Crowne Plaza Liverpool City Centre Review

Lovely hotel, great facilities..very relaxing night away

Very good way to relax or party for function suites. Beer a little expensive but it is a hotel

Expensive but well-located hotel with a 10 minute walk to the town centre and 5 minute walk to the Albert Dock. Windows don't open in the rooms so expect to use air conditioning, even in winter, to reduce the room temperature.

New, beautiful and riverside. Convenient for sightseeing.

Absolutely amazing! The breakfast is lovely.
Although the alarm went off last night Ben did the upmost to help everyone such an brilliant member of staff! Demi and Jacob are such beautiful members of staff as they care for everyone at breakfast AMAZING LOVED EVERY MINUTE IN THE CROWN PLAZA

Great hotel, great food, very friendly service. Highly recommend.

After a terrible night at another hotel (malmaison) we packed our bags and booked an executive room at Crowne Plaza. What a fantastic hotel, it has it's, own parking, the staff are very polite and helpful. We were greated at the door and they even had a room ready early for us to check in after our previous bad night. The room was great and even had complimentary drinks and snacks unlike Malmaison. The view from the room was beautiful. We decided to order room service and the food was restaurant quality. Traditional breakfast is brought to your room unlike some who only offer continental. I would recommend this hotel to anyone. If like us your looking to stay in liverpool for the first time and worried about finding a hotel, book this one and your guaranteed to have a pleasurable experience.

Very comfortable beds, friendly staff and very clean.

Fantastic place to hold an event. Team are amazing and all of them bend over backwards to ensure everything is first rate. Food is gorgeous... Love it

Nice place friendly staff but insanely expensive for what it is!!!!!!!

like the place though however I used to work there therefore wouldn't recommend

I really like this hotel, it's in a great location and the rooms are a good size. We got excellent views. As an ihg spire member we've stayed in quite a few ihg group hotels, especially in Liverpool, and I consider this one of my favourite hotels. Great staff, keep up the good work.

Amazing location, big meeting room, all the facilities you could ask for. Very helpful and polite staff. Would definitely recommend.

Had a wedding here. The hotel was beautiful and placed on the docks. The hall is well sized and easily accessible through the car park and main entrance

We had to accommodate a wedding party, and (at very sort notice) give them dinner the night before the big day. The staff were all tremendously friendly and helpful, and made it all very easy.

On the day of the wedding, taxis failed to materialise and Mike (the concierge) jumped into his own car and drove guests to the church.

The guests came back to the hotel late that evening and their attempt to drink the bar dry was treated with immense patience and good humour.

Lovely hotel, great location next to the Mersey & Albert Dock, lovely staff & breakfast.....

Friendly, well appointed hotel. Newly refurbished restaurant very good.

Great location. The room for members to have a drink in lacked an outside window and the seating could have been better laid out. But overall a great place to stay.

Premium hotel in central Liverpool. The rooms are well equipped and comfortable - one of the better hotels in Liverpool.

The rooms contain UK plug and USB charging points, instant coffee and tea facilities, small complimentary snacks, a TV with a good amount of (English) channels, a work desk, an iron, bathrobes and a safe.

The hotel has a restaurant and a bar, and the buffet breakfast also offers a great selection of food and drinks for a hotel in Liverpool.

The hotel is also attached to a well equipped public gym (complimentary access for people staying at the hotel) with ample cardio and weight training equipment as well as a pool, jacuzzi, sauna and steam room.

Great rooms, hospitable staff, fantastic food, (compliments to the chef). Stayed for three nights, wanted to stay for longer, pool is great and the jacuzzi is nice and warm.

Conference rooms were a good size, good temperature and facilities excellent. Staff polite and friendly

Why is parking so pricey for guests and visitors! We came as part of hospitality and parked somewhere else because prices are a rip off

Room was small for cost but the facilities are decent

Regularly stay here for business. Great location, complimentary on site parking, staff are always friendly and helpful and rooms are clean, tidy and comfortable, with great views over the dock.

We were only there for 1 night but the place is lush, pool, sauna and steam room were beaut too. Great area too, very close to everything.

I cannot put into words how incredible their customer service is. If you are not happy with something, just let them know and they will fix it. I'm a bit of an awkward customer (!) yet they still listened and acted on all my requests.

I am completely 10/10 satisfied.

If you aren't, they definitely work really hard on making sure you are, including some free items brought to your room (eg dessert and drink) and even a complimentary dinner for me and my colleagues.

