Crown Honda of Southpoint Review

As a woman who knows little (and cares less) about the mechanics of a car, I usually feel that I'm being ripped off when I buy a car or take my car in for service. But that's not the experience I've had with Crown Honda at Southpoint. From Sales to Service, they have made me feel like a valued customer by educating me rather than taking advantage of my lack of car smarts. The Service Dept. is top-notch, and I love the ease of making service appointments online and the extended service hours, which means I don't have to take off work to have my car serviced. I've needed only routine service (oil and air filter changes) because they've kept my Honda working in peak condition.

Crown Honda of Southpoint runs an unethical and sloppy service shop. They used gasket glue on a $20 intake hose instead of replacing it - And this on a $2429.79 repair bill. Result was a hazardous to drive vehicle. Do not have your car repaired here.

Wife arranged to have the timing belt replaced on her Honda in Oct 2019. Cost was about $2429.79 for a repair that should be about half that. The repair was done in 5 hours and billed out as 8 hours. Their explanation was that time was billed per repair, not actual time. I will say they turned the car around quickly, and it was ready the next morning after a 5PM drop off.

I never use the dealer, and do most car work myself. This repair bill became a point of contention between my wife and I for several months. At the time of vehicle pickup, I made sure to go through the bill with the service department in front of my wife so she could see just exactly how they were taking advantage of us. Billing 8 hours of time for 5 hours of labor is a business model I aspire to.

Months later, her idle is wonky. Vehicle finally stalls at a light, so I take a look. I plan to clean the MAF sensor and just take a look at the air filter. While doing that, I see a big crack in the air intake hose. It looks melted. Well, there s the idle problem, I say, and go buy the part for $20.63 from Advance Auto. (Pro tip: Buy online and pick up in store Usually saves you at least 20%)

I pull out the old hose and note that there s no clamp on one of the auxiliary intakes. Weird design, but whatever. New part includes a clamp, so I put it on. I m cleaning up and find another identical clamp sitting in that little well by the windshield wipers.

Now I m starting to see what s up. They had to take the intake hose off to do the timing belt. The car has been nowhere not so much as an inspection since it was at Crown Honda. The hood hasn t even been up, so the loose clamp has been riding around this whole time.

The clamp isn t a big deal - Guys forget parts, I get it, I ve done worse. But let s get back to the air intake hose. I take a closer look at the cracks. There s one along the bottom, and it looks typical. Dry rot, the thing is 10 years old, not surprising. The top crack, tho It isn t melted. It s got black glue all over it. Like someone glued it together with gasket sealant. Because that s what someone did.

What the hell, Crown Honda? What kind of pressure are you putting on your techs to allow them to do this kind of shoddy work? Who looks at a $20 part and says Glue it and get it out the door ? How is the skilled tech who does a job in 5 hours (while billing for 8) the same tech with the tube of gasket sealant and a dry rotted air intake hose?

Does that attitude go throughout your organization, or is it just the service department?

I don t think there are acceptable answers to these questions. I think people should go somewhere else to have their car repair done. I don t trust Crown Honda of Southpoint to repair the vehicle my kids ride in, and neither should anyone else.

I ll never know if the water pump was even replaced.

Crown Honda is an excellent car dealer to buy a car from, they went the extra mile to help me program my phone and they also explained every detail about how, the Honda CRV-SE, operates. Justin Dietz is a personable, smart, and honest sales person, who did not pressure me to buy my car. He even drove to my house to pick me up so I could look at the new line of cars. Overall, I was extremely pleased with my purchase. Honda is a quality car that runs well, you'll never go wrong by choosing a Honda!

I purchased a 2018 Honda Accord from Julian. He was very imformative & knew everything. The buying experience was easy and fast. I ll be back. I m loving my new car.

I love the way they utilize technology to reach out to you about your service. I was able to see exactly what the tech found wrong and I could approve the work right from my phone. The work took place in the time frame they said it would. I was very happy with the visit.

I recently got a full service on my Accord at the Southpoint location and Tim Stoneking was extremely helpful with all my needs. He responded back, even on his days off, immediately if I text him with concerns. He made sure I understood exactly what was needed and being done to my car. The entire staff there was very delightful and made my experience easy and with competitive pricing! Highly recommended. I m so happy with my car

Whenever I have to get my CR-V or Civic serviced, I go to Crown Honda. The customer service is always a pleasure and if you are money conscious, let them know and they will work with you. Talk to Charlie.

