only very knowledgeable but personable and friendly. The problem was corrected quickly without major inconsistencies. I m completely happy with Custom Security.
I was looking to leave custom security because I no longer felt secure. I was talking to other people who had more security for less money with other companies. The tech helped me to look at my security. think about economical upgrades and sold me on Custom Security again. He was awsome. Thanks
Custom security made my home secure and heavenly. I love that they have a certified alarm center to answer all my alarms. All of their systems are high tech. If you re looking for a secure one alarm you should pick custom security. I had a vivint dream that I was broken into but when I awoke I was happy that I had custom who seems to protect America. Weather your inner parish or out of parish choose custom.
I have nothing but positive experiences using Custom Security. Installation,equipment, and customer service has been on point and exceeded our expectations.
I had a billing issue. After discussing with their representative, Custom Security addressed it fairly to my satisfaction.
Excellence customer service and very friendly technicians that spend the time to make sure everything is done correctly.
Very happy with service. Would recommend for home or business.
Jason Scott was very helpful. He ask if I had any questions or concern but he already explain everything I needed to know without me asking any question.
Thank you Customs Security for providing excellent equipment in our home and helpful customer service. Corey Spano almost always provide a rapid response time to any of our requests. He has the willingness to compensate for errors and provides feedback to any of our concerns either positive or negative. Not to mention getting in touch with a customer support rep is also a frictionless process. Over-all, any recommendations provided to our specific needs are useful.
I've been with Custom for several years and extremely happy with their service. I like that they are progressive with new technology as well. My sales rep Corey Spano is awesome to work with and extremely knowledgeable.
My wife & I love our Custom Security system! I recently called and spoke with Kory and she was extremely helpful & informative. Great customer service!
The guy who came and reset my camera was very professional and very friendly! Great sence of humor
These people are fast. They care about your business.
Custom Security has been landmark in Baton Rouge and surrounding areas for many years. I continue to entrust the security awareness and innovation of this company. Even with advancement of technology, custom security continues to have a leg to stand on. Thanks for protecting my home!
Jason was very helpful during the installation process!
I have Used Custom for years and have always received top notch, prompt and caring service. Calls are immediate after my alarm is set off, any issues I have are fixed right away and after seeing the facility in person, I 100% feel safe and comfortable knowing Custom is watching over my home, family and belongings.
The best service I've experienced. I had another company in the past and did not really know if I was truly monitored, but Custom Security has been very helpful and are very informative about their equipment. Love this company!!!
We updated our 16 year old alarm system. Our sales guy and installation guys were very professional and thorough. They were running.a little behind schedule but kept me updated to the time they would arrive. They each left business cards and told us to call anytime, day or night if we had any issues. I would definitely recommend Custom Security.
Technician was very professional and solved the problem we were having.
Jason was very helpful and willing to answer all my questions and walk me through the entire process. I am very satisfied with the service so far!
I have been with Custom Security for a long time. My family and I have always been very pleased with our alarm system and the service that we receive. There are many alarm companies out there, but I don't think there are any that can be this one.
Quick, efficient, very easy set up! Price is very competitive.
2 Words CUSTOMER SERVICE!
We have been clients of custom security for 10 years . Bryan Golden was involved with installing our security system from the planning stages of our home building and still today is our go to man to call. The Customer Service is outstanding which leads to the Customer Security being outstanding. It s always a pleasant experience dealing with any of the custom security employees who are always courteous and knowledgeable. Thank you Custom Security for 10 great years of service !
Helen and Andy Dupuy
From the initial contact with Custom Security through the installation, everyone was very nice and professional and they saved us money.
Custom security is a great security company. They are always quick to respond, happy to answer any questions, quick to get service orders in and easy to work with when getting additional products or setting up a new system. Bryan Golden was easy to work with this last time!
Very trustworthy company! Always calling to update me when things are being worked on in my area. Very helpful and fast service! Definitely recommend.
Fantastic customer service. Always available for my needs!
Brianna is the best!! She is so professional and courteous!!
Bryan was very nice and extremely knowledgable. He easily answered all of our questions and made great reccomendations
I would recomend custom security to anybody out there looking for a security are cameras. Brett Foles is a very hard and smart worker. He was on time he is clean. All and all very professional at what he does
Excellent service!! Very easy to work with and the support is great!!
Brent and Alyson were very neat, pleasant and polite. They were very professional and worked great together as a team.
Brent explained everything to us as many times as we needed.
We are highly satisfied with their service.
The service I received today was Excellent I have never been disappointed by Custom s such a great company.
I Absolutely love being a customer of Custom Security. Always helpful and fantastic customer service!
Long-time customer of Custom Security. Recently purchased new home and Custom worked with me to get us back up and running! Both Westley and Kyle were knowledgeable, thorough, and efficient. Great experience! Great customer service!!
Shannon provided exceptional customer service. I look forward to utilizing your product.
Service was great and tech was very knowledgeable about equipment hope to use service for years to come.
They were so professional. And on time. They have always been very friendly on the phone and when they came out to add a new system they were just as friendly. They ran the wires thru the attic so I don t have to see them. They talked me thru each screen and each camera. They asked my opinion on where to place the cameras. Brent. Allison. And Keith. Thank y all so much!!
