Best Experience ever! They say you never know what a person is going through and it's true. I just recently buried my mom and had the car accident two days before her birthday. Needless to say my spirts were low. But, the Great Customer Service I received put my mind at ease. Kudos to Mitch, the Service dept. front desk staff and the lady in the parts department! I provide customer service on a daily basis in my profession. It feels great when you receive it back! COCOA HYUNDAI you really exceeded my expectations!!!
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Dan White is a caring and knowledgeable sales associate. He patiently and thoroughly explained all the details of the car I was looking to buy. Ali Sherief handled the financing details and was a pro. Love my new 2020 Hyundai Tucson! I would recommend Cocoa Hyundai to anyone looking for a new or used vehicle.
Cocoa Hyundai dealership is terrific! The personnel that work there are courteous and friendly. From the sales personnel to the service personnel they treat me well, and are always pleasant on the phone too.
Brought my Elantra in for service this morning.. they took me in right away. The service lead George did a great job of taking care of my issue promptly. The customer lounge is great, big tv, free WiFi, coffee, donuts and water
All the recalls on my car and still not fixing it. If I would've known the service at this dealership was gonna be garbage I would've never bought the car. I can handle a recal or 2 since its the manufacturera fault but the rudeness is their fault and the reason I won't return. I'll take my next recall to another Hyundai dealer.
It took more time to explain the features of my car then it did to work out a deal and finalize my purchase. Very pleased with my car and buying experience- thanks Adam Marx
No longer impressed. Customer for over 10 yrs. Recently inquired about a new different model vehicle. Deal was a JOKE. A really bad joke!! I hate it when a dealership thinks a customer is stupid. Some of us do our research on pricing before hand.
I am currently deployed to Afghanistan and had issues with a recently replaced part. Cocoa Hyundai immediately reached out to my family and was incredibly helpful getting my wife and kids back on the road. Thank you for all your help!
David S went above and beyond helping us with our car purchase. He was very knowledgeable and helpful. Thanks so much! We are so happy with our new Elantra!!!
Jerry was excellent! Real straight shooter and a really knowledgeable salesmen who will work hard to get you in the car you want. Definitely recommending him and Cocoa Hyundai to people I know looking for a vehicle.
Cocoa Hyundai - you rock. We came in after finding a car on-line and were said and done inside of 2 and a 1/2 hours. Everyone was so professional and helpful. Great value. No " high pressure" sales people or closers. I'm going back for another car - oh and the cupcakes. Thanks Cocoa Hyundai.
I had a very good experience. The salesman was very nice and very polite and they did everything they could to get me into my new car. This is the second Hyundai I had. And the first one lasted me for at least 12 years. so I do not have no problems with Coco on d or even the even the product they give. It's one heck of a deal and they are a great to their customers
The friendly and professional staff here always treat you with respect and go out of their way to make your car buying, trading or vehicle service experience a good one.
Morgan was amazing and took great care of me to get my alternator replaced and made sure it got covered by my extended warranty. While I was waiting, I noticed that she took excellent care of the others in for service too. Thanks Morgan, your the best.
Brian Gore had to be told four times no I do not want the extended warranty on the elantra. Everytime I said no he replied my saying my credit would be ruined and also my Grandmothers credit who was sitting in the office of Brian Gore as well. Within 5 days our credit scores dropped 50 points and I received 5 letters from 5 different banks being denied for the car loan. He had to be contacted as to where the payments are to be made to. He states Hyundai Financial. In fact the fourth time I said no to the warrantly it was obvious he was upset as he walked out of the office. Denied by five banks but yet he wanted me to have a higher monthly payment so he could benefit. Worst car experience I have ever had.
Bought a Tuscon. We had an issue with the car, and was treated excellent. They went far a over and beyond to make us happy and to give us a great deal Highly recommend.
I usually have great service here, however today is different. Instead I had ZERO service for an appt I was scheduled for. I ve been getting reminder emails/texts everyday reminding me of my appt today, I get here and the entire place is closed. No text/phone call. No email. Wasted my time (and the person giving me a ride home) driving all the way here just to find out they are closed for a week! AWFUL customer service to not call your customers to let them know. Very disappointed in Cocoa Hyundai.
My experiences with Cocoa Hyundai in the past have been less than stellar. In fact, their attitude while I was in the market for another vehicle caused me to purchase my Veloster from a dealer in Lexington, KY with which I was very pleased. The service department management attitude in Cocoa was so distasteful that they made me want to get rid of my Veloster as the first opportunity. The opportunity came about this week with an email from the Sales Manager wanting to buy my car back.
