Coldwell Banker Sky Ridge Realty, Lake Arrowhead CA Reviews

Susan Smart was our realtor and was fantastic in guiding us through the process of selling our home. I would highly recommend Susan and Sky Ridge Realty.

I feel extremely lucky to have had the good fortune of being represented by Simone Knepper in the purchase of my new mountain cabin. This particular cabin has gorgeous greenbelt views and a wonderful private location resulting in a great deal of interest and multiple offers coming in on the property. I reached out to Simone and within minutes of contacting her, she had arranged access to show me the property and submitted my offer that very same day. Simone is an excellent listener, an attribute that not all real estate agents have. Simone listened to what my budget was regarding the property and what I felt made sense considering some areas of the property that would require work. Simone gave valuable advice on how to structure my offer so that it was strong, clean and straightforward, and despite multiple other offers, the sellers ultimately chose mine as the offer to proceed with even though I don t think it was the highest offer presented to them. Simone is a pleasure to work with and while I have a fair amount of real estate knowledge, her approach and common sense are definitely the reason I now own this spectacular property. Sometimes it is tempting to have an acquaintance or friend represent you in a real estate transaction and I am confident that had I gone this route, things would have gone very differently and the cabin would probably have gone to one of the other buyers. The great thing is that after working with Simone, I now consider her a good friend and also one that I would recommend to my friends and family who are searching for their perfect mountain property. Simone knows the mountain community and was always quick to respond to questions and concerns as well as provide assistance whenever I needed it. You will never feel like you are pestering or bothering Simone and she always is eager to do research for you or find answers to any questions that you might have. If you want an honest real estate agent and the best chance of not only finding but closing on your dream mountain home in a hot real estate market, Simone is someone you definitely want on your side!

Alec was amazing to work with from day one. He made the processing of selling our family mountain cabin very easy.

Alec was excellent at guiding me through the maze of the items that go along with selling mountain property. I was very lucky to have Alec
at my side throughout this process!

My husband and I have bought and sold 7 homes. By far Paula Crate was an exceptional Realtor! She is professional, knowledgeable, patient and cares about you. She answered all of our questions quickly and stayed in contact with us through the process. After we bought the home and moved in she still checked in with us to see if we needed anything. She gave us a list of phone numbers to call utility companies, handyman, etc. The hard part was my husband wanted the process to happen quickly; she was there every step of the way with a smile on her face. She made it happen for us and we are impressed with how fast she got everything done. We highly recommend her! Sincerely, Danny and Heather Thomason

Selling and buying a house is stressful! Having the right realtor is a MUST. You want someone you can trust, who's going to work (sometimes behind the scenes) to answer questions and process the necessary information that you will not always be able to answer. I was lucky, I had Kaila Brooks as my realtor. She is AMAZING! She went above and beyond what I'd expected. Showing my house during a pandemic, answering questions (day and night) both mine and prospective buyers, and at times when things went sideways (which always happens!) she was there to hold my hand and lead me through it. I would highly recommend her to anyone looking for a realtor. And if you think this is just another 'great review', I suggest you reach out and meet Kaila. One meeting with her and you will know that everything I've said is true. If you want a realtor that is going to be trustful, knowledgeable, and a hard worker, then Kaila Brooks is the agent for you!

Coldwell Banker Sky Ridge is the #1 office on the mountain, and has the most proactive and responsive agents.

Working with Paula Crate was a fantastic experience. Because of Paula's efforts my husband and I found our Arrowhead retreat that we both love. Paula worked very hard to find the place of our dreams. Thank you so much Paula!

Ruben Soto was professional, efficient and extremely helpful with the listing and sale of our home. I would highly recommend him.

We had a great experience with Simone. She was knowledgeable about buying in the mountains and had good contacts with inspectors, contractors and lenders. She was willing to let us into the house to check on things and was very accommodating. Simone was easy to communicate with and met all our needs. We would definitely would buy and or sell with her again!

I used agents from Caldwell Banker Sky Ridge Realty both to buy my mountain cabin in 2004, and to sell it in 2020. In both cases, I found at CB agents who excelled at their jobs and were a perfect fit for me. My agent for selling the cabin, Cynthia Raymond, was recommended by my now retired CB agent from 16 years ago. Both agents were hard working, direct, honest , and they both really know their business. Both had excellent judgement and an admirable work ethic, and were genuinely nice, smart women. My realtor experience couldn't have been better.

We were really disappointed in our buying agent, Julia Bauerschmidt, of Coldwell Banker Sky Ridge Realty regarding the recent transaction of our property in Lake Arrowhead. She was not an advocate for her client.

First, I had to fight to get the "as is" clause removed from the seller's counteroffer. The property was not being sold "as is". The term "as is" had never been a part of the listing, nor our offer to the seller. She lied to me about the legal implication of the term "as is" and I, the client, had to explain it to her and demand that language be removed. It was then removed and the deal proceeded.

