Cocoa Hyundai Reviews

Taylor is great! Always a professional and pleasant experience.

As ALWAYS Absolutely GREAT Customer Service! The Service Advisor George Denham is absolutely AWESOME! he knows his stuff and was very very helpful to me. I would definitely definitely recommend this location to anyone I come across in the future. Good Job guys for providing such EXCELLENT Customer Service!

My positive car shopping experience was made possible by expertise of Ali the sales agent and Brian the finance expert. Thank you very much.

Josh was very personable and upfront about pricing and options. It was a pleasure working with him and everyone at Cocoa Hyundai!

I recently purchased a new Hyundai Sante Fe from Cocoa Hyundai and couldn't have ask for a better experience. Our salesman Rand was very professional and not pushy. He engaged us and kept in contact with us as we test drove and evaluated different vehicles. He was very knowledgable and courteous. Every step of the purchase was done with expertise and competence. Thank you

Courtney, our maintenance tech, is always great. They do a decent job overall. One thing I d have asked them is to have put up my sunshade back in the window instead of leaving my car to broil in the sun for days so I burned my legs when I sat in the driver s seat.

This is just not a good place to do business. Bad attitudes throughout the dealership.

Lobby and waiting area is always clean. Water and donuts is cool. George is awesome and has been for years. They call me when ita time and explain situation , so i can make a good decision about my services needed. Two thumbs.

Brandon has been the best sales person from start to finish of my new car purchase! Very helpful and knowledgeable! Brian was great at explaining the financing process also! The follow up after getting the car home has been outstanding!

George has always taken care of me, sadly I m moving but if I could ship my car to him to get it serviced I always would!

We had great experience purchasing our car at Cocoa Hyundai. Adam was helpful and knowledgeable.

This dealership is absolutely wonderful. We were greeted by Javitz Roebuck (Sales) and he was instantly so nice. There was no instant pressure to buy. We told him we just wanted to look around for a hatchback (an Accent in particular). We found a BEAUTIFUL lime green 2013 one. We tried to find out how much a monthly payment would be and I appreciate the fact that he didn't make any promises about how much it would be. The test drive was nice. Javitz was rather hilarious and so friendly. When we sat down and started to figure out the numbers it was tense for a moment, but it really wasn't a big deal because Javitz went out of his way to try and get us the lowest interest rate possible. The first numbers that were spit out were way too high and he understood. Also, Brian Gore (Business Manager) was extremely friendly, but also professional when it came down to signing the contracts and offering the best deals. He took extra time to get us the lowest price. I drove off the lot with that car and it was the first one I looked at. The overwhelmingly friendly service and great deal made me not even want to consider the Ford Fiesta or Honda Fit! This place was great and I HIGHLY recommend it!

I was running late for my oil change appointment. I ended up arriving about 25 minutes after I was expected. I did call to make sure they still could take me and they were very understanding. In and out in under an hour. Thank you to everyone.

I had done my research online and I knew I wanted a 2014/2015 CPO Elantra for my wife. I also knew Cocoa Hyundai had the color we prefered. I had 2 trades. Saturday, the kids and I drove the trades down to Cocoa Hyundai. In about 4 hours we were driving Mom's new Elantra home.

Dustin (our salesperson) is GREAT! He is courteous, efficient and knowledgeable. Wayne Spitale (used car manager) is simply priceless.

I recommend Cocoa Hyundai to anyone reading this is you are looking for fair, fast and courteous treatment in your next car buying experience.

Clyde of Cape Canaveral

Just stop by to eye shop some cars. Friendly sales reps.

Deceptive bait and switch company. Promotional flyer received in the mail if your number matches this you win $5000, $3500, 100 gift card. Mine said I won $3500. I had to call a number to verify the code. Yup, you are a winner! You just need to show up to claim your prize. I asked her what the catch was. There was a statement in the small print the number must match the prize board. I asked if the prize board was the same as the number I was verifying. My answer no idea, we are just a call service. Ok fair enough. When I went to the dealer I asked the guy the same question as he was taking my info. Yes, you are a verified winner. Ok, but is the number on your prize board the same as the number that I called into verify? Yup!
Ok, great. He finishes taking my info then says, let s walk over and verify the number on the prize board. I asked him why, it was already verified on the phone. We just need to verify it here. Hmmm, ok, seems kinda redundant, but ok.
Over to the prize board we go. Before we even got close I could see none of the numbers match mine. Except the phrase all other numbers under the $100 gift card picture. He explained to me how my number did not match which is basically saying I just lied to you about the numbers on the prize board being the same as the number that was verified via phone. So, here s your $100 gift card. Ummmm, no! He gives me a card they purchased for maybe $2 good for up to $100 at local restaurants. And the deception is complete. If they are this deceptive about a straight up $3500 prize, or worse a $100 ($2) prize, how can you trust them to not rip you off selling you a car?