Fortunately, I was put in touch with Wayne Spitale who had the good sense to treat me with respect during the phone call which made me give Hyundai sales another try (albeit with much apprehension). I showed up as planned, Wayne was prepared for me as planned and continued to work with me as an individual as opposed just a potential sale from a guy just trying to dump his car. I did not plan to purchase that day and especially did not plan to spend an extra $12000 to upgrade my vehicle however Wayne's minimal BS approach (which he executed quite well) and not offering me and insulting initial value for my trade got us within negotiating boundaries. We quickly worked through it and I drove out of the dealership spending only $300 more than I should have and that was because I liked Wayne's attitude.
I also enjoyed working with Mark Hobbs the finance guru. He had his act together and made the experience as comfortable as the people in the Kentucky dealership. And I gave that dealership very high praise for the handling of that sale. Kudos to Mark.
Always a pleasure when having service provided on my Santa Fe, George takes very good care of me and always advise what is needed. Even though I reside in Melbourne, I love the drive and the service I receive each visit. Keep on doing what you are doing.
It's a car dealership. My sales guy was decent, the place is clean and they try to be friendly. My finance/purchase person was not my favorite but we got it done
I appreciate the personal experience I receive at this service department. I feel like they care about my needs...they are very honest. Cortney has been my advisor for years and she is knowledgeable and caring.
Military Family - They took very good care of my brothers new used car[ who spent 6 tours overseas] - and I bought at another dealer - Cocoa Hyundai will take great care of you no matter where you got your car - I highly recommend them and will buy my next care directly from them. Thank you for caring for my family ! - And they give Military Discounts - Check Them out
Burton Johnson made our experience with Cocoa Hyundai, enjoyable, his knowledge was very helpful. I'd give him more than 5 stars if I could. Thanks so much for making a new car purchase memorable. Donna Steiner
I arrive at dealership in a challenging situation. The Entire team at Cocoa Hyundai treated me with the utmost of respect. A very pleasant and quick buying experience!
Service advisors were very efficient, friendly and my service on my vehicle was prompt. As always the fresh coffee and donuts were great! Thanks Cocoa Hyundai
Bought a used truck that was listed online. The entire buying experience with both the internet salesman Ian and the sales manager was positive. Felt comfortable with the purchase.
Working with Adam was such a pleasure. Explained what I was looking for in my price range and after 2 days of texting.. something came in and he immediately thought of me. It was just what I needed and fit my budget. This is the 4th Hyundai my family has owned and couldn't be happier. Ask for Adam...very professional..knowledgeable and courteous. You couldn't find anyone better. Thanks Adam !! A very satisfied customer
This dealership is getting worse! I come in for my oil changes everytime. But this time is different I just had brand new tires put on my car on 12/2, im here on 12/4 for the oil change the guy checking my car in tried selling the highest package for tire rotation and balance on my car...... he told me there is significant wear and tear on the tires. I told him no there is not they are brand new. He then questioned me on them. It is something new everytime I go in.... it has 30,000 miles on it and serviced properly.
Billy Sampely is a great and fun guy to work with. He was very patient and understanding to what i was looking for and what i wanted. He really took his time and explained the pricing,components and the mechanics of the cars. Billy really went the extra mile for me. After a couple of back in forth with the financial department i walk out with a great cash price for the car i wanted. So if you decide to go to cocoa hyundai, please ask for Billy Sampley, very down to earth guy.
Worked with Dennis on this purchase. No pressure to buy a more expensive vehicle; when I did not see the model I was interested in on the lot (2014 Accent hatchback) he checked on it for me & found one that had just been delivered and had not been put out yet. Drove it, loved it, bought it. This was on a Wednesday; came back Saturday & got the Bluetooth set up, again everyone I dealt with was very friendly and helpful. I would recommend Cocoa Hyundai to any of my family and friends who are in the market for a new car.
In the 10 months i have owned my car, Taylor in the service department had always been helpful. He went above and beyond this past Friday to ensure my tire was repaired before the weekend.
Read all the high reviews, I'm sure my experience was unique. I received a trade-in offer online (their website) and a phone call from an internet sales person promising a $50 gift card for a test drive. When I arrived, they offered over $1k less than their own online trade offer, I left with no deal and no $50 card. Their first question was "how much payment can you afford?; that question always scares me at a dealership and I knew that any potential deal would go south. A waste of a drive from Orlando.
