Commune Hotels + Resorts Reviews

Lobby and lounge area were beautiful. Food and drinks were great.

The Salvation Army benefit luncheon and silent auction were wonderful!

I love the Fairmont, especially during the holidays. Go see the gingerbread house set up in the lobby for the holidays.....beautiful. Go see the garden, the lobby. I love walking thru here anytime I am in the area

We had a lovely stay at the Fairmont. Rooms are posh (although the bathroom in our suite in the old building was perfunctory; I know the bathrooms in the tower are more up-to-date). Lobby is beautiful.

Overpriced tea service! The food is, very surprisingly, mediocre. They gave each of us a nutcracker which I suppose was fun. But I would recommend their regular tea service when it s not the holiday season.

Absolutely gorgeous hotel. Service was excellent and as expected. Location is great.

We went to Tonga Room to celebrate friend's birthday, it was a lot of fun, nice food and drinks, live music, very fun environment. Definitely recommended!

Everything is a good restaurant and the atmosphere is super

The legendary Fairmont atop Knob Hill. A must see when in San Francisco! Even if you don't stay here.

I really enjoyed my stay here. Clean rooms, great service, and an awesome view from my rooms balcony.

So beautiful during the holidays the gingerbread house in the lobby the festive Christmas decorations are magical

Come here every year for Christmas. Beautiful decorations. Going to the Tonga Room for drinks. Have a beautiful view of the Bay.

Went there during the holidays to see the decorations! Was very festive.

I would highly recommend this hotel to anyone! You really made me very happy and satisfied! The staff was so friendly and helpful we felt welcome from the moment we arrived. I also observed that the place was very cleaned and organized. I will surely recommend your awesome and wonderful Hotel here in our area. Cheers!

Great room, great service. What I'd expect for a 5 star hotel. The $20 per night resort fee was pretty lame - it felt like nickel and diming on top of an already pricy hotel room. Don't miss the Tonga Room.

Centrally located. Charming. Good services, though opening times of gym and infrastructure mediocre at best. My room was pretty noisy and you could hear every neighbor's sneeze.

Amazing lobby and also home to the world famous Tonga Room lounge in the belly of the hotel.

I was meeting friends at the Tonga Room, which was a decent theme bar, but a bit hard to locate. I didn't have any drinks, so I can't comment on the quality.

Beautiful, classic hotel with outstanding customer service.

The Tonga Room is a must visit! Excellent food, live band and Tina, our server, was top notch ;)

Visiting the tiki bar at the hotel. It is a cool place to visit but extremely over priced for the quality and they charge just to sit down

Tonga Room was closed Tuesday! But the lobby is breathtaking.

Fun atmosphere, friendly staff helped out with list item.

We had an event in the Tonga Room. The food did not look fresh. It took almost 2 hours to sit down even though the whole restaurant was half empty.

Beautiful lobby and common areas. Love the Christmas spirit this place has.

Super nice hotel, I went there when there is a super amazing deals. There must be more to come

A great location in San Francisco. Rooms are very nice.

very pretty decorations for Christmas. nice Christmas tree and gingerbread house.

We came here for the Tonga Lounge, which had really cool decor, but the drinks were not great and they enforced standing room only for people not having dinner even though there were many many tables open. Worth going once to see the location but I wouldn't go again

We had drinks and food at Tonga room. It was really good ambience. And food was good. Very less veggie options. But drinks were really good.

Attended a conference here. Hotel is beautiful and very clean.

Good place for families to meet at the cafe in the lobby. Colorful for children.

Amazing! Feels really high-end. Staff was super helpful.

I had never been to a Tiki Bar before. The atmosphere and decor was great, especially the rain every few minutes. Will definitely be back.

Beautiful location. For Christmas they have a huge gingerbread house, and an extremely tall tree. Didn't stay there, but would like to.

Great hotel, very fancy, great view from the 23rd floor.

It's a great hotel with great service. That said, I think it is a bit overpriced and the rooms on the inside have a terrible view of the innards of the hotel.

I love this hotel. Have almost always had perfect service here. One time a maid busted in the room without knocking first, and that was not cool. The service in the Laurel Court isn't great but if you just relax and not take it personally, the food is ok and it's nice when the piano player plays in the evenings. Their gift shop is closed at the most inopportune times. They should have someone cover breaks instead of just closing. But you can't beat the views, the comfy beds and great location!

"Human sized" gingerbread house around Christmas time is awesome!

Nice hotel. Nice staff. Have been here now for 4 events in SF. Bathroom placement could be better for some of the rooms - guests had to walk to the other side of the hotel and back to use the restroom. Food was good - above average, but not amazing. Staff was always attentive and friendly. Would recommend for your large events.

Excellent historical hotel on top of nob Hill in San Francisco. It has an excellent view of the Bay, unparallel service, superb amenities and lots of restaurants and shops within the hotel. It is pretty pricey, but even if you are not staying, it's worth it to pay a visit just to look around the hotel architecture.

The Fairmont is a fancy, upscale hotel with an old-timey ornate flair. If you are visiting from out of town and want to see a classic big-city hotel lobby with a huge ceiling and a beautiful sitting area, then this is worth a stop. During the holidays, they have a giant Christmas tree in the center of the lobby, and a huge gingerbread house that is two stories high. There is a restaurant on the same floor, and during the weekend evenings, they serve champagne from a small mobile bar in the lobby area. There is also an outdoor patio that has Christmas lights and a few of some of the side streets that can be enjoyable to sit and rest or talk. The rooms can be pretty pricey here, but if you can afford it then this is definitely a superior place to stay.

