Cocoa Hyundai Reviews

Really enjoyed working with Josh Snyder (sales) and Brian Gore(finance) . They were both friendly and straight forward. This was a quick and painless experience. I bought a 2018 sonata and couldn't be happier

I did not have a good experience there. They overcharged my wife $14,000 for and Elantra. Because of that, we can not get it refinanced our trade it in. When we contacted Cocoa Hyundai and informed them of this they asked us to come in so that they could make it right. One there, they told us that they could not help us because we owed to much on the car. They are the reason why we owe so much. They are more concerned with making "good" money then with being good people.

I recently purchased a new vehicle from Cocoa Hyundai and received some of the very best customer service I have ever had. My salesman was Josh Snyder. He was kind, courteous, and accommodating to my every need. He listened to what I needed and wanted in a vehicle and then presented several options and made suggestions until I was able to find the perfect car for me. Not only was he knowledgeable about the product he sells he was efficient, friendly and provided top notch customer service by making us feel welcome and at home while we took care of the paperwork. He even fed us lunch! But the outstanding service didn't stop with just Josh, everyone else that also helped was friendly, and professional. Thank you all for being awesome! I definitely recommend this dealership.

Super nice team, only one issue but I m very happy with my 2018 ELANTRA. Sweet car and perfect for my lifestyle.

Bert and John, Thanks.

Took car in for service. Got a new dent. Everytime I have taken my car there for service, I have gotten a new dent. Their service people are the worst. Treat my car with a little respect. Train your people not to be so careless with other people's property. I will never step foot on that property again. I can't afford any more damage.

My service appointment was excellent. The young man who helped was very professional, yet down to earth and no pressure. Perfect!

This was the best experience that I had ever had buying a car. Don Berry did a great job "helping" us out, not "telling" us what we needed. He listened and came through for us. He is also very thorough in showing you the operations of your new vehicle. I would send any friend, relative or acquaintance to this business, anytime!

My experience with the purchase of my new car was spectacular. Excellent attention and the treatment towards me as a client, was extraordinary. Offers and prices flexible and very good. I was very happy to have done business with the Cocoa Hyundai dealership.

Turned out car needed more than oil change so they drove me home. So nice not to sit for several hours. Thanks for having this service. CSR Courtney explained all needed maintenance.

I have always received excellent service when bringing my vehicle in for service. The staff is knowledgeable, courteous and always ready to help make my visit an enjoyable one. Courtney s laugh and her professionalism make each trip there a present one and the service to my vehicle has been top notch. Highly recommend them.

Excellent service and super understanding staff, second to none.

Good Service, very efficient and Courtney is super.

Great guys at this location! Not only got me in a good car but also gave me some advice on how to build my credit faster.

Shopping for a new car is always exciting but can also be a little scary. My husband and I knew exactly what we wanted and had done our research. I went through the Truecar website the other night and found that many dealerships had the car we wanted. I built the car and selected the I'm interested form, within minutes I received an email as well as text message from Carlos at Cocoa Hyundai. It was a simple Hi we see your interested in a vehicle we have would you like us to contact you? We called Carlos and he was great at asking questions about what we were looking for. After he reviewed our requests we decided to schedule an appointment for the next morning. We had a 8:30am appointment with Carlos & Josh. the meeting was awesome, they had multiple car combinations that met our needs ready and waiting for us. We settled on a combo and went inside. The negotiations (always my most hated part) was quick and easy......!!!!.... We purchased the exact car at the exact price we wanted to pay for it !!! Thank you Ali, Carlos, & Josh for making our car purchase an easy seamless experience.

Excellent experience with the exception of hard sell for vehicle protection plans when you really just want to be done. That is when regrets happen.

We have had our battery replaced 3 times! We told the technician that something is pulling the fire out of the them but it is easier for the technician to put in a new battery than to find out what the real problem is! We paid over $280.00 for a new battery and within 5 mos. we were back with the same problem again?

This was the best experience I have ever had in purchasing a car. Not only was the staff and management friendly but they found the car we were looking for at a price we were satisfied with. It was definitely a win/win situation. They sold us a car and we drove our 2015 Sonata away very happy. We would highly recommend anyone looking for a car to check out Cocoa Hyundai.

Love the no pressure. Very courteous. Would definitely recommend.

Very professional, friendly and working in the best interest of their customers.

All work was done quickly and efficiently....service was very good....great experience.....

Very positive experience, Chuck was informative. There was no pressure and I felt comfortable.

