Coachworks Carwash Review

I went in later in the afternoon and only saw one car in front of me at the vacuum station so I figured it would be quick. The guy said "can I help you?" So I mentioned just wanting a basic car wash.. no other words were spoken.. he walked off and came back with a receipt. I looked at it and noticed a $2 up charge for having a truck I guess. No big deal.. it was 95 degrees outside so I figured the guy didn't feel like talking. I went inside and browsed around and watched some tv for about 15 mins. The cashier was very friendly. After 45 mins I finally saw my truck get pulled around and a guy started to do a wipe down inside and out. I felt bad but by that time I had to go so I gave him a tip and just asked for my keys.. I think the overall wash would have been really well done but I didn't have the expectation that a $15-16 wash would take an hour, so mine was incomplete due to my need to leave

Excellent service at good prices and a fantastic spacious waiting area.

I have a monthly plan and they always do a good job for me. It does get busy at times so I typically go in off hours. Other than that, they good, honest and it's not a bad place to spend 30 minutes.

Specifically instructed the guy to rinse the car off by hand to get the sand off (that was deposited by a leaf blower) he nodded yes, and just sent it through when he thought I wasn't looking. Other than that, it's a semi fancy carwash.

Love hate relationship with this place. They seem over-priced for the quality of work they offer. The silver star wash and detail is all I usually do now. They also are not good at getting the bugs off the front of your car. Paid $80 since I have an "over-sized" car for their higher end wash and detail, and there were bugs guts all over the front. These were recent ones, not some from 10 car trips ago.

By the way, I have a Ford Edge, small cross-over vehicle, would not call the interior of that vehicle over-sized, but they do. So that adds $15 to any price of detail. My wife got an oil change here and they didn't have synthetic blend that her car requires, so they made her go full synthetic and it ended up costing $90. Won't do that again, will just pay $35 and wait at the dealer.

The inside is nice and accommodating, staff has always been pretty decent to me. They are not the fastest around, so don't come here for a wash and detail if you are in a hurry. They do have just a wash only, but you'd be better off at any gas station around town.

Whatever you do, do not let these people do any sort of repairs or work to your car. I've heard horror stories from other people, but I ignored them. Usually I let them do a car wash and oil change, super simple. The last time I went, they told me my transmission fluid needed to be changed. I said I would take it to the dealership, and they insisted that they could do it, and cheaper. HUGE MISTAKE. They put the wrong transmission fluid in my car, which started driving very poorly. When I took my car to the dealership, they discovered the transmission fluid error. Still waiting to hear what the long-term damage and cost will be after flushing the system and fixing their mistake. Certainly not worth the few dollars I saved letting these people screw up my car.

I took my suburban there today and received the 'Silver Wash'.

The good: They did a good job on the outside overall.

The bad: They did a horrible job on the inside. The top of the dashboard was untouched with dust all over it. The console wasn't touched either. They did a sub par job vacuuming.

Summary: For $24 you should be able to get a good car wash inside and out. These guys had one job and failed miserably on the inside - not ever going back.

DISHONEST INSPECTION STATION!! This is one of those places that will tell you you need things that you don't! The inspector said I needed new wiper blades because mine were torn and they were NOT! After I told them to fail me for it because I was not going to pay $15 per wiper blade the inspector and cashier told me not to come back! DONE!

Any dirt that won't come off easily is an extra fee. Bug residue on your chrome, dirt on your rims, all an extra charge. No inspection of their end result unless you do it yourself. Not worth the money spent. Won't happen again

I don't know why I keep going back when I'm disappointed every time. This time they upcharged me for air filter during my oil change without asking me. Plus they charged me for car wash when it should have been free. Not the first time I have been disappointed here but it will be my last. Never going back again.

They lost two floor mats while cleaning my truck!!!! And could only find one of them after I noticed it missing. Their cleaning work was very marginal plus I am out a floor mat for my 2015 vehicle. This place sucks!!