I can t respond to your reply on here, so I will edit my review, and no, I am not going to call you
Yes, your promotion was worded very clearly. It did say, in small print, very clearly, the number must match the prize board. It also very clearly stated, the numbers I was showing was a winner of $3500. Not may be eligible for or may be a winner, but, you have won. I was also told, very clearly that the prize board was just a verification of the winning number that was already confirmed to me by your phone registration/verification system. I am sure you have it all worded very legally specific, but that does not change the facts.
Even your consolation prize of the $100 gift card is deceptive. I can buy the same gift card from a high school student raising money for his class, for $20, and only cost about $2 to purchase in bulk. The card is only worth $100 if you use it at every business listed (of course needing to buy that Big Mac to get the free fries), and I am guessing here, because I am not going to bother using it, but many of the redeemable restaurants are not even in the local area, and some are not within 100 miles of here. Legally, did you lie? Probably not. Realistically did you lie? Arguably. Deceptive? Definitely

Manny was our costumes representative with very good knowledge and very Pleasant .

As repeat customers we had a great experience, and Adam, our salesman, was great too!!! 5 stars to u! Thanks.

Josh Snyder was my salesman, he was absolutley great helping me get my car! He went through all of the details on how to do everything on my vehicle slowly, so that I could understand!. I would def recommend Cocoa Hyundai to all of my friends and family!! Thanks Josh!

Recently worked with Carlos. Found me a great price on a vehicle including incentives and a minimal down payment. Also helped me with insurance information. I would work with this dealership again. Upfront, honest and got me what I needed / wanted.

Carlos and Ali at cocoa hyundi have worked patiantly with me to find that perfect vehicle and made it happen on new years day 1/1/19 i drove that beauty off there lot and in my driveway ty

40 minutes of waiting with no acknowledgement. Seeing as we were there for a recall with an appt I didn't expect that treatment. Finally walked out after being ignored for so long.

We were thinking about buying a 2013 Sonata. Took it in for an eval. The service writer explained the results well and supplied a thorough service plan. Very pleased with the experience.

I bought a Sonata at Cocoa Hyundai's old location on US1. Everyone was very professional and up front about pricing. Since then I have loyally gotten my service work done at the old and new service centers. I have had nothing but good experiences every time I am at the dealership. Thanks
Joe Pile

I had the best time at Cocoa Hyundai's grand opening. The new facility on 520 is amazing!
I recommend anyone interested in looking at a Hyundai, to stop by there.

I always hated having to go for service until I bought a car from Cocoa Hyundia. They make it very pleasant and fast. It s not a chore anymore.

Very professional and very competitive. They worked with my specific demands.

Great dealership team. Carlos got us in the door and Josh was a wonderful salesman. He found us just what we were looking for at the right price. We will definitely be back and will recommend them. Thanks to the entire team for a quick and pain free experience! And the cupcakes were out of this world thanks to Jon. Ali was the best and fastest finance person ever!

I just want to make a public announcement that I hate your commercials immensely. Nothing ruins my day more than sitting down after a long day of work and hearing that crazy annoying oaf on my television singing that sorry excuse of a jingle while shaking like a crazed, rabid wildebeest. Please stop playing your commercials. I know you probably haven t heard it from your employees due to fear of reprisals but seriously, with all due respect, stop with the jingle.

I never had a problem with cocoa Hyundai truly love my car the Tucson but very disappointed today. The black tape stuff around the windows was coming off it's peeling away so it's under warranty and they replaced it. I go to pick up my car and whoever did the repairs left my back window halfway down so the inside of my car is wet the floor is wet. I went to put my window up and it wouldn't go up. The seal around the window apparently was not put on correctly and it was blocking the window from going up. The nice guy at the counter came out and worked on it and we got the window up, don't know if it's in the right way because I can see some of the frame. I'm going to be very upset if my window leaks now.

Just bought a slightly used SUV from Cocoa Hyundai, worked the entire deal online, arrived at the dealership, no surprises, no last second "I forgot's"....everything rolled out exactly as discussed, no stress, such a pleasurable way to do business. I had one follow up request, received a call the next day as promised to resolve it. As Arnie says....."I'll be back"

Had a quiet moment while my car was serviced for an oil change. I just don't understand why a 20 minute job takes 1 hour 25 minutes. Maybe the bays were still full, and had to wait for it to open. The moment was enjoyable because I could relax for that time.

