Consolidated Telcom Review

Exceptional customer service every time I have needed assistance over the past 15 years. Terry made repairs to the equipment inside my home. I appreciated that he removed his shoes upon entering my home. He zeroed in on the problem immediately and replaced the faulty equipment then provided me with a detailed explanation of what was wrong. I have continued to retain Consolidated's services even though there may be less expensive options from other companies PRIMARILY because of their outstanding customer service. I especially appreciate their 24-hour online telephone service.

I've had issues in the past with not receiving my deposit, but they have made amends. Edit.

I got internet when I lived in Dickinson with a 150 deposit and moved no problem. Moved to different places transferred but never told me that my account number was changed.I got shut off because they didn't inform me about the Change. And wouldn't let me get my deposit back k until January now. I paid it the night they disconnected it.

These are some of the greatest people that I have ever met. I have been to many internet companies and have never had anyone work with me as well as these guys have. They helped me in ways that had nothing to do with internet, cable or phone and I will forever be grateful to them for it. Nor will I ever be able to explain to them how great they are.

Expensive and they try to add lots of extra costs onto your bill.

Whatever hampster wheel you have that provides internet to your customers needs to be retired! I run a high end router and have never had issues with other internet providers across the country. But when the internet drops out 3 times a night and runs as if we are on dial up from 1998 something needs to be fixed!

Nice people at the front desk. Prices are getting to high. The lobby was clean. Cable service is good internet not so good lag time outs ect. I only have 2 devices and they say I have plenty of speed but it is what it is

actually horrible internet connection, consistent dropping all day. if i could rate lower than 1 star i would. i hope the people in charge get their act together and realize their service is absolutely atrocious

All right now, cause all I have is Internet service, when I had TV it was decent, they came in and did what I needed I got fiber optics here and it seems to do what I need sufficiently for the most part. I'm not into commercial TV and just have Internet only, watching YouTube and Netflix seems to cover what I'm looking for at this point and XM Radio seems to be the ticket

They are always friendly and extremely helpful with anything that you need.

Actually some of the worst internet I have had the misfortune of using. And I lived in a 3rd world country. Connection is inconsistent AT BEST, constant dropping, awful packet loss, and the customer service does not adequately address the problems you present them. If you value the ability to use a computer then do not use this provider.

absolutely awful internet, constantly disconnects and you cant maintain a connection. never use their internet ever.

Very polite and very knowledgeable staff. Very pleased with my visit.

I called 10am on a Tuesday, wait time, 1 min or less.
The router / wifi tech identified 2.4 interference, and split my dual band managed router to 2.4 / 5g in less than a min.
I used to be a wifi tech for Comcast and this process would have taken 5 mins on a good day, more for the script the agent is forced to read you, not the case with consolidated.
Company 5/5, agent 5/5 . Great tech support!
Also surprised they are running fiber, great infastructure! And the price seems about right.

Terrible experience here. Bought 2 different routers and constant drops & disconnects. Even our TV 15 feet from the routers kept disconnecting. It was unusable for my wife for her desktop for work & my son with his laptop for his homeschool. They ended up having to both tether to Verizon. Then told I agreed to a 12-month contract (to begin with, ISP contracts.....in 2020, who does that??) which I inadvertently must have done when we're only under lease here for only 6 months and I had told them that prior to signing up. I knew there was a install fee waiver I'd have to pay back if I cancelled within 6 months & a few other discounts but I don't remember anyone telling me that there was also a contract for 12 months & to watch out for whatever you click on during the sign-up which is ultimately my fault, but would have been nice to know that (found their online ordering not very straight forward to me & we've lived in 15 States having Charter, Comcast, CableOne, Montana Internet, CenturyLink, Midco, Frontier, etc prior so I'm well versed on ISPs). I should've went with Midco. They were great for us in Fargo & Rapid City prior & I didn't have any contract. Stayed with them because we CHOSE to. Oh well, live and learn.

everyone was pleasant and willing to help me figure out my problem with my TV they did an awesome job they didn't leave me hanging I was very pleased

Very good customer service and friendly and serviced I ordered it was just yesterday they came here today and got it in and looked over it and checked everything was going good on my wife by and everything very good people thank you very very much

Clear Creek Plumbing & Heating had implemented new project management software and was experiencing major issues with our internet speeds. We contacted Consolidated Telcom to address these issues. Consolidated Telcom delivered prompt and effective solutions to our issues including excellent customer service and precise diagnosis. Within the week, Clear Creek Plumbing & Heating was able to continue operations and fully utilize our new software. We would definitely recommend Consolidated Telcom for any business communications solutions.

Terrible internet. There are constant drops in internet quality. Especially in the late afternoon. At times I'm getting 5mbps download and 4 mbps upload. It can even take 30 seconds to load google.com..

These guys have a bit of a bad reputation, but we've have seen nothing but good things from them. We're in the country, in 4 months never had the connection go bad and less than 50/month to stream whatever we want isn't something to complain about. Also the guys that hooked up our service were straight pros.

If you want crappie Internet that fails day in and day out with customer support that does absolutely nothing to help solve your problem this is the company to go with. Been having issues all week called multiple times and still having issues. Do yourself a favor and go with midcontenent communications if you are in Dickinson, ND. I guarantee that I am moving out of this apartment complex ( which forces you to have consolidated for internet) and going with somewhere I can get midcontenent again.

Very expensive service!!!!! Great people but service very expensive!!!!!

Good product, HORRIBLE customer service. If you are a business and are dealing with Cami, bring your patience. Talking with installers, they are overwhelmed and not hiring extra help. Good news for them: they are the only game in town.

throttling my interned connection, so i'll be switching providers!!!

I can drive 5 blocks to et the movie in redbox that I can at least choose from. It's so ubsurd. That I cannot watch a movie.also it is ridiculous to charge $100 When it is all commercials. Some cable fraud is happening here

~Its always slower internet than what you are paying....and we have had trouble constantly with losing internet connections since living where we do...before that they were fine and no problems. The customer service use to be better also where they were loyal to loyal customers, now with the influx of population in this area they could care less about giving you credit on your bill for service interruption...If there were more options id pick a better provider but they only have one other competitor in the area which I hear is better but I am too scared to try it cause it might be worse lol...as far as the cable tv goes its great I haven't had any problems at all with that part of it.~

Worse Internet provider. Worst customer service experience ever! They are telling me to follow up on my router issues. Instead of them actually coming out here to check on the problem. I'll will never ever recommend their service.

I moved back to Texas last winter, and have had two other internet providers since. Let me just say that I miss consolidated!! Rarely dealt with outages, customer service was quick and friendly, and they made it easy. You don t realized how good you had it until you move away and al your options are garbage. Keep up the good work!!

We like our consolidated service... we have cable, internet and DVR. I stream Netflix and HBO without a problem. I've also always been able to talk to a person when I contact them. Another plus is when they need to come over and check on anything I don't have to take a half day off work to wait on them. When I had Midcontinent I would have to take half a day off due to the fact they could never give me an exact time. With Consolidated the person will give me an exact time so I can be home. I do not have any complaints about this company.

Stay away!

Really bad customer service and technical support.

FREQUENT OUTAGES!!

They are charging 1000 dollars to replace boxes that I rent and 100 dollars for service calls. Anyone else get this?

Very helpful tech help. Great customer service and friendly service.