Further, the seller lied on the information statement when he checked the box, "NO" indicating that he did not have a Hero loan. He did in fact have a Hero loan on the property.

This was significant because had the escrow company not caught the error, our family would have had to absorb the balance of the seller's loan. The discrepancy could have easily been discovered earlier, however, it was not apparent until after our family wired the entirety of our amount due. Only then were we made aware that the property had a loan against it.

To add insult to injury, Julia defended the seller's attempt at fraud in hiding the Hero loan. She threatened that in order to get our money back, should we exercise our legal recourse to unwind the deal due to the fraudulent statement about the Hero loan, it would "cost us more money". That is false.

A real estate agent should be an advocate for her client and get in the ring to navigate perils that may be unfamiliar to a buyer. Sky Ridge Realty is not your best bet. Others are available and if I ever need to buy another property in this area, I will not choose Julia.

Brianna Beer realtor#02041599 denied us the opportunity to view and purchase a house we expressed interest in a few times via phone calls and emails. She had told us the house was not open for viewings till a later date so we made an appointment with her to view for the date we were given.
Because we were coming from Az we had our hotel booked and a rental car booked, however the day before the supposedly opening day she notified us that the house had 4 offers and had accepted one so needless to say we not only lost out on the house but also the expense of hotels and car rental fees. Oh and wait it gets worse, the listing agent was actually from her own office so why didn t she know they were actually showing it before the date we were given.
So if you are looking for an incompetent and useless realtor this is your gal!!

I worked with Alonso Corrujedo Jr. with a mutual client of ours. He did a great job negotiating the deal and help get our client to close with certainty. I would highly recommend him and his team.

We used online reviews to narrow the search for a real estate agent to help us with our home purchase. Simone was the first to respond and we're so glad she was because she is an outstanding agent. She was very responsive and always followed through on what she said she was going to do, including after the sale closed and we took possession of the keys. She showed us several homes and listened to our likes and dislikes without trying to push us in any one direction. When asked her opinion about a property, she would share her thoughts and compare/contrast them with what we wanted, so we could make the best decision. In addition to being a very hard worker, she's a very nice and trustworthy person. Simone is a professional who takes pride in her work and works for her clients. We're very happy with the outcome and wouldn't hesistate to work with her again. She comes highly recommended...five stars. You won't go wrong with Simone.

We worked with Alonso Corrujedo Jr. on the purchase of our new home in Crestline, and it was such a great experience. Alonso was super responsive to us, answering all of our questions, and walking us through the process from start to finish. He provided great insight into what to look for during home walk throughs - things we never would have known, having not owned a home in the area before. His knowledge was truly invaluable. We would recommend him to anyone looking to buy or sell a home in the area!

Simone was everything I could ask for in an agent. She helped guide me through the entire process of my first home sale. She answered all questions that I had very clearly and quickly, and left no confusion about what to expect. Relying on her expertise during the home sale was priceless, especially when little things would pop up during the process.

Simone has invaluable experience selling/buying homes in the mountains and it shows when you work with her. My home sale went pretty much as she described it would, which is impressive considering there are unknowns that can occur during such a big thing as selling a house. There's simply not enough that can be said for Simone.

Jim Newcomb has always been a professional, and the way he handled the sale of our lot was no exception. When we listed the lot with him he was honest about how long it might take to sell. He provided detailed "comp" information to help us set the asking price. Jim kept us informed throughout the sales period with weekly updates. I have known Jim for many years and it may seem that is why I would review him favorably; however this was a business transaction and the service he provided was outstanding. My wife and I are very satisfied with this experience and would strongly recommend Jim Newcomb and Coldwell Banker Sky Ridge Realty.

Brady Hauser is very knowledgable of the area and properties. He is friendly, upbeat, shows up on time and stays with you as long as you need. I have bought and sold houses with Brady, would not have gone with anyone else.

Very Positive,Paula Crate was knowledgeable gave us plenty of market information,attentive,kept us aware of all activetive and what other agents were saying.VERY PROFESSIONAL

Theresa Grant was awesome! As first-time homebuyers we had a lot of questions and Theresa worked with us for months to help us find the right place to call home. No question was ever too much! When we found the right house she negotiated hard for us, and made sure we were in constant communication. She had a scheduled vacation during our escrow and even with a 9 hour time difference she stayed on top of things via email and text, and her team worked hard locally to fill in while she slept. There was a huge snowstorm the day after we closed escrow and she checked on us to make sure we were okay! We are so happy in our first-ever home. Thank you, Theresa!