It has been a wonderful experience securing my home and family with Custom Security since 1992. Custom Security employee work ethics and professionalism are second to none, from the call center, sales staff, the installation guys, service guys and their administration.
Custom Security has proven time and time again they can handle any problem or installation. Technology has changed a great deal since 1992 and Custom Security has shown they can meet the needs of any security measure making my home and family their number one priority. What makes it even better is they are locally owned and operated.
I can t thank Custom Security s staff enough on what a wonderful job they are doing and all of the pleasant experiences, making sure we are secure in our home.
Great service they went all out for me ,I highly recommend !!!! Local company with fair pricing friendly workers they wanted my business but treated me like family
I have been with custom security for 7 years now. They have always provided quality and fast service. This is a great company and would recommend it to anyone!!! Taylor White is the best dispatcher! Always very kind and professional.
The installers are professional, knowledgeable, helpful, etc. A++ service. I will recommend Custom to my family and friends.
Wesley was great. Very knowledgeable, high quality, fantastic customer service, and made sure every thing was working properly.
Local, personable, knowledgeable, professional. I would use anyone else. Been a customer for over 30 years
Very Professional! Excellent Pricing! No gimmicks! Highly recommend.
Very happy with service so far. Shannon was an awesome technician and was very friendly.
From the first phone call to Jerry ,through the whole process when Jason came out to set up my alarm system, it was extremely pleasant and they answered every question I had with no hesitation!! I look forward to doing business with them for years to come!!
Knowledgeable sales rep., friendly! Good local company.
Shannon was professional, courteous and knowledgeable.
I had a great experience. Jared took his time to make sure everything was installed properly and explained everything thoroughly. The customer service was excellent and I am very pleased. A great first impression!
Custom Security Systems is the BEST. I have had them for several years and has never had a problem. They are on top of their service and is always ready and available when I need them. Their Customer Service is one of the best. Each and every person is very professional, knowledgeable and extremely helpful. I always recommend Custom Security Systems to anyone that is interested in obtaining security services. I am a VERY SATISFIED customer.
Excellent service, knowledge, and professionalism by Jason, from Custom Security.
System working fine, doing what it is supposed to do.
Thanks.
If you re looking for a highly reputable and very trust worthy Alarm company go with Custom Security, if you are already with Custom Security, don t consider switching, stay with Custom Security, you are already with the best alarm company out there. Custom Security is rated A+ by the BBB. This speaks volumes. They ve earn it the right way. Most importantly Custom Security is a honest and very reliable company. They offer affordable fair prices for quality alarm systems to fit everyone's budget.
I ve been with Custom Security for over 15 years... yesterday I allowed another security company... ADT to come into my home to show me their system. What a huge mistake I made. They went over the items in the security system I would receive if I signed a contract with them for only $27.99 a month. No other out of pocket cost to me except for the installation fee and they would give me a $100 Visa card to cover the installation. The ADT tech laid out all the system components for me to see - window and door sensors, motion sensors, smoke and fire sensors, key remotes, outdoor siren, and their keypad. She then said she wanted to show me how each part of the system worked. She removed my keypad from Custom Security stating she would now be able to show me how their system works better than any alarm system in the market. Once she had everything set up and showed us how it performed... She then started talking about the Cost for this system... this security system went from no outside cost to me to over $6000. I immediately told her this is not what I was told - I verified several times through their 1-800 #. She explained that when you call their 1-800 # that some of their people will tell you this so they can sign up more people. I told her I can not trust this company and we do not want their system. We ask her to remove everything. All of a sudden, the $6000 plus some system dropped to a little over $4000 we said no and please remove everything then the system dropped to $480 because they wanted to do right by us because I was told false information. We said no, remove everything and put my Custom Security Keypad back and connect it. Keep in mind, she is showing us how their equipment works, we have not agreed or signed a contract. My troubles were not over yet She then informs us that she can not put our Custom Security Keypad back. She said they do not train us on how to put it back. Why didn t she tell us this before removing it to show how their equipment worked?? I was furious. We would now be without our alarm working. I immediately called Custom Security and explained to them what had just taken place. They sent out a tech Tony promptly to put my keypad back on and get my home armed again. Custom Security had to also replace the box because the ADT tech damaged it. We learned a valuable lesson from this horrible experience. I am sharing our experience in hopes of preventing others from going through the same thing.
I have the up most respect for Custom Security. Thank you Custom Security and Tony for coming to our rescue so promptly. Your service and the way you treat your customers is outstanding. We most appreciate all you have done for us. We are Custom Security customers for life.
Custom Security is a great company with wonderful customer service.
I have my business, home and son's condo with Custom Security. All on my phone and easy to control everything in the palm of my hands.
John Broome was my sales person and the installer was quick and had everything working in a short time and they were on time.
I was very pleased with my service from Custom Security. Very professional installation and extremely informative. I would recommend them to anyone.
We have been with Custom Security since 2007. Never imagined we would need a security system until our home was burglarized. I must say we have been very pleased with our service. Whenever the alarm is triggered no matter what time it is, they ALWAYS give a courtesy call to insure all is well. We love the personal service!!!
