Nolan Engels

Review of @Computers Plus

Brought my computer in to have a CPU dropped. Thei...

Brought my computer in to have a CPU dropped. Their tech assured me he was A+ certified. Dropped the CPU in and the computer still did not boot up. He told me it was probably a dead Motherboard. For a couple weeks I worked with Newegg to get a replacement Motherboard sent to me. I have a friend who has been working in IT for 20+ years and I brought it to him. He said the motherboard was fine and checked the CPU. Sure enough the CPU pins are bent. Computers plus, despite having me buy the lifetime warranty, says "Sorry if they're bent it was because of you not us" and I am officially out $120. We dropped a different CPU into the SAME motherboard and it booted up no problem. The only difference was the CPU. So I was sold a bad CPU or their tech bent the pins while putting it in. They have offered to bend the pins back which will make it a fully functional CPU again with no issues, except they can't take a return on it because it is a damaged product.