Comfort Hotel Heathrow Reviews

Not the usual Mercure standard, but ssems to be in line with Britain's understanding of quality hotels

Friendly and helpful reception staff. Good food. Limited parking space.

Excellent staff and food experience....packaged with Heathrow meet and greet.Most impressed....rooms were clean and quiet.

Okay, so let s start with the good things. The staff at the reception was pretty friendly and the beds were good. That s it!

The bathrooms are really outdated, the carpets were stained really really bad. And the worst of all, MY WATCH GOT STOLEN BY THE HOUSEKEEPING. And there not even thinking about meeting me halfway with some kind of refund or compensation.

Take your money and go somewhere else. And if you do come here, leave all your expensive belongings at home.

The members staff in the reception was very unpleasant, I have stayed here at this hotel many times before. Untill my last visit when I wasn't treated with respect. He has served us a few times and he is always the same not kind, on my last More

Highly recommrnd it very friendly staff..lovely comfortsblr rooms
.bsr staff exceptional

Very Very poor ...no breakfast..very disappointed and customers service poor! Check b4 you book..

Really enjoyed our stay here before our flight the next morning. The room was massive and our 2 grandchildren loved it. Pleasant staff and car was left here for our 18 day holiday. Couldn't fault it.

Close to the airport with no aircraft noise. The rooms are functional and very small. The restaurant and the service are good. The nearest subway station is around a 20-minute walk away. There are only a few restaurants nearby.

Great price. Excellent food but wife had make up stolen out of our room

We liked:

The easy check in and check out process.
The staff are friendly, professional and very helpful.
The service we had an issue with the room where previous guests had spilt liquid in front of the door and when we notified reception (so that we wouldn t be blamed for it), instantly they offered to change our room and even came up and took photos of it and offered extra assistance in whatever we needed.
The food - HUGE servings and the meals were value for money.
The close proximity to the airport. It was less than a 10 minute drive to get to the airport.

The Negatives

The bath was extremely high, which made it difficult to step into and out of.
There was little water pressure from the shower, making it difficult to wash your hair.
The hotel layout was not easy to negotiate. From leaving the lift, it was a long walk around very narrow corridors to get to our room.
From the time we arrived, to the time we left, there were the same dirty dishes and trays left outside hotel rooms, making it difficult to negotiate the narrow hallways and giving the appearance of uncleanliness.

NOTE
To be fair, when we arrive, it was explained to us that a number of staff were absent due to illness and this may have contributed to a lack of service in clearing dishes in the hallways.

SUMMARY

Overall it was a clean and tidy establishment, although a little dated. But for less than $100 a night and with the close proximity to the airport, it s worth it as an affordable overnight stay if you are needing a room for the night before catching a flight.

OK, tiny single room, only one small occasional table with no power outlet close by making it difficult to work. Noisy air con.

The free Wi-Fi works.
Smallish rooms with noise coming from the motorway(only if windows are open ).
Having said that. Great staff, great buffet breakfast, good bar and large lounge.
Can walk to a train station in 15 minutes from here. Pub and convenience stores within 3 minute walk.
The shuttle bus service is inadequate serving only T2,3 and 5 but you can't blame the hotel for that and taxis are available for reasonable price.

Came here for our Christmas do! Food was awful and staff were moody. Very very over priced for what it was!

Absolutely freezing in the room and no one came to sort the heating out, although we asked twice. Food and drinks were good, can't comment on the breakfast as we had an early flight.

Room very cold
Heating did not work Window was leaking!
Staff very friendly and the rooms were very clean!

Devo ringraziare il responsabile della reception che mi ha aiutata in tutti i modi quando ho scoperto di aver perso la mia borsa. Disponibile e collaborativo.

Close to Heathrow and good parking space. Worth the money.

Great food and a nice environment to stay in. Close to Heathrow airport and good rates too.

Very close to the airport. Perfect for transit if you have long layover

Rooms are clean, but pipes need an overhaul banging all night!

Great value hotel. Breakfast was good. Very big and comfortable room. A few maintenance and cleanliness issues but overall a great stay.

Not too bad
But not perfect, asked room service maid to give us extra sheets ,but they said "I don't do this room ,someone else do it "

Original room smelled overwhelmingly of mould, but reception team very quickly moved me to another room. New room was ideal, spacious, big bed, bath. Smelled fresh and clean. Has a plug socket near the bed! Restaurant a little over priced, but to be expected.

Nice venue helpful staff but struggle with the parking spaces

Clean and very quite even being so close to the airport.

The staffs specially Mr. Rosslen(/r) were too rude and even they threatened to cancel my reservation (pre-paid and booked 3 months before). The room (270) was too noisy but changed on the next day to a smaller quieter.