I had a horrible experience with purchasing my car from Kelly Ford in Melbourne. Every year, my car broke down. I was skeptical about purchasing a car from a dealership. I must say I am so grateful I made the decision to purchased a car from Cocoa Hyundai; I must say it was one of the best decisions I have made. Adam, Carlos, and Al was exceptional, caring and knowledgeable. All my questions was answered. It was hassle free. For example, I am car illiterate and texted Carlos and Adam regarding the problem. Adam drove to my house to help with my car trouble which was nice. I would definitely recommend them. The manager of the Cocoa Hyundai was friendly and reassuring. Brian is very nice. I love them. Please check them out. I problem you won t be disappointed. Please ask for Adam.

Steve was very attentive and explained any and all concerns i had...my car had to stay at your service shop due to some performance issues..and i was provided a loaner car ..which i was very thankful for..each and all that were involved in my purchase were nice and responsive to my needs and concerns

Cocoa Hyundai has the friendliest, NON-pushy salespeople I have ever met. They are so accommodating and eager to please! This is our 5th vehicle that we have bought from them and I m sure it won t be our last. I highly recommend visiting Cocoa Hyundai for your next vehicle.

All went well with our purchase. Easy process. In and out with new car in under 3 hours. Staff was friendly. Ask for Burt Johnson.

We have bought 3 cars from Cocoa Hyundai and all 3 purchases were positive experiences. Salesmen and staff are friendly, knowledgeable, and easygoing. When our credit was less than perfect, we were treated the same as when our credit was great. We will definitely continue to be repeat customers.
P.S. We also appreciate the great sense of humor our salesman and finance gentleman had during our latest purchase.

This group of folks are just like if you you going back to the home where you grew up in. These people are second to none when it comes to feeling like part of the Hyundai family. Whatever your needs, they can satisfy any question or need you have.

We purchased a new Santa Fe there last week. This was our first new vehicle purchase and their staff made it easy at every step. Very personable and professional throughout the whole process. I would definitely recommend to anyone looking for a new car.

Awesome experience. They made it simple. Burt Johnson was very helpful helping me understand the vehicle. Thank you everyone

This place gives new meaning to term "crooked H". After extensively searching for a Certified Pre Owned Sonata we located one at Cocoa Hyundai, It was a 2017 Base with 12,867 miles for $14,871.

The car was for my girlfriend and low mileage was a main factor is choosing a vehicle. The price seemed low but the cars history showed it to be a rental and they typically sell for less. My girlfriend inquired about the vehicle and was promptly told this car was not CPO (the car is listed as CPO on Hyundai's website and others) but they could certify it at an additional cost.

She then requested a out the door price. Once the quote was received I called and spoke with a sales rep and questioned what the additional fee of $1295.00 for "accessories" was on the invoice. He stated the car was not CPO and the "accessories " fee was to have the car certified. I questioned this and stated that the car is listed on the dealership website as well as the Hyundai Certified Pre Owned website. And questioned if that was false advertisement. The sales rep said he would speak with the general manager and call me back.

He called back and stated I was correct the car is CPO and he would sell me the car at the listed price plus tax and dealer mark up. A new quote was received minus the "accessories" fee.

We notified them that we would be driving down from Jacksonville the following morning to look at and possibly purchase the vehicle. Once we got there we looked over the vehicle and noticed the mileage was approximately 2000 miles more on the odometer than what was listed on the website and quote. (red flag #1) We checked the VIN and it was the same car listed. We then test drove the vehicle and noticed it pulled strongly to the right (red flag #2). I questioned why a CPO vehicle would be allowed to be test driven if the car didn't steer straight and was told by the sales rep that it was probably low air pressure in the tire or the front end needed an alignment and he would get that taken care of. (red flags # 3,4 and 5).

We proceeded to go forward with the purchase but with hesitation and began questioning several things. We were repeatedly told they would take care of any issues with the vehicle.

Once inside the finance directors office I once again questioned how with the Hyundai comprehensive 150 point checklist the car not going straight would be pretty high on the list of checkpoints. Soon after the sales rep came into the office and said we have a problem. They took us to the shop area where the car was on a lift and began explaining to us the car had been wrecked and repaired (the car fax report said no accidents) and with the vehicle on the lift you could physically see the front wheel was twisted and the bondo repairs

.At that point they said we can not sell you this car and began showing us other Sonatas with considerably higher mileage and 2 model years older .I asked to speak to the general manager and although apologetic he made several offers to sell me a new Sonata at what I considered to be offensive pricing after what had just transpired.We then promptly left the dealership and went elsewhere and purchased an CPO Sonata from another dealer.