Today 12/17 was legitimately the worst customer service we have experienced in Austin to date. We had a specific ask that was not addressed (dog hair), and went back after paying and tipping to politely ask why it had not been removed. The manager looked at us as if we were wasting his time, and told us that we needed to pay for additional service. Provided we were already against the clock, we called to discuss our concern with management. After time spent on hold and passing of the phone, we expressed our discontent and stating our intent to leave a bad review, to which they replied; "do yourselves a favor and don't come back." Poor form. New staff would go a long way. Unfortunately our network will be taking our business elsewhere (H2O on Barton Springs). I'm remiss for not remaining loyal to great customer service.

I ignored the reviews and wish I hadn't.... Paid for and upgraded wash notice that the car on the passenger side looked cloudy they said that I needed to have an expensive wax done on the car because it was oil. So I requested a towel And dried it off myself in 5 minutes Right in front of them... When I was done they turned their back to me and walked off.... garbage service and garbage product.

Update....
Today I decided to give this place another chance since I had only been there once... thought maybe they were just having an off day and wanted to make sure my review was fair...keep in mind that I was polite and tipped the guy that vacuumed my car the first time.... when I pulled up the person that my review was written about last time was there. I said hello with a smile and he told me to pull forward.... I got out of my car fully expecting to have a better experience this time..... the man walks up and says "when was the last time you were here?"
I replied "I've only been here once and it was a while ago"

He then told me "we can't serve you!"

I was shocked but obviously the owner of the location saw my review and instead of responding or trying to do anything about it put me in the computer to refuse service.

This next portion is to the management.
I would like a response!

I was never rude
I tipped
I shared my experience
I came back

All you have to do in a situation like this is operate with integrity and try to do good for a client but instead you acted like this.

I really hope someone sees this and responds.

Excellent customer service, offered up selling but not pushy, complimentary coffee, lots of other gifts and drinks for purchase, barber shop and massage chairs inside!

The staff was all friendly to me and the inside area where you can wait is very nice. However, the actual job that I paid for (which was that they wash and vacuum out my car, nothing fancy) was pretty terrible. I think they vacuumed the driver's side and that's about it. The floor mats and seats are still covered in dirt! I highly DO NOT RECOMMEND.

It was the worst experience!! I waited two hours and when I went to the front desk to ask why it was taking so long, I was told that they don't micromanage their employees. I asked how much longer it would take, I was told that they didn't know. I even asked the short fat Mexican supervisor and he was just rude!
DO NOT waste your time and money there. They do a horrible job!!

I have oil changes here. Always polite and courteous. Love the porch for waiting on.

Great place to keep your car clean! They take care of their customers!

didn't air tires, had to get 3 extra people to go over it again. cup holders were full of cleaner. way over priced and no attention to detail. I spent 300$ won't happen again

Disappointed is an understatement!! Not only is the staff /mgmt very unprofessional, I would be ashamed if I were the owner of this place of business. I would recommend they open their eyes soon and take a closer look at what's not being addressed here before more ppl keep posting these types of reviews here... clearly this is the norm and a representation of what they call service here ....very poor service, and if you bring it to their attention they are offended and offer ZERO solution. Therefore they get these reviews. So when told that we would just post a poor review... the staff mbr literally said "oh well, ok" and walked away. So for 70 bucks folks here is what you can possibly end up with... good luck if you use this place!!

I came here for an oil change since the car wash and vacuuming service were included. It took just under an hour of waiting and the waiting room isn t bad. I was charged $73 for it all and I did tip the cleaners at the end - come with cash for that as everyone was tipping. I will come back for an oil change again - the additional cleaning was well worth the price for me.

Had my car "washed/detailed" today.. left with a car that still had expo marker on it that I hadn't noticed until I drove off. The carpets were hardly even vaccumed! Still had lots of crumbs and grass. They didn't even bother to pick up the mat and vacuum underneath it either. My side mirrors were not cleaned AT ALL, still were as filthy as when I brought them in. Don't even get me started on the interior. Seats were barely touched you can see the streaks of where they cleaned and where they didn't same goes for the doors and dashboard. Paid $40, which was way overpriced to begin with especially for what I got. Don't waste your time or money here. This has got to be the worst car wash I have ever gotten.

