@Computers Plus Review

I prefer going to Computers Plus over any other computer shop in the area. They always seem to have better prices and have what I need.

Great service. Polite and quality. And great price too

Great place for all your computer needs...they definitely know their stuff!! Very helpful people!

Helped me to get my computer running back to normal speed. Offered me great information and help! Thanks again

Quick turn around on cleaning laptop, minor repairs, and removal of malware viruses.

I have been dealing with a stolen laptop and insurance. The staff at Computers Plus have been very helpful in getting an estimate for the lost one and helping me to find a replacement MacBook Pro for my son. I will definitely tell everyone I know to use your store in the future.

Marcus was such a big help! He didn't have to talk me through my computer issue on the phone because I wasn't able to bring it in but he did and it worked! These guys are always my go to when something is wrong with my computer! Thank you, Marcus and Computers Plus!

The staff is very knowledgeable and helpful. Great place to buy your next computer or to have one repaired.

Your service sucks!!!! Took 3 weeks to repair my macbook air mid 2013 model. I am very disappointed because of your service. Expected much more.

Awesome team. Kyle did an outstanding service with my needs. Thank you!!!!

My past two experiences here have been so much better. Much faster service, and sales staff that knew what I was looking for. In the past I have been disappointed in the wait to get a simple part. It felt like they were always working with service customers, and it took a while to get those clients checked in or out. When I just needed a quick part this was a struggle, but the past two visits have been fast, friendly, in out shopping, which I like.

I have dealt with several computer companies over the last 30 plus years and my experiences with computers and computer companies has run the gamut. So with this in mind I can give Computers Plus a 4 star rating. I had a little confusion over the recent forced Windows upgrade to Windows 10. They were a little slow out of the gate and gave me some unclear information on what it was going to cost. I got three different widely varying answers from three different people. I voiced my concerns and was contacted by a manager. He was very helpful and I have to say in the end they really came through for me and I thank them for that. Thumbs UP Computers Plus. I would recommend them.

I had a great Experience visiting.Staff was very friendly and helpful. And they where very Knowledgeable so if your not very tech savvy or want to know anything they did not have a problem answering any questions.

This place sucks I was on the phone with guy he gives me a price on product I send a guy 30 miles to pick it up and the give him a whole different price wow

Very friendly had what I needed definitely recommended

Friendly and helpful staff, though they don't usually carry the best newest items.

Loved the knowledged staff and great selection of computer parts and computers.

They ALWAYS have what I need. Great customer service

I love everything about this. The people are what make this worth it. Much better than ordering parts online

This company has a sales team and an owner that will hold your hand through whatever you need and really cater to you. I personally think very highly of them!

Great deals and amazing survice. took a computer in and they fixed ut perfectly.

Took computer in for service..freezing up....they called and told it was ready for pick up.....paid $285....got it home and it froze up as soon as turned on...called them, was told to "bring it in".........I don't think so.

price was 30 over retail
price Gouging

My computer was screwed up when I allowed a customer service rep with a printer company to have remote control of my computer to fix my printer connection with my computer. It resulted in losing all my files. Computers Plus fixed it.

Very helpful for my son's birthday. Best buy failed me.

The representative Jacob did not know what he was doing I was sent there trying to locate a battery for my laptop. They wanted to keep my laptop for 24 hours without even looking to see if they could get a battery for it and most likely charge a fee. If you don't look to see if you can get a battery why keep the laptop. You get the information from the laptop and then look to see if you can get a battery then once you get the battery then you keep the laptop to charge the battery. I have four indicators that the battery was bad there was no need to check the battery.

Best store in the whole area. Great local business and friendly workers.

Great company with the best associates. They are so knowledgeable, informative and friendly. I was super impressed! Can't go wrong with Computers Plus!

They fixed my i phone in literally seconds. Mind you I took it to another place and they ran test for 30 minutes and didn't know what the problem was.

Very knowledgeable staff. Great computer insight and knew their stuff. Prices are just a couple bucks higher than some of the online outlets but for immediate access you can't go wrong! Overall very impressed

I needed a new computer and they helped me find everything I needed at a price that was affordable for me.

Awesome guys. Very enthusiastic to help me, explained my problem and got honest answers/ feedback on my issue. No beating around the bush. Excited to get my PC working. Please give these guys and gals a call or store visit for your computer needs. Very very helpful.

