Louis Sollert

Review of @Computers Plus

Cabbed to the store, asked for a 6-pin to 8-pin PC...

Cabbed to the store, asked for a 6-pin to 8-pin PCIe power adapter or Molex to 8-pin PCIe power adapter, they found one and sold it to me. Cabbed home.

After getting home, discovered that they'd sold me something else (EPS48ADAP). I called the store to address the problem and their first response was that I'd have to bring it in. Huh? $30 cab fare to get an $8 refund? Seemed a losing proposition, but the, um, gentleman who handled the call didn't see it that way.

After spending far too long listening to him tell me why it wasn't their problem, he did say that he would give me store credit for the $30. I explained that I couldn't use store credit unless he also sold groceries as that's what budget the money would be coming from and I had no plans to buy from his store again anyway.

I suggested that he might want to refrain from representing his store as being staffed by experts if they couldn't tell a PCIe power connector from a motherboard power connector and got a few minutes of push back about how amazingly wonderful they all were and how unreasonable I was being.

Eventually he asked me what I wanted to make it right. I told him that I wanted them to send someone over with the right part and I'd let them have the wrong one. His response was that he couldn't spare anyone for the (likely) 15 minutes it would have taken to do that. I pointed out that he'd spent more time than that telling me all the things they *couldn't* do to fix this and how wonderful they were for offering and how knowledgeable they were about their products and the industry in general.

That did not go over well.

Bottom line, do the research yourself online. Order the parts from Amazon or Newegg. You can't trust these folks to back up their "expertise" with any sort of integrity. They might get it right. They might not. But if they don't, you're on the hook for fixing it. If something as simple as pulling a part for a customer can go this wrong, I hate to think what they could do to a more complex problem.

This one cost me $30 in cab fare and an $8 part I can't use (and won't spend another $30 to return). You've been warned.