Excellent service. I came in when they weren't busy and my car came out immaculate, before I could even sit down and watch the news

I am only giving one star because I have to. I waited in line for 15 mintues only to be ignored and watched the check in guy get up from sitting down and walk over to a more expensive car (that had just arrived) and help them. Really bad customer service! The initial greeting is so important especially when I was going to get a detailed service.

Terribly slow
No attention to detail
Poor customer service

Will never return

It was a great car wash for a good price. Of course I would do a better job wiping the car down because I am OCD about that but they cleaned my car better than most places around this area. Also, it only took 30 minutes until the car was clean. I went on a Thursday afternoon around 3pm a few days before Xmas to give you an idea of the time. I'm sure later in the day or weekends are super busy.

Watch the fine print: prices shown are for sedans only. Small SUVs get a $15 add on (read the small print at the bottom) Slow service and overpriced. Not worth the $!!!

There are too many great car wash establishments in this city. Coachworks is garbage - service, skill, effort, time

$70 doesn't include wiping down or vacuuming the seats.

I've been to several detail places around town and have thrown a pretty penny away looking for someone as detailed as my Type A personality. The true test is the inside windshield clean. I usually see the glare one streak marks as I drive off. Not this time. They also do oil changes, inspections, and fixed the chip in my windshield for a great price and we're so fast that I barely had time to enjoy their wait center. The wait center has a scratch off machine, icecream, soda and snacks. As a marketing manager I was impressed. I got the basic subscription service and can add an inside clean for $15 as needed. Plus everyone wore a mask and following social distance protocol. Good job, I'll be referring my friends.

Scratched my car at the trunk and denied it. Also, customer service (except the girl at the register inside) is awful. (Especially the manager).

Terrible do not go to this horrible place. I will never step foot here again. What these people did to me was beyond outrages. The last time I took my car they spent 5 hours detailing it for 199.99. Since my husband and I was in the area had to have SUV cleaned and spent 169.99 FOR a 30 dollar car wash, The Hispanic guy told me I was no longer able to go to the car wash becuase my husband didn't pay the bill which in fact he DID we even called the card company and lord and behold THEY TOLD US WE NOT ONLY PAID THE 169,99 WE ALSO PAID 20,50 for a sticker these unprofessional people didn't apologize!!! HE DEMANDED ANOTHER PAYMENT .................IT GETS WORSE FOLKS................they even told me never to return. A friend there told me someone isn't reporting the paid tickets WHICH DOESN'T seem right . It looks as though management doesn't seem to care. I doubt if they will stay in business for THERE WAS ONLYvery few cars there to clean. GO someone else these peop
le have a history of corrupt practices one of the workers there told me to report them to BBB.. which may take place. Save yourselves the time and expense

STOP. DO NOT GO HERE. FIND ANOTHER CAR WASH!

Avoid this place. All the reviews are correct, the service takes a while. Bear in mind, that comes at a cost. Because so many cars need to get washed, the place gets overwhelmed and they basically hustle through each one. But that's not my issue...

Two things (and I'll be brief):

1. They left two - TWO - full vertical scratches on my windshield. From bottom to top. No idea how. They claimed it wasn't their fault. Ok. Fine. But when I arrived I had a perfectly fine windshield, yet when I get it back, two massive scratches. Figure that logic out. Would not compensate for windshield either. Completely jerks about the whole thing.

2. The washed my floor mats and put them in the trunk of my car. What's the issue you ask? They were soapy and still very damp! I mean seriously, this place is a complete waste of your time.

I moved from Georgia recently and couldn't tell you if there is a better car wash nearby. But what I CAN tell you: DO NOT go to this car wash.

Keep it moving. If I had the ability to attach pictures, I would. Terrible service. Go in for a $50 car wash, come out having to buy a $500 windshield.

Thanks guys. Really appreciate it...

They do charge more for larger vehicles but no discount for a much much smaller vehicle

Had some issues but the GM Chris Domel went above and beyond to make sure everything was settled nicely. Highly recommend for customer service and quick car wash/oil change

I have been there twice now and paid the $13.99 price to have the outside cleaned, the interior dusted, and interior windows washed. They did a terrible job. The outside was clean but the interior which was supposedly vacuumed was barely touched and the windows were filthy. I didn't notice how dirty the windows were until my commute the next morning when the sun was shining directly on my front window. Although this location is convenient, I won't be back. I expect better service than this.