Michelle Hutton and her son Alec have helped me sell 4 properties in the mountain community in the past 9 months. I ve met and used many agents over the years. Michelle has a can-do attitude, is incredibly responsive, very professional, yet friendly and approachable. She helped me get a deal closed on time by staying on top of the details via texting even though she was on vacation in a remote area of Mexico with no Internet. She s incredibly good at what she does and I d highly recommend her! Kay Ridgeway

Excellent service; honest and trustworthy agent (Alonso Corrujedo)

Theresa Grant, DRE #01202881 was my realtor from this company. In 4 months of trying to sell my house at a price she thought was fair market value as I recieved a few poor comparisons weekly from her, I was very disappointed to get no offers. When our agreement ended it took over 10 days for her to remove the sign and lockbox. One time I came home to find one of my doors had been left wide open for 8 days while I was out of town. Out of the many showings of the house I don't believe the lowest storage level of the house was ever shown at any of them. Lights were left on upon leaving or never turned on for the potential buyers. Overall I was extreamly disappointed and unimpressed.

Brady is an amazing realtor. I ve purchased two homes with him and it was an effortless process. Brady recommended a financial institution, the appraiser, even my current housekeeper. To say Brady knows the Lake Arrowhead mountain is an understatement. He personally found my latest house which has been perfect to Airbnb. Not only that, he took outstanding photos of the house and I was able to use those pictures on the Airbnb website. If I purchase another property I will definitely use Brady again.

Simone really knocked our socks off!! We had such a pleasant experience working with her. She always responded very quickly and was a perfect amount of encouraging and not pushy at all. She really made us feel like she understood what we were looking for and she worked day and night to help us find the perfect home for our family! We would work with Simone again in a heartbeat and would happily recommend her to anyone looking for representation on the mountain !

-Emily & Joe Farrier

This is the second time we have used Daylene Ctibor, once to buy, once to sell. She is a Go getter, knows the Mountains better than anyone I have met. She goes the extra mile, is available to bug anytime of the day, answers her email and messages in a timely manner, she takes care of business even when troubles arise she is right there to Help take action, find solutions even if she has to get back with you. She works hard for every penny she earns. I highly recommend her Professionalism, and am sure you won't be disappointed!! I would use her again and recommend her to friends and others. If you trying to relocate in San Bernardino Mts. She is the Right person to work for You and is an Honesty Sales lady.

Sophie Formby is the best real estate agent with whom we ever have worked. We would not have gotten our home without her.

Ellen and Richard Lawrence

Kim Sellers has acted as our agent since 2007. We have bought 3 homes in Lake Arrowhead over the years and have sold 2 and have always used Kim as our agent. She is professional, she is a great advocate for her clients and most of all, she has become a good friend. We love Kim and would recommend her to anyone looking to purchase or to sell a home in this area

Brady Heuser was great! He is knowledgeable of the area and honest. Low pressure sales and wants the best for customer.

I was very satisfied on how professional Alonzo was. He was very accommodating and very helpful. Alonzo gave us great advise and directed us to the help we needed to buy our home in Big Bear. He has a wealth of knowledge, even if you get stuck in the mountains due to weather conditions! I would highly recommend him to anyone! He truly cares for his clients. Thank you Alonzo for all your help it was a pleasure working with you.

Our Realtor, Theresa Grant, listed our Running Springs cabin and took over like a professional whirlwind! She made sure all our t s were crossed and our I s dotted so we d be ready when a buyer came along. We didn t think it would happen so fast, but the day after the professional photo shoot we got a full-price offer! We sold our home with about two days on market, for what we wanted, and closed escrow quickly and easily. We are experienced buyers and sellers in California, and if we were ever to come back to the mountain, Theresa would be the first person we d call.

Over the past few years our family has purchased three and sold two homes with Brady Heuser with Sky Ridge Realty. He's become our Go-To realtor for all our mountain needs and have recommended him highly to many friends and the rest of our family. He's prompt, efficient and keeps you informed. He has also been very helpful answering questions relating to other "mountain Living" and services. Give him a call!

Paula Crate of Coldwell Realty was extremely helpful in the purchase of my dock. She was insightful and assisted in finding the right dock at the right price for my family, and she expedited the purchase.

We could not say enough about our excellent experience with Caldwell Bankers. Especially because of our amazing realtor Brianna Beer. Brianna went above and beyond to make sure that we got the house of our dreams. Brianna was alway ahead of the game to make sure we had no surprises and everything was done On a timely manner. We will forever be grateful for Brianna Beer!!

If you're looking to buy a house in the mountains (and you should) I would highly recommend using Simone. She has vast knowledge of things specific and important to the area as well as a general real estate savvy. She's very available and generous with her time, always willing to quickly respond to questions. She helped us narrow down what we were looking for and got a clear understanding of what that was. This allowed her to only show us houses that matched this criteria, and ultimate find the most awesome mountain cabin for us. She was invaluable throughout the whole escrow process and we couldn't be happier with how everything turned out!