After speaking with several dealers It was clear from their comments what Cocoa Hyundai did was a big no no. And stated that they could be fined for trying to sell a car as CPO that obviously wasn't even looked at.

I am not one to take to the internet to air my drama but the whole experience was less than pleasurable.

This car is still on their website as I type this and hope this information can be beneficial to someone.

Follow up.....The wrecked 2017 Sonata they tried to sell me as certified pre owned is still on their website. The finance director told me and I quote "We can not sell that car...the only thing I can do is take it to the auction" Yet it is listed as for sell on the website. Buyer beware!!!!!!

My Mom and I had a great experience at Cocoa Hyundai purchasing a brand new car. We found just what we wanted in minutes, test drove, financed and out the door in reasonable time. Carlos, Manny and Sheldon were phenomenal, we highly recommend buying your next car there!

I have never had to wait a long time for my car to be serviced and while in the waiting room the football game was on. One of the salesmen who was watching it told me I could change the channel if I wanted to because he felt that I should be able to watch whatever I wanted. He had asked me earlier if I liked football and I said It wasn't my thing but didn't mind it being on. I had noticed that other salesmen kept coming in to get a peek and an update on the game as well. I thought that was very thoughtful of him but what kind of a girl would deprive guys of football!

Carlos and staff were so helpful and considerate. They were proud of the cars they sell and went out of there way to answer all of my concerns.

Chuck very helpful helping with my visit , no pressure just very informative about the car I purchased. Love my Santa Fe

Great service. Low pressure and Burton is very helpful and knowledgeable.

Morgan was awesome she got my car right in the shop to get fixed and had it back running so much better. Thank you for all your help!

Customer service from George the advisor was extremely unprofessional. Shawn the Tec that worked on my car and order parts was fantastical. Thanks Shawn

Will definitely come back for any other car buying need. Adam was amazing in the whole process of showing us the cars. 10/10 would recommend.

I will say that service is excellent and the personnel are very courteous. I have been pleased doing business with Cocoa Hyundai.

Salesman was helpful and knowledgeable. I walked in with low expectations and walked out with a brand new 2020 model. Great job.

Great customer service. Very experienced empmoyees

Your commercial is utterly irritating. MEGA MEGA, We all love hear someone screaming MEGA!!! constantly on your ad.

Outstanding customer service! Burt is the best knee exactly what I would like!!

Once again great service!!! Customer service is great didn t have a long wait and affordable pricing. Love love love this place!!! Will refer everyone here. Thanks again for the great experience

I called for an appointment and was locked in in about a minute. I arrived for my service appointment about 10 minutes early and was done in half an hour. Great staff of friendly helpful people.

Wow. Josh and Ali were incredible to work with.... I don t hate all car dealers anymore. This is how all car dealers should be! They even filled the gas tank for us.

They definitely did what they promised. Was a positive experience--was a positive ending.

We have Been Hyundai customers for 15 years and keep coming back Because of their customer service and willingness to go above and beyond. We have not hesitated to call george the service manager when traveling out of state if we think somethings amiss and he always has time for us

I had a wonderful experience purchasing my new Kona! Everyone I encountered was friendly and made sure I was a happy customer. I highly recommend Morgan! She was amazing! She walked me through the whole buying process and spent the time to make sure I drove out of their lot satisfied!

Thank you so much for a wonderful car purchasing experience.We never dreamed that could we get a delivery to Tallahassee. But that s what we got! You saved two of us 10 hours of driving to get our new car. Our salesperson, Adam, was professional in listening to our wants and then finding the EXACT one we wanted. Well done all around.

For the salesman they called me a week later to tell me he no longer worked there. I told him I wanted to spend 12000, and realized later I was taken. I bought used 2010 grand caravan in July 2012 and now noticing it is already rusting. When I went for my first oil change they asked to rotate my tires and what I didn't realize it that they put the bad tires on the front which is a no-no as far as rotating tires goes, especially with front wheel drive! For $21+tax they have lost my business for life. Will take my car else where from now on for any kind of mechanical work! I bought there because I heard they were Great, unfortunately I had to find out for myself that they are NOT so great! I would not recommend this place to my enemy!