DON'T EXPECT A GOOD CARWASH. I would give this place - 5 stars if I could. The staff is lazy and doesn't care. I paid to have the inside vacuumed and ragged down. when I got my truck back the vacuum job was half ass and they didn't touch the inside with a rag. Manager looked and could careless. I won't be going back there!

Wouldn t recommend. Especially not for service. I ve brought the past few vehicles I ve owned here and they ve always been ok - because of convenience factor - but now they re just sloppy. Waited 30 minutes for them to tell me they couldn t work on my car because I have a skid plate. Never been a problem at other service centers and I ve brought other vehicles here that have skid plates and it s never been an issue. Probably a reason they have so many consistently bad reviews.

Wasnt happy with their carwash service. My truck was not cleaned properly....I told them that I was not happy while showing the person the places that they missed and they just walked away. Not sure if i will use them again...probably not!

Great service side for oil changes. But the last time I paid over $340 to have my Mustang GT detailed, I ended up with dirt on the rocker panels and side panels and huge buff swirl marks in my clear coat! I talked to the manager, who wasn't exactly happy that I brought this to his attention. He kind of had them wipe over a few area's with dirty towels,but said he wasn't responsible for the swirls! He implied they were there before, which was absolutely not true! I was told they would wax and hand buff my car. Instead they've left my car with a damaged clear coat that I will have to spend a great deal out of my pocket to have repaired! Not even an apology from this guy! Bad customer service! Unless you're just having an oil change and basic wash, steer clear of this place!

This place is garbage. Tried upselling me to the highest coating cleaning. Then I told them just give me gold, and they didn't bother vacuuming the inside. Avoid! I wish I did.

Horrible customer service. The guy with long hair that takes your wash order, I believe his name is Tony, is the most unfriendly person I've met in a "customer service" role. He does not smile, is not hospitable, or even acts like he cars about you or what you want. I talked to the manager on duty this past Sunday and both he and Tony reeked of smoke.
I've tried taking my cars here a few times since they are local but never again. Go Wash on 620 is not as nice but rated much better and the staff is ALL friendly, and they are 30-40% cheaper.

Should have read the reviews prior to getting my car detailed at this place! Dropped it off because it s conveniently right next to work. Purchased the Super Clean package because I needed some dog hair vacuumed out of my CX-5. Where do I start?! Price is listed at $54.99 but they conveniently forget to tell you it s an additional $15 for cargo space and 5th door. I was handed a receipt for $70 and told to go inside. I figured for this price it must be good. Then I get called to come pick it up and while I acknowledge I didn t purchase the package that provides treatment for leather seats, I expected for the dog hair to at least be vacuumed off of it but it was not. My car is completely covered when I travel with my dogs therefore there is not by any means an overwhelming amount of hair in the vehicle after the trip. A solid 15 minutes of vacuuming should do the trick. It does not appear they even put that much work into it. I needed up pulling into the parking lot at work and wiping down my leather seats to get the dog hair out. Will definitely not return.

I just got done with my car there. I got is wached and cleaned inside. They did it fast but it was not so efficient. I thought this place looked like they are awesome but Maybe I just got the wrong people.

When I hear a name like "coachworks" at a location like Bee Cave Texas, I automatically assume that this place is top notch. The guys and gals vacuuming, wiping down the cars and detailing can be re-trained to do a better job, the problem lies with management and possibly ownership. The owner of coachworks needs to sit down and read all of these deplorable reviews, not get angry at those to wrote them but be thankful that someone took the time to tell him what he needs to do to turn this ship around and most importantly take corrective action. I've been to this car wash twice and I will not return until it's under new management or new ownership.

Poor. Over an hour wait but only 3 cars in line. Inconsistent quality. Indifferent staff.