My wife and I purchased our vehicle last week. We utilized the TrueCar buying platform. Kudos to Dan White who expressed professionalism and that "extra personal " care that make customers want to come back and share their positive experiences with future car buyers
This is not my first experience with Cocoa Hyundai, the staff always makes me feel like family and welcome. My sales guy Josh was so helpful and patient, and as always a big thank to Sheldon and Ali for always getting me the best deals as possible. I will not use any other dealer, I highly recommend if you are looking for a car and great service visit Cocoa Hyundai.
Just purchased my first brand new car. I would have to say the experience was great and not a lot of hassle as I thought. Being in the Army I initially was pitched the MILES program. Already having years of experience under me I knew that it was a scam deal for military service members. Dolly worked with me and understood that I did not want it so I was able to get an approved loan through their bank. Happily drove off the lot with a car I wanted with very affordable payments.
I had a wonderful experience at Cocoa Hyundai. My salesman was knowledgeable and the rest of the staff was friendly and courteous. I found the right vehicle for me!
We've been costumer's of Cocoa Hyundai for years and simply love Brian Gore, who has sold our family several cars in the past. And Brian, true to form, came through for us again with at better financial rate than we were expecting. We always have a great experience at this dealership, (the only one we've ever been to). On this trip we were met by Dolly, she was very knowledgeable about the cars on lot,in spite of the jesting she got from her fellow-peers; and helped finalize the deal on our new car. She has followed up with us since buying it to make sure we are very pleased and have no questions.
Glad to be doing business with guys again, Dorine Pederzani
My 2015 Sonata from CoCoa Hyundai required service for 2 computer module upgrades and faulty powered mirrors. The service only took 90 mins and my Sonata drives like it has a new engine. Mirrors are back in working Condition. The work was expeditious and professional. I ve always received excellent Service from CoCoa Hyundai
Our saleman worked hard to get us a good deal. The Manager worked extremely hard to ensure we were satisfied with the numbers. The final paperwork was done efficiently. Our only complaint was when we picked up our new car, it looked as if it had not been detailed. There was pollen and dirt build up all over it. Good customer service, detail or new car prep needs work.
Can I give more than a 5 star rating?? This experience was wonderful!! I had a bad experience with Cocoa Hyundai about 9onths ago and my salesman Billy Sampley, knew of that. Billy went over and above for my to turn it all around and make it wonderful for me. Thank you Billy, from my husband and I. And Howard, the finance guy, was very nice and pleasant as well. I would recommend Cocoa Hyundai and Billy Sampley to everyone!!!
My wife and I was rather surprise at how easy the buying experience was at cocoa Hyundai. Austin made the experience seamless. If you re in the market to purchase a brand new or used Hyundai, Cocoa Hyundai is the place to purchase, ask for Austin, you ll be pleasantly surprised, we were.
I researched a car. Told them what I had to offer. And how bad I wanted this car. And they made it happen. Very laid back place. Sometimes a little too laid back but it makes thing much more comfortable.
Unfortunately, I'm not a fan. When you send out flyers that are False Advertisements, then pretend to not know anything about the promotion in the beginning... Then become an expert once faced with an inquisitive consumer, it diminishes your reputation. A tainted first- impression, built on a misleading and fraud- like gimmick doesn't sit well with the general public. Truth be told, your 'out- of- town' helpers/ sales reps for a massive event (that wasn't even advertised on your local Facebook page) were courteous, but lied. Perhaps if my first impression wasn't so dramatically fraudulent, this review might had been written differently. As of now, my review is 1 star due to the first experience via circulated flyer.
The customer service at Cocoa Hyundai is very good. Each time you are there for service they follow up with you to inquire about the experience. If you express any concerns or have questions they will talk with about it. I have no complaints and do appreciate their thoughtful follow up process.
The customer service is always spectacular at this location. They are very good about answering questions and keeping you informed. My only issue is how long it actually takes, I know they have diagnostics to run and service steps to perform which I am very grateful for, however 2 and a half hours to put on a new tire is a bit excessive.
Amazing team. Everyone was friendly and helped me get my 2018 Tucson back to its original condition after a collision. $10000 to the other drivers insurance...I am extatic! Thank you Hyundai for all your hard work and dedication to quality.
Mr. Melynk is a fantastic Technician and true asset as the Shop Foreman of Cocoa Hyundai. He carefully and thoroughly inspected my vehicle and left me with a clear impression of what repairs to expect in the future. Ms. Cortney Kirk has been my Service Advisor twice now and does an excellent job of quickly getting the customer taken care of and in a very professional manner. Kudos to Cocoa Hyundai for their Service and Exceptional choice in staff.