All members of staff have been genuinely friendly and happy when I have spoken to them. I actually travelled for work and they helped to make me less stressed just by good service.

Some particularly outstanding service:
Jody (arranged for brownies and ice cream with extra ice cream, double whisky, to be sent to my room)
Laura (arranged for complimentary dinner for me and my colleagues and confirmed we could have absolutely anything!)
Sue (best member I have come across at a spa. Lovely to talk to and highly professional)

Next time I am in Liverpool I will definitely be booking here again.

This hotel raises the standards for other 4 star hotels in the area. Excellent location by the docks and the health club is outstanding.

My partner and I went here to take our 3 month old son swimming. Everywhere was clean and fresh with friendly staff.

We had afternoon tea for a hen here, they were very helpful and friendly, enjoyed it a lot, lovely hotel also and clean

Great staff, helpful, great room and brilliant view fae my room.

Everything you could want from a city centre hotel. Well placed, on site overnight parking fourteen pounds a night, very very helpful reception staff at a well staffed reception desk. Child and wheelchair friendly. Clean, modern, overlooking the sea from some rooms.

Good hotel at a good location with good views towards the ships. The rooms are spacious and quite. I didn't had any disturbance during my stay. It also has spa, swimming pool, sona and jacuzzi with restaurant inside. The rooms power plug sockets had usb socket embedded in it which is nice and you could find plug points near the bed which convenient as well. Overall, nice place to stay!

Cozy hotel, adequate rooms, but spend a little cold last time. The heating was not going very well, and in the toilet it was a terrible cold. For the rest, quite well. Good breakfast and very attentive, friendly and friendly staff.

Fabulous hotel with great staff in a good location we had a room with a view of the waterfront rooms big and spotless to great hotel

All staff friendly, easy parking, good location, nice hotel, nice room.

Came here for a Work IHG Event. Brilliant staff and Fantastic waiter service

Location was great. Swimming pool in yhe morning after breakfast was a must.

Great service at reception and in the breakfast room. Very friendly staff

I went for a business awards event. Very well organised. Good room, just the right size for the numbers. Food was very good. Great atmosphere.

Great Hotel and location. Club lounge not up scratch, very small room and poor nibbles....been in far better.

Very good service, excellent room, extremely comfy beds

What a refreshing surprise. From the moment we arrived it was a fab experience. Great leisure experience, clean rooms, top quality breakfast and all reception and housekeeping staff couldn't be more welcoming. We will be back!!

Room, service and location were all absolutely fantastic. A small walk to Liverpool One and right next to the Liver Birds. Would highly recommend.

Perfect place for a city getaway. Located in the heart of the city and overlooking the sea view, lovely staff and delicious food...simply amazing!

Customer service is exceptionally courteous and friendly throughout. Our bathroom, however, was a bit outdated - shower over bath and curtain not what you would expect for a room at this price, and (maybe just our experience) couldn't get on with the pillows, in spite of the vaunted 'pillow menu'. Sorry - knocked a star off , - should be one and a half really .

Great location, service and rooms. Perfect for access to docklands and city centre. Staff are really friendly and helpful. Rooms (at least the upgrade ones) have nice touches to make you feel at home like robes and aromatherapy spray to aid sleep. Aircon controls were a bit vague but that's a small issue.

Perfect location for the docks. Lovely room with very comfy bed. Full breakfast buffet was good and included veggie options.

Michelle the legend at front desk look after you like a melbourne cup favorite.. rooms nice size and clean

Great location easy to drive too nice dockside location good all round facilities safe parking.

Great place. Perfect position for city centre, museums, waterfront attractions, shops. Sightseeing. Great.

Amazing hotel! The beds are the comfyist we've experienced... 5 stars.

Fantastic wedding here. Lovely rooms and great staff. Had a brilliant day

Hotel lovely, food lovely, clean excellent, people were brilliant, we met some lovely members of your staff, nothing was a problem, they are helpful happy and customer service was great, my only (if you can call it a complaint) was my bed and pillows were so so hard, but I could have asked for a softer pillow, which I noticed in your book had I read it before, would I stay again YES, would I recommend your hotel YES thank you for a nice stay

Great central location with good food and nice pool area. Excellent staff how couldn t do enough for you. Would highly recommend it

Friendly service staff are lovely they carnt do enough for you. Xx

Lovely hotel in a lovely location with nice friendly staff.