These guys are worthless. This is the third time I've had problems with them and I'm never going back. They quoted me $59.99 at the drop off point for an interior shcarpet shampoo and a regular wash. I went in to pay and then it suddenly became $159.99. When I challenged it the cashier called back to the wash and they said it's more because it's an SUV. $100 more?!? I took my car out of there and will take it to a higher caliber place. These guys are a joke.

I paid $99 for the "Super Wash" which is one of their highest end washes. For comparison, the basic wash is $18.

I had just been camping with my dog and my son. There was dog hair, sand and dirt inside the car and mild tree sap on the exterior. So definitely time for a good clean and detail.

I sat outside and waited for the car to get cleaned. I watched them pull the car around to the front and go over it with a rag for about 2 minutes. They then left it there for about 20 minutes. I had watched other people get called when they pulled the car around and they didn't call me. I waited for another 10 minutes and decided they must have forgotten me.

I walked up to the guy who had gone over it with the quick wipe down and asked him if it was done. He confirmed it was done. I walked over to the car and it looked like a 12 year old had washed it. The tires had been halfway armor alled. The wheel spokes on one wheel were only half done. There was still sap on the car in multiple places. The foot wells and seats looked good but the back of the car still had mud (and I mean clumps of mud) and dog hair all over the inside. The drivers side dash was only halfway armor alled.

I asked for the manager and he asked me if he could help me in a self defensive way - his tone told me that no matter what I said he wasn't going to help me. I showed him the sap and the dirty wheel spokes. He assured me that the full wash had been completed. I told him it obviously had not been completed because the car was still dirty. Instead of cleaning anything I pointed out, he just got more angry. He ended up storming off and telling me he would fetch someone hirer up, after insisting that everything was fine. I told him not to bother and that I would not be coming back.

I grabbed a rag and cleaned the remaining dirt and sap off the car myself the same way I would if I had gotten it cleaned at a gas station wash machine. When I got home I noticed the mud and dog hair in the back.

So for a $99 Coachworks detail, you get to clean the car yourself. I will never be going back.

Some of these guys try hard, but none of what I paid for was done so had to have them redo everything I paid for twice. Only vacumed half the car, streaks on outside, wheels dirty, half the windows untouched.

These guys are terrible go anywhere but here, it will save you money.

Terrible, terrible place I did not pay over 100$ to have my car cleaned and get it back with dirt still on it would not recommend at all!

Great place cleans cars very well good work ethic and Mason is a really great guy he actually taught me some life lessons as I was an employee there want to think u for that I had been fired for some miscomtions in my place of employment here but it's ok they really are a good car wash and very good working employees and very good on there work and very loyal and trust worthy never had I once been miss treated here.

It takes a little longer than most car washes but staff is friendly and do a good job.

Go with the hand wash for $36. Get the annual subscription for the best value. $900, unlimited washes. Break even at 25 washes. I am averaging 2x a week... So that works out to $8.60 per hand wash...

Holy snikes this place blows; complete waste of 1.5 hours waiting for an overpriced wash for leftover dirt spots in and out. Automated car washes or my toddler can do better. I pointed out spots to the manager and was told to buy a detailing package. Oh and rude cleaner/towel finisher guy. Do yourself a favor and sell your shop someone who cares.

This used to be a good place with good service. Now is all about up-charging and money. Business is not appreciated and not concerned about return business. Will be taking our 3 vehicles once a week somewhere else. The last straw is that a Buick Encore is considered oversized vehicle so was charged additional. I was told this is an SUV and is the policy. They said oversized vehicles require more time for drying. This vehicle is way smaller than most sedans charged regular price.

Owner is very rude. Will not take blame for scratches on hood caused by uncleaned brushes in the drive machine. I pointed out the problem and he started to cus me out with vulgar language. Saying this was a scam trying to have them repaint my vehicle. All he had to do is offer to buff put the spots to see of that would fix the issue. I had to spend a extra $50 some where else to have buffed out. Throwing the F bomb Is not a way to treat customers..
. I will Never go there again. Waste of time and money for what they do.....

This place used to be fairly priced now it's a joke. It's way over priced. I am no longer taking my vehicle here for service.