Went in to get my horn fixed. $900 worth of "urgent fixes" (and 4 days) later, I drive away from the dealership- when my steering wheel shudders, and my steering goes out. Driving away, after THEY called ME saying it was ready.
I inch my car back to the dealership, and another 2 hours for them to "sync my steering to the computer", and I can finally take my car home. They totally fixed my horn, though...

Hondas are awesome cars, but get yours from literally anywhere else. These clowns messed up everything short of not giving me the car I paid for. Never contacted insurance, gave the DMV the wrong address so I never got my bill for registration, gave HONDA FINANCING, their own financing company, the wrong address so I never got my first bill, and the sales person I dealt with was incredibly pushy, rude, and unhelpful in trying to help me find the car I actually wanted just because it wasn't on their lot. 100% not worth the headache, go to another Honda dealer in the area.

Took car in because tire warning light came on. They found problem and fixed at time they said car would be ready. Also did multipoint check of car to be sure it was okay. Tires under warranty so they did it all with no charge.

The only cars I've ever owned (all 3 of them) have been Hondas.The 2 newest ones, I bought from Crown Honda of Southpoint. Most recently, I was looking to trade in my 2007 Civic for a 2013 CR-V. The sales person who helped me was Jason Linhardt. He was very knowledgable about the car and also showed extreme patience and kindness throughout the whole process. After going back and forth with the finance guy, he made sure that I got exactly what I wanted for the price I wanted(more or less) . In addition, since I bought my car later on in the evening, I was not able to get the cleaning/detailing done that usually happens, so I had to bring it in the next day. Jason took the time to drive me back to work himself, as the courtesy shuttle was running late.

I definitely recommend JASON LINHARDT and Crown Honda. He made this a worthwhile experience.

I ve been taking my vehicles to Crown Honda of Southpoint for about ten years. Kelly Alston is the reason I keep coming back. He is professional and treats you like family. I tell all of my friends about him and the quality a service his team provides.

From Sales to Service, they are all polite and professional. They went above and beyond our expectations. Cannon was our sales manager and he made it all happen along with Tim Kirkpatrick.
Thanks!!!

Purchased a vehicle in under 3 hours on a Saturday!

Mixed review. 3 Stars. - Mistakes and a long wait.

I took my Accord to Crown Southpoint on 7/30/16 just to have a replacement valet key made. The price was good. However, it took 30 minutes to get through the line just to drop the car off at 8:30 a.m. on that Saturday morning. They kept the car all day, calling us at 4:45 (15 minutes before closing) to say the car was done.

The original key and new valet key worked. HOWEVER, no one told us they needed ALL the car keys when they cut ONE new key. The next day we found another set of keys no longer worked.

We had to take the car back on 8/6/16 to have ALL the keys reprogrammed so they would all work. It took 1 hour and 35 minutes to work our way through the line of cars to get into the service bays. This time all the keys were programmed correctly and they did not make us pay again. This time they only kept the car about 4 hours.

HOWEVER, they should have told us the first time that they needed ALL the keys. They also need more service agents to check in cars being dropped off. It should not take more than 10 or 15 minutes to drop your car off for service.

3 stars.

Gerald Butler was very friendly and easy to work with, as were the rest of the staff. Getting your car serviced isn t fun, but they made it better.

Dropped my car off there on a Thursday night and they completely forgot to service it. Kept calling and apparently the guy I left it with was out that day so it just sat there all day long and I was stuck without a car. Did get it back first thing the next morning once they remembered it, after I had to call several times. Oh yeah, they wanted to charge me $2500 for four tires!!!!! Ended up getting them at Sam's Club for 500. If you have a Honda go there for the free diagnostic service and take it somewhere else and save your money ( and your time ).

Worst Experience Ever!!. Called ahead for an oil change appointment. Arrived before time at 2:30 PM and was told there is a long wait. A couple of hours into the appointment, there were no updates, so went and checked with Matthew (my assigned advisor) and was told that they are backed up and it will be close to 5 PM to get it completed. I went back at 5 PM (again no updates) and after checking three times, got an update that my car was not scheduled and will take 1.5 hours more to get the oil change. I decided to leave at that point. I was not alone and saw one more gentlemen do the same thing. This is simply Ridiculous.