I had a great experience with cocoa Hyundai, Josh and Brian was very excellent in customer service. They both made sure that when I left I was actually very happy I will definitely recommend cocoa Hyundai great customer service satisfaction guaranteed thanks guys
Cocoa Hyundai was the best dealership I could have bought my car from! Dustin made sure that I got everything I wanted in my car and deff fair pricing. I would recommend this dealership to anyone!!
So my husband and I were searching for a car to buy back in June of '14. We weren't sure what we wanted, ended up buying a 2011 Santa Fe Limited Edition. We were pleased with our purchase and the hospitality from the dealer. Months later Nov of '14, we bring it in for an oil change and somehow the following week the rear seat-belt/airbag is leaking from the ceiling with water showing just above that area. We contacted the service department and they told us to bring the car on a Friday as the water specialist (The Ultimate Auto Seal) only comes once a week. After he looks at it, we are called back and told he could not reproduce the leak. They call us and say the car is ready to be picked up and we should call if it happens again.
Now December of '14, I'm washing the car and now we have 2 leaks?!?!? The 2nd on opposing side in the same area. We call the service rep again and are scheduled to come in not knowing if the specialist will even be there that Friday.Well that Friday comes and they reschedule us for the following week offering to give us a loaner. We reschedule for the following week not wanting to leave the car at the dealer to sit for a week if no one will be there to fix it with the possibility of rain.
So here we are this morning 1/2/15, planning to bring the car in and the service rep calls saying the guy isn't going to be there today and rescheduling us for next Friday. It is sad that $20,000 later we have a leaky car, 2 kids who sit in the back and we don't know if the seat-belt or airbags will work properly. The service rep says their manager wants this taken care of since we'll be on our second trip there but there seems to be quite a big delay in getting this done. It's strange to see such a big company relying on one person to come in once a week to fix leaks in cars. There should be a faster solution or some way to find another person to fix this issue.
My husband and I have been available for the past couple of weeks (on vacation) and would have liked to be there and make sure the leak is reproduced this time, but now we won't be there most likely as we'll be working. thanks for all the reschedules!!!!
Our advice would be to do your research, Hyundai's have tons of leak problems so you should definitely do a water test maybe run the car through a car wash before buying. Don't be fooled by their hospitality, they only want your money and no service in return!
The salesman (Josh) was friendly, experienced and knowledgeable. I liked the low pressure sales approach leaving us with the feeling they were there to serve our needs.
I can't say enough good things about my whole experience at Cocoa Hyundai. From the sales associate Jeff Ribak, to the finance manager Mark Hobbs, it was the best car buying experience I could have asked for. Jeff listened to all my concerns, and walked me through the whole process, and Mark fought for me to get an interest rate way below what I was expecting, along with explaining all the paperwork to us so that we felt comfortable with our decision before we signed anything. Every other dealer we went to wanted to put me in a used car, but Jeff assured me he could get me in a new car for the same payments. I LOVE my Elantra, and will recommend Cocoa Hyundai to everyone.
If you want to feel good about your car buying experience, go here! Everyone at the dealership is welcoming, friendly, and is respectful of Covid measures. Monique was the Sales Manager I worked with and she was awesome! She really listened to what I was looking for and paid attention to what was important to me when talking numbers and negotiating a deal. I never felt like I was being taken advantage of as you do in most dealerships and she went above and beyond to get me the car I specifically wanted. They are super attentive here and make sure that you re leaving happy. I recommend going here, especially if you are a woman who has had HORRIBLE car shopping experiences - this will change your experience!
Carlos and Ali took very good care of us. Car we bought had a brake issue and a part had to be ordered..gave us a loaner while they waited for the part. great service.
Courtney always does an excellent and thorough job! Gunner was my mechanic today and took care of my brake problem in a very professional way. Thank you!
I would like to thank Jeff Ribak and Maurice Smith for a pleasant buying experience. First of all, I never thought of buying a Hyundai, let alone a Hybrid, but I did and I am enjoying it. Jeff was very knowledgeable about the Sonata Hybrid and answered every question I had with professionalism. Jeff is still answering questions for me and it has been over a week that I have had the car! My husband and I agree that we got the best deal on our 2013 Hyundai Sonata Hybrid in the entire Central Florida area! Thank you again Jeff and Maurice, we look forward to seeing you whenever we are at your dealership getting our free oil changes for life!
cocoahyundai.com