Kyle was extremely helpful, they were very professional, and they built a custom 1 of 1 gaming desktop for me. 10 out of 10 would recommend this company for anything computer related.

Always helpful and honest service here. Tend to be very knowlegdable in all electronic aspects.

I recently had to purchase a new computer. The technicians really knew what they were doing and I feel like we got a good deal! Highly recommend!

Brought my computer in to have a CPU dropped. Their tech assured me he was A+ certified. Dropped the CPU in and the computer still did not boot up. He told me it was probably a dead Motherboard. For a couple weeks I worked with Newegg to get a replacement Motherboard sent to me. I have a friend who has been working in IT for 20+ years and I brought it to him. He said the motherboard was fine and checked the CPU. Sure enough the CPU pins are bent. Computers plus, despite having me buy the lifetime warranty, says "Sorry if they're bent it was because of you not us" and I am officially out $120. We dropped a different CPU into the SAME motherboard and it booted up no problem. The only difference was the CPU. So I was sold a bad CPU or their tech bent the pins while putting it in. They have offered to bend the pins back which will make it a fully functional CPU again with no issues, except they can't take a return on it because it is a damaged product.

Our people!!! I do not think our family would cope well if we didn't have the folks at Computers Plus. Bought my laptop with their service warranty, our daughter bought her business one from there with service warranty. Our grandsons PC along with my husband has been to CP for repair and servicing. We all recommend it highly.

Best repairman around. I can always count on Computers Plus to fix my messes. Highly recommend this place!

We bought our son a gaming computer from a box store for Christmas and it wouldn t even come on. Returned it and had to get an upgraded model. Within 30 minutes of getting it set up, two LED s burned up...smoke and all. A friend suggest going to Computers Plus and having one built. Sam helped us. He and the rest of the staff are amazing! Knowledgeable, friendly, and quick! Thanks again for saving my son s Christmas!!!

Fixed my issue. Took much longer then expected. Were very worried about making things right. Then they offer a very small discount. Computer now works great. They really did not want to replace what I wanted to replace. However replacing the part did fix the problem 100%. This was all followed by a survey where I asked to be contacted. That was a few weeks ago and no one ever got in touch with me. They will get your stuff fixed but the time frame may not be right.

Only store in town that has a good selection of the odds and ends.

These are amazing computer people always ready and willing to help. Will never buy a computer some where else again

My experience with Computers plus has been astonishing! The service I have received from computers plus over the past five years I can truly say that this is the best computer store in Evansville. I know you can buy from online retailers, or other local companies but the service and attention to detail that Bill and his staff provide is second to none and keeps me coming back. The service department turnaround times are swift and repairs are accurate. Prices are competitive and the merchandise you are sold is matched to YOUR needs, not Computers Plus's bottom line. The Computer Plus staff's goal is not to sell the most lavish product, but to give you a comprehensive solution tailored to your needs . The Computers plus product specialists are knowledgeable, and pleasant while taking the time to match you with the correct solution the first time. The staff has a diverse set of skills that they use to assist you when there is an issue that you might be having trouble with, and they really enjoy finding solutions for customers coming in with problems that other stores led them to believe there was no repair for.
As a business owner I am a firm believer that a lot can be said about a company by listing to their former employees, and as a former Computers Plus employee I highly recommend this place to anyone who is looking for quality in service, great prices, and professionalism.

I visited this store to get a laptop for my son and the service was fantastic. We got personal service and attention. It is rare that you find quality personal service in any retail venue these days. Since the initial visit they have done 4 repairs on other computers and direct shipped some products to us at home. They have my complete trust and customer loyalty.

Being ina sales industry I know most the people who write bad reviews brought it on themselves. Go to Best Buy or any other big box store and then go to Computers Plus and you will know why shopping at a smaller computer store is helpful. hey will spend the time to help select the write PC/apple for you...show you how to use it and be there to help you after the sale. Try and get something fixed through Best Buy's Geek Squad...hahaha good luck and even better luck finding someone that cares and is friendly to you.
I had a issue with a laptop I took to computers plus for service...we had a mix up with my computer...and they never tried to make an excuse they owned up to it and replaced it for me. Not many businesses these days will own up to a problem and then fix it. Will in service is a stand up guy and trust me he is a hell of a lot more helpful/friendly than the high schooler at "Geek Squad".