As a first-time buyer of a new car, I was very pleased with my experience at the Crown Honda dealership. I worked with Daniel Bledsoe as my salesperson, and I found him to be very straightforward and helpful. I worked with a gentleman named John, whose last name escapes me, for the financing and paperwork. He was very professional and thorough. I felt that the Honda staff were candid, professional, and helpful. I feel confident about my purchase of a 2016 Honda Fit. I would recommend this dealership, and the Honda Fit in particular, to others.

Everyone was friendly and greeted upon arrival. My salesperson Richard B, was awesome. He was knowledgeable, helpful and patient. You could tell he was passionate about the vehicles and made the experience so fun. Richard made me feel confident in my choices and comfortable while waiting for the finance person to check my application. The finance team was helpful to get the payments where I needed them and gave me options. So I felt good about my payment plan. Overall the buying experience was the best and easiest I have ever had when purchasing a new vehicle. I highly recommend Southpoint Honda for anyone looking to purchase a new or used vehicle.

Everything was easy and the price was fair. Richard was very responsive, but we did not feel pressured.

I went to Honda to get my AC fixed. Due to COVID all the parts were on backorder, which is understandable. I was very unpleased with the communication about the parts for my vehicle. It would be days or even a week and I wouldn't have heard anything. I was always the one reaching out for information. My car has been without AC now for almost 2 months.

Always excellent, friendly and efficient service at Crown Honda. Even though I ve moved further away, I still return there for service every time. Thank you!!

Not only will I not be returning to this dealership, I will tell anyone who will listen about my awful experience. I had my car towed from Crown Honda to another dealership on the other side of the state, at my expense, because they were so incompetent. The staff was careless, disinterested, accusatory and rude. I felt that because the car was not purchased from them, they didn't care, This type of attitude towards other dealer's customers is unacceptable, uncalled for, and unwarranted. This dealership is single-handily tarnishing the HONDA name and brand. Someone from American Honda should strongly consider investigating this franchise because their methods are unethical and discriminating.

This dealership is a liar. I went to the Crown Honda of Southpoint during the week and have discussed with them about the price and purchasing date (that weekend, two days later). They changed their mind when I went to buy that car and offered me a price almost $2000 more. I had a terrible experience there and felt like being cheated. I will rate it as 0 point. It seems that they don't mind their reputation.

Not the best initial price, but they did match a lower price that I'd been offered from another dealer. I was suspicious that they'd try to tack on some fees once I was there in person, but to their credit I got my price match down to the penny. In and out in under 2 hours on a weekday evening with my new car.

Richard Robinson took care of my 2015 Honda CRV. He was very polite and professional. Their service was excellent!!!

Excellent friendly service. Phi Whittington is a gem very helpful and supportive.

It was the best experience I ve had with buying a car and I ended up getting a great deal on my dream car! I would definitely go back to them when shopping for another car. Walker was who helped me and he was so friendly and supportive and honest. I highly recommend him for buying a car.

I scheduled a maintenance for a factory recall more than 2 weeks ago, and showed up at 1:30pm for the appointment and after 3 hours of waiting at the dealership, got told that the work hadn't even started for a work that Honda estimate at 2 hours....

Customer service was nice, oil change and tire rotation took about an hour and a half. Only downside they said they gave my car a clean and drive through the car wash but when I got my car back it did not look like it was clean or went through a car wash at all.

The people are friendly and very helpful. The work is well done.

Gerald was great getting me in very quickly, text me with his phone number, called when car was ready and check out went fast!

Crown Honda provided me with great service. More specifically, Kelly took great care of me. I'd say she's one of the best.

Found the dealership through a special deal with my credit card company. I came with a specific car in mind, and JamesP was very helpful in showing it to me in detail and getting all the formalities done as quickly as possible.

The service at Crown Honda is superb--easy to make an appointment on line or by phone, and the service coordinators, particularly Joe Defrancesco, are knowledgeable and efficient. I've been taking my car to Crown for 25 years.

I waited ~7 months for a loaner car to have my car serviced, but the repairs are not complete. Although the rattling sound from my brand new Honda Accord is better, I still hear the rattle under certain road conditions. The radio console still blacks out and the panel fails to display the correct information. I will be returning my car to service for a second time for the same repairs as soon as I find time. What a huge inconvenience to my very busy schedule.

Unsatisfactory customer service experience. New resident to North Carolina state trying to get Safety and Emissions Inspection done. Had made an appointment online for 10:45 am. On arrival, parked in the first available space of the center lane of the service area, stood next to my vehicle waiting to be checked-in by the next free agent. Was not greeted or acknowledged by any employees as I stood waiting trying to catch the attention of someone to check me in.

