Compass provided an excellent sales service with James Poore giving a full explanation of the pool construction and installation process. Compass delivered each stage on time and installed the pool quickly and efficiently under the direction of Alex. All team members were knowledgable and professional. Would highly recommend Compass Pools to anyone thinking of getting a pool.
There are two aspects to the company, the people and the product. I can't fault either of them. The people are friendly, expert and very helpful.
Theirs is a premium product but worth it. The build quality is first rate and the operating system options can give you a package as sophisticated as you wish.
These guys installed our pool 3 years ago - Fantastic service then, and fantastic service today.
Looking forward to another season with the team
Compass Pools were great throughout the whole process of choosing a pool, ordering it, installing it and tweaking any slight changes since it was finished. It has now been in for a year and I swim every day before breakfast regardless of the weather, snow on the ground etc.
We have recently had a pool house finished so I can go straight from the pool into the shower without having to dry first!
I would thoroughly recommend Compass Pools for the products they sell and for the service that they provide. Peter Williams, Eastbourne.
Thoroughly professional and still friendly company. Great support.
A swimming pool is an expensive purchase and this is a premium product rather than budget so it wasn t the cheapest option out there. Having got comfortable with the quote, however, there were very few surprises and all of them have been good ones.
Our install had some tricky access problems that the team coped with brilliantly and with minimal damage to the surrounding landscaping. Such damage as there was had been previously flagged up and was expected. The timescales we were quoted were either met or bettered and the only unknown in the price was the amount of backfill material required and again this was flagged before we agreed to proceed.
We have had one maintenance issue being a faulty pump that was replaced very quickly and efficiently. All the team have been great to deal with, and Sheila in particular has gone above and beyond.
No regrets and no hesitation in recommending.
From planning to completion I cannot fault Compass Pools. The process of obtaining a quotation from Nick Robertson and the initial survey completion by Alex Kemsley was seamless and no time do you feel you were being pushed to buy!! The installation team were exceptional and very knowledgeable. Elliot & John were a pleasure to have here whilst they battled with the November inclement Weather. I would highly recommend Compass Pools and we are overjoyed with our pool.
Excellent pool and support - strongly recommend a really professional outfit
We came across Compass by total chance having already decided on having a pool built by more traditional methods of concrete & tiled finish.
Having then found an article in a magazine about the various types of swimming pools available, it brought our attention to one piece ceramic pools as a viable option. We then did some research on the internet and spoke to various companies who offer similar products and having spoken with Sheila from Compass invited her up so we can see their product and services in more detail.
Instantly we were impressed with both the product and Sheila's knowledge and quickly decided that Compass were the company for us.
This was to be for an indoor pool & we were having a bespoke building constructed at the same time to house it, to which Compass worked really well with our builders and met all agreed timelines.
We opted for the air-handling unit with ducting, automatic pool cover, fully automatic disinfection and pH control system & auto top up.
Well we have now been using the pool for nearly three months and it's been great.
All I can say is that we are having hours of fun and not hours of maintenance, thanks to Shelia and the all the team @ Compass for helping us to achieve our goal.
We would definitely recommend Compass.
Mike & Susan
Alex / Nick and the entire team undertook the project of supplying us with an in-ground pool. Some of the groundworks were undertaken by our works team and they worked with the Waterstream guys.
The entire process and professionalism was amazing and the on-site team did an amazing job and the end product is epic.
We thank the team greatly for how the entire works were orchestrated and delivered, some challenging weather but they kept going.
Truly great company and very easy to recommend to anyone considering a pool.
The pool system being a composite and not tiled has made the running, keeping clean so easy, along with the auto dosing plant room it is an easy pool to maintain.
Thank you Waterstream
We are delighted with our Compass pool. It was a tricky build fitting it into a terraced sight half way down the garden but Compass worked closely with their recommended landscape designer Eden Landscapes to prepare the site and fit the pool and the finished result is fantastic!
Great partnership from the offset. Very transparent in the offering and various options. Superb communication from quotes through to project management and then support. Had a few issues, one with air source and was swapped out with a new unit within days. A pleasure to work with and wish them every success!
Compass were a dream to deal with. They visited and prepared a very detailed quote with full details/breakdown. A start date was agreed on, they turned up on the agreed day and finished the install ahead of schedule. The install team were a pleasure to work with and had a good eye for detail / getting things right / keeping the site tidy. I would not hesitate to recommend Compass
Alison and
Dear Alex, Simon, James and the team,
We would like to thank you all very much for doing such a great job installing and commissioning our Compass Ceramic pool.
Having had a traditional liner pool in the past there is no comparison to the superior quality and design of our new pool. The way in which it was organised and executed was so slick and it was a pleasure to have all of your team here at The Limes.
We loved the complete package. The plant room solution is genius and enabled us to press ahead before our pool house was built. We never thought the pool would be up and running this season and are still swimming daily now.
The solar cover is a great heat retainer and so easy to use. We love the lounging steps and managed a lounge on them sipping the lovely champagne you kindly gave to us.
Having the use of a pool is a key part of our recovery from various medical events and to have it at home means we have no excuse in getting fit again. We are very grateful for the help you have given us to make this happen.
We would highly recommend Waterstream to anyone considering a pool. We are so impressed with the whole organisation.
With very best wishes
Yours sincerely,
Alison and Kieron
Superb company. They really know their stuff and use quality materials. The pool is fantastic and extremely cost effective to run compared to a concrete pool. I couldn't recommend highly enough
We bought a property based on being able to install a swimming pool, there were three options, a liner, block/brick, render and tile or composite one piece. Swimming pools are not cheap and you want to be able to enjoy and not be looking for the next cost replacing a liner or re-tiling. Costs of running a pool are of course just as important. There was no hard sell, we were looked after from start to finish and now have a great ongoing relationship with Compass. We have offered our pool as a show pool for any potential purchaser and would be more than happy to independently discuss anything that we have experienced. We can not praise Compass enough, a great friendly team.
Sheila, of Compass Pools would get 10 stars if that were possible - she was absolutely terrific from initial sales enquiry, right through the ensuing year whilst we waited for planning permission, going far more than the extra mile and continues to do so even after commissioning is complete. By the way, anyone contemplating one of these amazing pools should be aware that no planning permission is required now if the pool is within 20 meters of your house, even in an aonb. There were issues with the groundworks during installation - a somewhat cavalier approach by the team resulted in collapsed sewage drains, a huge mess of our driveway and an incorrect assessment of the hole which was dug by others, hence 1 less star. We are content now, however and love the pool. We would not hesitate to recommend Compass Pools.
Compass pools provide a highly professional service from start to finish and beyond. We continue to use them for servicing and they are quick to react whenever there is an issue. A highly recommended company.
We have had our Compass pool for about 5 years now and have always enjoyed it but the unprecedented situation we found ourselves in this year made us realise how lucky we are. My wife and I are both in our 70 s and because of underlying health issues we were locked down at home for 12 weeks. I sincerely believe that having the use of our Compass pool kept us not only healthy but was a major factor in our mental health.
Very impressed with the experience and the end result. The Project management and implementation was excellent. The team couldn t have been more professional, polite, friendly and efficient. I would definitely recommend them.
compass-pools.co.uk
