Interior water leak!

Interior water leak!

So my husband and I were searching for a car to buy back in June of '14. We weren't sure what we wanted, ended up buying a 2011 Santa Fe Limited Edition. We were pleased with our purchase and the hospitality from the dealer. Months later Nov of '14, we bring it in for an oil change and somehow the following week the rear seat-belt/airbag is leaking from the ceiling with water showing just above that area. We contacted the service department and they told us to bring the car on a Friday as the water specialist (The Ultimate Auto Seal) only comes once a week. After he looks at it, we are called back and told he could not reproduce the leak. They call us and say the car is ready to be picked up and we should call if it happens again.

Now December of '14, I'm washing the car and now we have 2 leaks?!?!? The 2nd on opposing side in the same area. We call the service rep again and are scheduled to come in not knowing if the specialist will even be there that Friday.Well that Friday comes and they reschedule us for the following week offering to give us a loaner. We reschedule for the following week not wanting to leave the car at the dealer to sit for a week if no one will be there to fix it with the possibility of rain.

So here we are this morning 1/2/15, planning to bring the car in and the service rep calls saying the guy isn't going to be there today and rescheduling us for next Friday. It is sad that $20,000 later we have a leaky car, 2 kids who sit in the back and we don't know if the seat-belt or airbags will work properly. The service rep says their manager wants this taken care of since we'll be on our second trip there but there seems to be quite a big delay in getting this done. It's strange to see such a big company relying on one person to come in once a week to fix leaks in cars. There should be a faster solution or some way to find another person to fix this issue.

My husband and I have been available for the past couple of weeks (on vacation) and would have liked to be there and make sure the leak is reproduced this time, but now we won't be there most likely as we'll be working. thanks for all the reschedules!!!!

Our advice would be to do your research, Hyundai's have tons of leak problems so you should definitely do a water test maybe run the car through a car wash before buying. Don't be fooled by their hospitality, they only want your money and no service in return!