As I waited for a free agent, another customer, who arrived three minutes after I did, approached the desk of an agent processing documents on his workstation and was served immediately. After this agent was done serving the previous customer, I approached his desk from the front while maintaining social distancing guidelines. Agent ignored me and went to check-in an unattended vehicle that had been parked behind my vehicle by another employee, while I was waiting to be served.

After waiting more than 10 minutes and still having not been greeted nor acknowledged, approached the unattended service manager s desk. When the individual who appeared to be the service manager walked by (he was dressed differently and had been trying to jump start a car with a dead battery) I asked for his attention to be served by someone.

Total time from arrival until seated in lounge area (to wait for service to be completed): 30+ minutes. No apparent benefit to registering an appointment online. Being a customer of Honda dealership service departments in PA for the past 15 years, this is the first time that I ve not been, at minimum, acknowledged to be a customer to be served by a dealership employee.

Post-Service Edit: Time to complete inspection and additional recommended preventative maintenance work was inordinately long (5.5 hrs).

To give credit where credit is due: Service agent when I was assigned one was pleasant to speak with, informed me when the service was running long, and had an overall helpful impression.

In the past month, my husband and I have purchased two cars at Crown Honda. The service was exceptional from start to finish. No question was too small and no detail was overlooked. Everything from sales to finance to delivery were top-notch! Their patience and hard work are very much much appreciated! A huge thank you to Justin and Anthony who made the experience of car shopping and buying not only efficient but fun!

Crown Honda has a larger selection of vehicles than many of its competitors, along with much better prices. Kaine was incredible and cared a lot about working with me to find the best deal on the car of my dreams. Would definitely recommend them over Autopark Honda in Cary. Crown has much better customer service.

Very polite staff great service, this is coming from someone in the automotive industry so I really appreciate it

Had an appointment at 11:00 for oil change was there for 3 hours

I had an outstanding experience at this dealership. My salesperson, Kristen, went above and beyond to make sure that I left as a happy customer in which I did. Her people skills are impeccable and she is truly best in class at what she does. I highly recommend this location.

Replaced a recalled part & explained what was done. Satisfied with the service.

I had my first experience today with Crown Honda of Southpoint and I cannot express what a wonderful experience it was with the service department. The team was superior in all aspects of their help in service,cost and courtesy! I have now decided that I have moved on from their competitors to a Honda ! I cannot say enough great things my service representative did to help me during my visit. Kendall Whitehead
went over and beyond what I ever expected in a service department . I am definitely sold on Crown Honda now. I never experienced this kind of courtesy at any other dealership before and I have purchased new and used cars in the past. Sincerely, Juanita Conner

The text communication was helpful and the speed of the service was appreciated. However, the text sent just showed a price and didn't explain what was wrong and what the fix and options were--it just wanted me to approve a price.

When I went to pick up, no team member wanted to help me or explain what was performed. They said it wasn't their problem and the person associated with my car had left for the day. That was disappointing.

Fair, honest, and no pressure to do unnecessary work. They even ran my vehicle through a wash without even asking.

They were supposed to fix a TPMS warning showing up on my dash. The next day, the warning showed back up. I called the service manager, and 4 days later still haven't received a call back.

Derek Lane from the sales department is great. He works hard for the customer, does everything he can to help you out. If you are in the market for a new car, I recommend going to see Derek and he'll make it happen. Everything was great, from getting the price and prompt delivery. Always recommend Crown Honda of southpoint.

Crown Honda has a great focus on customer service. Their technicians are so helpful and their prices are very competitive. I would not take my car anywhere else.

Car service went great and the people who helped were really nice and helpful.

Called for an apt. in the morning, expecting later in the week. Gerald scheduled me for the same afternoon. Came in for an oil change, but left 90 minutes later with $350 worth of maintenance. Not complaining: it was stuff that needed to be done. Just wish they had told me when I called for the apt. what was needed.

Made an appointment at 8:15 in the morning and arrived at 7:45. Brought in car for a Honda recall to replace my minivan door latches. Was told it d be about two hours. 3 hours later I was told it would be longer because they d gotten really busy . I said I had to have my car by 1:30 at the latest because I had no other way to pick up my kids. They offered to drive me home and I listed at 1 pm pick up to return to retrieve my car. At 1 pm I was told it wouldn t be ready until about 3. At that point I pointed out that the car had already been there 5 hours and that I had already said I had to have my car to pick up my kids. At 1:15 I called and asked where my ride back was, they hadn t sent it because the car wasn t ready. I got back to the dealer at about 1:40 and my car was given to me at 1:50 with no explanation or apology. Entire day wasted and I was late to pick up my kids. I made an appointment so that this wouldn t happen.