They are selling my 80 year old mother s house. We are all now out of state. These people presented the home for sale for over 6 weeks with mounds of trash at the entry and never said a word. Weeks have gone by with no communication at at from the agent at all. The owner is dismissive and won t return calls and refuses to cancel the listing agreement. I d give zero stars if I could.

I lucked upon Simone Knepper when I was looking for an agent to sell my home, and she was absolutely the best I could have hoped for! Throughout the whole process, she was positive, offered really great suggestions, and always had an answer to my many questions along the way. She just KNOWS the mountains and was an invaluable asset to have on my side. I highly recommend her!!

A+ experience with Ruben at Sky Ridge Realty. I Highly recommend! Communication and attentiveness was top notch!

For the past year my husband and I dreamt about owning a vacation home in the mountains, mainly for us to spend more time with out little ones. My husband had visited a few times and felt connected with Arrowhead, I on the other hand had actually never been there. When we started looking for homes online, we found Simone, we were just eager to start looking and somehow we got very lucky. She was flexible, honest (more honest then any other realtor I had encountered), learned what we liked and disliked (very quickly), and was extremely responsive. Since we weren't local she made herself available to do virtual walkthroughs and gave us her honest opinion. I can honestly say we wouldn't have found our dream vacation home without her help. Not to mention even after we bought the house, she continued to help us find contractors and even visited the house on our behalf. I hands down recommend working with Simone!

We wanted to work with an experienced Coldwell Banker realtor who had lived in the community for a number of years. Kim Sellers exceeded all our expectations. She was always available to us, showed us a variety of homes to gauge our wants and needs, and answered every conceivable question we had. She was with us from the start to close of escrow and beyond. We were blessed to select and work with Kim Sellers.

Trying to buy a house in California while still living in Texas would normally be a very stressful experience but Simone made it so easy. She s professional, efficient, quick to answer all questions and so pleasant to work with. Because of her expertise, we were able to close escrow in just two weeks! She s truly the best and I highly recommend her!

Home buying is stressful and requires the helping hand of a professional. Simone ticks all the boxes in what anyone could want in a realtor. She is totally committed to representing her client, not simply having a transaction. She showed us a variety of houses that would fit our requirements and was not afraid to point out both the strengths and weaknesses of a property. She was willing to walk away from a transaction and the commission if it was in our best interest. She never rushed us. When we found the home of our dreams, she was the cool professional that lead to a transaction at a fair price. She was with us every step of the way with introductions and professional advice. If you are buying in this area you cannot do better than Simone.

My husband and I had been contemplating the idea of buying a little cabin in the mountains for quite some time.
We had no contacts up there so we decided to go online and look for realtors, and that s how we found Simone.
We loved working with her, she extremely professional, very knowledgeable, direct, very responsive.. and the list goes on
Thank you Simone! You have set the bar high and hope we can work together again :)

Couldn t be more impressed with the professionalism Brianna Beer has shown. She is extremely knowledgeable and I trust her to find me my dream home.

My husband and I are so very happy with Coldwell Banker Sky Ridge in general and agent Simone Knepper in particular. Everyone with whom we dealt in the Blue Jay office was pleasant and knowledgable and Simone really knew her stuff! We gave her our criteria and she always gave us great feedback and perspective for living on the mountain. We have our beautiful home now and the transaction was seamless. We would recommend Simone and Coldwell Banker to everyone thinking about a home in Lake Arrowhead.

Simone was great and very attentive especially in light of COVID. We were able to navigate through all the hurdles and eventually closed the deal. Simone went far and beyond what a realtor normally does.

I met Deter when I visited a property he was showing for his company . He was representing the seller and after talking to him on numerous occasions I felt comfortable with having him representing me also in that transaction . As a dual agent, he was always forthright and candid in his replies to my inquiries .
That deal fell out of escrow when I cancelled and I asked him to assist me in locating another property . I thought he might have had enough of me because I requested several inspections of the first property which went beyond the norm .
He obliged and we found an second property that I purchased with him as my agent . Things went smooth always rapid responses to questions and accommodating in every way .
He had been living in the area for many years and could answer all the kinds of questions newcomers ask related to services in the area.
A post script is after we closed the deal I had an issue with a plumbing problem at the cabin . This is not my full time residence and I would not have been aware of the emergency . A neighbor who remembered Deter s office had listed the property managed to get in touch with Deter and he and his son , Brady, his partner agent called me and before I could get up there they got the water company to turn off the water and avoid damage to the property . The deal had been closed and they did not have to go up there and spend their time dealing with this ! You want representation beyond good - use Deter and Brady they are great !

We loved Simone! She is such a pro and really made us feel like she had our backs throughout our house hunt as well as the escrow process. She knows the mountain like the back of her hand and was a joy to spend time with on our search. We highly recommend her!