Great experience, sales person and manage worked hard to satisfy my requests

They re the best ! They have taken care of me and all my car needs. They remember me by name and always help me with any car maintenance. The guy who drives you when you need a ride is also so professional and friendly every time. I love Courtney ,she gets me in and OUT the service side quickly. Once they even changed the battery in my car keys for me when they broke and we re so nice about it. I love cocoa Hyundai ! Buy your next car here and you won t be disappointed.

Great service, no complaints on the oil change or tire rotation. There was no one trying to upsell another product or service, in and out. Just how it should be

Check-in was very straightforward, with no problems or delays. Staff took the time to explain what your vehicle needed and why. No problems with service.

Marc in service in amazing! He got my in and out in about a hour. He knew that I had to be somewhere and made it happen super fast. Ended up being a super easy fix! I'm a guaranteed customer now! Thanks everyone for the fast and friendly service.
A salesman gave my daughter a piece of paper and we found a pen and drew while we waited at their tables on the sales floor.

This dealership has to be the most corrupt dealership that I have ever had to do business with. I have bought over four vehicles at the dealership in the past 15 years between me and my family and we have always trusted Hyundai and their services. I took my car in for an oil change today like I normally do, and Mark from the service department who by the way is a very dishonest man and I do not recommend doing service with him, turn my car back into me and the tire pressure monitoring system was on. I let them know and they said that apparently I have a nail in my tire. My car I have been driving it all this past week and I have had zero issues with any nails in my tires. Suddenly I go to the dealership, get my oil changed and now I have a nail in my back tire that they are not going to replace. I highly recommend nobody do business with this dealership ever again, this is the most frustrating experience I ve ever had to go through with the dealership. I will never be buying a vehicle from the dealership again nor will ever do business with Hyundai period. Everybody in the service department is slimy, always trying to upsell you on stuff that you don t really need. I understand that it is a business and a business has to make a profit but when it s dishonest gain, I do not condone that. This review will also be posted on the Better Business Bureau and also on Facebook for everyone to see

Just bought a used car here. The experience was straightforward. No high pressure techniques. The salesman Josh was very polite and professional.
I would recommend this dealership.

Easy to work with. Carlos and Chuck were very knowledgeable and helpful! Love our new Sanra Fe!

Service is always with a friendly knowledgeable staff. Work performed has always been A-one.

I was in for a safety recall. Was given this huge estimate of things that needed to be done. One being $25.60 for a brake light that was supposively out. Went out to check and neither brake light was out. SMH. Supporting my why I don't trust what they tell me.

Needed body work done on our 2016 Sonata.
Entire process was organized and professional and the work was outstanding. Entire team at Cocoa Hyundai knew their jobs well and know what customer service is all about.

Very poor customer service. Took a friends looking to buy a top of the line Palisades and the sales staff there seemed disinterested and have never even followed up. Very disappointing!

Excellent, no pressure car buying experience. Rand was extremely helpful answering all my questions.

Got my car back to top performance. Thank you, much better that Hyundai in Melbourne.

Working with Service Advisor Mark was an exceptional customer experience - frequent phone calls with updates kept me in the loop, his attention to getting exactly the services I needed at a fair price was most appreciated, and the teamwork with everyone involved was impeccable - from Barbara at check-in to Service Technician Waylan, Detailing Specialist Shawn, and check-out with Morgan. We've been Hyundai customers for 15+ years and have worked with multiple locations. Cocoa Hyundai is our new location after our recent return to Brevard County, and I'm thrilled. Highly recommend! Oh, and loved the online scheduling with text message appointment reminders... perfect for my busy schedule, to keep me on track. Thanks, Cocoa Hyundai! You left Orlando Hyundai in the dust!

Very courteous and knowledgeable. Did the repairs in exceptional timing and checking in and out was easy. No up sales or pushing things that were not part of the issue.

Sales person Adam Marx is one of the best I have ever encountered. He was personable and easy to talk with without any high pressure tactics at all! Had to wait "in line" for finance. Overall, we spent 5 hours at dealership which was a little too long due to them only having one finance person, although Brian was pleasant. Still waiting for answer about my referal from a friend from dealership.

I am one of those people who loathe car dealers. The guys at Cocoa Hyundai, including Carlos and Adam, are the outstanding exceptions. Friendly, professional, and knowledgeable, but not condescending, it was a pleasure working with them. I still haven't changed my mind about most car dealers, but Adam and Carlos are two that can be trusted, above all the rest!