Shaun at Crown Honda made buying my 2019 Honda Ridgeline effortless.

Came in for service on 9/21/2015. My service advisor was Joseph Defrancesco. I always enjoy doing business with Joe. He has such a pleasant personality, and is always ready to answer any questions I have.

Awful experience. The sales staff showed no interest since I have a car loan. I felt I was being sterotyped. Thank you crown honda of Southport for being lousy to me. I'm so glad that I didnt spend my money with u guys

I went there to get some recalls fixed on my civic. They were welcoming and fast!

This was the easiest car buying experience I have ever had. Kaine was great to work with from start to finish. He made sure I understood all the options that came with my car, he stayed with me from the start and kept me informed as to what would happen next. This was a very pleasurable experience, I highly recommend this dealership and Kaine.

My recent experience at Crown Honda of Southpoint was phenomenal. I had recently leased a new civic which ended up having a small problem with the alignment. The team took my service request very seriously and made sure that the fix was up to my standards. They even had a representative come with me on a drive to make sure I was satisfied with everything. I would highly recommend their accommodating service department.

Great!
Wyatt was knowledgeable, friendly, and professional. Straightforward but not pushy. Willing to work with me. Unable to budge on some things which likely is not his fault.
Markos was informative and transparent with all costs and paperwork.

Gerald is one of the best service advisors I have ever worked with. Honest, professional and efficient. It was a great experience.

Amazing ervice, great experience. We have been with Crown Honda for over 14 years now, and every time is just perfect! I just got my brand new Honda Fit, and am loving it!

Pros : NONE
Cons:
Took 3 hours for oil change
Engine is making more noise than before.
Added shaking feeling to Steering wheel.

Went in Wednesday, September 19th, at 11:45am, unscheduled. I asked for an oil change, tire rotation, and the "free" clear coat 6 month service. I was told that it would take 3 1/2 hours. I asked to delete the clear coat service and just change the oil and rotate the tires. He service man told me it would still take 2 1/2 hours. I told him I would take my new car to Jiffy Lube. Where is service? 2 1/2 hours for an oil change and tire rotation? There was only one car in front of me. I'm sure that the bays were full, but 2 1/2 hours for and oil change and tire rotation!!!!!????? Give me a frigging break!!!

When I purchased my Pilot, my sales rep was John Pasquinelli. John gave us fantastic attention and easily answered all of our questions. He has always been available afterwards as well for whenever we had a question. I definitely plan to buy my next Honda from Crown Honda of Southpoint!!

I went into Crown Honda to have an airbag replaced (drivers side) I expected to be there for 3 hrs but it only took about 45 minutes. Usually when I take my car into the dealership regardless of the service I m receiving I can always expect to have a nice fresh vacuum of my car. This particular dealership said they did a courtesy clean, but nope they did not. I will probably think long and hard about returning. Additionally my particular service guy didn't seem to be approachable, he acted like he didn't want to talk to me.

Joel is an excellent Service Advisor. Got me in and out very quickly.

My wife and I had an amazing experience! They had the exact vehicle we were interested in!
When we came in it was up front and ready for us to look at. Jerrod, Rob and Tony made us feel welcome and very thankful for our business! All the paperwork was handled very efficiently by Johnny.
It was a pleasure doing business with Crown Honda of Southpoint.

Excellent follow up to dashboard warning light, with replacement of pistons and spark plugs and covered by warranty so happy with the service and outcome. Excellent service people and attitude.

Bought a car. Good service. Great to.prep the car for the road home. New tires, full tank of gas.

Brought the car in about 730am and was out before 9am. A punctured tire was patched, all tires checked, and the car given a full checkup so it's roadworthy. Perfect visit.

Demorio Speed was great, polite and professional. I really appreciate the great service he has provided for me today. I also felt the Dealorship did great job with the COVID 19 stuff. Everything was very clean and I felt very Safe.
Thank you!

Great service! Always friendly and helpful. Demario was excellent.

Wyatt was very knowledgable and patient. I didn't feel pressured to make a decision he helped get me into a great car on budget!

