Marcie Carpenter

Review of Courtesy Chrysler Jeep Casselb...

I've been dealing with the same rolling of a nut o...

I've been dealing with the same rolling of a nut or bolt that has come loose in the passenger side rear door since I purchased the vehicle in Feb 2016. I've brought it in several times only to be told since they couldn't hear it that they wouldn't remove the door panel because it was too time consuming. Well I finally got them to look at it this past Friday, 6 Jan 17, only to be told it was a "loose bolt" in the door handle which caused the noise. I took off work three hours early to have the problem "fixed" only to hear the noise again on the drive home. Because it was so late in the afternoon, I was told they would not be able to look at it again that day and that I could drop the Jeep off on Saturday where I would have to wait for it again. This is the worst service department I've ever dealt with. It's honestly not worth the one start I had to give. Very disappointed.