I had a flat and they were able to get me an appointment in short notice. All fixed and on my way with all new tires. Old tires were old and worn

Everyone was very friendly and courteous, as well as receptive to my joking around. I felt welcome and comfortable there.

On Saturday my husband and I (against our better judgement) decided to look at new cars. After doing our due diligence on the internet we agreed that our first stop would be the Hyndua dealership in Cocoa. We donned our gloves and masks and embarked on our journey which we both detest because we always come away frustrated and angry and can never get the vehicle we want. I must say this was an altogether different experience. From Curtis who booked our appointment and handled the credit application over the phone to the final crossing the t s and dotting the i s with Bryan in finance I could not have asked for a better experience. However the most impressive person I met was our salesperson Adam Marx. He was ready for the appointment. He was friendly and courteous. He wore his mask when he couldn t safe distance. He was knowledgeable about every vehicle showing us features and trim styles. We fell in love with one of the SUV s and although it was out our price range we ran the numbers anyway. Adam worked hard for us and got the deal within fifteen dollars of what I intended to to pay. When he looked at me and said it s only 50 cents a day saying please please I decided I wanted that vehicle and it was worth the extra 50! cents a day. Adam is a great salesman and I would urge anyone who is thinking about buying a car to give Adam a call. It will be worth your time. We love out Santa Fe Limited and it has every bell and whistle you could want in a car

I got a great deal, all the staff were super Awesome!!! Outstanding car buying experience. Thank you Adam, Ali and Sheldon. Love my new car and Preston did a fantastic job detailing it!

We could not have asked for a better salesman! Dustin Holland was our kinda' guy ... He was polite, Not pushy, showed us what we wanted to see ... very well versed on the vehicle we wanted , we asked and he answered all our questions ... Now we just have to remember the things he showed us ... and we know we can go back to see him with new Questions. This is our first Hyundai ... My Husband has only owned Chevy's , so I was surprised when he pulled into the dealership. Then to buy a New vehicle ... someone was doing their job! Now if the Santa Fe lives up to our expectations ...
Brian Gore was very professional and helpful in closing our deal.
Good experience!

Called George, explained concern, he told us to come right in.. no wait, car was checked over and found to be ok. George is our go to advisor !!!!

Chuck took very good care of us and sold us a really nice quality vehicle. We are very pleased with the service.

Super nice people that helped me out sooner than I thought I could be. Pulled off the impossible as far as I'm concerned and I'll be forever greatful!

Very professional, helpful and courteous. Helps tremendously having someone take you home and pick you up!

Ask for Courtney in service! She's great and super helpful!

They are always fast, knowledgable, and professional here, and they always do a great job!

Car in to for oil change and fix wind shield washer. Advised it was time to replace drive belt, front brakes needed repair, tires rotated, and a wheel alignment. Played all by phone. Just under $993. Ok.

Got car loaner and picked up our car the next day. Still okay.

Car wind shield washer not repaired properly, brakes do not feel as if they are responding properly and the car came back dirty - exterior. All not okay.

Called back and company and will take car back in after the weekend. Okay.

Disappointing, as company displays multiple service awards from 2016.

Will give them benefit of doubt as they have been fair in the past. Hoping this is a one time issue.

Promotional flyers a gigantic scam just like every other car dealership around. Thought we may get a surprise, NOPE! Same as ever, no prize until you given them your driver license etc. Scam...

F_ Fabulous and fair service all the way around

I_ Interested, genuinely , in your car needs

V_ Very attentive, but, not overly so

E_ Excellence from start to finish (Thank you Brian Gore)

S_ Salesman, Max Brandes, very knowledgeable, sincere, helpful, not only before sale, but, afterwards as well. OUTSTANDING!

T_ Tried and true, my FOURTH Hyundai; they just get better & better

A_ .Above and beyond service. An excellent cay buying experience.

R_ i will highly recommend dealership to friends

(PLUS)

Great service! Cocoa Hyundai treats their customers very well. They will bend over backwards to help you get into a good vehicle. Thanks again!

my Rep was overbearing .instead of coming to me to let me know what was the issues with my car, he comes to me with a total price before informing me of this I felt humiliatied...

I purchased 2013 vehicle from them. 24 months and 12 days later my battery goes bad. I called customer service and I was they had a 24 month full replacement warranty. When I asked if there was anything they could do to help me out I was met with.. Sorry rules are rules. This in my opinion is very poor customer service and I will not be a repeat customer. This is very disappointing because the car is great...