Have gotten full details several times at this location. They were okay. If you have black car you may get swirls. We had washed our cars here because it is so convienent and staff was nice. Things are different now . For a basic car wash If the machine does not clean it that is the best we can do. said supervisor. Black marks left in wheel wells, bird poop on hood, front end wet. I told him HEB auto car wash does a better job. He agreed. Busy car wash works on volume.

Terrible business. Asked for a wash and a vacuum. They only gave me a wash. Then I asked them to clean up the spots they missed and the guy gave me attitude. All the cleaners and front desk are rude especially the guy taking orders with the slicked back hair and mustache. They have never done a good job. Stay away from these people.

Horrible experiences here. I have tolerated poor quality, mediocre service and the arrogance of both the owner and his son more than once. We keep going back because the location is convenient. We keep hoping it will be sold to a real businessman who values quality but alas it looks like these folks are hanging on. Take the extra time and go down Bee Caves to the Finish Line.

Would ve given zero stars if possible - worst car wash ever. They told me my car was ready - as I was going out to get it the guy wiping the car behind mine told my guy his job was unacceptable and he needed to wipe it more. When he finished I started to get in and noticed dog hair all over the dash - it hadn t been touched. I asked the employee behind my car to tell my guy that was unacceptable, which he did. My guy said you don t get the dash wiped unless u pay for Gold Star - false. I paid for bronze star. At this point I thought I d give the manager some feedback - was only allowed to talk to the head of detailing . When I opened the back seat, there was dog hair on the leather seat - he said we don t wipe seats. He did say my car was not ready and had the original guy work on it a few minutes longer. Horrified when I got home and actually examined it.

Coachworks has done an exceptional job in caring for our cars. They are detail oriented and whenever I have an issue (stains, pen marks from my kids and exterior paint issues) they take the time to find a solution to my problem. True professionals. The facility is convenient for me and I do my oil changes there as well. Good team. Top flight car services. 5 stars all-around.

Quick and friendly service in the heart of the Hill Country Galleria shopping district.

I should ve listened to the reviews. I thought maybe coachworks would address them but turns out that they were pretty much all confirmed by my experience last week. My small SUV was charged as an oversized vehicle and the detail inside looked like a 5 year old maybe did it. The mats were shaken out at best and the dash and interior was equivalent to a very very oily rag wiped over the main things. A week later and my hands still feel gross after getting out of car. The back of the vehicle looked completely untouched of water or soap. Waste of money and time.

They use to be good for many years... last three has been steady decline in both attitude and most of all service... car is never cleaned well anymore ( not detailed just cleaned) windows skipped vacuuming barely done etc.... wife wanted to give them another chance, so I bought her the yearly pass... ugh..not me anymore , I go to the other end of bee caves to Finish Line where they are glad to see me, and my truck is actually washed and I feel like the price and tipping is earned and appreciated

Been here 4 times before with descent results. Asked for packages today, as I was the first one there this AM and I was more concerned about vacuum and trim, was told the Gold Star was a way to go. My interior wasn't even vacuumed, floor mats weren't removed, will never go here again. As far as I am concerned, there are no good car washes in Bee Cave/Lakeway. Better off going to the coin car wash and doing it myself.

Tried posting photos of the garbage work - did not take. Check Yelp.

When they where done my car looks amazing.
Thank you

Jacked up my wife's car on a simple oil change. Let her drive off the lot without fixing it or telling her and then admitted they screwed up. Ruined a $500 sensor and refuses to pay for any of it. Stay away from these hack jobs.

Great Job every Time!! These people are courteous and kind. They aim to please. I'm impressed with this place. I will come back. Thx Mg

Good place to get an oil change or inspection. Oil change comes with a free wash. Car wash is typical for this type of establishment. Detailing is overpriced, and while they did a good job l will go to somewhere less expensive next time.