Stayed their due to a 2 day visit to legoland. About a 20 minute drive away, and had more than adequate parking. The hotel was great. Staff were very friendly and couldn't do enough for us. The room was very spaceous and very cosy. Looked and felt a very upmarket hotel without the cost. We will stay here now everytime we go to legoland.

Old and gloomy room/facilities let me feel it was a fake MERCURE, but friendly staff and nice food impressed me. Good for a short stay when you are extremely tired after long flight if you got no choice.

Inexpensive, but very small dimensions of hallway, doorway, bathroom and passageway to bathroom. Front desk people very nice.

Excellent staff. Food is the restaurant was delicious. Bar has a distinct collection of alcohol and the prices are. Comparatively reasonable. Enjoyed my stay in the Hotel

Great service, good food in the restaurant. Enjoyable short stay on the way home to Aus.

Friendly and helpful staff in the entire hotel. Room service menu has good choices of food and the food delivery is speedy. The taste and quality of the food was great and very delicious.

I was travelling during the outbreak and all hotels were suddenly closed, and I needed to get through the night waiting for my flight. The portier at the hotel was very nice and let me stay at the lobby and even provided me with bottled water so that I would have something to drink. He was even kind enough to wake me up when it was time for the bus and directed me to the right one. The hotel also looked beautifully and people working in it most certainly make the stay a pleasure for everyone.

No hot water (when there is)
Almost no storage.
Mini shower.
One coffee maker for breakfast that only serves one cup at a time.
Very average quality of the meals.

Good place close to Heathrow for early morning flights. Enjoy breakfast

Ridiculous deposit charge when wasn't advised before booking used to come here all the time when visiting family, will use premier Inn from now on! Rooms stunk of cannabis in the morning also which was great

Arrived and there was no parking available. I was told by reception "parking is subject to availability"... now since I paid for 15 days parking with 1 night stay this came as quite a surprise.

It's like paying for a car and then being told "We don't have it.. Sorry."

Prestation is not really of a Mercure standard to me. Old furnished and shuttle services not really efficient (waited 30 min at the airport to finally give up and take a taxi - same on the way back). Even though shuttle service is not falling under hotel's responsability, I would expect them to notify from any inconvenience customer might encounter. However, personel was really nice and efficient in general.

Average hotel by Heathrow - not surprised at the run-of-the-mill quality by the price. We were a bit frustrated due to shabby decor, as well as our bathroom door locking from the outside on us. Power surge happened twice, knocking out all power to our room whilst having ONE light on and attempting to use the hair dryer - really? It's a hotel so not sure why the fuse wouldn't be able to handle average use of a twin room by two people... Not super happy with the experience - staff didn't seem to have much explanation or care other than "it happens."

Poor front desk service also was surprised by the problems with the room

Amazing service from Vijay, Nicolas and Monika...lovely people...thank you for the memorable time

Great place great service and the bus driver was very nice.

Horrible room service, I've just asked for a duvet and waited for 2 hours! Called them 1 hour before they said it's coming, we live on the same floor as reception, 2 mins top. Waited for 10mins, nothing happening, 15m nothing, another 15m called again. Reception said they will be there 3mins, waited again, 10m..15m... Called, they now refuse to answer the phone. At this time it's been more than 1.5h. I just wanted to get a bloody duvent. It doesn't take freeking 2 hrs to get a duvet. When the man came up finally he said(with not genuine voice)"sorry, I was busy". This is their service. ha totally avoid!

I just visited a friend, however the T.V in the lobby had awful pictures, the portion sizes are tiny. Typical chain hotel.

Just dirty, the hot and cold water was mixed, be aware that the hot water is regarding all the other customer usage!! Accor hotel standard!! Glasses are sticky... OMG

I traveled to the center of London and the biggest problem is that Uber Mayslk to central London from this hotel I asked four times Uber Ashan to get me to Adjor Road (Arab Street), but they refused and Kinslow request for those who asked about the reason they say the journey is almost 40 minutes at a peak time and also take them Tax for the road ... I was forced to take the second location to accept the request

Place is ok for short stay sort of easy access to the place with taxi. Precooked taxi so cost me like 15 pounds to get here from terminal 4. The hotel has very limited bfst not much at all. So my rating for three star the hotel

1: need to improve room condition the toilet flush did not work properly but got fixed within one call so good on you guys

2: the lift to go to rooms Man Uncomfortably small but guess the building like this?

A two day meeting. Decent space. Helpful front desk staff. Fresh sandwiches.

Very slow service. Restaurant and reception. Not the fault of the staff but think it would be convenient to know of delays on the food before ordering.

Usually mercure hotels are very clean and nice, this mercure hotel seems like a 2* hotel, carpets mouldy, bathtub is rusty.