Was nice. Wife requested extra blanket it arrived with hair on it. Called them back they bought newly laundered one which was fine.

Extremely comfortable rooms with great views and every convenience. Beautiful lobby and fun bars/restaurants. The Tonga Room is an awesome time capsule of a bar. Good location, though there's not a ton of retail and restaurants immediately around the hotel.

Omg best hotel in all of SF. Definitely would stay there again

Historic landmark hotel and the service is second to none.

Review for the Tonga Room. Atmosphere was unique, but felt more like a Vegas take on Disneyland than somewhere for the tiki connoisseur.

The Fairmont is a beautiful historic hotel in the Nob Hill neighborhood perched atop two VERY steep hills next to the Huntington Club and Huntington Park. Inside-lots of marble, gilded mirrors, carved wood, chandeliers, tons of natural light and real plants. Extremely walk able to Powell street shopping, China Town, and the Financial district (including historic Tadich seafood restaurant). Or just take the cable car right off of California street, just south of the main entrance.

Depending on your room there are potential views of the bay. Room location can be confusing but the detours provide a glimpse of old glamour. My room had a queen bed, small vanity alcove with great lighting, large bathroom an striking photographic art. Sometimes the stairs make more sense if the elevator is backed up. I was there for a conference and the wifi/data access was challening unless you were connected to the hotel system. If you join the Fairmont President's club wifi is included with your room.

There is an amazing rooftop garden with fountain and palm trees framing Coit tower views. Plus a separate food garden with an official haven for mason bees. They participate in a sustainable food initiative and the food tastes great. Home to Laurel Court and the Tonga restaurants. There is a fitness center but no pool. There are several shops, most exclusive (Woodard Jewelry, a Jade specialist, rugs, beautiful oraments, etc.,) yet the gift shop is reasonably priced compared to SFO airport!

Very friendly and helpful staff. You can leave your bags with the bellman after check out to extend any sightseeing before departure.

Alot of garbage on the streets blowing around. Probably wouldn't come back. It is very historic. Just staying here while visiting family.

fascinated by the decorations and grast time to spend

Always a pleasure. Rooms, service, and food are top notch.

I visited the Tonga Room tiki bar & restaurant with friends, and we really enjoyed it. The drinks were good, the unique atmosphere and live music were fun. However, I did think the food was a little overpriced.

Excellent hotel. Everything from the rooms to the warm & friendly staff are top notch. Food is definitely overpriced. So look elsewhere if $$$$ rating is not your thing.
Edit 9/21/18: Decided to treat myself to the hot buffet breakfast this morning. Although I stand by my original opinion that it's rather pricey, the food is really very good. Maple syrup for my waffles is the real deal. Very good quality Maple syrup, not the big store brand. Bacon was crisp without being burnt (got to figure out how they did that). Only juice available was orange. But it was fresh squeezed, and naturally sweet .All the fruits I had were sweet as well (honeydew, pineapple, strawberries). Coffee is nice and strong but not offensive to the tastebuds. The wait staff are very attentive. My glass and cup were never empty. For $43/pp after taxes, it's a good deal, especially considering it costs $10 for a cup of coffee .

A top class hotel .... and when the Pacific OwnerClub pulls up its cars ... awesome!

Ugh...I don't know why everybody is so excited about this place. The rooms are ok, but the gouging... This place sucks money out of you at every turn. Everything is so ridiculously expensive. A happy hour with 2 people in the main bar with fries will swiftly sail past $100. I couldn't wait to get to the airport where the sodas are cheaper.

One of the last places in San Francisco you can take a step into the enchanting past of the city. No other hotel in the city comes close to the level of detail, hospitality, and grandiose of the Fairmont SF.

Classy Fairmont with great service. Nice restaurant and bar. Overall awesome place.

Made a reservation for afternoon tea on Saturday. I was searching for parking near by. However, it seems all the parking around the hotel are expensive. So I called the hotel to ask about the rate. Good thing they give two hours parking for free if you are going to join them for afternoon tea. After two hours, it is $6 per 20 mins. The receptionist was saying all the proper words over the phone but you can tell her tone was impatient. A little bit surprise to get that from a 5 star hotel.

When we arrived on the front area of the hotel, we could not find anyone to help us to violet our car (it is required). Finally, we waved at someone with uniform then he came over to help us. Laurel Court is the place we had our afternoon tea. Service was extremely slow. Our waiter was friendly but he was the only one serving whole section so it was hard to find him. We got our tea about 20 mins and deserts about 30 mins later after ordering. You can try all the teas on the menu. Sandwiches were decent. They used different kinds of breads and cut them in different shapes. Scones were tasty. I was not a big fan of the bottom tray. They were deserts that rotate every week. It is $49 per person. One selection only. I think the price is reasonable for the food and its location.

The restaurant and whole first floor of the hotel need some paint and fix. It is a fancy hotel for sure but you feel it is tired. Marble is not shining. Paints are chipped. Some furniture are dusty. I love the building and I hope they can do a good maintenance to keep its beauty. One thing I also noticed is staff were not warm. I was trying to find restroom and couple of staff saw me wondering around but no one asked me or tried to help. When we went outside to get our car, no one was there. We waited then two staff came back. They saw us but did not ask us why we stand there until we told them we want to get our car back. When we got our car, the driver did not open doors for us but you could tell he wanted tips. We gave him tips but got a mixed feeling. Overall the service level was not very high. I hope this is just one time bad experience.