100% happy will never go anywhere else

Wow went there based on a recommendation and the guys at front desk knew less than I did. Best Buy crew had more knowledge. Rude! Tried to shop local but not this time.

Cabbed to the store, asked for a 6-pin to 8-pin PCIe power adapter or Molex to 8-pin PCIe power adapter, they found one and sold it to me. Cabbed home.

After getting home, discovered that they'd sold me something else (EPS48ADAP). I called the store to address the problem and their first response was that I'd have to bring it in. Huh? $30 cab fare to get an $8 refund? Seemed a losing proposition, but the, um, gentleman who handled the call didn't see it that way.

After spending far too long listening to him tell me why it wasn't their problem, he did say that he would give me store credit for the $30. I explained that I couldn't use store credit unless he also sold groceries as that's what budget the money would be coming from and I had no plans to buy from his store again anyway.

I suggested that he might want to refrain from representing his store as being staffed by experts if they couldn't tell a PCIe power connector from a motherboard power connector and got a few minutes of push back about how amazingly wonderful they all were and how unreasonable I was being.

Eventually he asked me what I wanted to make it right. I told him that I wanted them to send someone over with the right part and I'd let them have the wrong one. His response was that he couldn't spare anyone for the (likely) 15 minutes it would have taken to do that. I pointed out that he'd spent more time than that telling me all the things they *couldn't* do to fix this and how wonderful they were for offering and how knowledgeable they were about their products and the industry in general.

That did not go over well.

Bottom line, do the research yourself online. Order the parts from Amazon or Newegg. You can't trust these folks to back up their "expertise" with any sort of integrity. They might get it right. They might not. But if they don't, you're on the hook for fixing it. If something as simple as pulling a part for a customer can go this wrong, I hate to think what they could do to a more complex problem.

This one cost me $30 in cab fare and an $8 part I can't use (and won't spend another $30 to return). You've been warned.

Completely and totally thrilled and satisfied with my service. Very knowledgeable staff, especially Jeff, the man that worked with me. Very awesome man! Very awesome store! You all deserve a 6th star!

Repair prices are a bit high but you can't get a much more knowledgeable crew

Very knowledgeable. Talk geek or break it down Barney style

I highly recommend them. The staff is very helpful, friendly, and very reliable when you need them. The cost was very reasonable and I didn't have to go through long waits.

Good place for PC. Shopping
.

Great xervice,great people,very professional. Best in Evansville

Are they even open? Didn't answer the phone or return my phone call

Helpful staff, lots of informed employees ready to help!

Got a great black friday deal and am excited to give my daughter a new computer for Christmas.

I actually went here on a whim because I actually had a few friends who had bad experiences here years and years ago but all I can say is wow- this was one of the best customer service experiences I ve ever had in my life. Unfortunately I do not remember the names of the two extremely kind and helpful women who assisted me, but they were both unbelievably kind and helpful. I dropped off my Mac Mini to have the hard drive swapped out for a 500 GB SSD. Not only was the staff very knowledgeable and helpful but they were very friendly despite me being over 2 hours late for my appointment. It was very affordable and priced well. They were done with the install in about a day and they threw in a discount on an extra service as well. Needless to say this is the only place in Evansville I ll be going for now on. It s nice to know that excellent customer service and people who take pride in their work still exist in this world.

I was sold a lifetime warranty and told if I ever have problems with my router to bring it in and I would get a credit for the amount I purchase the router to apply towards a new router. That was two years ago. This past week my router started dropping WiFi, so I upgraded the firmware from the manufacturer, and it continued to have problems. So I called the store they looked up my information said bring it all in and we will give you $100 credit to purchase a new router. Saturday morning rolls around I take the router into the store expecting to leave with a new router and go home to set up my network for the next few hours. Instead I'm told that I have to schedule an appointment to have the router diagnosed by one of their technicians. I'm leaving the store now pissed off they over-promise and under-delivered. So much for keeping my money local.

took my laptop here because it wasnt powering on. they diagnosed it and told me something was spilled inside it and everything was ruined so they couldnt fix it. i didnt believe them so i took it home and opened it myself and the inside was spotless nothing wrong with it. ordered a new charger and battery since i wasnt sure which one was the problem. all i had needed was a new charger instead i paid for them to tell me it was unfixable when they hadnt even taken it apart

Essentially our problem was never fixed even after an in home visit
Do not waste your money
Our e mail is essential to our business and still malfunctioning

The knowledge that i have gather in less then 10 minutes talking with a rep from Computer Plus is amazing. Excellence service, i will definitely recommended this place for anyone that has any computer issues.