Jason was very detail oriented and assured my family and I understood all of the system's features. Setup was simple seamless and time efficient. Thanks Jason!
The services you could ever ask for. The technician are polite and extremely professional. They came out and was prompt and worked swiftly to get my services installed and up an running. We call the respond very quickly with any problems you my have. They dispatch operators are on they job as well. If you alarm goes by mistake or low battery cell they are calling in a matter of seconds. I would recommend Custom Security to Everyone. I appreciate Custom Security, you have a customer for life!
Custom Security has been servicing our multi-family property, Turnberry Place Apartments, since 2001. From installation to monitoring, service and yearly inspections we are always pleased with their friendly and knowledgeable staff. We highly recommend Custom Security for all of you security services.
Westley did an amazing job making sure I knew Everything I needed To know about my new system.
The service technician was knowledgeable and efficient in his work.
Excellent customer service. Mr. Steve answered all of my questions and made sure I understood everything. He was very nice, knowledgeable and thorough. He even brought my garbage can in from road. Great guy and great company!
Great service from Custom security. Thanks for getting us hooked up.
Kooby and Dylan did a great job at my house. Very knowledgeable and very savvy.... didn t take long.... would recommend them!
Prompt, courteous, informative. Best company I have ever worked with.
Awesome Customer Service. Very happy with installation and service. Tommy Hodges is always there to help us with any and all issues we may have. Appreciate all the immediate responses we receive from your company. Keep up the good work!!!
Great service. Punctual installers. Prices are great. John Broome is an honest and a great salesman
When we built our new home we were overwhelmed at times of when certain processes needed to be completed. We had contacted Corey Spano at Custom Security and he came out and personally told us his honest opinion of where everything should go, inside and outside cameras! They camera system has been amazing that he also recommended. The kids can play outside and the way Corey designed our system, we are able to watch them go from the front, side and to the back porch all on our living room TV! The convenience of being able to disarm/arm our alarm from are smartphones and apple watches was a feature I had no idea we would use daily! I love that we have it set to text me every time it s disarmed and armed, or sounds the alarm when I m not at home. Corey really went the extra mile in ensuing we had everything we needed. Their installers were also professional and were courteous to the fact that we do not wear shoes in home! We recommend Corey and Custom Security on a regular basis. They have our business for life!
We've had our alarm system with Custom Security for over 25 years. We didn't hesitate to meet with them once they began providing camera services as well. A big thank-you to John at Custom Security for sitting down with us and listening to our needs and wants, then providing a system to meet both our needs and wants. The crew he sent was professional and worked hard as it took two full days +. Our camera system is top-notch and we feel confident with the services provided from Custom Security.
Have had them for years and couldn t be more pleased. Any time you call they are very thorough, courteous and professional, especially Rasheeda. Thankful for their customer service and the peace of mind knowing they re watching my home.
Custom security are the best at what they do.They are the best around
I love this company. They have wonderful customer service. Everyone I have spoken to has been considerate.
I have been with my previous security company for at least 15 years so moving here from Lafayette I had high expectations. These guys have been great, we re very helpful in setting up my service and making sure that the current system was ready to roll. I am glad I have found a great company locally and am able to support a local business.
We love custom security. The customer care service has been amazing, from the phone operators to the installment guys. Highly recommend them to everyone I know.
The technician was very professional and courteous. The work was done perfect the first time. Excellent!
Call center is very responsive , courteous and friendly. They definitely make sure all needs are met and their follow up is the best I ve seen in today s customer service world. Definitely recommend !!!!
2 guys were very professional in the performance of the install. Gave me all the information about the system. They went over the app and operations in a manner that was easily understood.
I have never been more pleased with a company's customer service, as I was today! I spoke with Caitlin for the duration of my call and am beyond pleased. She answered each of my questions, in full detail and was sure to listen to every concern I had. With my work schedule and the way I worry, Caitlin went above and beyond to make me confident in Custom Security and their services!!
I can't wait to do further business with Custom Security & Caitlin!
Excellent service and expertise!
They came out quickly and did a great job!
They even took time to be sure they had fixed the problem and lackings of the previous company!
I m very satisfied with the system and care!
Also I like knowing the local people I ve charged with our security and that they are a short distance from us.
I have had real good service during my time with Custom Security. Even though I have had very few problems or requests for help or info, everything was resolved quickly.
Thanks Custom Security!! For having great people like Mr.Donald Brown service my home he was on point with everything, I do feel Custom Security is the best system you could ever have. THANK YOU!!!!!
#1 in customer service and reliability. Custom Security is the reason I can sleep at night, even more so now after a recent attempted break-in. I love that I can call them anytime and speak to someone right here in BR. In a nutshell, if you want peace of mind, you want Custom Security.
The Custom Security representative, Jason, arrived exactly at our appointment time. He worked very efficiently and professionally and was very knowledgeable. We had a great experience with Custom Security and recommend them for your security needs.
Brian was a great help in setting up my camera system and went above and beyond in making sure that we are satisfied with all of our home security needs.
The guy that came to my home today was very helpful nice and kind
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