I had to bring my Pilot in for a warranty covered issue with the transmission. It was easy to book an early appointment online. The waiting room was comfortable with fast WiFi,water, and coffee. My service advisor Philip was very helpful and friendly. I would definitely take my car back to this Honda place!

Great service at very competitive prices. We have taken our 2012 Odyssey there. Their shop hours are very convenient, the staff is skilled and helpful, and I was pleasantly surprised with the price. They are definitely above par.

I have continued to have my 12' Odyssey serviced at Crown Honda. They have put forth great efforts to provide excellent service in taking care of the recalls, repairs and regular maintenance. I plan to continue to use them for my Honda vehicles.

Typical Honda dealership, nothing more, nothing less

Crown Honda was easy to navigate as the signage directing you to specific areas was very good. I was met by a polite, friendly employee as I entered the service area. My Honda replacement parts were quickly installed and I received a call upon completion. My service person even drove my CRV to the front service area, held the door for me and thanked me for using Crown Honda. Would recommend them to anyone with a Honda.

Fast service. Very friendly and gave great advice about my vehicle. Provided a text of the service being done along with other items that needed to be done. Very professional!

My Honda Civic overheated last week so I took it to Crown Honda Southpoint for a diagnosis and estimate. I was told that the head gasket needed to be fixed, the radiator had a crack in it, a cooling fan was busted, and there was a problem with the exhaust system. Head gasket alone was going to be $1800, and the total cost of all repairs would be almost $3500!
Someone I trust told me to take it to a guy that he trusted for a 2nd opinion, so I did. After a few hours, he called me and confirmed that the radiator was cracked, and the cooling fan was broken. He then told me that there WAS NOTHING WRONG with the head gasket and a simple chemical test clearly showed that. After he fixed the radiator and cooling fan, he drove the car for 30 miles and it ran perfectly with no problems. Cost me $617. I've had the car back for a few days and it runs very well with no cooling problems.
Shame on you, Honda, for trying to take advantage of your customers and make things up in order to get them to pay more money. Trust is what this is all about, and you will never see me again for any type of repair or maintenance service. Honestly, I really don't know how you people sleep at night knowing how you intentionally rip people off!

I went to Crown Honda of SouthPoint at Durham. A Honda Employee, named Oliver, sent me an email with a quotation for leasing a CRV for 36 months. I called and spoke with Shawn and Oliver, both confirming the lease amount as the dealership location was about 23 miles from my location and I didn't want to spend too much time travelling if deal is not offered per my expectations. With an email from Honda employee - Oliver - I went to the dealership to test drive CRV and do the documentation. Upon my arrival, Shawn assured me that deal was "as is" as sent in writing in the email and hence no need for talking about numbers. When it came to documentation, one of the managers jumped in and said that Oliver is new to Honda and any emails sent by him does not hold good for any deal or transaction. He refused the deal, car & any negotiation at the time I was in dealership. It was a big setback . Extremely disappointed with the way things were conducted.

The dealer called me at 7am on the day of my appointment to tell me they had no loaners available and to reschedule for the following day. The next day, they sent me to the local enterprise agency because they again had no loaner. I ended up driving a clunky Ford Fusion for two days and was late getting to work because of the delay. When I finally got my truck back, they told me that the tire pressure issue i asked them to fix had indeed been fixed. It was not. Fortunately i noticed before driving away. Very sloppy customer service.

They have great comunication and quality customer service.

All of the staff are really friendly and helpful. Sergio took good care of me when I purchased my 2016 Honda Civic and Tim did the same in Services.

Sergio is super personable and fairly laid back. He still checks in from time to time to check up on me and my Civic (which I purchased over a year ago.)

When I had to bring my Civic in for the piston snap ring recall on my way home I noticed the smell of something burning. I called Tim and he had a tow truck come to pick up my Civic from Raleigh to bring it back to Durham. All this was late in the evening, around 9p or so.

He personally took care of everything and had my car towed back to my home that same night, though it was really, really late (a good bit after midnight). That kind of excellent service deserves to be commended.

Highly recommend this dealership.

Do not buy from this dealership, especially a used car. A $1,020.00 dealership fee on a $19,000 car? A rip-off fee is more like it. The two salesmen I spoke with were very dismissive and one wouldn't even let me speak without interrupting. I literally could not get a sentence out without him talking over me. I was extremely disappointed and will not be going back.
By the way, I went with the Mazda at another dealership.