Rude service and horribly pricey equipment. I take in my laptop to get it fixed, they create two more problems. Furthermore, these people refuse to take responsibility for the damage they have done to my computer. Never shopping here again! You'll have better luck finding much better prices and service at Best Buy.

They offered me $80 for a brand new computer in an unopened box that I paid $500 for!

Lee was very helpful. I really like going to this place because everyone is so nice and patient with me!

They lost all of my data on my laptop and I had all of my homework and many other important things like pictures of my nephew as a baby. Their communication is God awful and they lie about calling you back a billion times. If data is lost it's not their problem, you obviously don't matter to them. I usually like supporting more localized businesses, but at this point you're better off going to Geek Squad to get help. They obviously didn't give a sh*t so I'm never going there again.

I was told to use Computers Plus for repairs because of excellent customer service. After this first experience, I will never go there again. Because I am still so livid over the rudeness, further damage to my laptop, and lost property, I will list...

1. Hinge broke on my laptop (made of plastic). When I took it in, the man stated that I would be CALLED the next day with an estimate. (I looked at my drop-off receipt as well just now, and it does state, in writing, that I was to be CALLED).

2. I was not called the next day. I was not called the next morning. I called and asked, and the man replied that I had been TEXTED the day before. I said that I had never received a text, and he simply stated that yes I had, according to their records.

3. He then states, "It doesn't matter anyway, because we texted to say that we can't get the hardware to fix the laptop. So there.". And yes, he did say "so there".
Strike 1.
After thanking him for his friendliness, I told him I would pick up my computer today.

4. When I picked up my computer, it was missing the protective cover I carry it in, EVERYWHERE. When I asked for it, I was informed that I didn't leave that with them. So, strike 2 for losing my cover.

5. I took the laptop to another computer store, who, by the way, will fix it and were incredibly nice. However, upon opening the laptop slightly to demonstrate the issue, I realized that Computers Plus had removed the OTHER hinge...resulting in the entire screen being detached from the computer. Strike 3.

I plan on writing this review anywhere and everywhere. And I plan on telling as many people as possible to never go to Computers Plus.

So far I have had 2 computers built here and each time they did a great job. They have a great variety of products to chose from and if they don't have it they will order it. The people that work there seem to really enjoy their job and finished ahead of schedule.

I came here to get my old net book looked at. The staff were super nice and helpful. Looked at my computer and gave me a reasonable price to fix it. Staff were very knowledgeable, and educated me about my computer so I now know what I can do to prevent the problem. Thank you for all your help!!

I got a great deal on a laptop for my wife. If we had any questions or problems the staff was very knowledgeable and helpful, unlike most big-box stores. Highly recommended. I'll be back!

The staff was friendly explained everything I needed to know regarding my tower & figured out the problem quickly!

I brought my laptop in to get repaired and it has been "getting worked on" for almost 2 months. I wouldn't have had a problem with that, if they had updated us on when it would be complete, and why it has been taking so long. We have called and visited multiple times throughout these past 2 months, and time and time again they tell us it will be completed tomorrow, in a week, etc. There is a new excuse/reason every time, and when we call they assure us that they will call us back when they have an update or when it was done, and that ended up happening one time. I simply disappointed in their service.

Jeff ordered a battery for my mom's laptop. It was Easter weekend, and we were told about 7 business days. The battery came in Tuesday, basically 2 business days after I had been in the store. The price was very reasonable and for $20 extra we were able to get a life time warranty, which made my mom very happy. The people are extremely helpful and friendly, and the location is easily accessible. I absolutely recommend Computers Plus. Thank you for all of your help!

Fantastic service, and extremely friendly. Would recommend for any computer needs.

Were very helpful and not too expensive. Even gave me a loaner power cord for my computer while I waited for mine to come in.