This place is the worst car wash I've ever been to. I went in with the intention of having my car vacuumed and the inside detailed. I was talked in to getting a wax and polish and the salesperson said he'd include the inside deep clean at no charge. I left my car there and they said they'd call when it was ready. They never called and didn't return a voicemail that I left prior to them closing, asking if it was ready. I ended up getting it the next morning. They had parked the car under a tree overnight, so there was dust and tree bits all over the car. They also hadn't vacuumed or cleaned the seats. I was told my receipt didn't reflect that level of service, which I guess is what I get for taking the salesperson at his word. $100+ later and I get back a dirty car. I sent the owners a complaint with pictures of the inside and outside of the car and didn't receive a response. Frequent at your own risk, you've been warned. Even if the service would have been good, they'd still be way overpriced.

Owner is very rude. Will not take blame for scratches on hood caused by uncleaned brushes in the drive machine. I pointed out the problem and he started to cus me out with vulgar language. Saying this was a scam trying to have them repaint my vehicle. All he had to do is offer to buff put the spots to see of that would fix the issue. I had to spend a extra $50 some where else to have buffed out. Throwing the F bomb Is not a way to treat customers..
. I will Never go there again. Waste of time and money for what they do.....

The only reason I gave them 1 star is because zero wasn't available!
I brought my 1 1/2 year old luxury SUV there to be cleaned and noticed it had been damaged. I called to speak to the manager/owner immediately and he told me to come back in(which was just a song & dance) , where he then tried to shame me by saying "the car was really dirty" ... um yes that's why I brought it to a car wash. They refused to accept responsibility for the damage and it was not a pretty scene. Get it done right, go to Caesar's. The Original Owner of Coachworks was professional and courteous enough, but the existing manager is a joker!

I and my husband spent $500 for both cars. My sunglasses was missed and both cars terrible job cleaning.

This place is local so I want to use it. But I can't justify $189 for a detail and hand wax that doesn't even do a basic clean. Here is a picture of my rear door. Notice the dirt that was left. A detailing job is supposed to get details on topic or basic cleanliness. Note that I ordered nothing else except an exterior wash and hand wax.

I drove into this place to get a car wash and had to leave. These guys make snails weep with envy. Please don't waste your time going there, unless you have nothing else to do but to hang out at a mediocre car wash.

They don't do the best job in town, but then again I'm not please with most automated-wash-hand-dried car washes. I recommend walking around your car and inspecting it prior to tipping and driving off; they seem to always miss door handle indentations and license plate areas. On the plus side are these benefits: its not a bad place to spend time on the meandering porch complete with rocking chairs or inside where there's comfy seating, a TV and some fun retail shopping, there's complimentary coffee or you can purchase other beverages, and they have free wi-fi.

The worst car wash I have ever been to. Spent an hour waiting for a simple car wash that was overpriced, everybody there is rude and obnoxious. They act as if they are doing you a favor washing your car. Do yourself a favor and avoid this place!!!

I was quoted for a 2 to 3 hour interior job, and it took over 5 hours... until closes. Four hours into the service I requested the ETA, and the head of detail was unable or willing to provide the clerk with the information. Five minutes before close, I requested my car as they were still working. The quality of work was spot excellent, but whoever is incharge of time management and/or duration quotes for detail needs to improve their accuracy.

Wish I could give 0 stars. So upset with myself for not reading the reviews before going for a "detail" here. Paid $70 for the super clean, one whole side of my car still has black dirt on it. I called to complain and they said "whatever the machine takes off is what it takes off." My trunk also was not vacuumed at all, tires are filthy. Will NEVER go back here. You're better off doing a cheap drive through car wash.

Worse customer experience ever! I paid $139 for a detail job. When I went to pick it up there it was mud on the foot board of the truck, pollen in all the edges of the tailgate and the door windows, and spots of dry drops of water on my chrome details as well.
The manager approach and yell at the worker that was still finishing the spots on the truck and said: "that's fine, leave it like that, if he wants to get extra work he has to pay extra!" I was like "Where am I?" I saw the owner and approach to him and ask him very calmly to please come and take a look to the job, I thought, you know "these things could escape from an owner's sight and you could missed what's going on in your business". But "wrong!" he just shout towards me "It's fine!, this is the cleanest vehicle in all this car wash! and say to the worker, just leave it like that!" So then all my customer experience made all sense to me as why the Manager acted in the same way, the owner doesn't do any better. Do you want to experience a fantastic bad customer experience, then this is the place to go.