Got me out of my high price lease and into a brand new 2019 Tucson with no money down. Highly recommended!!

Ian went above and beyond helping me with this car purchase. He made sure it was quick and got me the exact car I wanted. He was very knowledgeable and helpful. Thanks so much!

From the moment I arrived, to the time I left after purchasing my new car, I received nothing but the most professionalism, I have ever received during a car buying experience! My dealership for life! Ian, just, Ali and John. Top notch! Thank you all!

We've had bad experiences with shady dealerships in the past and we were pleasantly surprised with Cocoa Hyundai. Our salesman, Dan White, was very knowledgable and patient with us as we made our car buying decision. Brian Gore in Finance was also very knowledgable and pleasant to work with. Everyone at the dealership was friendly and welcoming. We appreciated the no pressure sales attitude and no shady tactics. Everything was presented clearly and upfront. We love our new Hyundai thanks!!

We were told the service would take 1 1/2 hours and it was spot on.
The waiting area was certainly better than say others service areas but I would suggest better seating and a quiet area and TV areas.

The manager sales manager and the salesman excellent they did everything they can to get us into the vehicle that we could have thought I tagged them and I will take my business to them they have continued to call me on a daily basis past four days to make sure everything's alright for the vehicle and if I was having any issues to come back to them and they will take care of it again thank you for Hyundai I appreciate you time you took me and my wife again thank you very much have a great day.

Ali, my salesman, made everything easy.
Ali and Brian went above and beyond.
I would definitely recommend buying a car at Cocoa Hyuandi.

As a five-time Hyundai owner I have always been highly pleased with this dealership in every respect. Cocoa and Coastal Hyundai represent the epitome of excellence... that's why we come back time and time again...

Josh was great and easy to deal with. Friendly and helpful staff

As an owner of several vehicles, my lease with Hyundia service did not include my tire rotation and they charge for a car wash. Other brands such as toyota do not as those charges on during your maintenance free period. In fact free car washes are a regular thing. Same thing with my Jeep Cherokee. I love my Santa Fe but they shouldnt nickle and dime you.

Great experience. Nice folks who will do their best to get you into a great car.

Excellent, professional, friendly. I can say only the best. Thank you very much.

Thank you Cocoa Hyundai, I really appreciate what you had done for me. Moises he is a young salesman he is a perfect fit for your company; he cares for customers needs. Thank you to Sheldon Smith he really knows how to work on those numbers, making sure they fit on your wallet.

Had a great experience here! Purchased my first brand new car from sales man Josh. He worked with me on the price and was very patient. Thank you josh, Carlos and brian! Love my new kona!

Chuck was awesome!! If you want to get a good deal ask for him.

Great experience at the service department. Everyone very friendly and work was done quickly.

Terrible dealership. They just want to sale you everything. You get a free oil change but they drive you crazy the whole time telling you, you need this or that checked on the car. They just want to make money. Then they tried saying today when my husband went for the oil change we will buy your car back. My husband told the guy he was there for the free oil change and was not going to buy a car. We have only had our car 18 months. It doesn t even seem Worth the oil change they just won t leave you a lone. The owner in the past was very rude to us. I will buy a new car, but not from Cocoa Hyundai! I would like to give 0-star!

Very smooth and quick process. Josh was most helpful in putting together our purchase, and I won't hesitate to call on him again.

We wanted an orange kona and josh showed us one and was happy to let us test drive it and i loved it and we got a deal and bought it they are not pushy at all it was a great dealership and he was very knowledgeable. Thank you josh

I had an amazing experience purchasing my Hyundai Santa Fe Sport. The salesman John R. Was awesome. I knew the 3 vehicles i wanted to test drive before arriving. John was very knowledgeable with all 3 vehicles. It was only 2 hours from test driving all vehicles to signing the paperwork for my new ride.

My window tint started to peel. It was under warranty. The tint job was great but they never cleaned the window after they were done. I could barely see out the window it was so dirty with soap streaks. Did not notice till I was leaving. #Disappointed

Great, honest and stress free car shopping. Highly recommended!

Great service and very friendly atmosphere. They always do a great job on my car when it's brought in for service.

I worked with Morgan and Carlos and they were amazing at helping us get what we wanted. We absolutely love our Hyundai.

Oil change and a list of other things, Courtney in service always does a fantastic job!

Salesperson (Don Berry) and management were very accommodating and patient with my needs and special considerations.

Ian was very professional and courteous! He was very knowledgeable of all the vehicles ! He was kind and willing to go the extra mile to do his job ! Ian is an asset to your company ! I will always be a repeat customer!