Jerry in parts is warm, courteous and quick and compassionate. Highly recommend. Started this vacation off beautifully.

Everyone was nice and helpful, best experience buying a car! ******

Enjoyable experience despite the issues with the vehicle. Courtney Kirk did seem to care and help make sure I could be assisted and to try and work with me and let me understand any issues. If only it was a bit cheaper, but to be expected with an actual dealership.

Excellent customer service, maintenence was done in a timely manner and waiting and sales areas were clean and roomy.. I'll be back for sure..

Very satisifed by all at the Dealership. Chuck is an excellent salesman and made the whole process go smooth

I have to say, my first experience there was not the greatest. I actually had another appointment right up the street and called almost a week ahead of time to set up my time to come in and they would take us to the other appointment. I called the day before to make sure it was set up. We were good. I timed it perfect, got there and our person who was going to go over everything wasn't there. No one knew where he was. We waited, and waited. I couldn't reset up my other appointment, so ended up having to leave Hyundai to make it to the other. However, I was going to be out of work the next day in the afternoon and the lady at the desk said she guarantees there won't be an issue if I came in the next day. I came in and was out within an hour. Everyone was friendly and courteous. And I do have to thank them for even seeing me in the short amount of time as I would have had to wait another 2 weeks to be seen at the one in my area.

Great service. Had no problems. I had Chuck helping me on Saturday then Burt finished helping me get into a reasonable and reliable vehicle. Everyone involved helped made this experience easy and not stressful. Thank you!

Mitch from the body shop was AMAZING!! I'm from Tennessee and had hit blown out tire and it ripped my car underneath.... I have to be back to work Monday the 15th and he had it done the 12th!!!! He ensured I would make it home in a timely manner and that my car was taken special care of!!!!! Cynthia from Geico was also a blessing!!!! You guys truly turned a horrible experience into a wonderful one!!!!! Thank ya'll!!!!!!

Great experience. Problem was handled quickly and efficiently

5 stars for Courtney in service but 1 star for sales for making promises they didn't keep and 1 star for General manager who screwed me on the deal I received and didnt make it right. I will never purchase a vehicle from Cocoa Hyundai again. They made money on my first purchase but they lost all future purchases.

My husband and I bought our Elantra last Sunday the 18th of August, everybody up there cocoa Hyundai was very helpful and informative wonderful, the one you want to ask for however his name is Chuck Stupp.
Chuck is very informative he has a great deal of knowledge he stands next to his brand, he shows enthusiasm and cares about customers. he's very patient especially to work with customers like us.
I won't pretend that we were the easiest people to work with. He seems to have a lot of fans. there are actually people waiting in line to talk to him that speaks volumes to me as does his service we will always be customers of Coca Honda because of Chuck!

Definitely the worst experience I have ever had. I have gone through Cocoa Hyundai for four other vehicles, and I'm not sure why they made this experience so different but they definitely lost a long-term customer. Which they don't seem to care at all about. I was dragged along for four days with countless lies from countless people. They ran my credit much more times than was needed. I ended up going through another Hyundai location that isn't affiliated with Cocoa, and I am so glad I did because my whole process was DONE in less than 24 hours, including them getting my vehicle from another dealership for me! All in all, very disappointing.

I took my Hyundai Elantra to Cocoa Hyundai body shop after a not at fault accident, Matt and Mitch were awesome to work with and everyone did a great job on my car it looks like it was never in an accident. I would recommend them to anyone who needs body work you won't be disappointed. I would like to thank the body shop for a job well done.

Greatest dealership ever! Josh Snyder my salesman, top notch! Everyone there is awesome!

Easiest purchase of a car! I walked into the dealership having already researched the trade-in value of my 2016 Santa Fe, and knowing the type and color of car I wanted to purchase. The 0% financing is what brought me into the dealership but Burt sold me the car I wanted. Burt took the time to explain the differences in all the models and features of the Santa Fe, he found me the exact car, and I drove off in my 2020 Santa Fe in just a few hours! Kudos to Burt, Ali and Sales Manager.

Changing my review from 5 stars to 1.

After 3 years buying a brand new car my window tint (with dealership lifetime warranty) started bubbling. I call the service and I was told that they don t have anyone can fix it. They said they are planning to hire someone but don t know when.

Not much to say here. I am planning to sell my car soon and need to pay $100 out of pocket.

Customer Service was excellent! They went above and beyond to get us the best deal on a great car that we absolutely love. 10/10 would highly recommend!